Streamlining security access requests

Microsoft Customer Experience & Success (CE&S) is one of the largest customer support teams in the world. With over 17,000 employees worldwide, CE&S is responsible for shaping the strategy, design, and implementation of Microsoft’s end-to-end customer experience.

For one of their projects, CE&S focused on their Just in Time (JIT) security process used to grant access to resources.  “Leveraging the process mining capabilities in Power Automate, we wanted to explore ways to improve our responsiveness – without compromising on security,” says Kirk McNesby, Senior Business Process Manager at Microsoft. 

In just one week, CE&S successfully deployed process mining and began gathering insights. “With process mining in Power Automate, we were able to easily input data and immediately jump behind the wheel to do meaningful exploration,” says Kirk. “We had no prior knowledge or training. We were ingesting data and learning how to use the tool – all at the same time.”  

To begin using process mining, over 14GB of event log data (consisting of SR events and JIT security logs) was loaded into the tool. The team was particularly impressed with the easy-to-use interface. “We liked the out of the box presentations. Variances were presented in a clear, visual format and filtering worked really well with our data,” says Kirk.  

The team used the filtering capabilities within process mining to quickly segment access requests by type and looked for patterns that would contribute to optimization. This strategy revealed bottlenecks in a specific access request for users acting as backup support on cases when the main support engineer was unavailable.

By automating approvals for this scenario, the team estimated that they could automate up to 54,000 approval requests per year, saving users 13,200 hours of wait time. As Kirk adds, “The process mining capabilities in Power Automate were critical to achieving insights this quickly.”
 

Get started with process mining in Power Automate

• Review official product documentation
• Take the process mining in Power Automate learning path
• Start a free trial for Power Automate 
• Go even further with the Power Automate Process Mining add-on
  

Start a free trial today – and discover how easy it can be to optimize processes in your organization using process mining in Power Automate.

The post Elevating Efficiency: How Microsoft Customer Experience & Success streamlines operations with process mining in Power Automate appeared first on Microsoft Power Platform Blog.

Power Platform is excited to announce over 60 new connector releases for Ignite 2023, along with more than 50 updates to the existing connectors. These connectors are available in Power Automate, Power Apps, and Azure Logic Apps & cover the breadth & depth of solutions and tools for IT Operations, AI, Business Intelligence, Productivity and much more. Power Platform has an existing fleet of 1000+ connectors in the catalog to help creators and learners of all ages and backgrounds connect with the tools and information they need to build a more intuitive & productive solutions.

We are extremely honored to have a great partnership with all our Partners, and we look forward to partnering with many more Enterprises & community developers for providing wonderful solutions in the future.

New Connectors released by Verified Publishers include:

Interested in submitting your connector? Visit our documentation and our GitHub repository to learn how to get started.

1. 3E Events
2. DocuMotor
3. Dokobit Universal API
4. Microsoft Translator V3
5. The IT Tipster
6. HTML to PDF by Pascalcase
7. Monday
8. Eden AI
9. ServiceDesk Plus Cloud
10. ReversingLabs A1000
11. Azure Text to speech
12. StarRez REST v1
13. iManage Insight Plus
14. Adobe Acrobat Sign Government
15. Peakboard
16. Calendly
17. Adobe Acrobat Sign Sandbox
18. BlueInk
19. D7Messaging
20. Event Tickets
21. Tesseron Asset
22. The Events Calendar
23. Navisphere
24. Microsoft Teams Virtual Events

Below are the major releases for you in Ignite 2023:

1Me Corporate

1Me is your next-gen digital contact card. It provides the easiest & fastest way to share your contact information with anyone worldwide. 1-QR Code or 1-Tap is all what you need to share your contacts information.

1Me Corporate Edition, you will be able to manage your entire company’s contact cards, empowered by many powerful tools, such as digital card branding and administration corporate contracts.

Visit www.1me.live to learn more about 1Me.

Now with Power Automate adapter integration, onboarding your team is now a seamless experience, where you will be able to build automation processes that send onboarding invitations automatically to your team members.

Ramy Mostafa, CEO

Visit the 1Me Corporate connector documentation to learn more.

3E Events

3E is Elite Technology’s market leading law firm management, productivity, and financial solution. With the recent availability of the 3E Events Connector Configuration capability, 3E Cloud customers now have the ability to develop event-based integrations using Microsoft Power Platform. This new integration development option combines 3E APIs and 3E Events Hub, in conjunction with the Power Platform 3E Events connector. This combination enables customers to extend 3E’s capabilities using Microsoft’s low code/no code Power Platform to create more interactive, immersive, responsive integrated solutions.

