{"id":105527,"date":"2023-01-10T08:00:00","date_gmt":"2023-01-10T16:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/industry\/blog\/?p=105527"},"modified":"2024-06-24T14:06:37","modified_gmt":"2024-06-24T21:06:37","slug":"resilient-retail","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/","title":{"rendered":"Resilient Retail"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-HERO.jpg\" alt=\"a group of people performing on a counter\" class=\"wp-image-105681\" srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-HERO.jpg 900w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-HERO-300x200.jpg 300w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-HERO-768x512.jpg 768w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-HERO-800x533.jpg 800w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-HERO-400x267.jpg 400w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<p>Welcome to 2023\u2014a new year packed with opportunities (and challenges) for all of us in the retail industry. During the past three years, we\u2019ve experienced unprecedented economic, societal, and technological change, but for all that change one thing is clear\u2014retailers are turning to digital technology like never before. Why? Because digital is what will make the difference between retailers that thrive and those that get left behind. Not only is it a way to navigate the headwinds we\u2019re facing today, but it\u2019s also a way to embrace the innovation that will define our tomorrow. &nbsp;<\/p>\n\n\n\n<p>Retailers in every category will need to weave technology into the fabric of their business so that they can do more with less. Every retail leader I speak to is clear-eyed about this. It&#8217;s what we call &#8220;Resilient Retail.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"understanding-resilient-retail\">Understanding Resilient Retail<\/h2>\n\n\n\n<p>To better understand what sets resilient retailers apart from the competition, we recently commissioned a study with Futurum Research. We surveyed 1,200 retailers with revenues of more than USD200 million across North America, Mexico, Brazil, the United Kingdom, Germany, France, Malaysia, Japan, and Australia. When examined closely, survey results suggest that retailers who consider themselves \u201cresilient\u201d or \u201cvery resilient\u201d use a mix of advanced technologies\u2014AI, retail media advertising capabilities, dynamic pricing capabilities, shopper and operations analytics, and autonomous and automated stores, to name a few\u2014in greater proportion than those who report their companies are \u201cnot resilient at all\u201d or only \u201csomewhat resilient.\u201d What&#8217;s more, those retailers also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Focused more on the end customer experience.<\/li>\n\n\n\n<li>Put the frontline worker at the heart of everything they did.<\/li>\n\n\n\n<li>Saw supply chain disruption as the top threat to future resiliency.<\/li>\n<\/ul>\n\n\n\n<p>Be sure to join Futurum Research founding partner and principal analyst Daniel Newman and I on January 19, 2023 for the <a href=\"https:\/\/mktoevents.com\/Microsoft+Event\/379772\/157-GQE-382\">Microsoft&nbsp;Retail Digital Forum<\/a> to learn more about the study and gain insights into what is driving resiliency among leading retailers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"keys-to-resiliency\">Keys to resiliency<\/h2>\n\n\n\n<p>Now, the case for resilience in retail is clear. It&#8217;s why we&#8217;re so committed to helping the retail industry build it through solutions like Microsoft Cloud for Retail. On that note, I&#8217;m excited to announce two new capabilities focused on the digitization of the physical store and the front-line worker experience specifically. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-smart-store-analytics\">1. Smart Store Analytics<\/h3>\n\n\n\n<p>There are many petabytes of data generated every hour in retail yet customer touchpoints are often not linked to each other and systems and data are siloed and disconnected. It means that most retailers are only set up to leverage a fraction of the data that is available. There&#8217;s no better example of this than the retail store. It&#8217;s why Microsoft is partnering with AiFi, the world&#8217;s most broadly deployed computer vision-powered autonomous store operator, with 100 locations deployed worldwide. Our vision is to become the smart store solution for retailers worldwide.