{"id":4595,"date":"2025-01-30T08:00:00","date_gmt":"2025-01-30T16:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/?p=4595"},"modified":"2025-04-24T06:55:28","modified_gmt":"2025-04-24T13:55:28","slug":"accelerate-employee-ai-skilling-insights-from-microsoft","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/2025\/01\/30\/accelerate-employee-ai-skilling-insights-from-microsoft\/","title":{"rendered":"Accelerate employee AI skilling: Insights from Microsoft"},"content":{"rendered":"\n<p>At Microsoft, we&#8217;ve become pioneers in the AI landscape by transforming our own organization. We&#8217;re customer zero\u2014putting AI to work in all facets of our business and continuously exploring how this powerful technology can drive economic growth, maximize efficiency, and reduce operating costs. We\u2019re also regularly evaluating and evolving how we coach employees as part of their continued AI skills development.<\/p>\n\n\n\n<p>Although every organization\u2019s AI transformation is unique and blueprints are scarce, we\u2019ve learned that <strong>having<\/strong> <strong>the right skills across the organization is key<\/strong>. By implementing skill-building initiatives throughout the company, we\u2019re reimagining how we work at Microsoft and aligning those initiatives to the functions that are critical to how we do business.<\/p>\n\n\n\n<p>Through this process, we\u2019re constantly uncovering <strong>valuable insights on how to lead by learning<\/strong>\u2014often developing the playbooks from scratch. By applying these insights, we advance our AI transformation and benefit our workforce, customers, and partners around the world. We\u2019re glad to share our findings with you to help your teams skill up to make the most of AI for innovation, growth, and opportunities.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-left is-style-prefix-outgoing\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/aka.ms\/AISkillsAtMicrosoft_mcblog\">Explore best practices to accelerate employees&#8217; AI skills<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"developing-crucial-ai-skills-for-organizational-transformation\">Developing crucial AI skills for organizational transformation<\/h2>\n\n\n\n<p>Organizational transformation now requires AI-first skills; yet it can be challenging to plan modern and effective skill-building programs.<\/p>\n\n\n\n<p>We understand the importance of providing our employees\u2014both technical and non-technical\u2014with the AI skills to grow and evolve with the business and the technology, along with the ability to apply these skills every day. Teams across Microsoft have established innovative and effective AI training programs that cater to specific roles in marketing, sales, engineering, and beyond.<\/p>\n\n\n\n<p>Although there\u2019s no one-size-fits-all approach to AI training, our experience has yielded some widely applicable takeaways which can be helpful to organizations that want to build AI skills. Our new e-book, <strong><a href=\"https:\/\/aka.ms\/AISkillsAtMicrosoft_mcblog\">10 Best Practices to Accelerate Your Employees\u2019 AI Skills: Lessons and experiences from Microsoft\u2019s skilling initiatives<\/a><\/strong>, highlights some of the vital lessons we\u2019ve learned that can help support you in implementing skill-building programs crucial to your AI transformation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"sharing-highlights-from-our-ai-learning-experience\">Sharing highlights from our AI learning experience<\/h2>\n\n\n\n<p>The e-book explores many of the lessons we\u2019ve learned in our ongoing AI evolution. Our experiences can help inspire and inform your path forward, too, as you and your teams get skilled up and ready to power AI transformation with the Microsoft Cloud. In particular, the e-book showcases stories from AI skill-building initiatives implemented by four Microsoft teams:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Microsoft Marketing<\/strong>, a diverse collective of professionals, ranging from creative roles to business strategists and technical experts.<\/li>\n\n\n\n<li><strong>MCAPS Academy<\/strong>, the team responsible for training sellers globally within the Microsoft Customer and Partner Solutions (MCAPS) organization.<\/li>\n\n\n\n<li><strong>Worldwide Learning Engineering<\/strong>, the team tasked with architecting and building apps and platforms that support MCAPS and some of the Microsoft skill-building offerings for customers and partners.