Visit 3E Events connector documentation to learn more.

DocuMotor

The DocuMotor connector allows you to convert data from any system into professional Word documents, PowerPoint presentations, Excel spreadsheets, or accessible PDFs (PDF/UA). Simplify your document creation process with our intuitive yet flexible document automation platform tailored for businesses and the documents that matter.

With DocuMotor, you can effortlessly generate on-brand and compliant documents, saving valuable time and ensuring consistency across your organization. Experience seamless integration and unleash the full potential of document automation for your business.

Easily insert and preview text, conditional sections, images, charts, and tables all within our browser-based template builder. Once you are satisfied, go live with a single click.

Learn more about our user-friendly platform and its capabilities in our documentation.

Visit the DocuMotor connector documentation to learn more.

Dokobit Universal API

Dokobit Universal API is a versatile tool that enables signing documents internally, within your system, and collecting signatures from 3rd parties, outside your system. Document signing occurs in an accountless Dokobit signing (where invited participants can sign documents without registering on the Dokobit portal) interface with your organisation’s branding. Actions also include access to an eIDAS-certified service for qualified e-signature and e-seal validation.

Visit the Dokobit Universal API documentation to learn more.

Microsoft Translator V3

The Microsoft Translator V3 connector now allows you to translate documents and text. Using this connector, you can create automated workflows to translate single/multiple documents that are stored in SharePoint, OneDrive, local folder, or any other storage location. You can also create automated workflows to translate text from any source such as incoming emails via Outlook provider. This connector leverages Azure AI Translator which supports 125+ languages. For more details, check out the following resources:

• Documentation on connector actions.
• Tutorial on how to use the connector to translate documents.
• Video walkthrough on how to create an automated flow to translate a document in SharePoint.
• Tutorial on how to use the connector to translate text.
• Video walkthrough on how to create an automated flow to translate text.

Visit the Microsoft Translator V3 connector documentation to learn more.

The IT Tipster

IT Tipster connector allows the end user to generate code128 barcodes and QR codes by passing in a simple text string to the connector. The barcode and QR code are returned to the user in base64 format.

For more information head over to https://www.theittipster.com and here.

For the person to attribute the connector please use Shane Cosgrove, Solution Architect

Visit the The IT Tipster connector documentation to learn more.

HTML to PDF by Pascalcase

The “HTML to PDF by Pascalcase” connector allows transformation of HTML files into high-quality PDF documents. It allows conversion of web pages, reports, or other HTML content to PDF documents. The connector has the ability to handle heavy-duty PDF generation without any size limitations making it perfect for both small-scale and large-scale projects.

Visit HTML To PDF Converter Help Document for more details.

Visit the HTML to PDF by Pascalcase connector documentation to learn more. 
monday

The monday connector seamlessly integrates Power Automate with monday.com. Create monday items, notifications, subitems, boards, groups, updates and more. Trigger Power Automate flows based on a variety of monday events, such as when an item is created or updated.

Get started by installing the Microsoft Power Automate app in the monday.com marketplace.

Visit monday connector documentation to learn more.

Eden AI

Eden AI makes AI accessible to everyone by providing a unique API connected to the best engines for more than 50 AI technologies.

With the Eden AI connector for Power Automate, you can integrate advanced AI features such as natural language processing, image recognition, document parsing, audio processing, generative AI, and more. Eden AI allows you to enhance your apps and workflows with all the best AI engines (more than 30 different AI providers).

Visit the Eden AI connector documentation to learn more. 
ServiceDesk Plus Cloud (powerautomate.com)

ServiceDesk Plus is the unified service management platform from ManageEngine (a division of Zoho Corporation). ServiceDesk Plus offers a short runway to value with its out-of-the-box industry best practices and helps tackle complex service scenarios with its no-code visual automation.

Packed with contextual integrations with both IT and business apps, ServiceDesk Plus connector is now available in the Power Automate platform. IT admins can now include ServiceDesk Plus in their Power Automate workflows, to more efficiently manage their requests, and changes.

Visit ServiceDesk Help Document to learn more.

Visit the ServiceDesk Plus Cloud documentation to learn more.

ReversingLabs A1000

The ReversingLabs A1000 connector enables Microsoft Azure users to add advanced threat hunting and malware analysis capabilities to their toolbox. Based on the TitaniumCore static analysis engine, security teams using the A1000 can gain rich context and threat classifications across thousands of file types based on a comprehensive history of goodware and malware. Additionally, security teams can also utilize YARA rule matching for further file-based threat detection.

For more information on the ReversingLabs A1000 platform, see the following: ReversingLabs

Visit the ReversingLabs A1000 connector documentation to learn more.

