In this 32-page playbook, we will discuss the following topics:

• Engagement Principles
• Project Team Structure
• Stakeholder Management
• Sample Project Overview
• Workstreams
• Bot Development Lifecycle
• Testing
• Capacity Modeling
• Go-Live Readiness
• Post Go-Live Support
• Reviewing Goals (Outcomes)
• Licensing
• Sample Templates

The playbook is available now at https://aka.ms/pvaplaybook.

Additional Power CAT resources:

• Power Virtual Agents – Architecture Series
• ‘Build a Bot’ YouTube Playlist

The post Announcing Power Virtual Agents Customer Playbook appeared first on Microsoft Copilot Blog.

One area that received a number of requests was the ability to see bot conversations as they happened at the time. For customers who really want to drop into what their customers are saying to them, the Transcript Viewer page that we have now added to the report makes doing this easy.

The report allows you to filter by outcome (i.e. resolved, abandoned), CSAT score and survey response; you can focus in on the chats where your customer is happy, the ones where they are less so, and look for learning in those conversations.

You can get the Custom Analytics report up and running in about 10 minutes, so please give it a try! Once you have let us know other reports you would like to see. To find out more about Custom Analytics for PVA, take a look at our original announcement, or view the Build a Bot episode all about it:

We’d love to continue hearing your feedback. Reach out to us on the PVA community forum at aka.ms/PVACommunity.

The post Transcript viewer – now available as part of PVA Custom Analytics appeared first on Microsoft Copilot Blog.

The Power Virtual Agents Architecture Series (https://aka.ms/pvaarchitectureseries) builds session by session covering in detail features, design choices and management:

1. Planning your first bot
2. Build out your PVA bot
3. Extend your PVA bot with the Power Platform
4. Extend your bot with Azure
5. Advanced topics
6. Governance

We also provide all the slide material for each session, as well as an example PVA solution, used in the series, that you can import to help you understand some of the features and techniques covered. https://aka.ms/pvaarchseries.

We hope you enjoy and find this series useful, if you have feedback or have other topic you would like us to cover, please let us know!

The post Power Virtual Agents Architecture Series – now available! appeared first on Microsoft Copilot Blog.

Customers love how easy it is for them to use the analytics in PVA to understand user behavior, iterating their bots to make great experiences. Commonly, once they are doing this, they ask some follow-up questions:

• How can I share my bots’ data with my boss (they don’t want to always use PVA…)
• Can I create custom reports based on the data you emit?
• Do I have to write custom code to get at my bots data?

To solve this we have put together the Custom Analytics solution for Power Virtual Agents! This solution brings all your bots’ reports and trace data into Power BI, where you can customize it and share it with your organization.

PVA custom analytics in Power BI

The solution uses both Power BI Desktop and Power BI DataFlows – allowing you to develop and customize as you wish, but without the need to write custom code. The report itself gives you easy access to all the trace information that PVA emits, so you can, for example, build metrics on what customers are typing into PVA, and how confident PVA was about the right topic to send them to.

Setting up the report takes only a few minutes and does not require a Power BI premium license. So please, try the custom analytics solution now, and let us know what you think!

We discuss Custom Analytics in our latest Build-a-Bot episode:

The post Custom Analytics solution for Power Virtual Agents appeared first on Microsoft Copilot Blog.