What came through clearly in that conversation is that most organizations aren’t struggling to adopt agents because the technology is unsafe. They’re struggling because their governance models were built for a world that no longer exists. 

While traditional security models still depend on a clear distinction between “inside” and “outside,” and that boundary absolutely still matters. What’s changed is the pace. Agents now move fluidly across apps, data sources, and workflows often spanning environments that were designed with autonomous or semi-autonomous systems in mind.

When building an agent or app can take minutes, imposing governance models built around week-long and manual review processes quickly break down. The challenge isn’t whether to govern—it’s how. Governance has to account for blurred boundaries and apply the right oversight so teams can move fast, without losing control. 

When governance strategies boil down to “lock everything down” or “we’ll figure it out later,” the outcome is predictable: either uncontrolled adoption or shadow IT with no visibility. Neither is a win. 

The governance questions every AI agent should answer

The most effective organizations aren’t trying to stop agents. They’re figuring out how to classify risk clearly and apply the right controls at the right time. 

If governance is just a list of things people can’t do, that’s not governance—it’s a backlog of workarounds waiting to happen. Disruptors and innovators always find a way – whether it’s inside the system or outside your line of sight. When there’s no supported path to do the right thing, shadow IT isn’t a failure of discipline, it’s the natural result. Constraints without alternatives don’t stop innovation, they just push it underground, encouraging shadow IT. 

Real governance sets boundaries that let teams move fast and stay safe: 

• What data sources an agent can access 

• How broadly can it be deployed or shared 

• What actions is it allowed to take 

• What identity does it run under 

• What level of oversight applies as risk increases 

A low-risk personal productivity agent is not the same as an agent connected to a core business system. Treating them as if they are leads to predictable points of failure. You either over restrict everything and stall innovation, or you under-protect what actually matters, leaving critical systems exposed. Governance only works when it reflects the real differences in risk. 

Risk isn’t binary—and AI governance needs a risk-based model

A practical way to make this operational is a simple risk-based model. Not theoretical. Operational. 

Think in terms of graduated risk zones: 

• Low risk: constrained, self-serve scenarios where people can build and use agents with tight guardrails—limited data access, limited sharing.  In this scenario, makers don’t need to open a ticket for every idea, and IT doesn’t have to micromanage. Teams can move quickly, building with confidence, without friction, and IT can stay out of the critical path,  

• Medium risk: broader sharing, more sensitive data, more meaningful actions. These scenarios trigger review and oversight—but without resetting momentum or forcing heavyweight governance on every idea. 

• High risk: business critical workflows tied to core systems. These need deliberate control from day one. Not “nobody can build,” but “the right people build inside the right boundaries, with the right oversight.” 

The point isn’t the labels. The point is clarity. Risk is contextual. Governance should be too. 

Where governance actually gets enforced: the platform

Governance only works when it’s enforced inherently by the platform, not layered on through policy decks, emails, or spreadsheets. 

That’s why a concept of managed platform matters: Make security, governance and operations part of the platform experience—inventory, usage insight, controlled sharing, connector governance, and lifecycle management—rather than an external process held together by best intentions. 

Managed environments—our practical adoption of the managed platform concept—are a Power Platform capability, not something limited to a single product or workload. Managed environments enable teams to manage apps, automations, pages, and even agents built in Microsoft Copilot Studio 

One of the cleanest controls is also one of the simplest: sharing limits paired with a clear on‑ramp. 

If someone builds something for themselves or for their immediate teammates, that’s one risk profile. If they want to share their solution more broadly, that’s a different one. The platform needs to distinguish between those cases. When it does, you can let people experiment freely—and require deliberate promotion, review, and accountability when something is ready to scale. 

Agents don’t create permission problems—they expose them 

This bears repeating, because it matters: agents generally operate as the calling user. They don’t magically gain new permissions. Which means agents don’t create access problems; they expose the ones you already have, faster. 

If users have overly broad permissions today, agents will too. That’s not an agent problem—it’s an identity and access discipline problem. Effective agent governance only works when it’s built on solid foundations. 

Trust by design, with verification built-in 

Strong proactive controls matter, but they’re not enough on their own. You still need reactive controls: monitoring, diagnostics, and audit trails, especially when agents take actions with compliance implications. 

Trust but verify still applies. Looking at the familiar expense-approval analogy: humans unintentionally approve things incorrectly all the time. We manage that risk with audits, compensating controls, and limits on blast radius. Agent risk should be treated the same way: know what happened, understand why it happened, and contain the impact when it doesn’t go as planned. 

The takeaway 

The future isn’t “agents everywhere with no control,” and it’s not “no agents because risk.” Both fail. 

The practical path is adaptive governance: classify risk clearly, enforce it through the platform, and create promotion paths so good ideas can scale without turning into tomorrow’s incident response. 

That’s how organizations stop playing defense. If you want to learn how you can start saying “yes” safely, please watch the full interview with Fernando. 

The post ​Building trustworthy AI: A practical framework for adaptive governance appeared first on Microsoft Power Platform Blog.

In a recent conversation I had with Dion Hinchcliffe at Futurum, we spent time unpacking a shift I’m seeing consistently across enterprises experimenting with AI. It’s not just about copilots or chat interfaces. It’s about something deeper: a change in how work is designed, governed, and operated when systems can reason and act with intent.

For decades, applications have been the primary interface between people and systems. Work meant navigating menus, filling out forms, and clicking through screens carefully designed to constrain what users could do. Productivity improvements came incrementally—better layouts, faster load times, and more automation behind the scenes—but the underlying engagement model stayed the same. People adapted to software.

That model no longer holds.

As organizations race to adopt AI, a new challenge is becoming clear: translating human intent into systems that can act autonomously—without sacrificing control, security, or trust. Intent-first development addresses that gap by reshaping how agentic applications are designed, governed, and delivered at scale.

Agents as the new interaction layer

Instead of teaching people how to use systems, we can let people express intent—and allow systems to determine how that intent is carried out. This is not about replacing all apps overnight. It’s about changing their role. Apps no longer need to expose every possible action through UI. Instead, they:

• Provide trusted capabilities the agent can invoke
• Enforce business rules and permissions
• Act as systems of record, not systems of navigation

As AI systems become capable of reasoning, acting, and adapting, organizations are beginning to rethink the relationship between humans and software. In an agentic model, the agent becomes the primary interaction surface. A user may no longer need to know which system to open or which workflow to follow. They can simply state what they want to achieve: open a purchase order (PO), resolve this case, prepare a customer briefing.

Behind the scenes, agents orchestrate the necessary steps across systems, policies, and data sources. Procurement rules are applied. Approvals are routed. Records are updated. The user expresses intent once; the system coordinates the work.

Agentic solutions aren’t eliminating applications, but they are changing how people engage with them. Apps are the trusted capabilities agents rely on—serving as systems of record, sources of authority, and enforcement points for business rules and permissions. Applications shift from user destinations to services agents invoke. Agents work because structure already exists.

Rethinking enterprise complexity: Orchestration over navigation

This shift becomes clearer when you look at everyday enterprise processes.

Take something as common as opening a purchase order. Today, that often means navigating multiple tools, involving several teams, and manually coordinating approvals. The complexity isn’t the work itself—it’s knowing how to move through the systems.

With an agent‑first approach, that complexity is inverted. A user can simply say they need to open a PO for a project. The agent determines which background agents are required—vendor management, policy validation, approvals—and orchestrates the process across systems without forcing the user to navigate them.

We see the same pattern emerging in CRM. Rather than sales teams manually updating records, agents can monitor emails, calls, calendars, and systems in the background—keeping data current and surfacing relevant context proactively. The agent becomes the interface to customer intelligence, while the CRM remains the authoritative store behind it.

The value here isn’t conversational UI for its own sake. It’s reducing cognitive load while preserving control.

Agents as the business logic and decision layer 

This shift also changes where business logic lives.

Traditional enterprise systems embed logic deep inside individual applications—rules, workflows, and decision trees hardcoded into each tool. That makes change expensive and reuse difficult. When requirements evolve, logic must be rewritten repeatedly across systems.

Agentic systems invert that model. Logic moves into a shared reasoning layer that sits above systems of record. Agents evaluate intent, context, and constraints, then determine which actions are required right now. Policies, best practices, and exceptions can be defined once and applied consistently across processes instead of being repeatedly embedded in individual applications.

This is where the economics of software start to change. Improvements to reasoning or decision quality can compound across organizational functions—HR, finance, operations, and customer engagement—without rebuilding each system individually. Business value shifts from static workflows to shared enterprise intelligence.

Headless agents as a new layer of digital labor 

Not all agents interact directly with people.