<\/li>\n\n\n\n<li><strong>The Microsoft Garage<\/strong>, an innovation platform that enables collaboration and experimentation through hackathons, workshops, talks, training sessions, and more.<\/li>\n<\/ul>\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Functional-approach-to-AI-skilling-1024x576.webp\" alt=\"An infographic that briefly describes the benefits of using AI for different roles at Microsoft, like marketing, sales, and engineering. \" class=\"wp-image-4621 webp-format\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Functional-approach-to-AI-skilling-1024x576.webp 1024w, https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Functional-approach-to-AI-skilling-300x169.webp 300w, https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Functional-approach-to-AI-skilling-630x354.webp 630w, https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Functional-approach-to-AI-skilling-768x432.webp 768w, https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Functional-approach-to-AI-skilling.webp 1280w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Functional-approach-to-AI-skilling-1024x576.webp\"><figcaption class=\"wp-element-caption\">A functional approach to AI skill building at Microsoft.<\/figcaption><\/figure>\n\n\n\n<p>Here&#8217;s what we learned.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-give-space-for-exploration\"><span class=\"text-gradient\">1. Give space for exploration<\/span><\/h3>\n\n\n\n<p>Encourage a culture of learning by providing employees with the time and tools to <a href=\"https:\/\/www.microsoft.com\/ai?wt.mc_id=learnmicrosoftai_aiskillspaper_blog_wwl_microsoftcloud\" target=\"_blank\" rel=\"noreferrer noopener\">explore AI<\/a>.<\/p>\n\n\n\n<p>Our Worldwide Learning Engineering team has dedicated time to delve into AI, and this fosters an environment where curiosity and innovation can thrive. Additionally, The Garage\u2019s experiments, such as the SkillUp AI Challenge, provide employees with a sandbox for practical AI applications, encouraging both personal and professional growth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-make-learning-fun\"><span class=\"text-gradient\">2. Make learning fun<\/span><\/h3>\n\n\n\n<p>Create a low-pressure, engaging environment where employees can learn at their own pace.<\/p>\n\n\n\n<p>The Garage&#8217;s SkillUp AI Challenge incorporates fun, interactive exercises that make AI relatable and enjoyable for all skill levels. Similarly, the Marketing AI practitioner hub offers gamified learning paths that enable marketers to integrate AI into their daily workflows in an entertaining way.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-left\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/aka.ms\/DreamwithCopilot?wt.mc_id=learnmicrosoftai_aiskillspaper_blog_wwl_microsoftcloud\" target=\"_blank\" rel=\"noreferrer noopener\">Design a dream destination using Microsoft Copilot<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-provide-clear-structured-learning-paths\"><span class=\"text-gradient\">3. Provide clear, structured learning paths<\/span><\/h3>\n\n\n\n<p>Simplify the learning experience with structured paths tailored to different skill levels and roles.<\/p>\n\n\n\n<p>MCAPS Academy Flight Plans offer role-specific learning paths, helping to ensure that technical and non-technical sales teams alike have clear directions for their AI learning. Moreover, the Marketing Learning team has developed a curriculum that supports marketers in becoming regular AI practitioners through well-defined learning stages.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-left is-style-prefix-outgoing\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/aka.ms\/AIUserTrainingSessions\" target=\"_blank\" rel=\"noreferrer noopener\">Explore the Microsoft 365 Copilot training sessions for line of business users<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-make-it-role-specific\"><span class=\"text-gradient\">4. Make it role specific<\/span><\/h3>\n\n\n\n<p>Adapt AI training programs to the unique needs of each role within the organization.<\/p>\n\n\n\n<p>The Worldwide Learning Engineering team focuses on providing engineers with opportunities for deep technical engagement through dedicated learning time and advanced AI tools. At the same time, the MCAPS Academy addresses the specific needs of a different job role\u2014sales\u2014by blending foundational knowledge with real-world applications to enhance AI fluency.