{"id":2055,"date":"2022-01-27T11:00:00","date_gmt":"2022-01-27T19:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/announcing-power-virtual-agents-customer-playbook\/"},"modified":"2025-06-30T04:58:22","modified_gmt":"2025-06-30T11:58:22","slug":"announcing-power-virtual-agents-customer-playbook","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/announcing-power-virtual-agents-customer-playbook\/","title":{"rendered":"Announcing Power Virtual Agents Customer Playbook"},"content":{"rendered":"\n<p><span class=\"TextRun SCXW230396457 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW230396457 BCX8\">The Power Virtual Agents CAT (Customer Advisory Team) has recently released a <\/span><\/span><a class=\"Hyperlink SCXW230396457 BCX8\" href=\"https:\/\/aka.ms\/pvaplaybook\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"NormalTextRun SCXW230396457 BCX8\"><span class=\"NormalTextRun SCXW230396457 BCX8\">customer engagement playbook<\/span><\/span><\/a><span class=\"TextRun SCXW230396457 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW230396457 BCX8\"> that can be used by both partners and customers to adopt conversational AI in a successful manner. The Power CAT team typically works with some of the largest chatbot customers on the planet and this playbook is the result of lessons learned from many of those customer implementations. From this playbook, you can expect architectural guidance and project templates\/artifacts that set your organization up for success.<\/span><\/span><\/p>\n\n\n\n<p><br><img loading=\"lazy\" decoding=\"async\" width=\"245\" height=\"318\" class=\"alignnone wp-image-2056\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2022\/01\/Playbook.png\" alt=\"\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2022\/01\/Playbook.webp 418w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2022\/01\/Playbook-231x300.webp 231w\" sizes=\"auto, (max-width: 245px) 100vw, 245px\" \/><\/p>\n\n\n\n<p>In this 32-page playbook, we will discuss the following topics:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Engagement Principles<\/li>\n\n\n\n<li>Project Team Structure<\/li>\n\n\n\n<li>Stakeholder Management<\/li>\n\n\n\n<li>Sample Project Overview<\/li>\n\n\n\n<li>Workstreams<\/li>\n\n\n\n<li>Bot Development Lifecycle<\/li>\n\n\n\n<li>Testing<\/li>\n\n\n\n<li>Capacity Modeling<\/li>\n\n\n\n<li>Go-Live Readiness<\/li>\n\n\n\n<li>Post Go-Live Support<\/li>\n\n\n\n<li>Reviewing Goals (Outcomes)<\/li>\n\n\n\n<li>Licensing<\/li>\n\n\n\n<li>Sample Templates<\/li>\n<\/ul>\n\n\n\n<p>The playbook is available now at <a href=\"https:\/\/aka.ms\/pvaplaybook\">https:\/\/aka.ms\/pvaplaybook<\/a>.<\/p>\n\n\n\n<p>Additional Power CAT resources:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/aka.ms\/pvaarchseries\">Power Virtual Agents \u2013 Architecture Series<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/youtube.com\/playlist?list=PLi9EhCY4z99U5etheiqNfJprSQo3c5GVQ\">\u2018Build a Bot\u2019 YouTube Playlist<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Playbook helps customers and partners embarking on a complex PVA chatbot implementation to learn from from our experience and set their project up for success.<\/p>\n","protected":false},"author":61,"featured_media":2056,"template":"","cs-content-type":[933],"cs-topic":[940],"coauthors":[693],"class_list":["post-2055","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","cs-content-type-tips-and-guides","cs-topic-agentic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Announcing Power Virtual Agents Customer Playbook | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/announcing-power-virtual-agents-customer-playbook\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Announcing Power Virtual Agents Customer 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