The latest AI innovations from Microsoft Cloud for Healthcare, with our partners, empower patients, providers, payors, and life sciences organizations:

• Patients can access personalized care.
• Providers can deliver more efficient and effective care through advanced data analytics.
• Payors gain insights to improve operational efficiency and enhance patient outcomes.
• Life sciences organizations accelerate research and drug development processes.

Some specific examples of our investments include healthcare data solutions in Microsoft Fabric, which enables healthcare organizations to unify and centralize their data for scalable analytics and AI workloads. Additionally, we’ve invested in a new certified software designation for Solutions Partners in healthcare, and other industries, as part of the Microsoft Cloud for AI Cloud Partner Program. These designations certify that our partner solutions are optimally built on Microsoft Industry Clouds to deliver their solutions.

Together, we’re seizing the remarkable opportunity that AI presents in healthcare, propelling the industry towards a transformative future.

Microsoft Cloud for Healthcare

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Microsoft at HIMSS24

We were proud to showcase the remarkable work of our featured partners at HIMSS24. Teladoc Health shared how they are enabling connected care through virtual care solutions from inpatient to home—bridging virtual and in-patient care and at-home condition management. TCS showcased how they’re reducing the time it takes to respond to health authorities for regulatory submissions with AI, while providing an intelligent dashboard for real-time feedback to deepen patient understanding. Other partners we featured at the event throughout the week included Sectra, Hitachi Solutions, Accenture-Avanade, Quisitive, and HITRUST.

Additionally, 10 groundbreaking startups joined us, including BeekeeperAI, Mapped, and Pangaea Data. Partners such as CDW, Nordic, Kyndryl, BDO, and Vervint, demonstrated the significance of data and AI in the Electronic Health Record (EHR) on Microsoft Azure by guiding attendees on secure cloud migration, emphasizing high-quality care delivery that prioritizes patient needs. Each partner is reshaping the healthcare landscape by integrating enhanced solutions with Microsoft Azure OpenAI Service, Microsoft Copilot for Azure, and Microsoft Fabric. Our collaborations are deeply aligned to our focus of creating connected experiences, empowering the workforce, and unlocking the value of data across the healthcare landscape.

Partners leveraging AI to fuel innovation in healthcare

From revolutionizing patient engagement to streamlining clinical documentation and advancing drug discovery, partners are harnessing generative AI applications to help solve seemingly insurmountable challenges in healthcare.

To boost clinician productivity and provide better patient services, Accenture-Avanade are utilizing generative AI capabilities powered by Microsoft Copilot for patient medical history summarization, patient response drafting, and intelligent search. CitiusTech’s Smart Search leverages Azure OpenAI Service and Azure Cognitive Search to provide patients with round-the-clock query assistance and personalized responses, reducing the dependency on doctors—ultimately driving better patient satisfaction.

Additionally, Cognizant is infusing generative AI into healthcare administration to enhance productivity and efficiency for payers and providers, ensuring timely responses and improved patient care using Azure OpenAI Service and Semantic Kernel within the TriZetto® user interface.

“At Cognizant, we’re working closely with clients to understand and implement generative AI into their organizations, helping them unlock and expand value across the enterprise. Through this collaboration with Microsoft, we have infused generative AI capabilities into our TriZetto® platform, making it easier for healthcare organizations to realize the full potential of this groundbreaking technology.”

—Surya Gummadi, Executive Vice President and President, Cognizant Americas

In imaging and clinical documentation, Sectra’s Azure-optimized software as a service solution, Sectra OneCloud, revolutionizes enterprise imaging with scalability, security, and diagnostic capabilities to enhance care delivery and optimize clinical processes.

Several partners are also leveraging Fabric—an end-to-end, unified analytics platform that brings together data and AI—to modernize data estates and unlock powerful insights. For example, Hitachi Solutions is enhancing predictive care management, reducing operational costs, and strengthening data security and privacy with Lumada Empower Data Platform and Discern Health. Quisitive is uncovering actionable insights and driving greater efficiency with the development of MazikCare Copilot, which utilizes AI for care coordination, denial management, and gap assessments.

To better protect and govern data, HITRUST is establishing a foundation of privacy and security that enables the operationalization of responsible AI and establishes AI assurance and risk management. Commvault is providing powerful defense against threats by leveraging AI-driven automation and generative AI through their copilot, enabling seamless business continuity.