Many of the most impactful agents operate quietly in the background—monitoring systems, reacting to triggers, coordinating tasks autonomously. These “headless” agents update records, flag issues, generate reports, and escalate decisions only when human judgment is required.

Together, conversational and headless agents form a new layer of digital labor. Routine work is handled automatically. Humans stay focused on oversight, judgment, and exceptions. The agent doesn’t replace enterprise logic—it coordinates it.

Operating agentic systems at scale requires a control plane

One point Dion and I kept coming back to is this: the real challenge with agentic systems isn’t building the first one. It’s operating hundreds—or thousands—of them responsibly.

As agents scale across teams and geographies, the questions shift quickly. How do you maintain visibility into what agents are doing and why? How do you enforce security, policy, and compliance consistently as agents act across systems? How do you measure impact, cost, and effectiveness as usage grows?

Without a managed platform, intent first development becomes ungovernable at scale. Logic fragments. Visibility breaks down. Early experimentation turns into operational risk. Governance must mature alongside autonomy.

This is where enterprise readiness becomes decisive.

Governance, lifecycle management, observability, and control aren’t optional add‑ons. They’re the foundation that allows agents to operate safely and reliably. Successful enterprise adoptions hide complexity behind an interface that works the way people already think.  Agents don’t eliminate the need for structure—they depend on stronger, more explicit structure than traditional automation ever required.

From pilots to an enterprise operating model

Most organizations begin with pilots—and that’s the right place to start. But pilots stall when governance, ownership, and measurement are treated as afterthoughts.

The pilots that scale share common patterns: centralized policy management, clear accountability between IT and business teams, built-in monitoring, and an explicit path from experimentation to production. Governance isn’t what slows progress; it’s what gives leaders confidence to move faster.

Over time, this becomes more than a collection of use cases. It becomes an operating model. Work shifts from task execution to outcome driven orchestration. Processes move from periodic redesign to continuous optimization. Systems adapt as business intent evolves.

Building adaptive enterprise systems for an agent-first world

This shift isn’t about predicting the future. It’s about building systems that can adapt as it arrives.

Agentic transformation isn’t just a technical change. It’s an operational one—reshaping how work is designed, governed, and continuously improved across the enterprise. Organizations that invest early in the right foundations—clear intent, strong constraints, and disciplined scale—will be positioned to turn intelligent applications into a durable advantage, not a fleeting experiment.

The most successful organizations won’t ask how to bolt agents onto existing apps. They’ll ask how to redesign systems so agents can sit confidently at the front door—turning intent into action with trust, speed, and scale.

In an agent first world, applications remain systems of authority and agents simply coordinate how and when those capabilities are invoked. Apps evolve:

• From destinations → to services
• From user driven workflows → to agent orchestrated actions
• From “where work happens” → to “how work is made possible”

If you want to hear this thinking unpacked in more detail, I explore these ideas directly with Dion Hinchcliffe at Futurum—from agents as the new interaction layer, to why governance becomes more critical, not less, as autonomy increases. Our conversation gets into real enterprise examples, the challenges of moving beyond pilots, and what it actually takes to operate agentic systems at scale.

I encourage you to watch the full interview to hear how these concepts show up in practice and to learn how intent first development is shaping the future of enterprise AI.

The post From apps to agents: Rearchitecting enterprise work around intent appeared first on Microsoft Power Platform Blog.

Here are the key announcements:

• Introducing the new Power Apps—a completely new developer experience at vibe.powerapps.com that combines the speed and simplicity of vibe coding together with the enterprise scalability of Microsoft Power Platform. Makers of all skill levels, from business users to pro developers, can now collaborate with a team of agents that work together to define requirements, create a data model, and now code a full-stack application in minutes.

• Apps, agents, and Microsoft 365 Copilot now work seamlessly together, creating a unified AI-assisted experience across business and productivity applications. With Microsoft 365 Copilot in Power Apps, users can bring the full power of Copilot (including its agents like Researcher and Analyst) right in context in their apps, working over business data and the Microsoft Graph. With the new Power Apps Model Context Protocol (MCP) Server, agents can now use app skills like intelligent form filling—making it possible to automate work and interact with business processes well beyond the application. And, an upgraded agent feed keeps users in command of the work those agents are up to.

• Power Platform’s premium capabilities for managing governance, security, operations, and availability continue to expand. The managed platform now features new inventory and usage reporting, helping administrators get instant visibility across apps, automations, and agents. And these benefits are no longer restricted to apps built on the platform—developers can now deploy to Power Platform from any development environment, enriching their apps with Microsoft Entra authentication and authorization, plus governed access to more than 1,400 connectors. These apps natively integrate with inventory, data loss prevention policies, sharing limits, deployment pipelines, and health metrics. With the ability to host and govern code apps on Power Platform, developers can quickly build and deploy line-of-business (LOB) apps while administrators manage everything seamlessly.

With these innovations, and many new related updates in Microsoft Copilot Studio and Microsoft 365 Copilot, Microsoft is paving the way for makers and organizations to rethink how business applications are built, deployed, and managed.

For makers, this means turning ideas into apps faster than ever before using natural language, collaborative agents, and built-in intelligence to accelerate development. For organizations, it delivers a unified, secure platform where AI-generated, low-code built, or coded apps can all be governed and scaled with confidence.

By fusing AI-powered creation, agentic collaboration, and enterprise-grade management, Microsoft is paving the path for the next generation of app makers, empowering them to build the apps of the future, today.

The app development platform for Frontier Firms

Power Apps is the leading low-code platform, recognized by analysts and trusted by customers worldwide. With every release, we’re helping organizations move from idea to impact faster and more confidently.

We’ve previously introduced plans to guide makers from concept to production, along with built-in AI assistance that helps with tasks like filling forms, visualizing data, and generating summaries and insights. These enhancements make it easier for makers to build apps that grow more valuable over time—continuously improving as solutions evolve and adapt.

Now, we are introducing a reimagined agentic experience for building full-stack apps on an enterprise-grade platform. Power Apps doesn’t just know what you want to build, it understands why. Makers describe what they need in natural language, and a team of agents gets to work—using specialized skills to outline detailed user stories and requirements, propose an optimized data model, and write the full-stack code for a modern, business-ready app. Apps can include APIs, forms, and user interface components. They are refined through ongoing conversation with the agents as well as point-and-click interactions in real time.

Backed by Microsoft Dataverse and enterprise-grade governance and security, Power Apps lets you go beyond prototypes. Build full-scale solutions that are secure, scalable, and ready to deploy, all from a single, unified platform.

Seamless collaboration between people and AI

Human-agent collaboration is at the heart of the Frontier Firm vision, combining human creativity with AI capabilities to boost business efficiency and productivity. This collaboration works seamlessly across productivity apps, business software, and AI-powered experiences. At Microsoft Ignite 2025, we’re taking it a step further.

App capabilities are now available to agents. Powered by the Power Apps MCP Server, agents can now use app capabilities such as form completion, data exploration, visualization, or even requesting human input when needed. Wherever users work, they can invoke agents to perform these actions, just as they would within the app itself.

For example, while reading an email in Outlook, users can ask Copilot to update a record in Power Apps based on the thread without having to navigate to the app or manually enter data.

For organizations, agents equipped with app capabilities can also operate autonomously to boost productivity. Instead of users manually entering data one form at a time, an autonomous agent can identify the right information and complete forms when needed. For example, when an Outlook message containing customer updates arrives, it can trigger an agent to process those updates using the form-fill capability. And when a task can’t be completed automatically, the agent can request human input, flagging the necessary action in the evolved agent feed.

Microsoft 365 Copilot now fully extends into your apps. Context flows from productivity tools into business applications, allowing for questions, summaries, and actions while drawing on both app data and Microsoft Graph. First-party agents like Researcher and Analyst, along with custom agents, are available in a single interface. For example, you can analyze app data and Microsoft 365 content, then draft a PowerPoint presentation from the results—without switching tools. Starting December 10, 2025 customers will have the opportunity to preview the unified Copilot chat experience in the model-driven apps in early release environments.

Agent feed provides a shared space for humans and agents to collaborate. It supports smooth handoffs, prioritizes actions by urgency, and supports richer experiences for users giving organizations visibility, control, and lower operational effort.

Together, these advancements make it easy for Power Apps customers to shift more of the repetitive work of business apps to agents while reimagining new app experiences that are intelligent and highly productive.

Governance and scale for the modern app ecosystem

With the rapid growth of vibecoded apps, agents, and automations, organizations need simple, transparent, and reliable governance—Power Platform provides that managed platform for all apps. Developers can build apps using Microsoft tools like App Builder and Power Apps or their preferred third-party solutions, then deploy them all on a single managed platform. Admins can rely on Power Platform admin center (PPAC) for comprehensive security, availability, and operational oversight across all apps, automations, and agents at a massive scale. The managed platform is continually improving to make governance more efficient and effective. 

