NextGen Health<\/a>, the podcast series from Microsoft where we cover insights on how Artificial Intelligence (AI), machine learning, and online collaboration tools can vastly improve the healthcare experience.<\/p>\n[msce_cta layout=”link_only” align=”center” linktype=”blue” linkurl=”https:\/\/discover.microsoft.com\/next-gen-health-podcast\/enable-personalized-care-podcast\/” linkscreenreadertext=”Listen in to episode 2 on Enabling Personalized Care now ” linktext=”Listen in to episode 2 on Enabling Personalized Care now ” ][\/msce_cta]<\/p>\n
As Dr. Goldsmith notes, most early hospitals were run by churches or religious groups to deal with tuberculosis or other viral or bacterial infections.<\/p>\n
\u201cWe\u2019ve now worked out how to deal with those, so most of those are no longer the problems,\u201d he says. \u201cWhat we have today are chronic diseases, like cancer or genetic diseases, things that you need to live with for the rest of your life, and that needs a very different system.\u201d<\/p>\n
That different system needs to be not just digital, but intelligent. And it needs to put patients\u2019 needs first. But what exactly does that mean?<\/p>\n
In healthcare, we\u2019re seeing a shift to what is called precision medicine, which means that treatments can be tailored not only for a group of individuals but also for each individual patient. And that\u2019s possible today because of the proliferation of data and the technology to do things like genomic sequencing.<\/p>\n
Sequencing compares an individual\u2019s gene structure against a template that researchers can use to isolate variants and recommend courses of action. Then, as patients become more educated about their illness, they can better stay on top of managing their treatment.<\/p>\n
Given that chronic illnesses make up about 80 percent of healthcare expenses in the U.S. today, having patients understand how they stay on top of their health has the bonus effect of reducing the cost of treatment.<\/p>\n
Improving patient care extends to the process of getting an appointment as well, according to Andrea McGonigle, Microsoft\u2019s managing director for the U.S. Health and Life Sciences team. If people are used to simple transactions at their corner store or a seamless online shopping experience, \u201cThey don\u2019t understand, \u2018Why, when I go to the hospital, do I have to fill out the paperwork five times? Why can\u2019t I just go online and make an appointment?\u2019\u201d Andrea tells us in the podcast episode.<\/p>\n
Using AI in a virtual chatbot from your phone to handle that scheduling, for example, helps streamline the appointment process. Or, if wellness and fitness apps can securely tie into the patient\u2019s electronic health record, a doctor can see not just what\u2019s going wrong, but what\u2019s going right during a preventive checkup.<\/p>\n
As Andrea notes, even text messages from an automated bot from a patient\u2019s doctor can make a huge difference\u2014even for older patients who just need a reminder to take their medicine or drink enough water each day. Because these patients took these messages as a literal message from their caregiver, they followed the doctor\u2019s order better than any other age group. And that\u2019s how we can stay healthy\u2014but also connected.<\/p>\n
Want to learn more about how intelligent technologies like AI and machine learning improve the patient experience? Listen to Episode 2 of the NextGen Health podcast series<\/a>, available now on your favorite podcast platform.<\/p>\n","protected":false},"excerpt":{"rendered":"\u201cThe nature of healthcare delivery is changing,\u201d says Dr. Clifford Goldsmith, a physician and Microsoft\u2019s national director for the provider industry in the U.S. \u201cMost of healthcare was designed to work with communicable diseases, infective diseases.\u201d I\u2019m excited to feature Dr. Goldsmith as a guest in an episode of NextGen Health, the podcast series from<\/p>\n","protected":false},"author":576,"featured_media":39474,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"categories":[1507,4258],"post_tag":[],"content-type":[1483],"coauthors":[2577],"class_list":["post-39438","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-providers","content-type-thought-leadership"],"yoast_head":"\n
Getting personal: The next frontier in patient care - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting personal: The next frontier in patient care - Microsoft Industry Blogs\" \/>\n<meta property=\"og:description\" content=\"\u201cThe nature of healthcare delivery is changing,\u201d says Dr. Clifford Goldsmith, a physician and Microsoft\u2019s national director for the provider industry in the U.S. \u201cMost of healthcare was designed to work with communicable diseases, infective diseases.\u201d I\u2019m excited to feature Dr. Goldsmith as a guest in an episode of NextGen Health, the podcast series from\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Industry Blogs\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-20T17:00:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-31T23:24:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg-1024x683.