{"id":728,"date":"2021-05-13T13:27:02","date_gmt":"2021-05-13T20:27:02","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=pattern&#038;p=728"},"modified":"2023-10-25T07:46:27","modified_gmt":"2023-10-25T14:46:27","slug":"g16-c-remind-of-consequences-of-a-past-action-and-ask-for-reconfirmation","status":"publish","type":"pattern","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g16-c-remind-of-consequences-of-a-past-action-and-ask-for-reconfirmation\/","title":{"rendered":"Pattern 16C: Remind of consequences of a past action and ask for reconfirmation"},"content":{"rendered":"\n\n<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Pattern 16C: Remind of consequences of a past action and ask for reconfirmation<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/green-header-bar-1536x14-5-23.png\" alt=\"\" \/><\/figure>\n\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"problem\">Problem<\/h4>\n\n\n\n<p>The user needs to occasionally be reminded of consequential past actions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"solution\">Solution<\/h4>\n\n\n\n<p>Inform the user of consequential actions taken in the past and offer the option to undo or keep those actions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"use-when\">Use when<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It is important for the user to be able to reconfirm or undo a past action that has current consequences for system behavior.<\/li>\n\n\n\n<li>User actions (explicit or implicit feedback) impact the decisions made by the AI.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how\">How<\/h4>\n\n\n\n<p>Inform the user of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The current consequences of a past action.<\/li>\n\n\n\n<li>How the user can undo the past action.<\/li>\n\n\n\n<li><em>Optional:&nbsp;<\/em>What action the user took in the past.<\/li>\n<\/ul>\n\n\n\n<p>When to show notifications:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When the user engages in an activity that is subject to consequences of a past action<\/li>\n\n\n\n<li>When the system takes an action that is subject to consequences of a past user action<\/li>\n<\/ul>\n\n\n\n<p>Match the communication\u2019s attention-getting characteristics to the severity of the consequences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"user-benefits\">User benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gives the user a chance to revisit and reconsider previous decisions.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"common-pitfalls\">Common pitfalls<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It is not clear to the user how to undo the past action.<\/li>\n<\/ul>\n\n\n\n<p>Keep in mind that asking for reconfirmation for actions can be disruptive if overdone or shown at a time when it is contextually irrelevant.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200brelated-patterns\">\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200bRelated patterns<\/h4>\n\n\n\n<p>See&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/time-services-based-on-context\/\" target=\"_blank\" rel=\"noreferrer noopener\">Guideline 3,&nbsp;<em>Time services based on context<\/em><\/a>.<\/p>\n","protected":false},"menu_order":163,"template":"","meta":{"toolkit_pattern_number":"16C","ep_exclude_from_search":false},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[114,123],"guideline-term":[18],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-728","pattern","type-pattern","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-appropriate-reliance","goal-transparency","guideline-term-convey-the-consequences-of-user-actions","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - 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