The new inventory view in PPAC gives tenant administrators a comprehensive view of their apps and agents across their organization. This makes it easy to quickly understand what’s happening in their environment, identify top innovators by tracking who creates the most agents and apps, detect nonapproved resource regions to ensure compliance, rank environments by resources to prioritize governance and security efforts, find and reassign resources owned by departing users to maintain continuity, or even locate agents referenced in support tickets to speed up responses.

New usage insights spotlight high-impact resources and makers, helping organizations identify what’s driving value and where to focus investment. With insights directly in PPAC where admins already manage and govern their ecosystem, they will be able to drill down into the usage of apps, automations, and agents to identify the top usage-driving apps. This makes it easier to engage with makers, review the ownership rules, ensure business continuity, and report the impact to leadership.

The improved advisor now acts as an agentic Center of Excellence (CoE), proactively guiding admins with recommendations to strengthen security and governance.

Code apps hosted in Power Apps give developers the flexibility of custom code combined with the reliability of the platform. Customers can rapidly build enterprise-grade solutions with built-in security and seamless integration across more than 1,400 data connectors, without managing cloud infrastructure. Full control over performance, governance, and lifecycle management ensures mission-critical applications can scale, evolve, and stay secure.

Learn more

Join us at Microsoft Ignite 2025 to see how the next generation of Power Platform and Microsoft Copilot is transforming app development. Explore these must-attend sessions and get hands-on with the future:

• BRK322: The future of Power Platform: AI-powered and enterprise-grade 
  Speaker: Ryan Cunningham 
• BRK323: Power Apps: Reimagine the human-agent collaboration
  Speakers: Evan Lew and Miti Joshi
• BRK324: Power Platform: Innovation across apps, automation, and portals
  Speakers: Tiffany Treacy and Marc Schweigert
• BRK275: Create apps with Microsoft 365 Copilot and App Builder
  Speakers: Clay Wesener and Emma Cooper
• BRK307: Overview of managed solutions and secure ops in Power Platform
  Speakers: Ryan Jones
• BRK321: From flows to agents: Modernizing with Copilot Studio + Power Automate
  Speakers: Jonathan Kendall and Mustapha Lazrek
• THR771: Create dynamic app experiences for personal and team productivity 
  Speakers: Anthony Uitz and Emma Cooper
• THR770: An agentic app—where human-agent collaboration happens
  Speakers: Matt Hidinger and Hemant Gaur 

The post Inside the new Power Apps: The future of app development appeared first on Microsoft Power Platform Blog.

7,400 makers, developers, and partners came together to explore the future of innovation, share inspiring stories, and strengthen the bonds that make this community so special.

Behind every innovation is a maker, someone who turns an idea into something real. At PPCC 2025, makers took center stage redefining what it means to build software and shaping the future of work every day.

Building smarter with Power Platform and Copilot Studio

Building software has never been just about writing code; it’s about unlocking ideas at scale. Today, makers start with intent, designing solutions that blend human creativity and AI to make processes simpler and smarter. This shift is powering a new class of organizations, Frontier Firms, that place AI at the core of their operations and reimagine how people and technology work together to move faster, innovate more, and stay resilient.

Power Platform and Microsoft Copilot Studio give makers the canvas to create with speed, the guardrails to build with trust, and the power of AI as their coauthor. With apps, agents, and Microsoft Copilot running on one managed platform, makers now have everything they need to make AI the foundation of everyday business.

Across the conference, our keynotes and sessions showcased how Microsoft is empowering makers to accelerate innovation. Here are the highlights driving that momentum:

Charles Lamanna’s keynote emphasized how AI and agents are transforming the maker experience, freeing them to focus on creativity, curiosity, and building what matters.

On stage, we saw demos that illustrated this vision: 

• State Farm turned a natural language onboarding prompt into a governed, Dataverse-backed Training Manager app using plans and agent-assisted build in Microsoft Power Apps.
• A leading insurance and advisory firm used Copilot Studio to orchestrate agents for compliance checks, portfolio reviews, and advisor-ready guidance, compressing hours of work into an auditable workflow. 
• A global telecommunications provider showcased generative pages and built-in agents in Power Apps powering a real-time outage command center by pulling data from Outlook and Teams into Dataverse for faster incident response. 
• A major professional services firm highlighted how Risk and Compliance teams can use the brand-new App Builder and Workflows Agent in Microsoft 365 Copilot to automate regulatory alerts, while Copilot Studio built a compliance agent that aggregates knowledge from Teams and SharePoint, connects experts, and generates actionable summaries—all without heavy IT lift. 

Ryan Roslansky’s keynote covered how the Microsoft 365 Copilot platform enables productivity in the flow of work. He highlighted key integrations and agents available across Microsoft Office including Word, Excel, PowerPoint, and Teams. He also showed an example of how preparing for a customer meeting can be made more effective using bespoke agents in the Microsoft 365 Copilot platform.

Kim Manis’ keynote demonstrated how Microsoft Fabric unifies and curates data, bringing together information from more than 100 apps—including Teams, Excel, and Copilot Studio—into OneLake. From OneLake, this data powers AI experiences such as Chat with your data in Microsoft Power BI and Fabric Data Agents in Copilot Studio.

Dan Lewis showed how Copilot Studio is driving agentic transformation. He unveiled features that empower makers and information workers to build, deploy, and manage intelligent agents directly in the flow of work. These include seamless creation, advanced analytics, automated test case evaluation (evals), flexible model choice, and granular knowledge controls to ensure answer quality. As an example, we saw how an organization is using Copilot Studio to scale AI-powered solutions across HR, finance, and operations with an agent that rewrites content for social channels to match brand voice, provides clear guidance on changes, and delivers consistent messaging at scale. 

In my closing keynote, we celebrated the achievements of this entire community and focused on how our role as makers is more important now than ever before. We saw the BWT Alpine Formula One Team constantly evolving a technology platform to enable a human driver to succeed, and how Power Platform champions like Azsure Dorton at State Farm are helping entire companies build skills and rapidly adapt. The technology acceleration of AI in Power Platform and Copilot Studio is redefining what’s possible—the maker era is here, and this community is leading the way. 

Introduction of App Builder and Workflows: Empowering makers everywhere

We introduced new Frontier agents for Microsoft 365 Copilot customers: App Builder and Workflows. This new capability brings AI-powered app creation to millions of information workers who work with Copilot every day.

With App Builder, you can turn ideas into working apps in minutes—just describe what you need in natural language, and Copilot helps you build it. You can preview and refine your app, over multiple edits and comments, without leaving Copilot. No complex setup and no coding required. It’s secure, integrated with Microsoft 365, and designed to make building apps as simple as sharing a document.

Workflows agent helps users automate repetitive tasks across Microsoft 365 apps like Outlook, Teams, SharePoint, and Planner using simple prompts. Built directly into the Copilot agent, it allows users to create, test, and monitor automations, such as meeting summaries or task digests, with enterprise-grade security and compliance. Deep integration with Microsoft 365 ensures access to Microsoft Graph data and seamless actions across services, with future upgrades available through Copilot Studio for advanced customization.

This is an agent-first, AI-powered development that scales from a single app to thousands, without sacrificing security or compliance.

What’s next

PPCC 2025 isn’t just about technology, it is about people. Community, creativity, and collaboration continue to shape what’s possible.

Join the Power Platform Community, your hub for ongoing product updates, expert insights, and real-world stories. It’s also the perfect place to share your experience and keep the conversation going with fellow makers.

Ready for an encore? See you at Microsoft Ignite 2025 in San Francisco, California from November 18 to 21, 2025 (pre-day is November 17, 2025; online from November 18 to 20, 2025). The session catalog is live—browse and favorite Power Platform sessions to see what’s coming next.

The post Celebrating makers and innovation at Power Platform Community Conference 2025 appeared first on Microsoft Power Platform Blog.

The Business Applications Launch Event offers an exclusive first look at new capabilities launching over the next few months.

With a newly streamlined presentation format, you can quickly get up to speed on the most important and innovative capabilities—with expert insights and demonstrations from Microsoft product leaders and engineers. It’s our way of helping you stay current, make informed decisions, and move faster in the era of Copilot and AI agents.

Mark your calendar for the Business Applications Launch Event—Thursday, October 23, 2025.

Add to your Outlook calendar

Add to your Google calendar

The update is your opportunity to:

• Get insights about the latest low-code and AI innovation transforming business from Charles Lamanna, President, Business and Industry Copilot.
• Get a sneak preview of upcoming capabilities across Dynamics 365, Microsoft Power Platform, and Copilot Studio with live demonstrations from Microsoft product leaders and engineers.
• Discover where to access materials to learn about and plan for new and upcoming capabilities.
• All in a new presentation format designed to quickly get you up to speed on the latest updates, so you can get the most from them.

