Against the backdrop of an already eventful year, the conference covered a wide spectrum of topics—including the industry’s resilience in the wake of multiple crises, the continuing importance of cybersecurity and risk management, managing record trading volatility, market structure innovation, the evolving role of digital assets, and reimagining the markets of the future.

Underpinning these key themes and industry trends is technology—its critical role in the industry cannot be overstated. It is front and center in all our client and partner engagements across the ecosystem of exchanges, trading firms, investment managers, and data service providers as they focus on transforming their businesses.

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A major highlight at the event was the opportunity to present our vision on the role of technology innovation in advancing the success of our clients. In our joint session with David Schwimmer, Chief Executive Officer, LSEG (London Stock Exchange Group), Bill Borden, Corporate Vice President, Worldwide Financial Services, Microsoft, led a discussion into the thinking behind our goals and innovation efforts as the industry embarks on a new era of analytics and AI-powered transformation. Let me point you to the compelling vision we shared at the event that captures different aspects of how firms will be able to connect, research, analyze, collaborate, and transact across the entire financial markets value chain.

Challenges and imperatives for capital markets firms

In the context of a complex macro-environment and challenging business landscape—and because of the persistent imperative to adapt—our clients are striving to become more efficient and cut costs on the one hand, and become more resilient and future-ready on the other. It’s a difficult balancing act.

We are witnessing a few patterns emerge as the industry focuses on enhancing its capabilities and striking the right balance. One concerns the increasing use of data by those in non-technical—or nominally, business—roles. Clients are looking to develop unique and rapid insights from the barrage of structured and unstructured data, such as environmental, social, and governance (ESG) and alternative data. In fact, in January 2023 alone, 8.47 billion contracts in exchange-traded derivatives were executed, up nearly 40 percent year-over-year.¹ Consequently, there is a surge in non-professional model creators such as traders, portfolio managers, and risk analysts who use their programming expertise to efficiently express their own models and insights.

Another pattern involves the need for sophisticated, best-in-class modeling capabilities. For example, regulatory reporting is becoming increasingly quantitative, creating substantial challenges for firms that lack the required analytics infrastructure to support modeling requirements for backtesting, value adjustments, and so forth.

From data to insights—and beyond

So what are capital markets firms to do?

It has become abundantly clear from our discussions with clients at FIA Boca 2023 and elsewhere that while the data challenge is enormous, solving it leads to huge benefits across sales, trading, and capital management, as well as post-trade and settlement. An efficient data platform is a foundation for creating superior modeling and analytics services, delivering actionable business insights, and providing new, value-added services. We also note the increasing importance of harnessing the power of modern, generative AI and collaboration platforms to deliver a compelling service across several use cases such as market research, client management, sentiment analysis, fraud detection, and meeting Know Your Client (KYC) requirements. Fundamentally, then, what is needed is a secure, compliant, cloud-based platform infused with intelligence, with which capital markets firms can profoundly and confidently transform products, services, operations, and the client experience.

Microsoft has long been investing in innovative solutions of this kind for the industry—and recent announcements about Azure OpenAI, Microsoft 365 Copilot, and Microsoft Security Copilot point to a future of even more exciting possibilities. With the Microsoft Cloud, capital markets firms can optimize costs, reduce time to value, enhance collaboration, and use data and AI to deliver more impactful business outcomes—whether delivering differentiated client experiences, empowering employees, managing risk, or modernizing mission-critical core systems. The security, compliance, and scale of the Microsoft Cloud, combined with our global partner ecosystem, empowers capital markets firms to reimagine their business and offer a compelling value proposition to their clients.

Looking ahead

There is much more to discuss with respect to Microsoft’s perspectives on, and approach to, the industry. Watch this space in the coming weeks for observations and insights from my capital markets engineering partner, Adrian Crockett, who will be unpacking some of these priorities in greater depth.

Find out more

Microsoft offers capital markets firms a highly secure, enterprise-grade cloud platform and the latest technology needed to unlock business value, deepen client relationships, and manage risk. Contact your Microsoft sales representative to find out more.

¹ FIA, ETD Volume—January 2023.

The post Microsoft at FIA Boca 2023: Intelligent data and the future of financial markets appeared first on Microsoft Industry Blogs.