Azure Text to speech

Azure AI Text-to-Speech allows you to build apps and services that speak naturally with more than 400 voices across 140 languages and dialects.

Visit the Azure Text to speech connector documentation to learn more.

StarRez REST v1

The StarRez resident and property management platform is the perfect tool to help your community thrive. With the StarRez REST API, you can automate regular tasks, import and export data and streamline your business processes.

Visit the StarRez REST v1 connector documentation to learn more.

BlueInk

The Blueink connector allows you to incorporate Blueink’s eSignature platform into your automated workflows. The connector allows you to send documents for eSignature, store signed documents, and check the status of your signature requests. Streamline your document management processes by adding Blueink to your existing workflows.

Learn more about Blueink at www.blueink.com.

Visit the BlueInk connector documentation to learn more.

D7Messaging

Direct7 Networks offers a messaging API platform that enables you to establish global connections with your customers. Now, streamlining your Microsoft workflows is more convenient with the D7 messaging connector. Easily dispatch verification messages using the D7 Verifier and gain insights into phone numbers through the D7 Number Look-Up.

Additionally, this connector is highly efficient for sending SMS, OTP SMS, and Viber messages to your customer base. The integration process is straightforward, making it easier to engage with your customers for messaging and verification needs.

For further information, please visit D7Messaging

Visit the D7Messaging connector documentation to learn more.

Updates released for Connectors by Verified Publishers include:

1. AADInvitationManager
2. Adobe Acrobat Sign
3. Centrical
4. Encodian
5. Microsoft Bookings
6. Snowflake
7. Talkdesk
8. The Bot Platform
9. Zoho Sign Team Forms
10. Yeeflow
11. ReversingLabs TitaniumCloud
12. RegexFlow ExecutePython
13. ArcGIS
14. Encodian
15. Survey123
16. LCP – iCordis
17. SmartCOMM DocGen
18. Bitskout
19. ModuleQ
20. Seismic Library
21. AvePoint Cloud Governance
22. Apptigent PowerTools PRO
23. allGeo
24. Adobe PDF Services
25. CobbleStone – Contract Insight
26. Vocean
27. Jupyrest
28. Blackbaud SKY Add-ins
29. Advanced Data Operations
30. FactSet
31. U.S. Bank Treasury Management
32. Maximizer
33. DocuSign Demo
34. Dokobit Portal
35. Meisterplan
36. Power Textor
37. Converter by Power2Apps
38. SMSAPI
39. CivicPlus Transform
40. OneBlink
41. iManage Work for Admins
42. DocuSign
43. Data Activator Early Access
44. InEight
45. Tesseron Invoice
46. Plumsail HelpDesk
47. ArcGIS
48. ArcGIS Enterprise
49. GMO Sign
50. OpenText Extended ECM
51. OpenText eDOCS
52. OpenText Core Share
53. Plumsail HelpDesk
54. ArcGIS
55. ArcGIS Enterprise
56. GMO Sign
57. OpenText Extended ECM
58. OpenText eDOCS
59. OpenText Core Share

Below are few of the most significant updates.

Microsoft Bookings

With this change, customers can select a booking page from the drop-down menu instead of entering the SMTP address for creating a Bookings trigger. We have also powered the connector with newer APIs for the experience to be better. If you run into any connection related issues, please delete and recreate Bookings connection from Data->Connections tab as we have updated our APIs as well for this new change.

Visit the Microsoft Bookings connector documentation to learn more.

Snowflake

Build low-code data applications in just a few clicks with Microsoft Power Platform and Snowflake. The Snowflake Connector for Microsoft Power Platform provides instant access to up-to-date data within your Snowflake environment without manually integrating against API endpoints. Now anyone can easily build low-code applications or workflows on Power Platform that leverage Snowflake data without any previous technical or app development experience.

The Snowflake Connector for Power Platform provides a wide range of benefits:

• Seamless data connectivity: You can easily connect to your Snowflake account from within the Power Apps environment.
• Advanced analytics:  Snowflake’s advanced analytics capabilities allow you to extract deeper insights from your data, including predictive analytics, machine learning, and data science workflows.
• Automation capabilities: Automate processes, trigger workflows, stay informed about data updates, and execute actions based on events in Snowflake.
• Secure data access: The Snowflake Connector for Power Platform provides secure data access, helping to protect from unauthorized access.

Get the Snowflake Connector for Microsoft Power Platform by installing it from the Power Platform Connectors listing. Explore our detailed Snowflake Quickstart guide or read the documentation and start building your data applications today.