During this update, you’ll hear from the product leaders and engineers behind the technology, including new Copilot and AI agent innovation for Dynamics 365 and Microsoft Power Platform. Demo highlights will include:

Microsoft Dynamics 365 Sales

Learn about updates to the Sales qualification agent. It autonomously researches and engages with leads, helping sales teams quickly identify those with real purchase intent. In this wave, the agent goes further—moving the lead closer to full qualification and boosting the team’s opportunity pipeline with greater precision and impact.

Get an overview of 2025 release wave 2 highlights for Dynamics 365 Sales:

https://www.youtube-nocookie.com/embed/Vp7EIgs47PU?playsinline=1&rel=0&modestbranding=1&enablejsapi=1&origin=https%3A%2F%2Fwww.microsoft.com&widgetid=1&forigin=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdynamics-365%2Fblog%2F%3Fp%3D195567%26preview%3D1%26_ppp%3Dd5b70def5d&aoriginsup=1&vf=1

Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center

The latest release wave of Dynamics 365 Contact Center helps service reps better understand customer needs and deliver what they need—quickly, efficiently, and with a human touch. Dynamics 365 Customer Service will continue to enhance agentic and Copilot capabilities for case and knowledge management, as well as AI-based routing. Dynamics 365 Contact Center will also focus on expanding agentic and Copilot capabilities to automate service journeys across digital and voice channels, along with introducing new omnichannel and supervisor features in the 2025 release wave 2.

Get an overview of 2025 update two highlights for Dynamics 365 Contact Center:

https://www.youtube-nocookie.com/embed/MYl0lN5_-L8?playsinline=1&rel=0&modestbranding=1&enablejsapi=1&origin=https%3A%2F%2Fwww.microsoft.com&widgetid=3&forigin=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdynamics-365%2Fblog%2F%3Fp%3D195567%26preview%3D1%26_ppp%3Dd5b70def5d&aoriginsup=1&vf=1

Dynamics 365 ERP products and solution in Microsoft 365 Copilot

Dynamics 365 Finance expands the capabilities of the Account Reconciliation Agent. Today, it supports your team in effortlessly resolving voucher amount mismatches. In this wave, it extends support to include ledger not in subledger and subledger not in ledger exceptions. Instead of relying on manual exception handling and static reports, the solution reviews all transactions on an ongoing basis, services exceptions, and presents them to you. The agent then suggests the most appropriate action for resolution, and you have the freedom to accept it or choose another path. Core updates to Dynamics 365 Finance also include the automation of remittance advice processing.

Dynamics 365 Supply Chain Management introduces capabilities that make AI-led demand planning more flexible. You can now bring in multiple external signals like inflation, weather, and industry indexes right into your forecast.

And new autonomous and intelligent productivity capabilities for finance solution in Microsoft 365 Copilot will reshape the finance process, from reconciliation to collections to advanced analytics help reduce repetitive work and surface actionable insights.

Get an overview of 2025 release wave 2 highlights for Dynamics 365 Finance:

https://www.youtube-nocookie.com/embed/f8S_rP0a_ig?playsinline=1&rel=0&modestbranding=1&enablejsapi=1&origin=https%3A%2F%2Fwww.microsoft.com&widgetid=5&forigin=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdynamics-365%2Fblog%2F%3Fp%3D195567%26preview%3D1%26_ppp%3Dd5b70def5d&aoriginsup=1&vf=1

Dynamics 365 Supply Chain Management:

https://www.youtube-nocookie.com/embed/s3KdWDqskYA?playsinline=1&rel=0&modestbranding=1&enablejsapi=1&origin=https%3A%2F%2Fwww.microsoft.com&widgetid=7&forigin=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdynamics-365%2Fblog%2F%3Fp%3D195567%26preview%3D1%26_ppp%3Dd5b70def5d&aoriginsup=1&vf=1

Finance agents for Microsoft 365:

https://www.youtube-nocookie.com/embed/7lbGGMvL-GU?playsinline=1&rel=0&modestbranding=1&enablejsapi=1&origin=https%3A%2F%2Fwww.microsoft.com&widgetid=9&forigin=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdynamics-365%2Fblog%2F%3Fp%3D195567%26preview%3D1%26_ppp%3Dd5b70def5d&aoriginsup=1&vf=1

Microsoft Power Platform

Microsoft Power Platform is getting a major boost with AI and collaboration features. Power Apps now lets people and agents work together—agents can help with tasks like data entry, visualization, and app creation just by describing what you need or sharing an image. Power Automate is evolving with smarter automation tools, including generative AI actions, intelligent document processing, and new human-in-the-loop experiences like advanced approvals. It’s also, it’s adding stronger governance and security controls to help manage automation at scale. Power Pages is making it easier than ever to build secure, data-driven websites, with new tools for low-code makers and developers, and enhanced security insights to keep everything protected.

Get and overview of 2025 release wave 2 highlights for Power Apps:

https://www.youtube-nocookie.com/embed/YmeY_d0_u8w?playsinline=1&rel=0&modestbranding=1&enablejsapi=1&origin=https%3A%2F%2Fwww.microsoft.com&widgetid=11&forigin=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdynamics-365%2Fblog%2F%3Fp%3D195567%26preview%3D1%26_ppp%3Dd5b70def5d&aoriginsup=1&vf=1

See wave two highlights for Power Automate:

https://www.youtube-nocookie.com/embed/l7ADajbXNDU?playsinline=1&rel=0&modestbranding=1&enablejsapi=1&origin=https%3A%2F%2Fwww.microsoft.com&widgetid=13&forigin=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdynamics-365%2Fblog%2F%3Fp%3D195567%26preview%3D1%26_ppp%3Dd5b70def5d&aoriginsup=1&vf=1

Copilot Studio

Copilot Studio continues to make agent creation and operation even easier and more powerful with autonomous agents in Microsoft 365 Copilot, the ability to build complete teams of agents that work seamlessly together, and improved governance for enterprise scalability. Copilot Studio will offer even deeper integration with Azure AI Foundry and Microsoft Graph, helping ensure your agents can use the latest AI technology alongside your data in the Microsoft Graph.

Get an overview of 2025 release wave 2 highlights for Copilot Studio:

Catch the wave—Mark your calendar for BALE

The Business Applications Launch Event will be live on the Dynamics 365 YouTube channel on Thursday, October 23, 2025, starting at 9 AM Pacific Daylight Time. We’ll see you there!

Add to your Outlook calendar

Add to your Google calendar

The post Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event appeared first on Microsoft Power Platform Blog.

There’s something special about bringing together people who care deeply about building and giving them time and space to deep-dive into the technology that transforms the way work happens. 

Technology and people are two key reasons I’m excited about PPCC 2025: 

• Apps, agents, and Microsoft Copilot are how we get AI right.
  AI success isn’t built on a single piece of software. Apps are the foundation—where work happens and impact is made. Agents automate and orchestrate, turning manual tasks into seamless processes. Copilot connects everything, making work smarter and more intuitive. Together, these drive AI success.  
• People come together to learn, network, and innovate.
  PPCC 2025 isn’t just an event—it’s a homecoming, a think tank, and a celebration of what we’ve built together. Whether you’re new to the movement, or have been shaping it from the start, you’re part of a community driving real impact, one solution at a time. Every new app, every agent-powered workflow, and every Copilot insight is a testament to the creativity and impact of our makers. This is how we move from ideas to innovation together. I can’t wait to see what your brilliant minds spark next.

Put together powerful technological shifts and our engaged community—and PPCC 2025 becomes the place to be. It’s the place for anyone eager to drive organizational transformation in the agentic reality.  

As organizations embrace agentic reality—where people and intelligent agents work side by side—they’re laying the foundation for what we call Frontier Firms: businesses that lead the way in harnessing AI to transform how work gets done. 

This year, it’s all coming together: Apps, agents, and Copilot 

The shift to AI-powered Frontier Firms is not just about building agents. It’s about reimagining how people collaborate with their new digital coworkers to drive real impact. That’s the movement we’re building—together.  

In Frontier Firms, AI success is grounded in three powerful pillars: 

• Apps are where work happens: your business logic, your workflows, your impact.
• Agents go beyond assistance: they automate, orchestrate, and accelerate how teams get things done, faster.
• Copilot connects everything: bringing intelligence into the flow of daily work.  

When apps, agents, and Copilot work together with people on a single managed platform, AI becomes more than a feature—it becomes the foundation of how business runs. How success happens. When you embed AI in the core of your business processes, everything changes: faster execution, deeper innovation, and confident scale. 