For wealth management firms in particular, the mandate to embrace a “digital-first” strategy has never been more urgent. The competitive landscape is rapidly changing, as a new generation of clients demands new, highly personalized experiences. In the race to become the hub for all things financial, fintechs and non-traditional players have already changed the face of the industry with personalized client engagement models and new partnerships across the ecosystem.

In response, wealth managers need to quickly pivot to focusing on the client experience rather than on products. The challenge is significant for institutions with monolithic legacy infrastructures and more traditional customer bases. They need to innovate rapidly to meet clients in new ways through scalable, differentiated omni-channel solutions. That puts new demands on technology teams who need to do more with less, often with their budgets cut.

This is where the cloud comes in—and where the choice of cloud provider is essential. “Cloud has become a critical technology for institutions across all lines of business in the financial services industry,” says Jerry Silva, vice president for IDC Financial Insights. “But institutions need more than just the infrastructure to ensure the transformation to a scalable business. Institutions need to work with providers that can supplement infrastructure with industry-specific data frameworks and rich partner ecosystems to fulfill the promise of a digital future.”

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Microsoft Cloud for Financial Services empowers wealth management firms and other financial services providers to implement the right digital strategies for their businesses. By bringing together the best of the Microsoft Cloud and solutions from our global partner ecosystem, Microsoft Cloud for Financial Services enables the delivery of personalized financial solutions at scale to all customer segments while also elevating the client experience. We do this through a combination of foundational privacy, security, and regulatory compliance, plus an industry-specific data model for applications designed to meet the specific needs of financial institutions globally.

Today’s announcement represents progress across several important fronts.

New features for wealth management

With today’s announcement, and building on our October 2022 release, we’re accelerating the value of our cloud for geographies and languages previously announced. Two new features for wealth management, now generally available, expand our investment across industry verticals:

• A new wealth management data model. We’re delivering an extension to the banking data model for wealth management that captures new attributes including financial goals and investment instruments specific to wealth management. This will power the development of new applications specific to wealth management scenarios and enable our partner ecosystem to plug in with their own vertical solutions.
• Unified client profile (UCP) for wealth management. This will foster deeper client relationships by delivering meaningful advice—for example, providing relationship managers with a deeper understanding of a client’s financial status, investment portfolios, financial goals, important life moments, and other personal attributes. This is a variation on the UCP feature for retail banking.

Customer experience updates in preview

To meet customers’ expectations and provide exceptional customer experiences, financial service providers must continuously enhance their offerings by creating stronger connections among people, processes, and systems. This requires a commitment to ongoing improvement in delivering the seamless and efficient services that customers expect, especially at the crucial points of intersection where customers or clients engage with the financial institution for the first time.

To further support our customers in this important endeavor, we are happy to announce the following preview updates for customers in the United States, the United Kingdom, and Australia:

• Onboarding application toolkit updates. We’re adding automated workflows, including a document intelligence feature that extracts key data from customer-submitted documents such as official identification required for onboarding scenarios. This also includes a new application queue feature and improvements to the application task manager that enables the cancellation of tasks.
• Intelligent appointments integration with Microsoft Teams Virtual Appointments. This enables the creation of a unique, branded, end-to-end experience for virtual meeting scenarios in Microsoft Teams (Teams Premium subscription required for some capabilities).

Additional enhancements

Finally, we’re announcing the following additional enhancements to our cloud:

• Landing zones. For both Microsoft Azure and Microsoft Power Platform, these are pre-configured, industry-specific architectures that speed time to value and reduce risk in Microsoft Cloud for Financial Services deployments (no subscription to Microsoft Cloud for Financial Services required).
• Australia, welcome to our previews. We’re delighted to welcome Australia to the list of countries participating in our previews. Our Aussie customers and partners join the United States and United Kingdom to accelerate cloud onboarding and facilitate additional customer feedback on product development.

And a wealth of partner solutions

Overall, today’s news represents an important continuation of our cloud journey for financial services. It also reflects the growing momentum and importance of our partner ecosystem, which is critical to delivering integrated solutions and support for customers. There are now 75 solutions available for our customers to use in extending the value of Microsoft Cloud for Financial Services, all from leading systems integrators (SIs) and independent software vendors (ISVs) from around the world. Some of our partners in this ecosystem include Accenture, ArganoArbela, ASC, Avanade, Avtex, Backbase, Bambu, BaseCap, BioCatch, Capgemini, EY, Finastra, KPMG, Mambu, Mortgage365, Publicis Sapient, PwC, Seismic, Thought Machine, VeriPark, Wealth Dynamix, and Zafin, who develop joint solutions built on our platform that deliver differentiated customer experiences, empower employees, and manage enterprise risk.