“At Commvault, our collaboration with Microsoft Cloud for Healthcare is at the forefront of providing robust defenses for the healthcare sector. By integrating AI and automation we’re not just improving the resilience of healthcare organizations, we’re transforming how they anticipate and neutralize threats.”

—Anna Griffin, Chief Marketing Officer, Commvault

Other powerful partnerships with organizations like GE Healthcare, Sophia Genetics, Andor Health, and Volpara are bringing innovations to customers and we’re proud to announce new advances alongside them.

And finally, we’ve recently announced a healthcare collaboration with NVIDIA that will harness the immense power of the cloud and cutting-edge AI to accelerate healthcare innovation. And we’ve partnered with Truveta to advance medical research with a groundbreaking solution that leverages AI to analyze patient data, helping to save lives.

We’re deeply committed to advancing together with our partner community, fueling new use cases and exploring impactful generative AI scenarios to deliver efficient care. Join us on this journey.

Learn more about healthcare solutions from Microsoft

To learn more about Microsoft Cloud for Healthcare and our work with key partners:

• Visit Microsoft Cloud for Healthcare.
• Read Microsoft at HIMSS24: Shaping a healthier future with data and AI.
• Read Harness the power of data and AI in healthcare with new Microsoft solutions.
• Learn more about the Solutions Partner learning path, which includes Microsoft Learn documentation, a playbook, and an FAQ.

The post Beyond HIMSS24: Microsoft partners redefine healthcare with AI solutions appeared first on The Microsoft Cloud Blog.

Introducing Unified member view for payors 

In this release, we continue to expand our investment across a new vertical with Unified member view (preview), our first solution for health payors. Similar to Unified patient view, Unified member view provides a single place to aggregate access and utilize different types of data instead of toggling between multiple screens and systems. Using Microsoft Power Apps, Unified member view enables payors to view complete records that combine data from various sources throughout the healthcare system.   

Built on a common data model derived from Fast Healthcare Interoperability Resources (FHIR) that make it easier for payors to securely exchange data with their providers and other FHIR-supported systems. Unified member view is a highly customizable and extendable solution that enables customers and partners to create innovative solutions targeting different payor scenarios.  

Using Unified member view, users can access all the aspects of member data and health insights in one solution in a single view. As part of a seamless experience, users can view information from various sources, including claims and lab reports. Member events such as admissions, discharge, and appointment history can also be visualized. Actionable information, such as gaps in care, suggested next best actions, and pending immunizations, can be computed in custom services and surfaced in this solution. Using this, data health organizations can derive insights to drive better member engagement, coordinate care, and manage population health. Unified member view is designed to help payors proactively reduce costs while also managing care.

Empowering Patient journeys 

Improving patient experience and satisfaction begins with understanding the patient journey. The series of experiences and interactions that a patient has with a healthcare organization—from initial contact to post-treatment follow-up—makes up the patient journey. By identifying various touchpoints, health organizations can pinpoint areas for improvement and ensure that patients have a seamless experience at every stage of their journey. By understanding the patient journey, healthcare organizations can optimize their services and tailor their efforts to attract and retain patients and members. 

Patient outreach is a patient campaign management application that helps organize and automate marketing and outreach to patients. Extending the customer journey orchestration engine from Microsoft Dynamics 365 Marketing to support diverse users, the Patient outreach application enables health organizations to engage patients in patient care decisions with personalized patient engagement solutions. Updates to Patient outreach include the addition of the Patient journey (preview)—empowering health organizations to effectively map and analyze Patient journeys. 

Optimizing each touchpoint in a patient’s experience can help providers improve patient satisfaction, retention, and loyalty, while payors can address efficiencies and the return on investment of their health plans. This application enables health organizations to orchestrate trigger-based workflows across patient touchpoints to automate repetitive tasks and allow patients to get personalized care faster. We see this as an opportunity not only to improve communication with the patient but to make it more efficient for healthcare workers.  