And at PPCC 2025, we get to talk about how Microsoft Power Platform is driving this technological shift that touches all three pillars: 

1. We’re reimagining app development: from code-first to intent-first agentic design, orchestrated by a plan at the center.
2. We’re blending human creativity with AI capabilities: agents embedded across the work spectrum, helping people move from task-doers to orchestrators or agentic teams and masters of autonomous work.
3. And we’re bringing apps, agents, and Copilot closer together: creating seamless, human-in-the-loop workflows that feel intuitive, intelligent, and connected.

This is the movement, this is the moment.

Organizations are moving critical workloads from traditional software as a service (SaaS) platforms to Power Platform, not just to save costs, but also to gain more control, accelerate time-to-value, and to stay within their existing, trusted governance frameworks. And PPCC 2025 is where you’ll see it all come together—apps, agents, and Copilot working in harmony, powered by a single managed platform.  

Learning, networking, and innovating 

Let’s be honest: the technology is incredible, but it’s the people who make it happen. The transformation to Frontier Firms happens through a community of creative, committed, and relentlessly curious makers who shape how work gets done. That’s why PPCC 2025 is packed with spaces and places designed to help you learn, network, and innovate. 

Let me highlight a few topics and spaces to join during the PPCC 2025 week to maximize learning and community networking:

• First, after the keynote make sure to also check out our Power Platform roadmap update—you’ll get an overview of all the exciting innovation in store within a single session.
• Then you can learn about how apps and agents team up in agent feed, discuss with the product team, and find out how to best leverage this space with smarter, faster human-agent collaboration.  
• You’ll get the chance to meet the team behind our managed platform. Learn how to monitor, govern, and scale apps built in code—and build unlock agent-powered productivity.  
• Every innovation starts with a question or an idea. AI-powered plans make it tangible, helping you innovate and build smarter solutions from day one.  
• Talk to the Power Automate team to dive deep into automation in the age of agents. Explore how to use Copilot to build flows, integrate AI into processes, and automate across Microsoft 365, Dynamics 365, and beyond. We’ll also dive into how Copilot Studio and Power Automate work together to operationalize AI at scale. 

Throughout the event, you can take advantage of opportunities to network with MVPs in dedicated meetups and meet and greets and by joining the community sessions. 

Where does innovation happen at PPCC? Everywhere. In breakout sessions, chatting in the community lounge, or catching up at the watercooler, inspiration can be sparked at any moment.  

This year we’re also introducing an in-person hackathon on October 29, 2025. This is your chance to collaborate and build AI-powered agents using Copilot Studio. Open to all skill levels, the hackathon is a chance to create, compete, and showcase innovative agent-driven solutions. If you’re interested, be sure to indicate it when you register for PPCC 2025.

It’s hard to capture the energy of this community in words, so if you haven’t seen it yet, check out this recap from the PPCC 2024 event. And if you have? You already know what’s coming.

With over 100 speakers, in 150 sessions, and many hands-on experiences, workshops, and community spaces, you can cover almost the full depth of our low-code platform knowledge and community spirit. 

Join the AI shift: Your invitation to lead the transformation 

As we count down to PPCC 2025, here’s my ask: step into the movement. Be the one who helps your organization become a Frontier Firm—where apps, agents, and Copilot work together to amplify human creativity and impact. 

This transformation isn’t happening in the abstract. It’s happening now. And it needs all of us: builders, thinkers, leaders, and learners. So show up, share your story, ask the hard questions, and connect with others who are passionate about making a difference.  

The more voices we have, the stronger our community becomes—and the more impact we deliver together. 

I can’t wait to see what you build, what you learn, and how you inspire others. See you in six weeks. Bring the heat, bring your ideas, and let’s shape the future together. 

The post Power Platform Community Conference 2025: Technology and community unite to drive innovation appeared first on Microsoft Power Platform Blog.

We are excited to announce the return of the Power Platform Community Conference (PPCC), taking place in Las Vegas from October 28–30, 2025. Now in its fourth year, this conference is recognized by many in the community as the leading event for low-code enthusiasts, IT leaders, developers, and partners who are shaping the future of business applications.

This year’s theme, “Speed of Innovation“, reflects the momentum and transformation being driven by agents, and low-code innovation. From groundbreaking keynotes to hands-on learning and community networking, the 2025 event promises to offer sessions and workshops designed to help attendees grow their skills and explore new ways to drive impact.

Explore the full agenda and register today at aka.ms/PPCC2025.

Why you should attend

• Hear directly from Microsoft leaders and product teams about what’s next for Power Platform and Copilot Studio.
• Participate in technical sessions and hands-on workshops designed to elevate your skills.
• Join the first Agent Hack at PPCC where participants will collaborate on real-world case studies.
• Network with peers, partners, and industry experts across the ecosystem.
• Join a global community driving innovation with low-code AI and Agent.

The event kicks off with pre-conference workshops on October 26 and October 27, followed by the main event from October 28 through October 30. Additionally, there will be a day of post-conference workshops on October 31.

Don’t miss the chance to join the agent revolution. Register now for an event designed to inspire, educate, and empower you.

More than makers: The people powering the Microsoft Power Platform

Prepare to connect, collaborate, and be inspired as the global Microsoft Power Platform community reunites at the 2025 Power Platform Community Conference. This highly anticipated event brings together makers, Most Valuable Professionals (MVPs), user group leaders, customers, and partners. The collective energy, creativity, and insight shared across this community has redefined how businesses build, automate, and analyze, making the conference a celebration of community collaboration and innovation in low-code and AI.

What makes the Microsoft Power Platform community truly unique is its ability to transcend traditional boundaries. This diverse network of professionals, ranging from developers and analysts to enthusiasts and enterprise leaders, is united by a mission to unlock the full potential of their business through Power Platform. Through mutual support, idea-sharing, and a passion for solving real-world challenges, the community drives forward digital transformation across industries and roles. Whether it’s through user groups, bootcamps, or hackathons, members consistently elevate the platform and one another. Whether through formal sessions or informal gatherings, these interactions foster new ideas, collaborative projects, and long-lasting connections that extend beyond the event.

To stay updated on speaker announcements, agenda highlights, and key community moments, follow the Microsoft Power Platform Community on LinkedIn. Join us in Las Vegas and be part of a growing movement that is exploring new ways to work, innovate, and lead in today’s digitally connected world.

Featured speakers at PPCC

Conference attendees will have access to over 100 speakers and 150 sessions, including keynote addresses, hands-on workshops, and breakout sessions on Power Apps, Power Automate, Power BI, Power Pages, and Copilot Studio. As a technical skilling event, the conference is designed for everyone: seasoned professionals, first-time attendees, and career-switchers alike. Attendees will find curated content to match their learning path, from governance to AI agents, every session is designed to provide practical takeaways and forward-looking insights that can be applied immediately in your organization.

For the featured speakers of the conference, you’ll gain valuable insights from:

• Charles Lamanna, Corporate Vice President, Business and Industry Copilot, will explore how agents are reshaping the business landscape.
• Kim Manis, Corporate Vice President of Product for Microsoft Fabric and Power BI, will present the latest innovations in data analytics, AI, data engineering, and visualization.
• Ryan Cunningham, Corporate Vice President, Power Platform Intelligent Applications, will demonstrate how intelligent applications and portals, combined with agents, are transforming work using Microsoft Power Apps and Microsoft Power Pages.
• Nirav Shah, Corporate Vice President, Microsoft Dataverse, will share how Microsoft Dataverse is driving data-driven decision-making.
• Sangya Singh, Vice President, Power Platform Intelligent Automations, will showcase the newest features and functions of Microsoft Power Automate.
• Omar Aftab, Vice President, Conversational AI, will introduce the latest advancements in Microsoft Copilot Studio.

PPCC 2025 will include breakout sessions and various activities organized by Microsoft product teams, the Microsoft Power Platform Customer Advisory Team (CAT), Power BI CAT, Microsoft Most Valuable Professionals (MVPs), super users, and experts from different regions.

New this year – Agent Hack with Copilot Studio

A new addition to the 2025 event is the live in person hackathon, taking place on October 29. This experience invites participants to collaborate in building AI-powered Agents using Microsoft Copilot Studio. Open to all skill levels, the hackathon is a chance to create, compete, and showcase innovative agent-driven solutions.

At the registration page, make sure to signify interest in for the hackathon.

Global reach, local impact

The 2025 conference will spotlight stories and solutions from across more than 50 countries, demonstrating the growing global adoption of Power Platform and the value of community-led innovation. From enterprise success stories to grassroots impact, PPCC 2025 is where global meets local.

Join us at the Microsoft Power Platform Conference
Early registration is now open. Don’t miss the opportunity to be part of this dynamic, community-powered event.

