{"id":2055,"date":"2022-01-27T11:00:00","date_gmt":"2022-01-27T19:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/announcing-power-virtual-agents-customer-playbook\/"},"modified":"2024-06-05T04:57:21","modified_gmt":"2024-06-05T11:57:21","slug":"announcing-power-virtual-agents-customer-playbook","status":"publish","type":"copilot","link":"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/copilot-studio\/announcing-power-virtual-agents-customer-playbook\/","title":{"rendered":"Announcing Power Virtual Agents Customer Playbook"},"content":{"rendered":"<p><span class=\"TextRun SCXW230396457 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW230396457 BCX8\">The Power Virtual Agents CAT (Customer Advisory Team) has recently released a <\/span><\/span><a class=\"Hyperlink SCXW230396457 BCX8\" href=\"https:\/\/aka.ms\/pvaplaybook\" rel=\"noreferrer noopener\" target=\"_blank\"><span class=\"TextRun Underlined SCXW230396457 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW230396457 BCX8\">customer<\/span><span class=\"NormalTextRun SCXW230396457 BCX8\"> engagement<\/span><span class=\"NormalTextRun SCXW230396457 BCX8\"> playbook<\/span><\/span><\/a><span class=\"TextRun SCXW230396457 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW230396457 BCX8\"> that can be used by both partners and customers to <\/span><span class=\"NormalTextRun SCXW230396457 BCX8\">adopt<\/span><span class=\"NormalTextRun SCXW230396457 BCX8\"> conversational AI <\/span><span class=\"NormalTextRun SCXW230396457 BCX8\">in a successful manner. <\/span><span class=\"NormalTextRun SCXW230396457 BCX8\">The Power CAT team typically works with some of the largest chatbot customers on the planet and t<\/span><span class=\"NormalTextRun SCXW230396457 BCX8\">his playbook is the result of lessons learned <\/span><span class=\"NormalTextRun SCXW230396457 BCX8\">from many <\/span><span class=\"NormalTextRun SCXW230396457 BCX8\">of those <\/span><span class=\"NormalTextRun SCXW230396457 BCX8\">customer implementations.<\/span><span class=\"NormalTextRun SCXW230396457 BCX8\"> From this playbook, you can expect architectural guidance<\/span><span class=\"NormalTextRun SCXW230396457 BCX8\"> and project templates\/artifacts<\/span><span class=\"NormalTextRun SCXW230396457 BCX8\"> that set your organization up for success.<\/span><\/span><br \/>\n<a href=\"https:\/\/aka.ms\/pvaplaybook\/\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" class=\"alignnone wp-image-2056\" height=\"318\" src=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2022\/01\/Playbook.png\" width=\"245\" srcset=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2022\/01\/Playbook.webp 418w, https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/blog\/wp-content\/uploads\/2022\/01\/Playbook-231x300.webp 231w\" sizes=\"(max-width: 245px) 100vw, 245px\" \/><\/a><\/p>\n<p>In this 32-page playbook, we will discuss the following topics:<\/p>\n<ul>\n<li>Engagement Principles<\/li>\n<li>Project Team Structure<\/li>\n<li>Stakeholder Management<\/li>\n<li>Sample Project Overview<\/li>\n<li>Workstreams<\/li>\n<li>Bot Development Lifecycle<\/li>\n<li>Testing<\/li>\n<li>Capacity Modeling<\/li>\n<li>Go-Live Readiness<\/li>\n<li>Post Go-Live Support<\/li>\n<li>Reviewing Goals (Outcomes)<\/li>\n<li>Licensing<\/li>\n<li>Sample Templates<\/li>\n<\/ul>\n<p>The playbook is available now at <a href=\"https:\/\/aka.ms\/pvaplaybook\">https:\/\/aka.ms\/pvaplaybook<\/a>.<\/p>\n<p>Additional Power CAT resources:<\/p>\n<ul>\n<li><a href=\"https:\/\/aka.ms\/pvaarchseries\">Power Virtual Agents \u2013 Architecture Series<\/a><\/li>\n<li><a href=\"https:\/\/youtube.com\/playlist?list=PLi9EhCY4z99U5etheiqNfJprSQo3c5GVQ\">\u2018Build a Bot\u2019 YouTube Playlist<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Playbook helps customers and partners embarking on a complex PVA chatbot implementation to learn from from our experience and set their project up for success.<\/p>\n","protected":false},"author":61,"featured_media":2056,"template":"","copilot-category":[628,630],"copilot-tag":[],"coauthors":[693],"class_list":["post-2055","copilot","type-copilot","status-publish","has-post-thumbnail","hentry","copilot-category-best-practices","copilot-category-copilotstudio"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Announcing Power Virtual Agents Customer Playbook | Microsoft Copilot Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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