Device data support for Care Management 

As healthcare expands beyond the clinician’s office to include wearable devices and in-home patient care, Microsoft Cloud for Healthcare has developed solutions and data integration capabilities for health organizations to make it easier for them to provide care anywhere. Our aim is to make it easier for caregivers to access and track patients’ vitals and to gain early insights into patient conditions. Device data support for Care Management (preview) leverages the MedTech service in Azure Health Data Services to normalize data from diverse medical devices and convert it into the FHIR format in a secure way. The MedTech service enables data coming from the Internet of Things (IoT) devices to be integrated with other clinical data across health systems. 

By integrating the device data support capability inside Care Management, care managers can access the patient’s vital data, assess trends, and determine the next best actions for their patient. This enables clinical users to stay on top of a patient’s long-term health. Health organizations can add new health devices when required as well as maintain an inventory of these devices. Care managers can also assign, modify, and track data on devices, and Microsoft Power BI charts offer visualization of tracked data for easier evaluation. With readings analytics through Care Management, organizations can deliver personalized care by understanding the needs of the individual patient as well as the needs of the broader patient population.  

Life365, a leading remote patient monitoring solution provider is building solutions on top of Microsoft Cloud for Healthcare—empowering payors and providers to connect and scale to large patient populations. The Life365 Virtual Care Platform will offer the ability to provide a virtual first approach to connecting with patients and access to more than 400 medical devices intended for home care. This integration will allow remote patient monitoring data to be accessed through the cloud and enable health organizations to scale to large patient populations, mitigating the high utilization of resources and associated costs. 

“Life365 integrated to the Microsoft Cloud for Healthcare platform allows health organizations to shift from a reactive to proactive approach to care. By receiving insights into patient conditions, clinicians can intervene proactively and determine the appropriate course for care, ideally, helping reduce the risk of emergency room visits.”—Kent Dicks, CEO, Life365.

Easily build applications for health with Power Platform

Health organizations are considering low-code development to improve productivity, gain faster time-to-market, experiment more easily, and overall, be more agile when responding to market changes. A key blocker has been the inability to pull health data from multiple sources and manage it in a secure and compliant way.   

Microsoft Cloud for Healthcare includes configurable solutions to exchange data between Dataverse and external systems using the FHIR standard. Dataverse Healthcare APIs provide bidirectional synchronization between Dataverse and FHIR services such as Azure Health Data Services.  

As part of the April 2023 release, Virtual Health Data Tables (general availability) has been updated to include support for the create, update, and delete FHIR operations. Utilizing this functionality, customers can perform real-time updates to FHIR resource data on the remote FHIR service directly from within the Power Platform. This enables health customers to leverage Microsoft no-code and low-code Power Platform to build health applications, greatly simplifying the complexities of the FHIR standard. With the new capabilities, Microsoft is helping organizations reduce the cost of duplicate health data by directly connecting apps to where the data exists. Keeping data in fewer places means security improves by reducing the number of integration points and stores that need to be secured. 

Learn more about new capabilities with Microsoft

Read the links below and visit our team at HIMSS 2023 to learn more about new clinical and operational insights capabilities such as Project Health Insights (preview), the new Azure applied AI service that leverages multiple Cognitive Services, Healthcare API services , and other Azure resources.  

• Explore our demos and visit our in-booth Learning Center at HIMSS 2023 booth #1201.
• Learn more about Microsoft Cloud for Healthcare.
• Try Microsoft Cloud for Healthcare with a free trial.
• Learn more about the latest feature release for Microsoft Cloud for Healthcare.

Transform the healthcare journey

Deliver better experiences, insights, and care with Microsoft Cloud for Healthcare.

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MEDICAL DEVICE DISCLAIMER. Microsoft product(s) and service(s) (1) are not designed, intended or made available as a medical device(s), and (2) are not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used to replace or as a substitute for professional medical advice, diagnosis, treatment, or judgment. 

The post Latest Microsoft Cloud for Healthcare capabilities optimize payor, provider productivity appeared first on The Microsoft Cloud Blog.

In our latest feature release for Microsoft Cloud for Healthcare, we’re excited to share how we can help your organization deliver exceptional patient and member experiences, accelerate data-driven decision-making, support your healthcare workforce, and enhance collaboration across the care continuum.

