{"id":1835,"date":"2021-09-28T08:00:16","date_gmt":"2021-09-28T15:00:16","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/"},"modified":"2024-06-05T08:11:32","modified_gmt":"2024-06-05T15:11:32","slug":"pva-employee-faq-bot-template","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/","title":{"rendered":"PVA Employee FAQ bot template"},"content":{"rendered":"<p>The way we work has fundamentally changed over the last year.\u00a0 The world has moved to remote work and is now gradually recovering into hybrid work.\u00a0 Employees need to get accurate information easily and quickly so they can be at their best regardless of where they are working from.\u00a0\u00a0Since Power Virtual Agents in Teams integration launched last year, we have seen many organizations building bots to address this challenge.\u00a0 Chatbots are being used beyond HR, IT functions to cover facility hours, tech troubleshooting, employee training and other functions to keep their employees informed.<\/p>\n<p><iframe loading=\"lazy\" title=\"Power Virtual Agents Employee FAQ Chatbot\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/2UC_skMu6ug?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>While the knowledge and capability of the bot is critical to its success, the ability to pull in human assistance when it cannot help is equally critical for a good employee experience.\u00a0 By working with many customers, we have taken our learnings and designed an Employee FAQ bot template to notify human experts in Microsoft Teams when the bot cannot help.\u00a0 It allows employees to check their escalation request while waiting for expert to reach out and provide feedback on their experience.\u00a0 To close the loop, the template also includes a Power App for the expert team to audit all of the escalation requests and verbal feedback so they can continuously improve the bot and human service.<\/p>\n<p>Employee FAQ template saves your time from designing the human assistance workflow so you can focus on your organization&#8217;s needs and the corresponding bot content.\u00a0 \u00a0 Let&#8217;s take a quick tour at what the template offers out of the box!<\/p>\n<h2>Escalate to human expert in Teams<\/h2>\n<p>Out of the box, the bot has been designed to collect user&#8217;s inquiry when escalation takes place and sends it to a team channel in Microsoft Teams.\u00a0 \u00a0The escalation will be triggered when the bot cannot assist the employee or employee has explicitly requested to speak to a human.\u00a0 You can specify which team channel for the bot to send the requests to.\u00a0 Many customers set up an Expert channel in the team that is responsible for assisting the employees.\u00a0 For example,\u00a0 a facility operation FAQ bot has an Expert channel in the Facility management team.<\/p>\n<div id=\"attachment_1844\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1844\" class=\"wp-image-1844 size-large\" style=\"font-weight: bold; color: #666666; font-size: 0.8125rem; font-style: italic;\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Escalate-topic-1024x576.png\" alt=\"\" width=\"525\" height=\"295\" \/><p id=\"caption-attachment-1844\" class=\"wp-caption-text\"><em>Figure 1 &#8211; Collect escalation request in Power Virtual Agents<\/em><\/p><\/div>\n<p>Once employee&#8217;s escalation request is received, a beautifully crafted card with the request detail will be posted in the team channel.\u00a0 Experts can start a 1:1 conversation with the employee from the card right inside of Teams and\u00a0directly resolve the request after providing assistance.<\/p>\n<div id=\"attachment_1845\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1845\" class=\"wp-image-1845 size-large\" style=\"font-size: 1rem;\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Escalation-card-1024x576.png\" alt=\"\" width=\"525\" height=\"295\" \/><p id=\"caption-attachment-1845\" class=\"wp-caption-text\"><em>Figure 2 &#8211; Escalation request card in Teams channel<\/em><\/p><\/div>\n<p>Sometimes experts may need more time before they can help an employee.\u00a0 The Employee FAQ template allows employees to look up their request status from the bot while waiting for experts to reach out.<\/p>\n<div id=\"attachment_1848\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1848\" class=\"wp-image-1848 size-large\" style=\"font-size: 1rem;\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Look-up-request-status-1024x576.png\" alt=\"\" width=\"525\" height=\"295\" \/><p id=\"caption-attachment-1848\" class=\"wp-caption-text\"><em>Figure 3 &#8211; Employee looking up their escalation request status in Teams<\/em><\/p><\/div>\n<h2>Provide employee feedback<\/h2>\n<p>Besides able to provide timely human assistance to employees, gathering their feedback is critical to having a delightful bot and service experience in the long run. Employee FAQ\u00a0template will collect CSAT rating and their verbal feedback each time the bot completes a user&#8217;s request. Employees can also explicitly request to provide feedback to the bot.<\/p>\n<div id=\"attachment_1847\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1847\" class=\"wp-image-1847 size-large\" style=\"font-size: 1rem;\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Feedback-topic-1024x576.png\" alt=\"\" width=\"525\" height=\"295\" \/><p id=\"caption-attachment-1847\" class=\"wp-caption-text\"><em>Figure 4 &#8211; Collect employee feedback in Power Virtual Agents<\/em><\/p><\/div>\n<p>You can specify the team channel for the feedback to be posted in.