{"id":118410,"date":"2024-10-08T09:00:00","date_gmt":"2024-10-08T16:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/?p=118410"},"modified":"2024-10-08T10:59:28","modified_gmt":"2024-10-08T17:59:28","slug":"4-foundational-ways-that-ai-is-transforming-government","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/government\/2024\/10\/08\/4-foundational-ways-that-ai-is-transforming-government\/","title":{"rendered":"4 foundational ways that AI is transforming government"},"content":{"rendered":"\n

Of the many ways you might measure the potential value of AI on governments, one statistic jumps out. According to Gartner\u00ae, 2027 spend on AI software by use case, digital government services, is projected to reach USD41.8 billion in 2027. That tops all other industry sectors, with banking coming in second at USD28.2 billion.1<\/sup> This represents a significant shift in priorities, as governments recognize the potential of AI to enhance public sector efficiency, transparency, and citizen engagement.<\/p>\n\n\n\n

As Microsoft\u2019s global government lead, I am inspired that so many agencies and organizations are not hedging their bets with AI, as was sometimes the case with prior waves (cloud computing and the rise of mobility come to mind). Instead, many governments are taking thoughtful early steps to explore AI and invest in early innovation.<\/p>\n\n\n

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Microsoft for Government<\/h2>\n\n\t\t\t\t\t
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Achieve your mission with Microsoft.<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tLearn more<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

How AI is transforming government IT<\/h2>\n\n\n\n

At Microsoft for Government<\/a>, our job is to help governments make the most of their AI investments with best-in-class solutions that are tailored to their unique needs and brought to life through our global network of technology partners. Since the advent of generative AI in late 2022, we have worked closely with a wide array of agencies and organizations to develop targeted use cases designed to improve everything from citizen services to cybersecurity.<\/p>\n\n\n\n

This level of innovation is even more impressive considering the unique pressures facing governments. Leaders must deliver results within constrained budgets and limited resources, respond to shifts in societies and workforces, and protect some of the most heavily cyber-attacked data and systems in the world.<\/p>\n\n\n\n

Here\u2019s a brief look at four essential areas where AI is helping to empower customers and reshape the impact of government around the world.<\/p>\n\n\n\n

1. Delivering personalized experiences<\/h3>\n\n\n\n

Unproductive interactions with automated call centers and outdated websites are the bane of many constituents\u2019 relationships with their government agencies. Well-intended at the core, too many of these services fail to connect with constituents, recognize their needs, and deliver useful information in a timely way.<\/p>\n\n\n\n

Generative AI is revolutionizing these resources with self-service portals and contact centers that provide modern, user-friendly digital experiences. The combination of natural language processing (which enables machines to understand and generate human language), and semantic search (which goes beyond simple keyword matching to comprehend the meaning of a query) makes it possible to readily create chatbots and agents that interact smoothly with people and reason over vast amounts of data to instantly provide solutions.<\/p>\n\n\n\n

An amazing example is a chatbot in India called Jugalbandi<\/a>, built on Microsoft Azure OpenAI Service<\/a>. Jugalbandi has bridged the nation\u2019s vast linguistic divide by understanding spoken and typed questions, then responding in the user\u2019s local language, all on widely used mobile devices. By covering 10 of India\u2019s 22 official languages and 171 government programs (so far), it makes important information more accessible and reduces cost and friction for constituents and employees alike.<\/p>\n\n\n\n

2. Empowering the government workforce<\/h3>\n\n\n\n

Ensuring that employees can focus on meaningful work is key to government success. In public service, many people are motivated by the opportunity to help others and solve important societal challenges. When subpar technology solutions create inefficiencies and cause unintended problems, productivity and morale suffer.<\/p>\n\n\n\n

Government workers, like employees everywhere, welcome services and solutions that reduce friction, keep them connected, and make them more productive. Solutions that use generative AI\u2019s unique predictive analytics and forecasting capabilities can help employees improve their decision-making and overall efficiency.<\/p>\n\n\n\n

In the United Arab Emirates, the Dubai Electricity and Water Authority (DEWA)<\/a> DWEA) built a new Business Requirement Document Generator using Microsoft Azure AI Services that enables employees to enter minimal information and easily generate important documents. Trained on 500 billion parameters, it proactively suggests required information and fills in gaps and other important information. What used to take one week can now be done in one day, including reviews. Complementing the solution, the Authority also boosted productivity by adopting Microsoft 365 Copilot<\/a>, which is proving invaluable in helping employees to work faster and effectively, notably on research tasks.<\/p>\n\n\n\n

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