New Microsoft Cloud for Healthcare features accelerate transformation for health payors

We continue to help our customers and partners maximize the value of their investment in Microsoft Cloud technologies with industry specific apps, connectors, workflows, data, and AI models. With today’s announcement, and building on our October 2022 release, we’re accelerating value of the Microsoft Cloud and expanding our investment across a new vertical for health payors and insurers, which will complement the existing capabilities for healthcare providers:

• Unified member view for payors (preview). Helps organizations foster deeper member relationships by delivering useful member data to help relationship managers with a deeper understanding of a member’s wellness goals, important life moments, and other personal attributes. This application provides a comprehensive view of member data and member insights in one place for payor organizations. It builds upon the Microsoft Cloud for Healthcare Payor data model, previewed in 2022, and combines member information about claims, coverage, risk profile, care plans, and more. Customers can utilize this feature within existing Microsoft Dynamics 365 Customer Insights instances or utilize Microsoft Power Platform for building new member profile templates.
• Care journey templates for care management outreach (preview). Now payors and providers can automate workflows with common scenario templates (for example, patient discharge, care plan off track, diabetes management, and more) for Microsoft Dynamics 365 Marketing that can be used out of the box or customized for care management scenarios and help improve the quality of the care journey for patients and members. Providers and payors can send messages through Microsoft Teams, surface to-dos in the patient interaction timeline, and allow for secure messaging through Patient Access Portal. The patient journey feature extends communication channels beyond email to include text messaging and push notifications.
• Device data support for remote care management (preview). Built within Microsoft Power Platform, this feature enables healthcare organizations to support better hybrid care services, resulting in fewer patient visits to clinics and more frequent insights into patients’ health. This feature allows care teams and care managers to remotely monitor their patients’ vital health data, identify trends with that data, and manage their inventory of assigned medical devices. This feature builds upon the capabilities of MedTech service in Azure Health Data Services as well that of our independent software vendor (ISV) partner, Life365, that has integration to more than 400 original equipment manufacturer (OEM) devices.
• Enhanced operations support for Virtual Health Data Tables (general availability). We have further enhanced the Virtual Health Data Tables functionality to include support for creating and updating, as well as deleting Fast Healthcare Interoperability Resources (FHIR) data. This feature now allows users of Microsoft Power Platform based applications, built leveraging Microsoft Cloud for Healthcare Common Data Model and Virtual Health Data Tables, to also trigger real-time updates of clinical data stored in FHIR servers like Azure Health Data Services without the need for duplicating that data in Dataverse.

We recently announced our expanded collaboration with Cognizant and the plans to integrate Cognizant’s TriZetto healthcare products with the Microsoft Cloud for Healthcare. Through this integration we will be able to help support our mutual clients, deliver enhanced patient and member engagement, have access to improved data interoperability, improve insights, and achieve operational efficiencies in a significantly shorter time-to-value. Our companies will also collaborate to develop and run Cognizant’s current and future healthcare software as a service (SaaS) solution on Microsoft Azure, migrate new and existing clients from on premises environments to streamlined functions managed on the Microsoft Cloud, and support future technologies designed to deliver new insights for payers, providers, and consumers.

Seize the full potential of AI, while safeguarding your business, your data, and your health workforce

At Microsoft, we believe that AI is the defining technology of our time. Our company has been at the forefront of cutting-edge AI research and continually integrates powerful, innovative AI technologies into our products and services to help customers do more. We also recognize that data is the fuel that powers AI technology, and peak performance requires clean, integrated, accessible data. We continue to make huge investments in data and AI research, technologies, and partners because we’re committed to bringing technology and people together to realize the promises of AI responsibly.

Our momentum continues with updates across our Azure AI Services for Health:

• Text analytics for health released social determinants of health (SDoH) and ethnicity support. Enables unlocking mentions of social, environmental, and demographics factors from unstructured biomedical data including assertion detection such as negation of substance uses. Moreover, timing, frequency and amounts mentioned in the context of SDoH will be captured and associated with the entities using semantic relations that will now be surfaced as well. Healthcare organizations, providers, researchers, and pharmaceutical companies can extract insights, improve care, assess health inequity issues, track health outcomes, as well as incorporate underrepresented groups into clinical trials and research, breaking cycles of disparity. 
• Project Health Insights (preview). New Azure applied AI service that provides pre-built models which perform a decision support conclusion that can help health organizations solve high-value productivity challenges for clinical trial matching, and OncoPhenotypes. Project Health Insights models will enable healthcare providers to rapidly identify key cancer attributes within their patient populations based on their tumor site, tumor histology, and cancer staging. The models also matches patients to potentially suitable clinical trials, according to the trial’s eligibility criteria and patient data helping find clinical trials, that patients could be qualified for, as well as finding a cohort of potentially eligible patients to a list of clinical trials.
• Azure Health Bot integration with Azure OpenAI Service (preview). We are releasing a new Azure Health Bot template that allows our customers to experiment with the integration of Azure OpenAI Service into their Health Bot instances for fallback answers. This feature does not aim to facilitate the bot to answer unknown queries in the medical space, rather, it enables customers to access the Azure OpenAI Service API and decide how to use the model to improve their bot built through the Azure Health Bot service. Currently, we are offering the preview for internal testing and evaluation purposes only.

