{"id":2425,"date":"2017-04-25T10:00:14","date_gmt":"2017-04-25T17:00:14","guid":{"rendered":"https:\/\/www.microsoft.com\/industry\/blog\/uncategorized\/furniture-brand-bolia-com-doubles-revenue-unified-commerce\/"},"modified":"2023-07-17T10:28:40","modified_gmt":"2023-07-17T17:28:40","slug":"furniture-brand-bolia-com-doubles-revenue-unified-commerce","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/retail\/2017\/04\/25\/furniture-brand-bolia-com-doubles-revenue-unified-commerce\/","title":{"rendered":"Furniture brand Bolia.com doubles revenue with Unified Commerce"},"content":{"rendered":"
Bolia.com, a Scandinavian home d\u00e9cor and furniture brand has transformed how we create our homes by transforming how we shop. How? They\u2019ve upended the traditional retail furniture industry by unifying their digital and in-store experiences and creating delightful and purchase-inspiring journeys for their customers. They\u2019re reaping the benefits of this transformation, too; in their 2016 report<\/a>, Bolia.com boasted double-digit sales growth achieving $94 million (DKK 657 million) in revenue.<\/p>\n Bolia.com\u2019s unified commerce solution, powered by Episerver\u2019s Digital Experience Cloud, Microsoft Dynamics AX, and Microsoft Azure is used as the consumer-facing eCommerce site, in-store point-of-sale solution for their 40+ stores, and as their B2B eCommerce solution for dealers and retailer partners globally.<\/p>\n Extraordinary experiences<\/strong><\/p>\n So, what is at the heart of this strategy? For Bolia.com, it\u2019s about creating inspiring and immersive buying experiences whether their customer is browsing online, or considering a purchase in a Bolia.com store, or visiting one of Bolia.com\u2019s many independent dealers. The primary proposition\u00a0being that consumers should get to \u201clive as they choose;\u201d an empowering context for Bolia.com\u2019s affluent consumer base who chooses which of the 40 designers, 3 seasonal stories, and 500,000 product variations to create their home from. Bolia.com\u2019s International Marketing & Omnichannel Director, Line Bering Larsen, puts it this way, \u201cOur focus is fully on creating extraordinary experiences for our customers wherever we meet them.\u201d<\/p>\n Bolia.com\u2019s unified commerce strategy has three aspects:<\/p>\n Web experience<\/strong><\/p>\n Apart from being visually stunning and content rich, Bolia.com\u2019s site is extremely focused on combining design aesthetic and product assortment to inspire purchases. \u201cBolia.com has become a primary case for what is possible when you put customer experience at the center of your digital strategy and when you put digital strategy at the center of your business operations,\u201d according to Ed Kennedy, Senior Director eCommerce at Episerver. \u201cThey\u2019ve shown what an innovative brand can do with scalable commerce solutions like Episerver and Microsoft.\u201d<\/p>\n Because Bolia.com\u2019s product specifications are synchronized between Episerver and Microsoft Dynamics, customers can design a made-to-order piece online and have it shipped to their home. The \u201ccustomizer\u201d experience also calculates delivery dates before assembly begins using data from Microsoft Dynamics AX. This made-to-order customizer experience is responsible for half of Bolia.com\u2019s online revenue.<\/p>\n\n