<\/p>\n\n\n\n<p>With our <a href=\"https:\/\/s7d2.scene7.com\/is\/content\/microsoftcorp\/SSA_video_en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Smart Store Analytics solution<\/a>, we&#8217;re providing retailers with e-commerce level shopper analytics for the physical space. A smart store is defined as a brick-and-mortar retail establishment that uses a variety of smart tech to track shoppers and shopping behavior all the way from product discovery through purchase. As retailers introduce new smart store formats, new customer signals and insights emerge. Through these insights, they can optimize everything from store layout and product recommendations to shelf placement and inventory. And ultimately, deliver a frictionless shopping experience for consumers. See how <a href=\"https:\/\/customers.microsoft.com\/story\/1589693036635058141-zabka-retail-microsoft-cloud-for-retail\" target=\"_blank\" rel=\"noreferrer noopener\">Zabka is leading the way<\/a> with this experience.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote blockquote is-layout-flow wp-block-quote blockquote-is-layout-flow\">\n<p>&#8220;<em>Autonomous stores enable us to operate these stores more like an e-commerce (retailer). A physical retailer will be able to manage the store in a way that&#8217;s way more optimal for the consumer, from assortment selection to personalized promotions involving Zabka Nano products like ready meals, snacks, juices, and smoothies.<\/em>&#8220;<\/p>\n<cite>\u2014Tomasz Blicharski, EVP of the Management Board of Zabka Group, Managing Director of Zabka Future<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"601\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/KHA6911-Zabka-Nano-Robot-Dobra.jpg\" alt=\"a person standing in front of a store window\" class=\"wp-image-105659\" srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/KHA6911-Zabka-Nano-Robot-Dobra.jpg 900w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/KHA6911-Zabka-Nano-Robot-Dobra-300x200.jpg 300w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/KHA6911-Zabka-Nano-Robot-Dobra-768x513.jpg 768w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/KHA6911-Zabka-Nano-Robot-Dobra-800x534.jpg 800w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/KHA6911-Zabka-Nano-Robot-Dobra-400x267.jpg 400w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><figcaption class=\"wp-element-caption\">Above: A Zabka autonomous store<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-store-operations-assist\">2. Store Operations Assist<\/h3>\n\n\n\n<p>Retail always has been and always will be a &#8220;people business,&#8221; with many of those employed on retail&#8217;s frontline. As we all know, an investment in frontline workers&#8217; experience is ultimately investing in the customer experience. Empowering store associates with the right tools, data, and insights can increase conversion rates and customer satisfaction. And as in-store shopping continues to come back strong, many retailers are making it a priority to empower their store associates with the technology needed to complete an increasingly complex set of tasks.<\/p>\n\n\n\n<p><a href=\"https:\/\/s7d2.scene7.com\/is\/content\/microsoftcorp\/SOA_video_en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Store Operations Assist<\/a> equips store associates to better serve and engage customers and be&nbsp;more productive by providing a single pane of glass with&nbsp;access to all the operational day-to-day activities\u2014from curbside fulfillment to customer service scenarios\u2014in the physical store. This application also allows store&nbsp;leadership to manage these operational store activities with&nbsp;dashboard-based analytics and insights.\u200b<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Mobile-products-.webp\" alt=\"Screen shot of mobile product check in Store Operations Assist and mobile to-do list in Store Operations Assist.\n\" class=\"wp-image-105695 webp-format\" srcset=\"\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Mobile-products-.webp\"><figcaption class=\"wp-element-caption\">Above: A single pane of glass for store associates.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"national-retail-federation-s-big-show\">National Retail Federation&#8217;s big show<\/h2>\n\n\n\n<p>For those of you traveling to New York for the <a href=\"https:\/\/nrfbigshow.nrf.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">National Retail Federation BIG Show 2023<\/a>, I look forward to seeing you there. And I look forward to showcasing these new Microsoft Cloud for Retail capabilities and more! Here are my top 5 ways to learn more and engage with Microsoft at the show and beyond:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On Sunday, January 15, 2023, I&#8217;ll be sharing some incredible examples of <a href=\"https:\/\/nrfbigshow.nrf.com\/session\/resilient-retail-achieve-more-microsoft-cloud-retail-produced-microsoft\" target=\"_blank\" rel=\"noreferrer noopener\">resilient retail in action<\/a> from retail leaders at Alpha XR and Zabka on the Big Ideas stage.