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-left is-style-prefix-outgoing\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/aka.ms\/AILearningHubRoles?wt.mc_id=learnmicrosoftai_aiskillspaper_blog_wwl_microsoftcloud\" target=\"_blank\" rel=\"noreferrer noopener\">Find training by role in the AI learning hub on Microsoft Learn<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5-start-with-foundations\"><span class=\"text-gradient\">5. Start with foundations<\/span><\/h3>\n\n\n<div class=\"wp-block-msxcm-kicker-container\">\n\t<div class=\" wp-block-msxcm-kicker-block wp-block-msxcm-kicker--align-left\" data-bi-an=\"Kicker Left\">\n\t\t<p class=\"wp-block-msxcm-kicker__title small text-neutral-400 text-uppercase\">\n\t\t\tIs your organization prepared?\t\t<\/p>\n\t\t<a\n\t\t\tclass=\"wp-block-msxcm-kicker__cta btn btn-link p-0 text-decoration-none\"\n\t\t\thref=\"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/2024\/11\/06\/a-strategic-approach-to-assessing-your-ai-readiness\/\"\n\t\t\t\t\t>\n\t\t\t<span>Assess your AI readiness<\/span> <span class=\"glyph-append glyph-append-xsmall wp-block-msxcm-kicker__glyph glyph-append-chevron-right\"><\/span>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\n<p>Begin AI training with foundational knowledge to help ensure that all employees have a solid understanding of AI basics.<\/p>\n\n\n\n<p>The Marketing Learning team introduces marketers to AI through simple, <a href=\"https:\/\/aka.ms\/StrongFoundations\" target=\"_blank\" rel=\"noreferrer noopener\">foundational concepts<\/a> before progressing to more complex applications. Likewise, the MCAPS Academy provides basic AI training to new hires before guiding them through more advanced, role-specific learning paths.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"6-have-a-plan-to-update-the-content-regularly\"><span class=\"text-gradient\">6. Have a plan to update the content regularly<\/span><\/h3>\n\n\n\n<p>Maintain the relevance of AI training programs by regularly updating content.<\/p>\n\n\n\n<p>The Worldwide Learning Engineering team continuously refreshes its training materials to keep up with the latest advancements in AI technology. Meanwhile, The Garage schedules regular updates for its skill-building exercises to help ensure that they remain engaging and current.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"7-drive-awareness-and-continued-adoption\"><span class=\"text-gradient\">7. Drive awareness and continued adoption<\/span><\/h3>\n\n\n\n<p>Promote <a href=\"https:\/\/adoption.microsoft.com\/en-us\/leading-in-the-era-of-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">ongoing AI learning and adoption<\/a> through awareness campaigns and reinforcement.<\/p>\n\n\n\n<p>The Marketing AI practitioner hub provides regular touchpoints to encourage consistent AI practice among marketers. Similarly, the MCAPS Academy uses newsletters and internal communications to keep the sales force informed and engaged in AI learning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"8-set-clear-guidelines-for-responsible-use\"><span class=\"text-gradient\">8. Set clear guidelines for responsible use<\/span><\/h3>\n\n\n\n<p>Establish and communicate guidelines for the <a href=\"https:\/\/www.microsoft.com\/ai\/responsible-ai\" target=\"_blank\" rel=\"noreferrer noopener\">responsible use of AI<\/a> to maintain standards.<\/p>\n\n\n\n<p>The Marketing Learning team\u2019s curriculum emphasizes the importance of responsible AI use, providing clear guidelines and best practices. The Worldwide Learning Engineering team also integrates responsible AI principles into its training sessions, highlighting the significance of these considerations in AI development.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"9-let-employees-learn-from-each-other\"><span class=\"text-gradient\">9. Let employees learn from each other<\/span><\/h3>\n\n\n\n<p>Facilitate peer-to-peer learning opportunities to enhance AI skills through collaboration.<\/p>\n\n\n\n<p><a href=\"https:\/\/aka.ms\/garage\/externalsite\/MSLearn-paper\" target=\"_blank\" rel=\"noreferrer noopener\">The Garage<\/a> hosts show-and-tell sessions where employees share their AI projects and insights. For engineers, the Worldwide Learning Engineering team organizes knowledge-sharing workshops to promote collaborative learning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"10-leverage-existing-resources\"><span class=\"text-gradient\">10. Leverage existing resources<\/span><\/h3>\n\n\n\n<p>Take advantage of available resources to support AI skill-building initiatives.