Zoho Sign

The Zoho Sign platform enables organizations to digitally sign, send, and manage business paperwork from anywhere. This connector allows you to set up automated workflows to collect signatures on documents from your everyday apps and business tools such as CRM, HRMS, cloud storage, and other communication and collaboration platforms.  With this update, you’ll be able to connect your apps to the Zoho Sign service across all of our regional datacenters to initiate workflows for signing and processing document data within geographical boundaries that are best suited to your business operations.

Visit the Zoho Sign connector documentation to learn more.

Team Forms (powerautomate.com)

Teams Forms brings digital forms into Microsoft Teams and empowers your teams to build and deliver forms from within the productivity tools they already know and trust. Unlike many other forms solutions on the market, Team Forms works offline and communicates directly with your Teams SharePoint, ensuring that data captured by forms remains under your control and never leaves your trusted Microsoft 365 environment.

You can use the Team Forms connector to trigger automated workflows, access response fields, attachments, and generated PDFs.

Visit the Team Forms connector documentation to learn more.

Yeeflow

The Yeeflow connector bridges the gap between Yeeflow and Microsoft Power Automate, offering users an intuitive way to trigger workflows when data is added or updated in Yeeflow Data Lists. By eliminating the need for manual interventions, businesses can now automate their operations and ensure smooth data flow across platforms.

With the Yeeflow connector, Microsoft 365 users can seamlessly integrate Yeeflow with Microsoft Products and Third-party systems without writing a single line of code. This powerful integration empowers organizations to streamline their business processes and enhance collaboration effortlessly.

Highlights of the Yeeflow Connector:

• Effortless Integration: Microsoft 365 users can integrate Yeeflow with their existing Microsoft Products and Third-party systems seamlessly, simplifying the management of business processes.
• Code-Free Automation: With the Yeeflow connector, you don’t need to write any code. The user-friendly interface allows you to set up and customize workflows quickly, saving valuable time and resources.
• Streamlined Collaboration: Collaborate effortlessly between Yeeflow and Microsoft Power Automate users, enhancing cross-platform communication and optimizing productivity.

Visit the Yeeflow connector documentation to learn more.

RegexFlow ExecutePython

RegexFlow’s ExecutePython service allows users to execute Python scripts remotely.  All standard Python libraries are supported along with  openpyxl and pillow.  Additional libraries can be added by request.  The ExecutePython connector for Power Automate allows users to easily extend their Flows’ functionality with the flexibility of the Python programming language.

Visit the RegexFlow ExecutePython connector to learn more.

ArcGIS Survey123

ArcGIS Survey123 is a powerful solution for creating smart forms and surveys that accelerate data collection on web and mobile devices. Benefit from dynamic form builders that make designing simple to complex, engaging forms enriched with location data easy. Visualize and analyze survey results with a geographic lens to better understand where and why things occur. Share data to other critical business apps and services staff uses daily with the Survey123 Power Platform Connector. Provide instant access to real-time information to better support decision-making and improve business processes.

Visit the Survey123 connector documentation to learn more.

Vocean

Vocean, where co-creation meets next-level innovation, offers a powerful platform for open innovation and idea generation. Vocean enables effortless collaboration and use of the collective intelligence to drive innovation and achieve your organization’s full potential, further increased by the seamless Teams integration. With Vocean Copilot, our advanced AI-powered assistant, ideas can be refined, hidden patterns uncovered, and valuable suggestions for improvements revealed – leading to groundbreaking solutions. The Vocean connector for Power Automate empowers seamless connectivity between the Vocean platform and other apps, further enhancing the innovation process.

Visit the Vocean connector documentation to learn more.

Meisterplan

Meisterplan is a portfolio-level resource management tool that helps portfolio and resource managers manage people across teams and initiatives whether your work is traditional, agile or hybrid.

With the update to the Microsoft Power Automate Connector for Meisterplan, you can now read and update data of Financial Actuals. Additionally, we have added actions to read Meisterplan user data.

Visit the Meisterplan connector documentation to learn more. 
Power Textor

Power Textor is the ultimate game-changer for businesses looking to elevate their SMS game within Power Automate. The powerful SaaS tool helps businesses integrate SMS functionality to trigger flows relating to sending SMS and MMS to customers and receiving push notifications when a text message is received. This enables businesses engage with their audience through one-to-one conversation, tapping into the heart of their customer base.

Power Textor supports various text messaging options, including on-demand SMS, scheduled SMS, event reminders, and Google Review requests. All of it helps businesses build long-term brand loyalty with their customers.

Power Textor connector is currently available in the USA, Sweden, UK, and Canada and can be integrated with Power Automate, Logic Apps, and Power Apps to automate messaging.