Together with our partners, we will continue to invest in improvements to Microsoft Cloud for Financial Services so that financial institutions will better be able to manage their data at scale and use it to improve the customer experience, coordinate engagements across stakeholders, drive greater operational efficiencies, and develop new products and business models.

Learn more

There’s more to come, so watch this space. You can always get the latest on Microsoft Cloud for Financial Services at our website. To find the latest on current release plans, visit Microsoft Cloud for Financial Services | Microsoft Learn. And to learn what our cloud can do for your business, get in touch with your Microsoft representative or trusted partner.     

The post New Microsoft Cloud for Financial Services features accelerate transformation for wealth management appeared first on Microsoft Industry Blogs.

In meeting with financial institutions customers from around the world, the top questions I receive, universally, are the following: What are the regulatory requirements we must meet, and how can you help me in meeting these requirements?

At Microsoft, we are deeply invested in engaging with financial services regulators and customers to understand what regulatory requirements must be satisfied and, further, to build in capabilities in our cloud services (Microsoft Azure, Office 365, and Dynamics 365) to help customers meet such requirements.  Indeed, as part of these efforts, we have shared perspectives with regulators how outsourcing requirements should be modernized so they adapt to the scale of cloud computing, which has resulted in positive change to regulatory requirements, including most recently the European Banking Authority’s Draft Guidelines On Outsourcing Arrangements (25, February, 2019).  At the same time, however, we understand that, from a risk management perspective, customers must be assured of having the same level of protections when it comes to security, privacy, and compliance in using our cloud services.

As a result of these efforts, and with the insights we have learned through this regulatory and industry outreach, Microsoft has created compliance checklists for leading capital markets in over 25 countries from around the globe. We believe these checklists are helpful resources for customers to use when doing risk assessments and mapping regulatory requirements in using our cloud services.

What are these regulatory compliance checklists?

These checklists provide background on the regulatory requirements for outsourcing of IT, which includes use of cloud services:

1. They are helpful in providing an overview of the regulatory landscape, including the applicable regulatory requirements, and an explanation of which regulators are responsible for supervising the financial institution.
2. The compliance checklists explain in detail the regulatory issues that need to be addressed, including on governance, security, privacy, audits, SLAs, what constitutes material outsourcing, what notification and approvals are required, and what should be addressed concerning business continuity and exit planning.
3. The compliance checklists map each of the requirements to Microsoft’s cloud services, including how we operate the service, what information we provide to customers to cross-check what we do, and what commercial commitments we provide.

Why are these needed?

We have learned that customers will only use technology they trust.  In the financial services industry, regulatory compliance is a critical component to using IT for key elements of banking and insurance activities.  The checklists provide a roadmap for financial services institutions to adopt Microsoft cloud services with confidence that they are meeting the applicable regulatory requirements.  The checklists act as:

1. A way of understanding the regulatory requirements.
2. A way of learning more about how Microsoft cloud services can help financial institutions meet these regulatory requirements.
3. A tool for documenting internal compliance.
4. A tool to that can assist in consultations and notifications with regulators.

We will continue to engage with regulators and customers around the globe to maintain vigilance and improvements in our approach to aiding in regulatory compliance requirements.  For more information and to review a checklist for your specific market, please visit the Microsoft Trust Center.

The post Introducing Microsoft’s Compliance Checklists for Key Global Capital Markets appeared first on Microsoft Industry Blogs.

Since early 2016, Murex has collaborated with Microsoft to bring to market solutions enabling clients’ digital transformation. This collaboration has now come to fruition with the availability of support for the Murex MX.3 platform on Azure, as well as the planned integration of Microsoft SQL Server 2016 for MX.3.

Murex has certified Azure for its most demanding use cases including GPU-powered solutions for computationally intensive workloads. This enables Murex clients to leverage the flexibility and economies of scale of the cloud to meet new requirements. Those opting to adopt cloud as part of their infrastructure will continue to benefit from the full support of Murex’s expert client services teams around the world.