<\/li>\n\n\n\n<li>Monday, January 16, 2023, we\u2019ll have our Corporate Vice President, Azure and Industry, Microsoft Corporation, Alysa Taylor, talking about <a href=\"https:\/\/nrfbigshow.nrf.com\/session\/here-and-now-retail-what-every-retailer-must-know-navigate-todays-landscape-produced\" target=\"_blank\" rel=\"noreferrer noopener\">what every retailer must know to navigate today&#8217;s landscape<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/events.nrf.com\/annual2023\/Public\/eventmap.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Visit the Microsoft booth<\/a> at NRF to experience resilient retail in real-life.<\/li>\n\n\n\n<li>Join us for&nbsp;<a href=\"https:\/\/mktoevents.com\/Microsoft+Event\/379772\/157-GQE-382\">Retail Digital Forum<\/a> on Thursday, January 19, 2023.<\/li>\n\n\n\n<li>For more information about Microsoft announcements at NRF, be sure to read <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/blog\/?p=268797\" target=\"_blank\" rel=\"noreferrer noopener\">How Microsoft Teams empowers your retail workers<\/a>, the <a href=\"https:\/\/www.microsoft.com\/dynamics365\/bdm\/2023\/01\/10\/transform-retail-customer-experiences-with-the-microsoft-customer-experience-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Customer Experience Platform<\/a>, how <a href=\"https:\/\/www.microsoft.com\/dynamics365\/bdm\/2023\/01\/17\/the-microsoft-supply-chain-platform-enables-resiliency-for-retailers\/\" target=\"_blank\" rel=\"noreferrer noopener\">the Microsoft Supply Chain Platform enables resiliency for retailers<\/a>, and the latest on <a href=\"https:\/\/about.ads.microsoft.com\/blog\/post\/january-2023\/retail-media-advertising-omnichannel-solutions\" target=\"_blank\" rel=\"noreferrer noopener\">Retail Media Advertising omnichannel solutions<\/a>.<\/li>\n<\/ol>\n\n\n\n<p>Here\u2019s to an incredible 2023 and here\u2019s to building Resilient Retail together!<\/p>\n\n\n\n<p>Stay informed about&nbsp;<a href=\"https:\/\/www.microsoft.com\/industry\/retail\/microsoft-cloud-for-retail\">Microsoft Cloud for Retail<\/a> and <a href=\"https:\/\/twitter.com\/MSCloud\" target=\"_blank\" rel=\"noreferrer noopener\">follow us on social<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to 2023\u2014a new year packed with opportunities (and challenges) for all of us in the retail industry. During the past three years, we\u2019ve experienced unprecedented economic, societal, and technological change, but for all that change one thing is clear\u2014retailers are turning to digital technology like never before. Why? Because digital is what will make<\/p>\n","protected":false},"author":794,"featured_media":105680,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[1501],"post_tag":[],"content-type":[1488,1483],"coauthors":[2440],"class_list":["post-105527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail","content-type-events","content-type-thought-leadership","review-flag-1-1593580433-637","review-flag-2-1593580438-395","review-flag-5-1593580454-255","review-flag-alway-1593580311-297","review-flag-lever-1593580266-799","review-flag-never-1593580315-249","review-flag-new-1593580249-279","review-flag-partn-1593580285-60"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resilient Retail - Microsoft Industry Blogs<\/title>\n<meta name=\"description\" content=\"Join Microsoft for the National Retail Federation BIG Show 2023 to gain insights into what is driving resiliency among leading retailers. 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Learn more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Industry Blogs\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-10T16:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-24T21:06:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"943\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Shelley Bransten\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-social.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Shelley Bransten\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 min read\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/author\/shelley-bransten\/\",\"@type\":\"Person\",\"@name\":\"Shelley Bransten\"}],\"headline\":\"Resilient Retail\",\"datePublished\":\"2023-01-10T16:00:00+00:00\",\"dateModified\":\"2024-06-24T21:06:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/\"},\"wordCount\":1017,\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-featured.jpg\",\"articleSection\":[\"Retail\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/\",\"name\":\"Resilient Retail - Microsoft Industry Blogs\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2023\/01\/10\/resilient-retail\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2023\/01\/Collage_2_CB-featured.jpg\",\"datePublished\":\"2023-01-10T16:00:00+00:00\",\"dateModified\":\"2024-06-24T21:06:37+00:00\",\"description\":\"Join Microsoft for the National Retail Federation BIG Show 2023 to gain insights into what is driving resiliency among leading retailers. 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