<\/p>\n\n\n\n<p>The MCAPS Academy makes the most of existing training platforms and materials, integrating them into its AI learning paths. And The Garage draws on external AI tools and resources to complement its interactive learning programs.<\/p>\n\n\n<div class=\"wp-block-msxcm-cta-block theme-dark\" data-moray data-bi-an=\"CTA Block\">\n\t<div class=\"card d-block mx-ng mx-md-0\">\n\t\t<div class=\"row no-gutters bg-gray-800 text-white\">\n\n\t\t\t\t\t\t\t<div class=\"col-md-4\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"897\" height=\"582\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Cloud-Blog-CTA.png\" class=\"card-img img-object-cover\" alt=\"A close up of a white object\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Cloud-Blog-CTA.webp 897w, https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Cloud-Blog-CTA-300x195.webp 300w, https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Cloud-Blog-CTA-570x370.webp 570w, https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/wp-content\/uploads\/2025\/01\/Cloud-Blog-CTA-768x498.webp 768w\" sizes=\"auto, (max-width: 897px) 100vw, 897px\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"d-flex col-md\">\n\t\t\t\t<div class=\"card-body align-self-center p-4 p-md-5\">\n\t\t\t\t\t\n\t\t\t\t\t<h2>AI learning hub on Microsoft Learn<\/h2>\n\n\t\t\t\t\t<div class=\"mb-3\">\n\t\t\t\t\t\t<p>Get the skills to power your AI transformation<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"link-group\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/learn.microsoft.com\/en-us\/ai\/?wt.mc_id=learnmicrosoftai_aiskillspaper_blog_wwl_microsoftcloud&#038;tabs=developer\" class=\"btn btn-link text-decoration-none p-0 text-light-blue\" target=\"_blank\">\n\t\t\t\t\t\t\t\t<span>Get started<\/span>\n\t\t\t\t\t\t\t\t<span class=\"glyph-append glyph-append-chevron-right glyph-append-xsmall\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"building-a-foundation-for-the-future-of-ai-skilling\">Building a foundation for the future of AI skilling<\/h2>\n\n\n\n<p>Our experiences as customer zero for AI training have been transformative\u2014and we\u2019re just getting started. By empowering our teams with the right skills, we\u2019re not only driving innovation within our organization but also setting a strong foundation for the future, supporting our employees and customers, <a href=\"https:\/\/info.microsoft.com\/ww-landing-business-opportunity-of-ai.html\" target=\"_blank\" rel=\"noreferrer noopener\">creating business value and growth<\/a>, and fostering innovation.<\/p>\n\n\n\n<p>As organizations around the world look to build AI skills and to scale this powerful technology throughout their business, we\u2019re glad to <a href=\"https:\/\/aka.ms\/AISkillsAtMicrosoft_mcblog\">share these insights<\/a> to support your AI transformation. Together, we can lead in the AI-powered world and unlock new levels of value for our workforce, customers, and partners\u2014today, tomorrow, and beyond.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-left is-style-prefix-outgoing\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/aka.ms\/AISkillsAtMicrosoft_mcblog\">Accelerate your employees&#8217; AI skills<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our experience has yielded some widely applicable takeaways that can be helpful to organizations that want to build AI skills.<\/p>\n","protected":false},"author":12,"featured_media":4612,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1],"tags":[404,336,334],"content-type":[6],"topic":[7,422,423],"industry":[],"job-function":[],"property":[],"coauthors":[403],"class_list":["post-4595","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-ai-skills","tag-ai-transformation","tag-responsible-ai","content-type-thought-leadership","topic-ai","topic-ai-resources","topic-trustworthy-ai","review-flag-1-1695745984-811","review-flag-2-1695745984-459","review-flag-3-1695745984-226","review-flag-4-1695745984-239","review-flag-5-1695745984-901","review-flag-6-1695745984-310","review-flag-7-1695745984-459","review-flag-8-1695745984-209","review-flag-9-1695745984-839","review-flag-integ-1695745982-876","review-flag-lever-1695745982-620","review-flag-new-1695745982-637","review-flag-partn-1695745982-841"],"yoast_head":"<!-- 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