Maroun Eddé, CEO of Murex, says “Increasingly we see banks looking for ways to rationalize, simplify, and reduce total cost of ownership. Cloud brings tremendous agility to our clients and is a key enabler of their transformation initiatives. Our clients are accustomed to the highest level of support from Murex and we’re now fully confident that we can continue to provide the same high standards of service in the cloud.”

Janet Lewis, vice president of Worldwide Financial Services at Microsoft, comments, “Microsoft is committed to supporting financial institutions in their digital transformation journey, providing firms with the global scale and enterprise-grade security to deploy applications in the cloud. Murex solutions powered by Microsoft Azure provide businesses with the productivity and intelligence to run their most demanding business applications in the cloud.”

Philip Wright, Chief Architect at Murex, adds “The choice of Microsoft SQL Server 2016 made sense for Murex and Murex clients due to its availability as a managed service in the cloud as well as being supported by Microsoft for on-premises deployment. For these reasons, SQL Server 2016 will be an enabler for customers’ transition from on-premises to cloud.”

Read the press release

Read more on the Microsoft Banking & Capital Markets and Insurance blogs

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The concerns of the industry may be several, and may vary significantly from market to market in terms of both type and severity, but there are three especially that expose the conflicting business imperatives that beset financial services organizations today:

• The digital and branch experiences are merging. While customers are increasingly global and mobile, they expect transparent, intuitive, and consistent service anytime, anywhere. This means today’s leading financial institutions must find ways to better understand their customers and efficiently expand services if they want to be industry leaders tomorrow.

  According to a 2015 Capgemini report, 65% of affluent individuals will leave their current wealth management firm if an integrated channel experience is not provided.

• Trust is returning—but is still relatively low. Due to the global financial crisis of 2007 and 2008, financial services organizations are experiencing a significant trust gap. Because trust is the foundation of long-term customer value, leading financial institutions must return to their roots by privileging personal relationships to earn back trust.

  Per the 2016 Edelman Trust Barometer, from 2012 to 2016, global trust in financial services has risen by 8% to 51%—the largest increase of any industry surveyed—but it remains the lowest overall.

• Innovation and agility have become imperatives. As competitive pressures increase and technology cycles accelerate, financial institutions need to rapidly enter new markets, engage new customers, and develop new business models. To do so, legacy technology must be transformed and integrated thoughtfully to avoid incurring costly technical debt.

  In the U.S., 23.5 million households were unbanked or underbanked in 2015 (FDIC), while a staggering 2 billion adults globally were found to be unbanked in 2014 (World Bank).

AI or artificial intelligence—what we like to call augmented intelligence—promises to make it possible for financial services organizations to respond to these imperatives, and with unexpected efficiency and agility.

Imagine what it would mean if your financial services organization could:

• Engage customers without increasing costs?
• Reestablish trust through personal interactions—and to do so at scale?
• Drive innovation with more confidence and less risk?

The emerging world of AI will allow you, in a very real sense, to have it both ways and produce significant breakthroughs with new business models and services. What that future looks like is up to you; how you get there is where we come in.

Find out more about Microsoft’s perspectives on augmented intelligence in banking and capital markets.

Read more on the Microsoft Banking & Capital Markets and Insurance blogs

The post Have it both ways: AI in banking and capital markets appeared first on Microsoft Industry Blogs.

A new generation of business systems is shaping how banks approach and carry out transactions, and it’s a revolution that’s being driven by data. Microsoft CEO, Satya Nadella, has explained that the combination of unlimited computing capacity of the cloud and data platforms that can reason over data in real time is enabling Microsoft to build ‘systems of intelligence’.

These systems of intelligence don’t sit in isolation. They build on the entire digital fabric that we have with the systems of record and systems of engagement, and create one feedback loop. This feedback loop helps us take all of the digital information we have and make it much more real-time in terms of how we can drive both performance and efficiency.

With information now coming in a variety of forms and from a variety of sources, it’s vital that financial institutions use systems of intelligence that are built around processing vast amounts of disparate data. “In financial services data is the business, so it is extremely mission-critical to have the right data to delight your customers, manage your risks and run your business,” says Rupesh Khendry, Financial Services Industry Solutions Director at Microsoft.