Visit the Power Textor connector documentation to learn more.

Converter by Power2Apps

The Converter by Power2Apps allows you to easily convert common data formats to others (JSON to CSV, CSV to XLSX, File to PDF and many more). The focus here is on user-friendliness, in which the data structure is automatically detected.

In addition to better integration with Power Apps, many new actions have been added. These new actions cover 4 topics:

• Image conversions (Format conversions, Rotation, Compress).
• QR and barcodes (Create/read)
• PDF editing ((Un)-Protect, Merge, get Metadata)
• Add content to DOCX (Images, Text and Tables)

Visit the Converter by Power2Apps connector to learn more.

SMSAPI

SMSAPI is a global professional SMS provider and a part of the mobile industry-leading LINK Mobility Group. We excel at providing easy and powerful SMS gateway, API, ready-to-use integrations, and Microsoft Power-Up has become one of them. This connector enables adding SMS as a channel to your Microsoft workflows. It automates sending messages like SMS reminders, marketing, notifications, and one-time passwords.

To use the official SMSAPI Connector, register first at www.smsapi.com. Create a free test account, and we will add extra points to kickstart your journey with SMS communications.

Visit the SMSAPI connector documentation to learn more.

Data Activator Early Access

Data Activator is a no-code experience in Microsoft Fabric for automatically taking actions when patterns or conditions are detected in changing data. It monitors data in Power BI reports and EventStreams items, for when the data hits certain thresholds or matches other patterns. It then automatically takes appropriate action such as alerting users.

Using the Data Activator Power Automate connector, you can generate actions in external systems when your Data Activator triggers activate. This can be useful for sending notifications, creating action items in ticketing systems, or calling line-of-business apps from within Data Activator.

Click here to learn more about Data Activator.

(** Please note that Data Activator is currently in private preview, so you will need to be signed up for the private preview in order to use the Data Activator Power Automate connector.)

Visit the Data Activator Early Access connector documentation to learn more.

InEight

“Allowing for the seamless exchange of data between your existing back-office applications and InEight’s integrated project controls platform, InEight Connector brings proven project certainty to your business without all the hassle. Eliminating manual data entry and providing robust real-time analytics across your applications, the connector gets you one step closer to realizing complete project visibility and confidence. With over $1 trillion worth of construction projects around the world relying on InEight’s integrated project controls, you have full confidence in InEight on your projects. “

Author: Catie Williams, Vice President Product

Visit the InEight connector documentation to learn more.

Plumsail HelpDesk

Plumsail HelpDesk helps you to turn your SharePoint site into an efficient and user-friendly HelpDesk. In this update, we have added a new region. Now you can select a region while installing HelpDesk. It allows you to achieve better compliance with regional and industrial regulations.

Visit Plumsail HelpDesk to learn more.

ArcGIS

ArcGIS connects your automated workflows to resources from your ArcGIS organization. Access geoenrichment, geocoding, and routing services to add demographics and location information to your data. You can also use the ArcGIS connector to create feature layers and fetch data from existing feature layers in your ArcGIS organization. The ArcGIS connector works seamlessly with all the connectors in the Power Automate library. Further, it enables you to create automated flows leveraging triggers and webhooks based on record or attachment changes in your feature layer. The ArcGIS connector helps you easily maintain records and attachments through CRUD-based actions (insert, update, delete) in near real-time allowing you to fetch changes when you need them most.

Visit ArcGIS to learn more.

ArcGIS Enterprise

ArcGIS Enterprise connects your automated workflows to resources from your ArcGIS organization. Access geoenrichment, geocoding, and routing services to add demographics and location information to your data. You can also use the ArcGIS Enterprise connector to create feature layers and fetch data from existing feature layers in your ArcGIS organization. The ArcGIS Enterprise connector works seamlessly with all the connectors in the Power Automate library. Further, it enables you to create automated flows leveraging triggers and webhooks based on record or attachment changes in your feature layer (currently in Preview). The ArcGIS Enterprise connector helps you easily maintain records and attachments through CRUD-based actions (insert, update, delete) in near real-time allowing you to fetch changes when you need them most.

Visit ArcGIS Enterprise to learn more.

New Connectors released by Independent Publishers include:

Interested in submitting an Independent Publisher connector? Visit our documentation and our GitHub repository to learn how to get started.
Calendarific by Andras Fordos

Calendarific is a developer-friendly, worldwide service giving you access to public, local & bank holidays and observances; and spanning over 230 countries, 3,300+ states and 100+ languages.

View this connector in GitHub.
Leap-Ai by Chandra Sekhar

LeapAi image recognition service.