Today, we are also excited to announce the general availability of the accelerator kit for healthcare as part of the Responsible AI Dashboard in Azure Machine Learning. The Responsible AI Dashboard is applicable across industries; the accelerator kit for healthcare is aimed at training and debugging models for fairness, explainability, biases, and more before they are implemented in healthcare settings. The Responsible AI Dashboard accelerator kit for healthcare is a valuable tool to help check models for fairness prior to model adoption, allowing for confidence to use AI to inform space planning in hospitals or dispatching medical staff in facilities.

In addition to model debugging, the Responsible AI Dashboard accelerator kit for healthcare in Azure Machine Learning can equip healthcare providers with directional and causal relationship analyses between historical patient data and health scores to better provide lifestyle recommendations and modifications for patients.

Foster better collaboration and empower your healthcare workforce

Today, global health systems and payors are turning to collaborative technology platforms—intended to reduce administrative burden and proactively share data for interventions—to drive much-needed change. Technology should offer better ways of working, evolving the parts of healthcare delivery that are working and eliminating those that aren’t.  

In our booth at HIMSS 2023, attendees can experience the power of Microsoft Teams to simplify care coordination to help reduce clinician burnout, streamline communication and data sharing, facilitate multidisciplinary collaboration, and improve the patient-care team relationship—without compromising data security and compliance or adding unnecessary friction.

Virtual care tools reduce constraints on what clinical teams can accomplish and enable new and different ways to work. By leveraging virtual care, you remove barriers that hinder traditional care delivery models and empower people to create new solutions that are far more flexible, efficient, and supportive. Virtual Appointments in Microsoft Teams provides an out-of-the-box solution for clinicians to make patient-care team interactions as easy and personalized as possible, now generally available. Built on top of scheduling solutions like bookings or integrated with your scheduling solution through application programming interfaces (APIs), Virtual Appointments enable care teams to serve their patients in new and innovative ways. And with Teams Premium, healthcare organizations get advanced Virtual Appointments to manage the end-to-end appointment experience with capabilities like text messaging, custom-branded waiting rooms, analytics, and more.

For healthcare organizations using Epic® or Oracle Cerner, the Microsoft Teams EHR connector enables care teams to schedule and launch Teams virtual visits directly from their electronic health record (EHR) system. The connector gives patients flexibility with the option to join virtual visits via browser, the Teams app, patient provider portals, or text messaging, and offers support for group visits. Microsoft Teams with Teladoc Health Solo’s medical-grade whole-person virtual care delivery solutions for hospitals and health systems helps to optimize clinical efficiency, improve patient satisfaction, reduce burnout, and increase profitability, all while supporting an organization’s telehealth goals for today and tomorrow.

Health that connects and tech that cares at HIMSS 2023

We’re excited to join other innovators at the HIMSS 2023 conference to showcase how customers’ need for flexibility, choice, and future innovation doesn’t have to mean more complexity, people, and cost. For those of you traveling to Chicago for HIMSS 2023, I look forward to seeing you there. And I look forward to showcasing our latest Microsoft Cloud for Healthcare capabilities and more.

Here are additional ways you can learn more about Microsoft updates:

• Explore our demos and visit our in-booth Learning Center at HIMSS 2023 booth #1201
• Learn more about Microsoft Cloud for Healthcare
• Try out a free limited trial of Microsoft Cloud for Healthcare

Transform the healthcare journey

Deliver better experiences, insights, and care with Microsoft Cloud for Healthcare.

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• Epic® is a registered trademark of Epic Systems Corporation.
• For Oracle Cerner customers, the EHR Connector is only available in the United States.

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