Because much of this data is no longer static, businesses must be prepared to handle vast amounts of information in flight, with a point in time relevance. And with the ‘electronification’ of the markets, trading and payments information is crossing borders with much lower latency, meaning the importance of immediately actionable predictive insights cannot be underscored enough.

“The days of deploying a plethora of disparate toolsets operating in silos are over, especially in a highly-regulated industry such as financial services, where relevant and timely insights can be the difference between garnering market share growth and incurring huge penalties,” says Khendry. “Financial institutions need to instil a data-driven culture that creates a platform for building the strategy. They also need to leverage a seamless set of solutions that offer an end-to-end offering, from data capture to predictive analytics, which can be provisioned and consumed anywhere in a truly mobile world.”

Microsoft is recognized as a leading player in the advanced analytics space. “We have made huge investments to support our customer initiatives with a best-in-class machine learning offering that is fully managed, integrated and enables customers to collaborate effectively and deploy in minutes,” Khendry explains. In particular, Khendry identifies three areas in which Microsoft’s advanced analytics stack can play a vital role in helping financial institutions put data-driven insights at the centre of their business.

The first is fraud detection and risk management – “the ability to manage and grow business directly depends on how well you are able to predict and manage your risk,” he says. The second is advisory services, with more customers asking their financial advisors ‘what have you done for me lately?’ And the third is customer service, where banks can look to anticipate and manage customer churn, as well as offer next product recommendations.

“With intelligent systems and the intelligent cloud, it’s really about having machines that learn and understand the business and the customers,” Khendry says. “Business users can predict risk and provide the solutions or portfolio strategies that are most relevant to them. Everything we’re doing fits into the strategy of empowering our financial services customers to develop a competitive edge by finding new value in predictive and proactive insights with an end-to-end advanced analytics stack.”

Read more on the Microsoft Banking & Capital Markets blog

The post Empowering Banking & Capital Markets: A data-driven business appeared first on Microsoft Industry Blogs.

From 26-29 September in Geneva, Microsoft will again have a major presence at Sibos, the global conference, exhibition and networking show hosted by SWIFT for the banking and capital markets industry. With more than 8,000 senior business leaders from global financial institutions, market infrastructures and technology partners attending – Sibos is the premier financial services business forum to collaborate on business strategy, build networks, and collectively shape the future of the industry.

At Sibos, Microsoft will showcase how it is empowering financial institutions to drive digital transformation with solutions to reimagine the client experience for a digital world, empower employees with modern productivity suites and digital workstyles, optimize operations through improved insight into risk and operational models, and transform products with open and connected systems and highly-automated digital processes.

• Engage your customers: For financial institutions, engaging clients sits at the core of the digital transformation agenda. Customer centricity needs to be integrated across the business and everyone in the organization needs to be customer-obsessed, focused on satisfaction, aligned on customer experience and strategy, and acting on customer insight. Hear how Microsoft solutions enable financial institutions to engage customers in real-time by reimaging the financial services client experience for a digital world.

• Empower your employees: As the workforce evolves, the financial services industry is seeing significant generation & demographic shifts, representing an increasingly diverse workforce with very different motivations and expectations. Financial institutions today realize that the digital transformation they want to undertake will center on the transformation of their people. Financial institutions must continue to broaden where and how they search for talent, how they look at placement of talent, and the type of work they do around the world to attract and retain that talent. Hear how Microsoft solutions enable financial institutions to empower employees to innovate faster, deliver exceptional client experiences, and meet compliance requirements.

• Optimize your operations: Digital solutions enable financial institutions to move at incredible speed and gain powerful insights into risk exposure, ensure security, privacy, and regulatory compliance, and mitigate information and technology risk by fighting cybercrime. Hear how Microsoft solutions enable financial institutions to drive that efficiency, manage risk, and respond faster to business needs.
• Transform your products: In the digital economy, financial institutions must architect for agility and new business models. The opportunity to embed technology directly into products and services is evolving how financial institutions deliver value, enabling new business models and disrupting established markets. Consider if every company was effectively a software or digital company, how would the nature of their products and their overall business model shift? Hear how Microsoft solutions enable financial institutions to transform products with open and connected systems to rapidly respond to market needs and regulatory changes.