View this connector in GitHub.
MessageBird SMS  by Troy Taylor

Messagebird’s SMS service allows you to send and receive SMS messages to and from any country in the world.

View this connector in GitHub.
Microsoft Partner Center by Oleksii Skirko, Innoware Ukraine LLC

This connector allows you to connect to MPC API and collect some information including customer details, orders and subscriptions.

View this connector in GitHub.
Monster API  by Troy Taylor

With Monster API, you can effortlessly access powerful generative AI models such as Stable Diffusion for text to image and image to image.

View this connector in GitHub.
ScreenshotOne by Troy Taylor

ScreenshotOne is a scalable and straightforward screenshot service to cover all your needs by making screenshots. It converts any given URL or HTML to PNG, PDF, etc.

View this connector in GitHub.
SolarEdge by Richard Wierenga

The SolarEdge connector gives you the opportunity to display system data in other applications.

View this connector in GitHub.
Threads by Troy Taylor

Threads is a Slack replacement designed for makers. Threads provide a simple, focused canvas for sharing your work and getting rich feedback in return.

View this connector in GitHub.
io by Troy Taylor

Improve operational efficiency with the world’s leading enterprise-grade weather service. Use our hyper-accurate weather data for endless use cases across all industries.

View this connector in GitHub.
dev  by Troy Taylor

Create a short, temporary, self-destructing link to a website or message.

View this connector in GitHub.
WhatIsMyBrowser by Troy Taylor

The WhatIsMyBrowser.com service provides an easy way for your website or system to get detailed information about the technology that your visitors are using to browse your website. There are lots of uses for it, but some of the most popular ones include using this information to personalize the content and advertising on your site for each visitor, help identify “strange” or risky activity on your site, and to gather general demographic information about the visitors to your site.

View this connector in GitHub.
io by Troys Taylor

APlace is a service that allows you to simply integrate powerful geolocation tools into your application, including address autocomplete and reverse geocoding.

View this connector in GitHub
ApyHub by Troys Taylor

ApyHub is the a service utility belt that helps developers save time and boost efficiency. Included are actions for archiving and unarchive files.

View this connector in GitHub.
Daffy by Troys Taylor

Daffy is a not-for-profit community of members who have the commitment to put money aside for those less fortunate than themselves. Find organizations and causes you care about and recommend donations to over 1.5 million charities in the US.

View this connector in GitHub.
Dandelion by Troys Taylor

Dandelion is semantic text analytics as a service. They provide actions for entity extraction, sentiment analysis, keyword extraction, semantic similarity, and Wikisearch results.

View this connector in GitHub.
Fun Translations by Troy Taylor

Have some fun with our language translations.

View this connector in GitHub.
Hashtag API by Troy Taylor

The Hashtag Generator service allows you to generate relevant hashtags for your content based on a given keyword or image.

View this connector in GitHub.
Pixela by Troy Taylor

Pixela is the pixelation service. With this service, you can get a GitHub-like graph that expresses the degree of your various activities on a basis with a vivid gradation.

View this connector in GitHub.
Supportivekoala by Troy Taylor

Supportivekoala allows you to autogenerate images using templates.

View this connector in GitHub.
BKK Futar by Andras Fordos

Get and search planned and real-time information from the BKK FUTAR system – public transportation of Budapest – regarding journeys, vehicles, stops and many more!

View this connector in GitHub.
IP2LOCATION  by Andras Fordos

IP2Location returns geolocation information like country, region, city, latitude & longitude, ZIP code, time zone, ASN, ISP and so on for an IP.

View this connector in GitHub.
IP2WHOIS by Andras Fordos

Obtain domain information and WHOIS record by using a domain name, such as creation date, updated date, expiration date, etc.

View this connector in GitHub.
Sunrise-Sunset by Andras Fordos

Sunrise-Sunset provides sunset and sunrise times for a given latitude and longitude, including twilight informations. Attribution required.

View this connector in GitHub.
Updown by Andras Fordos

Updown is an online service that checks your website’s status by periodically sending an HTTP request to the URL of your choice. It then notifies you by email, sms or even a webhook, when your website is not responding correctly.

View this connector in GitHub.
Wayback Machine by Andras Fordos

The Wayback Machine is a digital archive of the World Wide Web and it allows the user to go \”back in time\” and see how websites looked in the past.

View this connector in GitHub.
Airlabs by Andras Fordos

Airlabs collects extensive real-time aviation and flight data from thousands of sources to cleanse, aggregate and organize it into comprehensive collections.

View this connector in GitHub.
Anthropic by Troy Taylor

Claude is a large language model (LLM) built by Anthropic. It’s trained to be a helpful assistant in a conversational tone.