Let’s continue to build the future of business transformation together.

Register for the Microsoft Power Platform Conference and make a hotel reservation at the MGM Grand Hotel today.

The post Copilot, agents, and apps at the Power Platform Community Conference 2025 appeared first on Microsoft Power Platform Blog.

Microsoft Dataverse is the secure, scalable agent platform that extends agents with enterprise data. As agents evolve to handle more complex, business-critical tasks, they need to be equipped with models, knowledge, tools, and orchestration.

Dataverse is the platform that brings all these capabilities together — powering the data, context, and intelligence that agents need to transform business processes with AI. Over the past few months, Dataverse has seen incredible innovation in each of these focus areas as we continue to deliver a robust, end-to-end platform for data integration enabling seamless connectivity across your data estate. This means all your data (any shape, any size) can be transformed into Knowledge for agents built in Copilot Studio. We’ve also made strides as the most trusted platform to scale your agentic AI, agents, and apps.

You can see this in action in the “GenAI for Enterprise” session, where we showed how data is transitioning from a static set of information into knowledge that is deeply infused in agents to better understand your relevant business context. Dataverse serves as a unified agent database (with a managed vector index) to enable makers to build apps and agentic experiences on your enterprise systems (LOB systems, APIs, and custom connectors) with its own Model Context Protocol (MCP) server. Watch the full session:  

Key takeaways:  

• The Dataverse MCP server is the backbone for teams of agents and solves common data problems, indexing knowledge for context and powers AI actions as part of the end-to-end business process. MCP breaks barriers for your enterprise systems and business processes. By building on Dataverse, the enterprise data platform that powers Copilot Studio, your data is integrated across the growing ecosystem of AI apps and agents. To take a deep dive into this topic, see the “Build your next-gen agents using Dataverse MCP server” session listed below. 
• The Common Knowledge Graph in Copilot Studio connects your agent to your enterprise systems with new enhanced connectors. The simplifies RAG so makers spend less time on indexing and integration to focus on building agents. The self-service Developer SDK to build enhanced Power Platform connectors enables makers to build agents in Copilot Studio grounded in enterprise knowledge. To take a deep dive into this topic, see the “Knowledge in Copilot Studio” session listed below.  
• Document Processor agent is an out of the box solution to automate and optimize document processing workflows by extracting valuable information. For example, the agent can be triggered by an inbound email, use built in actions to process the information on the email, and store that data in Dataverse, as the enterprise data platform, so all your agents have that shared context. To take a deep dive into this topic, see the “Agents in action: Document processing 2.0” session listed below. 

Knowledge Sessions 

Knowledge in Copilot Studio

We explore how to effectively leverage your enterprise knowledge in Microsoft Copilot Studio to enhance your agents with more relevant and contextual answers. You’ll discover the diverse types of knowledge available and learn how to optimize them to meet your specific business needs. Use knowledge from uploading files, using Dataverse tables and RAG search over connected data sources including SQL, Salesforce, Snowflake, and more. 

Key takeaways:  

• Now it’s easier than ever to unify and operationalize knowledge across your agent ecosystem. The Common Knowledge Graph in Copilot Studio connects your agent to your enterprise systems with new enhanced connectors and simplifies RAG so makers spend less time on indexing and integration to focus on building agents. 
  • Pattern 1: Ingests data to create vector embeddings. Examples include Files, OneDrive, Dataverse, Salesforce & ServiceNow (unstructured data), Confluence, and Dynamics 365 (F&O v-tables) 
  • Pattern 2: Indexes metadata to query. Examples include Azure SQL, ServiceNow, Salesforce, Zendesk, SharePoint List, Snowflake, Databricks, SAP (Hana), and Oracle. 
  • Pattern 3: Read operations on Power Platform connectors. Examples include Azure AI Search and 1.4K+ Power Platform connectors 

• Customers including CSX, ESET, and Encino Energy are using enterprise Knowledge to build (or have plans to build) agents with Copilot Studio to improve business processes.  

Build your next-gen agents using Dataverse MCP Server

Connect agents to your enterprise data seamlessly using Model Context Protocol (MCP). The Dataverse MCP server can integrate with any AI agent, whether in Microsoft Copilot Studio, Claude, or even directly within Visual Studio Code. This unlocks key insights through knowledge search and retrieval to empower agents to take meaningful actions. 

Key takeaways:  

• Model Context Protocol (MCP) is an open protocol that standardizes how apps provide context to LLMs making MCP the “USB-C port” for AI Apps. To ensure a secure framework applying the latest enterprise security including authentication and DLP policies, Microsoft will now certify MCP servers.  

• We launched the Dynamics 365 MCP Servers (Sales, Supply Chain, Service, Finance, and Business Central) and the Dataverse MCP server which brings your data to life by making data conversational as agent ready intelligence.  
  • Query: Discover available tables and run queries to retrieve data. 
  • Knowledge & Search: Natural language chat over your business data. 
  • Upload (create/update records): Insert new records mapped to your schema and modify fields of existing records. 
  • Generate with grounding prompts: Run a prompt grounded in business context – like summarizing a record or drafting a response. 

• Microsoft partners with Litera and Docusign to build MCP connectivity so agents can do more.  
  • Litera MCP Server is designed to advance law firm intelligence and orchestrates across multiple domains with precision and control. For example, incoming resumes can now be augmented by querying against firm wide relationship history in real time.
  • Docusign MCP Server enables intelligent agreement workflows. For example, in a new employee onboarding scenario, managers can easily track offer letters, send reminders to candidates, understand agreement details, and kickoff new employee onboarding.  

Unlock your Dataverse data with secure and powerful search

Explore how Dataverse insights are easily discoverable across multiple surfaces—Global Search and the Data Exploration agent in Model-Driven Apps, Dataverse Knowledge in Copilot Studio, and MCP clients like Claude—using AI-powered indexes. 

Key takeaways:  

• Smarter Global Search: Personalized relevance ranking and semantic search help users find the right Dataverse record faster across your business apps. 

• Natural Language filtering and visualization: Filter and visualize data using natural language through the Data Exploration agent in your business apps. 

• Ground your agents with Dataverse knowledge: Converse with your business data (including multi-line text and file columns) using agents built with Copilot Studio or in any MCP Clients powered by Dataverse MCP Server.   

Agents with real-time knowledge from Databricks

Transform Databricks data to knowledge for agents by connecting to knowledge sources with the latest enhanced Databricks Power Platform connector. To create this agent, we start in Copilot Studio and go through the step-by-step maker journey to build and deploy an agent based on an existing business workflow.

Key takeaways:   

• Power Platform connectors ground agents in your enterprise knowledge resulting in more accurate, context relevant responses. We partnered with Databricks to bring Databricks data in a structured format for agents to read with the enhanced Databricks Power Platform connector. This new class of enhanced power platform connectors makes your agent’s output more predictable, reliable, and improves execution speed.   

• For ISV interested in building connectivity to your own data source, we make that easy with the self-service Developer SDK to build enhanced Power Platform connectors for agents.  

Tools and Models Sessions 

Tools for Agents

Makers can enhance the quality of the agent’s response in Copilot Studio by using Tools including and Prompts and agent flows. 

Key takeaways:  

• Tools in Copilot Studio is a one stop shop to extend the functionality of an agent. Tools are defined by the following conditions:  
  1. Extend an agent’s capabilities to enact change on an external system 
  2. Capabilities that can be used across multiple agents 
  3. Enabled via a click to install workflow 

• There are a wide variety of Tool types that can be used across a range of scenarios which you can reuse when building agents: 
  • Prompts, which let makers create AI-powered instructions for smarter agents, flows, and apps. With new support for Power Fx expressions, prompts can also perform data transformations like calculations, formatting, or text manipulation. 
  • Model Context Protocol, which allows users to connect with existing knowledge servers and data sources directly within Copilot Studio. 
  • Agent flows, which makers can use to automate deterministic and repeatable workflows. 
  • Computer use, which allows agents to navigate and interact with web and desktop applications. 
  • Custom connectors and REST APIs, which both allow makers to connect to third-party systems that aren’t available as prebuilt connectors. 
• Code Interpreter will allow agents to write and run Python code to perform complex tasks such as calculating math, advanced analytics, and generating data visualizations.

AI in action: Document Processing 2.0

Copilot Studio revolutionizes document processing and content generation. Pre-trained for seamless content extraction, validation, and workflow automation, Document Processing agent enables effortless, end-to-end document handling through connectors.   