\u00a0 Once feedback is collected, the team channel will receive a card with the employee&#8217;s feedback so experts can monitor them in real time.<\/p>\n<div id=\"attachment_1846\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1846\" class=\"wp-image-1846 size-large\" style=\"font-size: 1rem;\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Feedback-card-1024x576.png\" alt=\"\" width=\"525\" height=\"295\" \/><p id=\"caption-attachment-1846\" class=\"wp-caption-text\"><em>Figure 5 &#8211; Employee feedback card in team channel<\/em><\/p><\/div>\n<h2>Audit escalation request and employee feedback<\/h2>\n<p>As the bot becomes more popular, the escalation request and feedback volume will increase too.\u00a0 Organizations need a way to review those information in\u00a0<span style=\"font-size: 1rem;\">a scalable fashion.\u00a0\u00a0One of the best things about Employee FAQ template is all employee&#8217;s escalation request and feedback is stored in the Dataverse for Teams environment.\u00a0 The template comes with an Employee FAQ Admin Power App that can be added as a tab to the expert team.\u00a0 Experts can see what are the most commonly escalated issues and feedback to improve the bot and their human assistance process.<\/span><\/p>\n<div id=\"attachment_1843\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1843\" class=\"wp-image-1843 size-large\" style=\"font-size: 1rem;\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Employee-FAQ-admin-bot-1024x576.png\" alt=\"\" width=\"525\" height=\"295\" \/><p id=\"caption-attachment-1843\" class=\"wp-caption-text\"><em>Figure 6 &#8211; Audit escalation request and feedback in team channel tab<\/em><\/p><\/div>\n<p><span style=\"font-size: 1rem;\">Being built with PowerApps, you can customize the Employee FAQ Admin app in\u00a0 Power Apps Teams a<\/span><span style=\"font-size: 1rem;\">pp to change the table structure, look and feel of it without needing to be a software developer.<\/span><\/p>\n<div id=\"attachment_1849\" style=\"width: 535px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1849\" class=\"wp-image-1849 size-large\" style=\"font-size: 1rem;\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/PowerApps-maker-1024x576.png\" alt=\"\" width=\"525\" height=\"295\" \/><p id=\"caption-attachment-1849\" class=\"wp-caption-text\"><em>Figure 7 &#8211; Customize the Employee FAQ Admin app in PowerApps<\/em><\/p><\/div>\n<h2>This is awesome, how can I set it up?<\/h2>\n<p>Power Virtual Agents Employee FAQ bot template is available at <a href=\"https:\/\/aka.ms\/PVAEmployeeFAQ\">https:\/\/aka.ms\/PVAEmployeeFAQ<\/a>.\u00a0 By following the instructions, you will be able to have your own Employee FAQ bot in just a matter of minutes with no-coding required.<\/p>\n<p>Once you have the bot setup, consider the following to build a delightful bot experience for your employee:<\/p>\n<ol>\n<li>Update the Greeting system topic to set the right expectation on what the bot is for and what it can do<\/li>\n<li><a href=\"https:\/\/docs.microsoft.com\/power-virtual-agents\/teams\/authoring-fundamentals-teams\">Create new topics<\/a> or bring in existing content from your organization into the bot via <a href=\"https:\/\/docs.microsoft.com\/power-virtual-agents\/teams\/advanced-create-topics-from-web-teams\">topic suggestion<\/a> capability<\/li>\n<li>Enhance your bot by <a href=\"https:\/\/docs.microsoft.com\/power-virtual-agents\/teams\/advanced-flow-teams\">adding actions<\/a> so not only can it answer questions but help employee to take actions conversationally.<\/li>\n<li>Depending on your target audience, you may want to<a href=\"https:\/\/powervirtualagents.microsoft.com\/blog\/partner-with-admin-to-roll-out-bot-in-microsoft-teams\/\"> partner with your admin to roll out and pre-install the bot<\/a> for your organization so the bot can be at employee&#8217;s fingertips!<\/li>\n<\/ol>\n<p>We are excited to <a href=\"https:\/\/powerusers.microsoft.com\/t5\/Power-Virtual-Agents-Community\/ct-p\/PVACommunity\">hear your experience<\/a> with the Employee FAQ bot template and how it helps your employee to be more efficient.\u00a0 Happy bot building!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Create a FAQ bot for your organization in just minutes with PVA Employee FAQ bot template<\/p>\n","protected":false},"author":51,"featured_media":1859,"template":"","copilot-category":[630],"copilot-tag":[],"coauthors":[694],"class_list":["post-1835","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","copilot-category-copilotstudio"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PVA Employee FAQ bot template | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PVA Employee FAQ bot template | Microsoft Copilot Blog\" \/>\n<meta property=\"og:description\" content=\"Create a FAQ bot for your organization in just minutes with PVA Employee FAQ bot template\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Copilot Blog\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-05T15:11:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1250\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Michael Chow\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/author\/michael-chow\/\",\"@type\":\"Person\",\"@name\":\"Michael Chow\"}],\"headline\":\"PVA Employee FAQ bot template\",\"datePublished\":\"2021-09-28T15:00:16+00:00\",\"dateModified\":\"2024-06-05T15:11:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/\"},\"wordCount\":976,\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/\",\"name\":\"PVA Employee FAQ bot template | Microsoft