{"id":2050,"date":"2016-11-17T12:43:15","date_gmt":"2016-11-17T20:43:15","guid":{"rendered":"https:\/\/www.microsoft.com\/industry\/blog\/uncategorized\/improve-home-monitoring-treat-people-as-partners\/"},"modified":"2023-05-31T16:39:26","modified_gmt":"2023-05-31T23:39:26","slug":"improve-home-monitoring-treat-people-as-partners","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/","title":{"rendered":"To improve home monitoring engagement, treat people as partners"},"content":{"rendered":"

Taking a newborn home is an exciting and often scary time for parents. Add in that your baby has a heart condition and has needed surgery before they were even a month old, and the stress can be incredible as you leave the hospital setting and go home. Single ventricle nurses can help parents while they are at home in the first few months of life by proactively monitoring the infants.<\/p>\n

Since we started using our home-monitoring app<\/a> in March of 2014, none of the babies with single ventricle (SV) heart disease in our Cardiac High Acuity Monitoring Program (CHAMP)<\/a> has died at home \u2013 during what is normally a high-risk period. During the interstage, typically the first four to six months of the baby\u2019s life, as many as 20 percent<\/a> of SV infants don\u2019t survive.<\/p>\n

The positive outcomes of CHAMP in recent years wouldn\u2019t have been possible without the engagement of the babies\u2019 parents.<\/p>\n

After an SV infant\u2019s first surgery, we ask parents to enter data such as heart rate and oxygen saturation readings into our award-winning CHAMP app<\/a>\u00a0on a Microsoft Surface. That data is instantly analyzed in a secure Azure cloud and we\u2019re alerted if any of their baby\u2019s numbers are outside the ranges we\u2019ve set.<\/p>\n

We also ask parents to send us a 15-second video of their baby each day. From the video, we can see what the infant\u2019s coloring looks like, if he or she is happy or not feeling well, and count his or her breathing rates.
\nThe technology we\u2019re using now not only captures more information more often, it\u2019s also easier to use than our old system when parents had to document their baby\u2019s data in a three-ring binder and call us weekly with a summary. But it\u2019s still a daily commitment that we\u2019re asking of parents who are going through the emotional strain and stress of having a highly fragile newborn \u2014 along with all of their other daily demands.<\/p>\n

So we\u2019ve put a lot of thought into how best to keep these parents engaged.<\/p>\n

The CHAMP team is not a club any parent ever wants to be part of. We acknowledge this from the beginning and work to understand how we can create the best possible experience with home monitoring as they go through this very difficult time in their and their babies\u2019 lives.<\/p>\n

One of our core guiding principles is to treat parents as partners. As nurses, we know that successful home monitoring starts with how we educate people before we send them home with the tools we want them to use \u2014 but it doesn\u2019t end there. We\u2019ve learned that developing ongoing, give-and-take relationships with families is crucial.<\/p>\n

In my next blog, I\u2019ll share my top tips for how to foster partnerships with those you seek to engage in home monitoring based on what we\u2019ve learned in our CHAMP program. Stay tuned for that soon.<\/p>\n

In the meantime, please let the nurses\u2019 blog team know if you have any questions or comments \u2014 or if you have your own patient or family engagement success story. You can reach them via email<\/a>,\u00a0Facebook<\/a>, or Twitter<\/a>.<\/p>\n

Read more<\/a> in this series from Lori\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

High-risk babies in our program are beating the statistics with the help of parent engagement in home monitoring.<\/p>\n","protected":false},"author":0,"featured_media":10037,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[1507],"post_tag":[],"content-type":[1483],"coauthors":[1770],"class_list":["post-2050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","content-type-thought-leadership"],"yoast_head":"\nTo improve home monitoring engagement, treat people as partners - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"To improve home monitoring engagement, treat people as partners - Microsoft Industry Blogs\" \/>\n<meta property=\"og:description\" content=\"High-risk babies in our program are beating the statistics with the help of parent engagement in home monitoring.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Industry Blogs\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-17T20:43:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-31T23:39:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 min read\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Lori Erickson MSN\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/author\/lori-erickson-msn\/\",\"@type\":\"Person\",\"@name\":\"Lori Erickson MSN\"}],\"headline\":\"To improve home monitoring engagement, treat people as partners\",\"datePublished\":\"2016-11-17T20:43:15+00:00\",\"dateModified\":\"2023-05-31T23:39:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/\"},\"wordCount\":553,\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg\",\"articleSection\":[\"Healthcare\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/\",\"name\":\"To improve home monitoring engagement, treat people as partners - Microsoft Industry Blogs\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg\",\"datePublished\":\"2016-11-17T20:43:15+00:00\",\"dateModified\":\"2023-05-31T23:39:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg\",\"width\":750,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"To improve home monitoring engagement, treat people as partners\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/\",\"name\":\"Microsoft Industry Blogs\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization\",\"name\":\"Microsoft Industry Blogs\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png\",\"width\":259,\"height\":194,\"caption\":\"Microsoft Industry Blogs\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"To improve home monitoring engagement, treat people as partners - Microsoft Industry Blogs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/","og_locale":"en_US","og_type":"article","og_title":"To improve home monitoring engagement, treat people as partners - Microsoft Industry Blogs","og_description":"High-risk babies in our program are beating the statistics with the help of parent engagement in home monitoring.","og_url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/","og_site_name":"Microsoft Industry Blogs","article_published_time":"2016-11-17T20:43:15+00:00","article_modified_time":"2023-05-31T23:39:26+00:00","og_image":[{"width":750,"height":300,"url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 min read","Written by":"Lori Erickson MSN"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#article","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/"},"author":[{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/author\/lori-erickson-msn\/","@type":"Person","@name":"Lori Erickson MSN"}],"headline":"To improve home monitoring engagement, treat people as partners","datePublished":"2016-11-17T20:43:15+00:00","dateModified":"2023-05-31T23:39:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/"},"wordCount":553,"publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg","articleSection":["Healthcare"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/","name":"To improve home monitoring engagement, treat people as partners - Microsoft Industry Blogs","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg","datePublished":"2016-11-17T20:43:15+00:00","dateModified":"2023-05-31T23:39:26+00:00","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#primaryimage","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg","contentUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2016\/11\/Healthcare_Photoshoot-816_3.jpg","width":750,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2016\/11\/17\/improve-home-monitoring-treat-people-as-partners\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/"},{"@type":"ListItem","position":2,"name":"To improve home monitoring engagement, treat people as partners"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/","name":"Microsoft Industry Blogs","description":"","publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization","name":"Microsoft Industry Blogs","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png","contentUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png","width":259,"height":194,"caption":"Microsoft Industry Blogs"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/"}}]}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Microsoft Industry Blogs","distributor_original_site_url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts\/2050"}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/comments?post=2050"}],"version-history":[{"count":0,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts\/2050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/media\/10037"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/media?parent=2050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/categories?post=2050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/post_tag?post=2050"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/content-type?post=2050"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/coauthors?post=2050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}