Key takeaways:  

• 80% of enterprise processes rely on documents (invoices, statements, applications, records, etc.). Makers can simplify email, document, and image processing with the Document Processor agent, which is an out of the box agent that understands, extracts, and takes action on documents (with inbuilt Multimodal Prompts and Validation Station). This happens in an autonomous workflow, supervised by humans:  
  • Collect: Agent monitors event triggers (ie. incoming emails) and scans data sources to collect documents.  
  • Classify: Agent classifies the document type. 
  • Extract: Agent reads, interprets and transforms content with GenAI.  
  • Validate: Agent validates extracted data (based on maker defined business rules and/or human input). 
  • Intergate: Agent connects to target systems, knowledge, repositories, and apps to process the data. 
• We introduced new models including Custom Document Processing 4.0, Healthcare, Contracts, and Tax forms.
• To help makers further tailor their agent so they can behave in a predictable way, we improved the Prompts with Prompt Library (60+ templates), Prompt Monitoring, Power Fx Expressions, and Connector Knowledge. 

Orchestration Session 

Dataverse for agents

Dataverse helps you build the future of innovation atop your business data. In this session, we share our customers’ journeys of building team of agents and copilot-powered app development in a friendly and low-code way, backed by Dataverse. This session covers AI-powered search in agents and apps, copilot-assisted data modeling and business logic creation, and how Dataverse powers the operations of agents created in Copilot Studio. 

Key takeaways:  

• Dataverse unifies common data for your apps and stores operational data for your business apps. We are evolving Dataverse to enable makers to easily apply generative AI to your existing data and store operational and business data for your agents. Makers can build intelligent agentic apps so that every person is augmented by AI that understands their specific business context:  
  • Makers: Data modeling with Plan Designer in Power Apps  
  • Markers: Describing business logic (via prompts) as a prompt column in Dataverse 
  • Business users: Exploring data with Data Exploration agent in apps  

• In AI first organizations, teams of AI agents work together with humans to accomplish business workflows with Dataverse at the center for intelligent, highly coordinated agents. Three key features that illustrate building team of agents include:  
  • Dataverse Knowledge which leverages out-of-the-box RAG to transform your business data as real-time Knowledge for your agents.  
  • Integrate reusable Functions as actions in Copilot Studio, to execute specific tasks in agents. 
  • Storing operational data for teams of autonomous agents to provide a shared context for complex multistep business workflows.  

• Demos from Velrada and Litera to demonstrate how teams of agents and humans can seamlessly work together using Copilot Studio, Dataverse, and the Microsoft ecosystem.  

Agent Management Sessions

Enhancing Agent Management Controls for AI-Ready Enterprises

Deep dive into agent management controls. We’ll focus on enterprise-grade security, maintaining healthy and seamless operations, and governing at scale. Watch to gain insights into best practices, tools, and strategies to ensure their organization is AI-ready. Discover how to leverage a robust management suite to enhance your development processes and secure your enterprise environment. 

Key takeaways:  

• Agent builders can leverage ALM and DevOps practices when building and deploying agents 

• Admins now have a range of capabilities in MCS and PPAC to securely govern agent development in their organizations at scale. Makers can use new capabilities in PPAC Security Hub to enhance your organization’s security posture.  

• Leverage Microsoft Information Protection (MIP) labels to protect data Dataverse and Microsoft Copilot Studio.  

• Optimize agent costs using the new Copilot Studio Messages Consumption Estimator and cost management tools in PPAC. 

• Mitigate the risk of outages, and run disaster recovery drills with cross-region self-service disaster recovery 

Building safe and reliable Microsoft Copilot Studio agents

With the fully managed suite of capabilities for Power Platform, admins and makers alike are equipped with the necessary tools to ensure that Copilot Studio agents are protected and healthy. Tune in to learn more about the latest enhancements and upcoming plans for a fully managed platform designed for the era of AI. 

Key takeaways:  

• Admins can confidently govern agent development at scale using Security Hub and PPAC, with tools like environment rules, authentication enforcement, and granular sharing controls. 

• Makers can build responsibly by using Security Hub insights and Microsoft Information Protection (MIP) labels to ensure their agents protect sensitive data across Dataverse and Microsoft Copilot Studio. 

• Admins can use Security Hub’s network and connector management capabilities, like IP firewall, Azure vNet, and connector policies, to prevent data exfiltration and securely scale AI across their enterprise. 

• With layered network controls, virtual network support, and tenant isolation defaults, organizations can confidently adopt AI while ensuring customer data privacy and strict boundary protection. 

• With agents now powering mission-critical workflows, Managed Availability ensures your Copilot Studio agents stay online with seamless failover, zone redundancy, and enterprise-grade resiliency, protecting against regional outages and infrastructure failures. 

• Admins can confidently manage and recover agent-driven solutions using Self-Service Disaster Recovery (SSDR), safe deployment practices, and proactive monitoring, ensuring agents remain responsive, integrated, and business-critical even during disruptions. 

Stay Tuned: More to Come Shortly

We will have more in-depth product demos over the next two weeks covering topics including: Agent cost controls, Databricks knowledge, Dataverse MCP, Code Interpreter, BYOM, new Knowledge sources for agents, and more. Be sure to find them on Power Platform YouTube Channel. 

Links to all the sessions mentioned above:  

• GenAI for Enterprise: Intelligent Apps and Agents with Dataverse & MCP | BRK129 

• Knowledge in Copilot Studio | OD812 

• Unlock your Dataverse data with secure and powerful search | DEM523 – YouTube 

• Agents with real-time knowledge from Databricks – YouTube 

• Tools for agents | OD811 

• Agents in action: Document processing 2.0 | OD814 

• Enhancing Agent Management Controls for AI-Ready Enterprises | BRK132 

• Dataverse for agents | OD813 

• Enhancing Agent Management Controls for AI-Ready Enterprises | BRK132 

• Building safe and reliable Microsoft Copilot Studio agents | OD817 

To learn more and get started, check out these useful links:  

• Watch the opening Build keynote: Microsoft Build 2025 | Satya Nadella Opening Keynote 

• Read the Build blog: Announcing new Microsoft Dataverse capabilities for multi-agent operations | Microsoft Copilot Blog 

• Learn about Dataverse: What is Microsoft Dataverse? – Power Apps | Microsoft Learn 

• Listen to the Podcast: Low Code Approach | Microsoft 

• Read about Copilot Studio: Customize Copilot and Create Agents | Microsoft Copilot Studio 

• See what’s new in Copilot Studio: What’s new in Copilot Studio | BRK140 

The post Dataverse at Build: The Agent Platform Powering the Future of Agentic AI appeared first on Microsoft Power Platform Blog.

Come Find Us at the Copilot Control System Booth

At Microsoft Build 2025, our booth will be the hub of innovation and learning. Come and find us to explore our latest tools and strategies for agent governance, security, and management. Our experts will be on hand to discuss how these new features integrate in your agent adoption strategy.

Learn from Industry Leaders

Don’t miss the opportunity to attend sessions led by industry leaders like Zohar Raz, Shawn Nandi, Ryan Jones, Jocelyn Panchal, Casey Burke, Asaf Tzuk, Rashmi Mansur, and Marcel Ferreira. These sessions will provide invaluable insights into building, managing, and governing secure agents. You’ll learn best practices for managing agent lifecycle, implementing security measures, and ensuring compliance with organizational policies. Whether you’re a seasoned developer or new to AI, these sessions will equip you with the knowledge to excel in agent governance.

Sessions to Save to Your Favorites

• Secure and govern your enterprise-scale agents with Copilot Studio
  • Discover how to secure Microsoft Copilot Studio agents using Power Platform security and governance capabilities, Microsoft Purview, and Microsoft Admin Center. This session explores best practices for managing data access, compliance, and risk mitigation while ensuring responsible AI use. Learn how to enforce policies, monitor agent activity, and safeguard enterprise data. Gain insights into securing Copilot agents at scale while maintaining agility and innovation.
• Enhancing Agent Management Controls for AI-Ready Enterprises
  • Join us as we delve into agent management controls. We’ll focus on enterprise-grade security, maintaining healthy and seamless operations, and governing at scale. Attendees will gain insights into best practices, tools, and strategies to ensure their organization is AI-ready. Discover how to leverage a robust management suite to enhance your development processes and secure your enterprise environment.
• Build and deploy AI apps faster with low code and DevOps
  • Learn how your development team can build AI enabled applications faster with Power Platform and DevOps. We’ll show you how the new developer capabilities combined with DevOps best practices can empower your team to build, test, and deploy enterprise-grade apps faster.
• Building safe and reliable Microsoft Copilot Studio agents
  • With the fully managed suite of capabilities for Power Platform, admins and makers alike are equipped with the necessary tools to ensure that Copilot Studio agents are protected and healthy. Tune in to learn more about the latest enhancements and upcoming plans for a fully managed platform designed for the Era of AI.

