{"id":2201,"date":"2024-09-04T08:00:00","date_gmt":"2024-09-04T15:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/?p=2201"},"modified":"2024-09-09T15:04:00","modified_gmt":"2024-09-09T22:04:00","slug":"all-in-on-ai-exploring-microsofts-ai-journey-through-customer-service","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/2024\/09\/04\/all-in-on-ai-exploring-microsofts-ai-journey-through-customer-service\/","title":{"rendered":"All in on AI: Exploring Microsoft\u2019s AI journey through customer service"},"content":{"rendered":"\n
All in on AI<\/em><\/a> is a series featuring interviews from Microsoft executives across the company about what transforming work with AI means to their teams. Through these conversations, we\u2019ll highlight the challenges each industry faces and the lessons we learned that our customers can use in their own AI journeys<\/a>. In this episode, Colette Stallbaumer, General Manager, Microsoft 365 and Future of Work sits down with Mala Anand, Corporate Vice President, Customer Experience and Success at Microsoft to explore the integration of AI in customer service.<\/em><\/p>\n\n\n\n
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