View this connector in GitHub.
Mailinator by Troy Taylor

The Mailinator service provides programmatic access to the Mailinator system. This includes fetching and injecting messages into the Mailinator system and creating routing rules for specific message domains within the system.

View this connector in GitHub.
Mime Automation by Andreas Cieslik

Mime Automation provides a way to extract data from a TNEF (winmail.dat) encoded file

View this connector in GitHub.
Reflect by Troy Taylor

Reflect is a beautiful note-taking tool designed to help you think. Mirror the way your mind works by associating notes through backlinks. Reflect builds you a second brain that you can reference anytime.

View this connector in GitHub.
Kroki by Troy Taylor

Kroki provides a service to create diagrams from textual descriptions.

View this connector in GitHub.
Abbreviations by Troy Taylor

The Abbreviations service from STANDS4 enables you to get classified acronyms and abbreviations content for a given term.

View this connector in GitHub.
ai by Troy Taylor

Meet your brainstorming buddy, blank page remover, research assistant, and expert copywriter: Chat by Copy.ai. Use our generative AI platform to work faster, smarter, and anything but harder.

View this connector in GitHub.
Diffchecker by Andras Fordos

Diffchecker will compare your inputs to find the difference between two text files, images, PDFs and many other.

View this connector in GitHub.
Feathery by Troy Taylor

Feathery is transforming the way user interfaces for collecting information are built. We help users build customizable and developer-friendly forms.

View this connector in GitHub.
Hash Generator by Troy Taylor

This hash generator allows you to generate hashes from your input string. You can choose between SHA1, SHA256, SHA512 and MD5.

View this connector in GitHub.
Letterdrop by Troy Taylor

Letterdrop is the only SEO tool that optimizes for people-first content. Beyond SEO, it’s actually a complete content marketing suite designed to help you go from idea to publish as quickly as possible while following best practices. This includes project management, social distribution, and repurposing content.

View this connector in GitHub.
LoginLlama by Troy Taylor

LoginLlama adds an extra layer of customer security without the extra work. LoginLlama uses a number of ranking factors to decide if a login is deemed suspicious. We determine a score for each login based on how ‘suspicious’ it is. We then use Bollinger Bands to determine if the login is suspicious or not.

View this connector in GitHub.
NameAPI by Andras Fordos

NameAPI is a web API to handle people’s names in your software.

View this connector in GitHub.
Pinecone by Troy Taylor

Pinecone makes it easy to provide long-term memory for high-performance AI applications. Pinecone is a managed, cloud-native vector database with no infrastructure hassles. Pinecone serves fresh, filtered query results with low latency at the scale of billions of vectors.

View this connector in GitHub.
PixelMe by Troy Taylor

PixelMe links allow you to track customers across platforms and increase the likelihood of turning clicks into conversions. Deep links direct users straight to a particular website or app page, eliminating the need for them to navigate or re-enter billing details. PixelMe\u2019s deep links open directly in the Amazon app, allowing you to drive customers directly to the Amazon app for better UX, enhanced retention, and higher likelihood of conversion.

View this connector in GitHub.
TLDR by Troy Taylor

TLDR helps you summarize any piece of text into concise, easy to digest content so you can free yourself from information overload. Summarize any URL or text using state-of-the-art abstractive and extractive summarization models.

View this connector in GitHub.
vatcheckapi by Andras Fordos

vatcheckapi is a free and easy-to-use VAT lookup & validation service.

View this connector in GitHub.
VoiceRSS by Andras Fordos

Voice RSS Text-to-Speech (TTS) allows conversion of textual content to speech easier than ever.

View this connector in GitHub.

Learn more about Power Platform Connectors at the following links:

• Connectors overview: Power Platform connectors overview | Microsoft Learn
• Custom connectors overview: Custom connectors overview | Microsoft Learn
• Certification overview: Get your connector certified | Microsoft Learn
• Submit connector for certification: Submit your connector to Microsoft for certification | Microsoft Learn
• Connector auth types: Specifying connection parameters | Microsoft Learn
• Paconn tool: Microsoft Power Platform Connectors CLI | Microsoft Learn

The post ArcGIS, Meisterplan and Microsoft Translator among 60+ new connectors, 50+ connector updates launched to accelerate value from low code appeared first on Microsoft Power Platform Blog.

The latest updates to the Tenant-level analytics include analytics for Power Automate – Cloud flows deployed across multiple environments or the entire tenant.