Key Topics Covered

• Agent Governance Strategy: Learn about the comprehensive governance frameworks and strategies for managing AI agents across Microsoft 365, Power Platform, and Copilot Studio. Discover how existing governance models are being integrated to provide a unified experience for administrators.
• Security Measures: Explore robust security measures in place to protect sensitive data and ensure compliance. From encryption and isolation to persistent label inheritance and connector management policies, you’ll see how Microsoft Copilot safeguards your information.
• Management Tools: Get hands-on with the latest management tools available in the Microsoft 365 Admin Center and Power Platform Admin Center. These tools streamline the administration of permissions, policies, and compliance settings, making it easier to manage agents at scale.
• Upcoming Features: Stay informed about the upcoming features and enhancements for agent governance and security. Learn about the new capabilities for monitoring, reporting, and data security, and how these will impact your agent governance strategies.

Get Ready to Learn and Build

Microsoft Build 2025 is the event of the year for developers, IT professionals, and AI enthusiasts. With a focus on agent governance, security, and management, this year’s conference will provide you with the tools and knowledge to take your AI projects to the next level. Don’t miss out on the opportunity to learn from thought leaders, explore new technologies, and connect with peers. We look forward to seeing you.

The post Microsoft Build 2025: Copilot + Agent Governance, Security, and Management appeared first on Microsoft Power Platform Blog.

This release wave comes at an exciting moment, in a year marked by rapid advancements in AI. Microsoft Copilot and agents are at the heart of this release wave, promising to transform how we all work and to help elevate organizations into AI-first companies. New Copilot and agent capabilities showcased at today’s event will help you to improve business processes, enhance customer engagement, and empower your workforce to automate tasks.

Watch the Microsoft Business Applications Launch Event to hear directly from product teams as they share demos and real customer stories that showcase the newest features in action. Companies like Eneco, Intralox, Apollo Travel, Murdoch’s Ranch & Home Supply, Pro Refrigeration Incorporated, and State Farm are leveraging these features to drive transformation.

Create your own autonomous agents with Microsoft Copilot Studio

In this release wave, Copilot and agents take center stage with even more functionalities to help organizations transform their operations and deliver exceptional customer experiences. At the event, we are showcasing custom agents that can autonomously conduct a range of processes across sales, service, finance and supply chain functions.

Microsoft Copilot Studio serves as the foundation for agents, making it easy to customize and build your own customer and internal facing agents using your data and workflows. In addition, upcoming pre-built agents for Dynamics 365 are ready to customize and launch, accelerating your time to value. Stay tuned for blog updates and deep dives about Copilot and agent capabilities during this release wave.     

Transform customer experiences with AI agents

AI is transforming every aspect of customer experience, from rethinking user experience and business processes to the way apps are built and maintained. The 2025 release wave 1 features Dynamics 365 customer experience apps designed to help you deliver connected and personalized experiences for customers.  

Microsoft Dynamics 365 Sales brings the power of AI to help sellers meet their targets while boosting seller productivity. Copilot and agents enhance performance and simplify tasks to help grow your pipeline, sharpen strategies, and accelerate deals. A re-imagined user experience ensures sellers never miss the best move to close a deal. And automated research, ongoing follow-ups, and prioritized tasks provide continuous guidance—allowing you to focus on the right actions to drive success and grow your business. 

Dynamics 365 Sales introduces new Copilot and agent capabilities to research and prioritize inbound leads, initiate sales conversations, and develop personalized sales engagements. These features help your teams to simplify tasks to help grow your pipeline, sharpen strategies, and accelerate deals.

During the launch event, we showcase how Intralox, an industry leader in complex conveyance solutions, is leveraging the sales qualification agent in Dynamics 365 Sales to help qualify leads, build stronger relationships with customers, and close deals faster.

New functionalities for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Contact Center include Microsoft Teams phone integration, which helps to reduce telephony complexity, proactive conversational journeys, and three agents that work in concert to create an autonomous contact center. These agents automate intent determination, manage the case lifecycle from creation to closure, and convert cases and related conversations into knowledge articles to support your contact center operations.

Learn how Apollo Travel, a subsidiary of European travel leader Dertour Group, is using Dynamics 365, Microsoft Power Platform, Microsoft Copilot, and agents to automate a range of processes—from generating hotel descriptions to developing chatbots for case summarization. In addition, using Dynamics 365 Contact Center with Dynamics 365 Customer Insights, Apollo Travel can now leverage custom-built agents to proactively reach out to customers with personalized recommendations, adding value to the customer’s travels and opportunities for upselling additional services. This experience is enabled through new proactive engagement activities such as SMS or phone calls, helping to create personalized journeys in real-time.

Explore the release plans for:

• Dynamics 365 Customer Service
• Dynamics 365 Contact Center
• Dynamics 365 Sales

Optimize workflows with autonomous ERP

Today’s launch also showcases innovation across ERP solutions that is leading organizations into a new era of autonomous operations—where humans and agents work together to drive increased efficiency across business processes.

To support autonomous financial operations, Dynamics 365 Finance introduces the Account Reconciliation Agent, along with a new financial task workspace to help teams manage and track recurring processes like period close with greater structure and visibility.

In Dynamics 365 Project Operations, new capabilities will simplify time, expense, and approvals; accelerate scenario planning with what-if analysis; and improve planning accuracy with customizable task details. Dynamics 365 Human Resources will add AI-powered candidate assessment to help hiring teams identify top applicants faster by comparing resumes to job requirements, and a new onboarding agent that guides new hires through personalized onboarding journeys directly within Microsoft Teams.​

In Dynamics 365 Commerce and Dynamics 365 Supply Chain Management, we’re delivering new tools to enhance pricing strategy and procurement efficiency. Unified pricing management enables organizations to centralize omnichannel pricing across segmentation, channel-specific rules, and price trees. At the launch event, we showcase how Murdoch’s Ranch & Home Supply is using the new Supplier Communications Agent in Dynamics 365 Supply Chain Management to reduce manual vendor follow-ups and improve purchase order accuracy.​

We also feature how Pro Refrigeration Incorporated is using the Sales Order Agent in Dynamics 365 Business Central to process customer orders faster and improve responsiveness. Business Central also adds the integration with Dynamics 365 Field Service, new Copilot summarization capabilities and Scope 3 emissions tracking to help organizations meet sustainability goals.

Updates include Copilot-first experiences in Dynamics 365 Finance to streamline complex tax and compliance management and automate account and bank reconciliations using intelligent agents. Dynamics 365 Supply Chain Management introduces integrated AI, analytics, and automation features to improve operational efficiency, enhanced supplier communication, demand planning accuracy, and intelligent manufacturing features that align production data to real-world processes.

Microsoft Dynamics 365 Business Central also adds the integration of Field Service with service management, as well as the ability to enhance purchase order line matching with Copilot.  

Explore the release plans for:

• Dynamics 365 Finance
• Microsoft Dynamics 365 Project Operations
• Microsoft Dynamics 365 Supply Chain Management
• Microsoft Dynamics 365 Commerce
• Microsoft Dynamics 365 Human Resources
• Dynamics 365 Business Central

Redefine development: AI-first innovation in Microsoft Power Platform

Microsoft Power Platform continues to empower everyone to build their own AI-powered solutions through low-code or no-code tools with new features. Microsoft Power Apps is changing how software solutions are built with plan designer, enabling makers to build an end-to-end solution plan from simply describing their business problems, generating business requirements, data tables, and suggested solution architecture. 

Microsoft Copilot Studio brings together the best AI innovations into a single low-code agent platform so that you can build amazing things. New capabilities like Agent Flows and Deep Reasoning expand the frontier of agents you can build, while new text and generative AI tools give you the ability to direct agents in specialized ways. The general availability of triggers and generative orchestration enables new categories of autonomous agents to transform business processes. We also are introducing more tools to optimize your agents including new diagnostics, testing, and performance analytics.

Explore the release plans for:

• Microsoft Power Apps
• Microsoft Power Pages
• Microsoft Power Automate
• Microsoft Copilot Studio

Watch the virtual Microsoft Business Applications Launch Event

Watch the Microsoft Business Applications Launch Event to discover the latest in Dynamics 365 and Microsoft Power Platform. You’ll get access to in-depth demos of new autonomous agents and other capabilities designed to optimize your workflows and streamline operations.

Don’t forget to review the detailed release plans for Dynamics 365 and Microsoft Power Platform. Stay updated on the latest features and upcoming enhancements, and create your personalized release plan using the release planner to ensure you’re equipped with the knowledge needed to maximize on this new release wave.

We look forward to seeing how capabilities in this release wave enhance your business processes and bring new levels of efficiency and customer success.  

The post 2025 release wave 1 brings hundreds of updates to Microsoft Dynamics 365 and Power Platform appeared first on Microsoft Power Platform Blog.