The post Microsoft at Sibos 2016: Update #1 appeared first on Microsoft Industry Blogs.

With the financial markets becoming increasingly electronic, clients are looking for agility to rapidly expand their compute capacities for risk, compliance, trading, and related business needs. Beyond daily calculations, emerging regulations such as the Fundamental Review of the Trading Book (FRTB) call for exponential capacity to analyze, compute and report to regulators. The alliance offers customers infinite capacity, virtually at the switch of a button, to expand their on-premises grids for regular risk business needs or for unforeseen market events.

TIBCO has added new capabilities to GridServer® utilizing its powerful scheduler to dynamically allocate resources in the cloud based on urgency of calculation tasks, allowing it to manage grid overload, SLAs, and many other factors. This flexibility allows customers to tune their compute resources to match demand, avoiding the need to add on-premises resources to meet peak demand that might otherwise be under-utilized. TIBCO has also added support for GPU, a recent addition to Microsoft Azure, accelerating some calculations by two to three orders of magnitude.

“Microsoft is a global leader in enterprise software and cloud platform solutions,” said Peter Clabby, vice president, Financial Services Industry sales, TIBCO. “Our DataSynapse GridServer solutions run mission-critical workloads for risk and related high-performance computing needs for leading banking and capital markets customers. By enabling deployment to Microsoft Azure, we’re empowering users to extend their workloads into the cloud, catering to the needs of our customers to support their businesses and quants to run infinite simulations as needed.”

TIBCO is a strategic technology partner trusted by businesses around the world due to its broad mix of innovative products and services.

“Microsoft offers the broadest geographical availability of cloud services and the largest compliance standards and certifications portfolio in the industry, enabling global banking and capital markets firms to extend capabilities into the cloud in a more agile, secure, and compliant way,” said Rupesh Khendry, head, Capital Markets Industry Solutions, Microsoft Corporation. “The relationship with TIBCO further strengthens our solutions for financial markets, so clients can seamlessly utilize the benefits of the cloud to manage risk and compliance and shorten time to market with DataSynapse Gridserver.”

The post TIBCO to accelerate cloud adoption of banking and capital markets customers via Microsoft collaboration appeared first on Microsoft Industry Blogs.

Microsoft Envision launches April 4th in New Orleans. In this new two-and-a-half-day conference we bring together the most forward thinking minds in business and technology to provide a multifaceted view of the industry, opportunities, and emerging technologies.

Learn how your peers are transforming, with insights and thought-provoking conversations from business leaders like Microsoft CEO Satya Nadella and PayPal President & CEO Dan Schulman. Check out the featured speakers who will provide unique perspectives on the future of business and technology, and search the session catalog by your industry, role or even a business challenge.

At Microsoft Envision there are over 200 sessions available to choose from, with new ones being added daily. Here’s just a few stand-out sessions for you:

• The Digital Bank: Reimagining the customer experience and empowering a high-quality, committed workforce

Microsoft and CEB TowerGroup will showcase how banks are delivering new value to drive increased relevance, loyalty, and profitability – while enabling their employees to work and collaborate as a team from anywhere, on any device, with modern productivity tools that provide seamless access to data, to innovate faster.

• The Digital Bank: Garnering critical business insight with advanced analytics

In this session we’ll discuss how financial institutions are capitalizing on advanced analytics to derive powerful, timely insight into business risk, customer insight, and operational models to support regulatory pressures and optimize risk management. Hear from Microsoft, Tabb Group, Mizuho Securities, and the Enterprise Data Management Council.

• The Cloud journey for financial institutions

Microsoft and Forrester will share first-hand how other financial institutions embarked on their journey to the cloud to re-invent business processes and innovate with new business models.

Register today and take your seat with industry leaders and change makers.

Also, read more about Microsoft perspectives on the Digital Bank

The post Microsoft Envision: Breakthrough ideas in banking and capital markets—and the solutions to get you there appeared first on Microsoft Industry Blogs.

I invite you to watch a webcast where we discuss how productivity solutions are enabling financial institutions to:

• Empower the sales force with collaborative tools to increase client revenue
• Enable advisors and others to work from almost anywhere on any device
• Protect customer financial data and ensure compliance
• Improve agility, reduce costs, and provide the tools to work efficiently

Watch today

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