{"id":665,"date":"2021-05-12T20:43:10","date_gmt":"2021-05-12T20:43:10","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=pattern&p=665"},"modified":"2023-10-25T07:34:06","modified_gmt":"2023-10-25T14:34:06","slug":"g9-c-undo-automated-actions","status":"publish","type":"pattern","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g9-c-undo-automated-actions\/","title":{"rendered":"Pattern 9C: Undo automated actions"},"content":{"rendered":"\n\n
\n\t\n\n

Pattern 9C: Undo automated actions<\/h2>\n\n\n\n
\"\"<\/figure>\n\n<\/div>\n\n\n\n

Problem<\/h4>\n\n\n\n

The AI system incorrectly altered user input and the user needs to correct the system\u2019s behavior.<\/p>\n\n\n\n

Solution<\/h4>\n\n\n\n

Enable the user to revert to a previous state or undo the AI system’s actions.<\/p>\n\n\n\n

Use when<\/h4>\n\n\n\n
    \n
  • The AI system proactively and automatically alters the user\u2019s input and might be wrong.<\/li>\n<\/ul>\n\n\n\n

    How<\/h4>\n\n\n\n

    Enable correction by:<\/p>\n\n\n\n

      \n
    1. Communicating that the AI system adjusted the user\u2019s input.<\/li>\n\n\n\n
    2. Providing a mechanism for the user to reverse the system\u2019s decision.<\/li>\n<\/ol>\n\n\n\n

      User benefits<\/h4>\n\n\n\n
        \n
      • It gives the user control to reverse automated system decisions.<\/li>\n\n\n\n
      • Increases efficiency because it avoids the user having to redo the entire action.<\/li>\n\n\n\n
      • Corrections indicate the system may not be perfect and give the user insight to how well the system can do what it can do (G2).<\/li>\n\n\n\n
      • When corrections are used to help the system learn (Guideline 13), a better user experience can be provided over time.<\/li>\n<\/ul>\n\n\n\n

        Common pitfalls<\/h4>\n\n\n\n
          \n
        • It\u2019s unclear to the user that they can correct the AI system.<\/li>\n\n\n\n
        • It\u2019s unclear to the user how to correct the AI system.<\/li>\n\n\n\n
        • It\u2019s unclear which system output the user\u2019s correction applies to.<\/li>\n\n\n\n
        • In some contexts, such as driving a car,  it might be inefficient, dangerous, or disruptive for the user to correct the AI system.<\/li>\n<\/ul>\n\n\n\n

          Keep in mind that repeated correction of the AI system can be costlier to users than performing the task themselves. If the AI needs frequent correction, consider disabling the feature or making it possible for users to disable the feature (see Guideline 17). Also, the AI system should learn from this behavior so it can improve over time (see Guideline 13).<\/p>\n","protected":false},"menu_order":93,"template":"","meta":{"toolkit_pattern_number":"9C","ep_exclude_from_search":false},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[126],"guideline-term":[11],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-665","pattern","type-pattern","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-reliability","guideline-term-support-efficient-correction","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"\nPattern 9C: Undo automated actions - Microsoft HAX Toolkit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g9-c-undo-automated-actions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pattern 9C: Undo automated actions - Microsoft HAX Toolkit\" \/>\n<meta property=\"og:description\" content=\"Problem The AI system incorrectly altered user input and the user needs to correct the system\u2019s behavior. 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