{"id":724,"date":"2021-05-13T13:24:36","date_gmt":"2021-05-13T20:24:36","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=pattern&#038;p=724"},"modified":"2023-10-25T07:45:57","modified_gmt":"2023-10-25T14:45:57","slug":"g16-a-feedforward-convey-the-consequences-of-user-actions-before-the-user-takes-action","status":"publish","type":"pattern","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g16-a-feedforward-convey-the-consequences-of-user-actions-before-the-user-takes-action\/","title":{"rendered":"Pattern 16A: Feedforward: Convey the consequences of user actions before the user takes&nbsp;action"},"content":{"rendered":"\n\n<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Pattern 16A: Feedforward: Convey the consequences of user actions before the user takes action<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"10\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/green-header-bar-1536x14-5-23-1024x10.png\" alt=\"green header bar\" class=\"wp-image-8814\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/green-header-bar-1536x14-5-23-1024x10.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/green-header-bar-1536x14-5-23-300x3.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/green-header-bar-1536x14-5-23-768x7.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/green-header-bar-1536x14-5-23-1536x14.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/green-header-bar-1536x14-5-23-2048x19.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"problem\">Problem<\/h4>\n\n\n\n<p>The user needs to know how their actions impact the system.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"solution\">Solution<\/h4>\n\n\n\n<p>Communicate to the user how taking a specific action will impact future experience with the system.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"use-when\">Use when<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High-stakes consequences.<\/li>\n\n\n\n<li>No easy way to undo.<\/li>\n\n\n\n<li>User actions (explicit or implicit feedback) impact the decisions made by the AI.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how\">How<\/h4>\n\n\n\n<p>Communicate through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Description<\/li>\n\n\n\n<li>Simulation\/preview<\/li>\n<\/ul>\n\n\n\n<p>Make clear the scope of the impact to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The individual user<\/li>\n\n\n\n<li>All users of the system<\/li>\n<\/ul>\n\n\n\n<p>Describe consequences as specifically as possible, ranging from specific immediate changes to generic future changes.<\/p>\n\n\n\n<p>Match the communication\u2019s attention-getting characteristics to the severity of the consequences:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Very severe\/high stakes\u2014 stop the proceedings (modal dialogues).<\/li>\n\n\n\n<li>Lower stakes\u2014interface indicators that don\u2019t interrupt the interaction.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"user-benefits\">User benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enables the user to make informed decisions.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"common-pitfalls\">Common pitfalls<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Communication sets vague or misleading expectations.<\/li>\n\n\n\n<li>The system does not improve or does not improve fast enough.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Related patterns<\/h4>\n\n\n\n<p>Adapt related patterns&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-c-present-properties-of-system-outputs\/\">G11-C: Present&nbsp;properties of system outputs<\/a>,&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-d-map-system-input-attributes-to-system-outputs\/\">G11-D: Map&nbsp;system input attributes to system outputs<\/a>, and&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/\">G11-E: Map&nbsp;user behaviors to system outputs<\/a>&nbsp;to explaining the user\u2019s action instead of the system\u2019s action.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"notes\">Notes<\/h4>\n\n\n\n<p>Explicit feedback is information the user intentionally provides for system improvement.<\/p>\n\n\n\n<p>Implicit feedback is information the system garners from user actions to improve itself.<\/p>\n","protected":false},"menu_order":161,"template":"","meta":{"toolkit_pattern_number":"16A","ep_exclude_from_search":false},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[114,123],"guideline-term":[18],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-724","pattern","type-pattern","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-appropriate-reliance","goal-transparency","guideline-term-convey-the-consequences-of-user-actions","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"<!-- 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