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jenn Roth\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jenn Roth\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 min read\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/author\/jenn-roth\/\",\"@type\":\"Person\",\"@name\":\"Jenn Roth\"}],\"headline\":\"Getting personal: The next frontier in patient care\",\"datePublished\":\"2019-11-20T17:00:20+00:00\",\"dateModified\":\"2023-05-31T23:24:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/\"},\"wordCount\":608,\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg\",\"articleSection\":[\"Healthcare\",\"Providers\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/\",\"name\":\"Getting personal: The next frontier in patient care - Microsoft Industry Blogs\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg\",\"datePublished\":\"2019-11-20T17:00:20+00:00\",\"dateModified\":\"2023-05-31T23:24:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg\",\"width\":7360,\"height\":4912,\"caption\":\"A senior man of African descent is indoors in a hospital room. He is watching his female doctor using a tablet computer. She is explaining a medication schedule to him.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Getting personal: The next frontier in patient care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/\",\"name\":\"Microsoft Industry Blogs\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization\",\"name\":\"Microsoft Industry Blogs\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png\",\"width\":259,\"height\":194,\"caption\":\"Microsoft Industry Blogs\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Getting personal: The next frontier in patient care - Microsoft Industry Blogs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/","og_locale":"en_US","og_type":"article","og_title":"Getting personal: The next frontier in patient care - Microsoft Industry Blogs","og_description":"\u201cThe nature of healthcare delivery is changing,\u201d says Dr. Clifford Goldsmith, a physician and Microsoft\u2019s national director for the provider industry in the U.S. \u201cMost of healthcare was designed to work with communicable diseases, infective diseases.\u201d I\u2019m excited to feature Dr. Goldsmith as a guest in an episode of NextGen Health, the podcast series from","og_url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/","og_site_name":"Microsoft Industry Blogs","article_published_time":"2019-11-20T17:00:20+00:00","article_modified_time":"2023-05-31T23:24:13+00:00","og_image":[{"width":1024,"height":683,"url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg-1024x683.jpg","type":"image\/jpeg"}],"author":"Jenn Roth","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Jenn Roth","Est. reading time":"2 min read"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#article","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/"},"author":[{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/author\/jenn-roth\/","@type":"Person","@name":"Jenn Roth"}],"headline":"Getting personal: The next frontier in patient care","datePublished":"2019-11-20T17:00:20+00:00","dateModified":"2023-05-31T23:24:13+00:00","mainEntityOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/"},"wordCount":608,"publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg","articleSection":["Healthcare","Providers"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/","name":"Getting personal: The next frontier in patient care - Microsoft Industry Blogs","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg","datePublished":"2019-11-20T17:00:20+00:00","dateModified":"2023-05-31T23:24:13+00:00","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#primaryimage","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg","contentUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg.jpg","width":7360,"height":4912,"caption":"A senior man of African descent is indoors in a hospital room. He is watching his female doctor using a tablet computer. She is explaining a medication schedule to him."},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/healthcare\/2019\/11\/20\/getting-personal-the-next-frontier-in-patient-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/"},{"@type":"ListItem","position":2,"name":"Getting personal: The next frontier in patient care"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#website","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/","name":"Microsoft Industry Blogs","description":"","publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#organization","name":"Microsoft Industry Blogs","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png","contentUrl":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/08\/Microsoft-Logo.png","width":259,"height":194,"caption":"Microsoft Industry Blogs"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/#\/schema\/logo\/image\/"}}]}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Microsoft Industry Blogs","distributor_original_site_url":"https:\/\/www.microsoft.com\/en-us\/industry\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts\/39438"}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/users\/576"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/comments?post=39438"}],"version-history":[{"count":0,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/posts\/39438\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/media\/39474"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/media?parent=39438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/categories?post=39438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/post_tag?post=39438"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/content-type?post=39438"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-json\/wp\/v2\/coauthors?post=39438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Doctor](\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2019\/11\/5dd2e17900051-5dd2e17900052iStock-89832822620-20Episode202.jpg-1024x683.webp\")
<\/p>\n