Copilot Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp\",\"datePublished\":\"2021-09-28T15:00:16+00:00\",\"dateModified\":\"2024-06-05T15:11:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp\",\"width\":1250,\"height\":650},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Copilot Studio\",\"item\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"PVA Employee FAQ bot template\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#website\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/\",\"name\":\"Microsoft Copilot Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#organization\",\"name\":\"Microsoft Copilot Blog\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2024\/05\/cropped-microsoft_logo_element.webp\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2024\/05\/cropped-microsoft_logo_element.webp\",\"width\":512,\"height\":512,\"caption\":\"Microsoft Copilot Blog\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/person\/c84b0fc9fb425c57609e80d770af4807\",\"name\":\"Michael Chow\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/person\/image\/bce8972468194078ed8960447ae625d4\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/34c1264807fcdb0e615a7339fff03932?s=96&d=microsoft&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/34c1264807fcdb0e615a7339fff03932?s=96&d=microsoft&r=g\",\"caption\":\"Michael Chow\"},\"url\":\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/author\/micchow\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"PVA Employee FAQ bot template | Microsoft Copilot Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/","og_locale":"en_US","og_type":"article","og_title":"PVA Employee FAQ bot template | Microsoft Copilot Blog","og_description":"Create a FAQ bot for your organization in just minutes with PVA Employee FAQ bot template","og_url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/","og_site_name":"Microsoft Copilot Blog","article_modified_time":"2024-06-05T15:11:32+00:00","og_image":[{"width":1250,"height":650,"url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes","Written by":"Michael Chow"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#article","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/"},"author":[{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/author\/michael-chow\/","@type":"Person","@name":"Michael Chow"}],"headline":"PVA Employee FAQ bot template","datePublished":"2021-09-28T15:00:16+00:00","dateModified":"2024-06-05T15:11:32+00:00","mainEntityOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/"},"wordCount":976,"publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#organization"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/","url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/","name":"PVA Employee FAQ bot template | Microsoft Copilot Blog","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp","datePublished":"2021-09-28T15:00:16+00:00","dateModified":"2024-06-05T15:11:32+00:00","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#primaryimage","url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp","contentUrl":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2021\/09\/Thumbnail.webp","width":1250,"height":650},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/pva-employee-faq-bot-template\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/"},{"@type":"ListItem","position":2,"name":"Copilot Studio","item":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/"},{"@type":"ListItem","position":3,"name":"PVA Employee FAQ bot template"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#website","url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/","name":"Microsoft Copilot Blog","description":"","publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#organization","name":"Microsoft Copilot Blog","url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2024\/05\/cropped-microsoft_logo_element.webp","contentUrl":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2024\/05\/cropped-microsoft_logo_element.webp","width":512,"height":512,"caption":"Microsoft Copilot Blog"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/person\/c84b0fc9fb425c57609e80d770af4807","name":"Michael Chow","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/#\/schema\/person\/image\/bce8972468194078ed8960447ae625d4","url":"https:\/\/secure.gravatar.com\/avatar\/34c1264807fcdb0e615a7339fff03932?s=96&d=microsoft&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/34c1264807fcdb0e615a7339fff03932?s=96&d=microsoft&r=g","caption":"Michael Chow"},"url":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/author\/micchow\/"}]}},"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/copilot\/1835"}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/copilot"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/types\/copilot"}],"author":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/users\/51"}],"version-history":[{"count":3,"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/copilot\/1835\/revisions"}],"predecessor-version":[{"id":3221,"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/copilot\/1835\/revisions\/3221"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/media\/1859"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/media?parent=1835"}],"wp:term":[{"taxonomy":"copilot-category","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/copilot-category?post=1835"},{"taxonomy":"copilot-tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/copilot-tag?post=1835"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-json\/wp\/v2\/coauthors?post=1835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}