{"id":643,"date":"2021-05-07T17:47:55","date_gmt":"2021-05-07T17:47:55","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=pattern&#038;p=643"},"modified":"2023-10-25T07:30:49","modified_gmt":"2023-10-25T14:30:49","slug":"g2-d-provide-low-performance-alerts","status":"publish","type":"pattern","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g2-d-provide-low-performance-alerts\/","title":{"rendered":"Pattern 2D: Provide low performance alerts"},"content":{"rendered":"\n\n<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Pattern 2D: Provide low performance alerts<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23.png\" alt=\"\" \/><\/figure>\n\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"problem\">Problem<\/h4>\n\n\n\n<p>The user needs to form realistic expectations about how well the system can do what it can do.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"solution\">Solution<\/h4>\n\n\n\n<p>Alert the user of known or anticipated issues with system performance.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"use-when\">Use when<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The absence of an alert could cause harm to the user, ranging from user frustration and inconvenience to physical danger.<\/li>\n\n\n\n<li>The user needs actionable information about low&nbsp;-performance conditions. Actionable information may include what conditions to rectify for improving system performance; whether to increase user supervision of the system (see Guideline 9); or not using the system until conditions improve.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g2-c-report-system-performance-information\/\">G02-C: Report system performance information<\/a>&nbsp;is insufficient or too general for alerting the user of a specific low-performance condition.<\/li>\n\n\n\n<li>The system or feature is still in an early phase of learning\/development (e.g., \u201cbeta version\u201d).<\/li>\n\n\n\n<li>Low or decreased system performance is known and can be anticipated.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how\">How<\/h4>\n\n\n\n<p>Distill the most important information from&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g2-c-report-system-performance-information\/\">G02-C: Report system performance information about<\/a>&nbsp;the most probable low performance conditions. For example, identify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contexts where AI system performance is known to drop.<\/li>\n\n\n\n<li>Known and\/or anticipated issues with system performance.<\/li>\n\n\n\n<li>What context changes or additional information within the user\u2019s control, if any, (e.g., missing sensor data) would help improve system performance.<\/li>\n<\/ul>\n\n\n\n<p>Collaborate with an AI\/ML practitioner to detect these low-&nbsp;performance conditions in real time (if possible) and alert the user when the likelihood of underperformance is high.<\/p>\n\n\n\n<p>Match the alert style (e.g., subtle or urgent) to the potential consequences for the user, which can range from user frustration and inconvenience to physical danger.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"user-benefits\">User benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prevents harms to the user.<\/li>\n\n\n\n<li>Provides relevant, contextual information about specific aspects of system performance.<\/li>\n\n\n\n<li>Enables the user to make informed decisions about specific conditions when to use or trust the system.<\/li>\n\n\n\n<li>Enables the user to take action to improve system performance under specific conditions.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"common-pitfalls\">Common pitfalls<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The alert has too little or no actionable information, leaving the user unsure of how to proceed.<\/li>\n\n\n\n<li>The alert has too much information for the user to consume in the moment<\/li>\n<\/ul>\n","protected":false},"menu_order":24,"template":"","meta":{"toolkit_pattern_number":"2D","ep_exclude_from_search":false},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[114,126,123],"guideline-term":[4],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-643","pattern","type-pattern","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-appropriate-reliance","goal-reliability","goal-transparency","guideline-term-make-clear-how-well-the-system-can-do-what-it-can-do","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pattern 2D: Provide low performance alerts - Microsoft HAX Toolkit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g2-d-provide-low-performance-alerts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pattern 2D: Provide low performance alerts - Microsoft HAX Toolkit\" \/>\n<meta property=\"og:description\" content=\"Problem The user needs to form realistic expectations about how well the system can do what it can do. 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For example, identify: Collaborate with [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g2-d-provide-low-performance-alerts\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft HAX Toolkit\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-25T14:30:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/blue-header-bar-1536x14-5-23.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Shipi Dhanorkar\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g2-d-provide-low-performance-alerts\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g2-d-provide-low-performance-alerts\/\",\"name\":\"Pattern 2D: Provide low performance alerts - 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