To better accommodate the rapid expansion of Power Platform adoption across the enterprise, service administrators depend on advanced monitoring solutions.  Tenant-wide analytics are built on service telemetry data derived from Power Platform apps, bots, and services. These solutions allow environment admins to effectively monitor activities related to Cloud flows across the organization.  This update includes an expansion to the Data Export pipeline making Usage & Inventory metrics for Cloud flows available to Power Platform customers.

Who has access?

Admins with the following roles and a license can view the Power Platform admin center analytics:

• Tenant-level administrator – has access to all environments
• Environment-level admin – environment list is filtered to include only environments where the admin has Contributor or Environment Admin role

How does it work?

After enabling Tenant-level analytics, environment admins navigate to the Analytics -> Power Automate tab.  In the upper-right corner, select Tenant level analytics from the dropdown list.

Further reading

• Preview: Tenant-level analytics for Power Automate – Power Platform | Microsoft Docs

The post Announcing Tenant-level analytics for Power Automate Cloud flows appeared first on Microsoft Power Platform Blog.

Launching Robotic Process Automation for Power Automate

Near the beginning of 2020, we announced the general availability of Robotic Process Automation (RPA) for Power Automate.  We launched RPA in the form of UI flows to automate tasks on Win32 applications and Google Chrome or Microsoft Edge web-based applications.  The UI flows, which we now call Desktop flows, were offered in both attended and unattended modes (figure 1).  With attended RPA, users can automate task for legacy applications on their local machines.  In unattended mode, users can automate tasks without the need for any human intervention. Running RPA in unattended mode enables automation across single or multiple desktops or virtual machines.  With unattended RPA (figure 1), an automation bot logs in to a designated Windows device, executes the desired automation, and then logouts.  Key features for unattended mode include:

• Execution on a cluster of machines: This feature enables you to define a cluster of machines that increase capacity and reduce the management cost of running unattended automation.
• Centralized reporting: Users can centrally review job performance across their cluster of machines.

Softomotive Acquisition

To further enhance our RPA offering, we acquired the industry leading automation company Softomotive which immediately provided us with an additional 15 years of RPA expertise and the ability to integrate Softomotive’s proprietary WinAutomation RPA technology into Power Automate.  WinAutomation helped unlock additional options (figure 2) for RPA desktop authoring enabling Power Automate users to easily create bots and automate Windows-based tasks. The combined offering also broadened our RPA capabilities by extending automation to AS400, Java, SAP, Citrix and traditional green-screen terminal applications among others.  Also, we expanded web-based RPA to include the Firefox and Internet Explorer browsers.  To briefly summarize, with the acquisition of Softomotive, Power Automate was able to:

• Deliver comprehensive low-code desktop automation solution with WinAutomation – providing customers with additional choices for creating workflows in Power Automate. Now, anyone can build RPA bots with our existing browser-based authoring app or through a new desktop app with WinAutomation.
• Expanded the out-of-the-box UI automation drivers for commonly used apps and services – furthered out commitment to providing the most robust set of RPA capabilities in one platform and expanding the existing desktop automation experience with the addition of Softomotive’s robust set of connectors and applications.
• Enabling parallel execution and multitasking – enabled customers to execute multiple workflows and automations in parallel and on the same machine to reduce latency and improve the efficiency of their bots. This brings the same incredible scale from existing Power Automate API automation to UI automation.

Launching Power Automate Desktop

From the initial launch of Desktop flows and the subsequent acquisition of Softomotive, our combined teams were geared to quickly integrate and provide our customers with one of the best RPA services in the industry.  The diligent work of our engineers led to the quick integration and release of Microsoft’s Power Automate Dekstop.  Power Automate Desktop, extended the automation capabilities in Power Automate to on-premises processes and tasks, expanding the possibilities of desktop or web-based application. Power Automate Desktop offers a new drag-and-drop visual designer for 370+ actions that run on your desktop.  With the new Power Automate Desktop, users can:

• Accelerate automation with an easy-to-use visual designer: Power Automate Desktop allows users to automate tasks or processes from their machine. The drag-and-drop visual designer and live debugging tool make it possible to automate processes and displays the process steps helping turn ideas into reality (figure 3).
• Simulate multiple scenarios with the web and desktop recorders: Automate your favorite web apps with the Web Recorder, or capture on-screen elements for your desktop apps with the Desktop Recorder. The recorders track keyboard and mouse interactions and translates them into a clear automation path that can be replayed across web apps and desktop applications.
• Automate between Windows applications with key actions: Automate both modern, Windows applications and legacy systems with a diverse set of actions—without making changes to your current IT infrastructure. A single flow can support tasks across systems that include SAP, websites, and legacy terminals such as mainframes and AS/400, Citrix, and more.
• Reduce bottlenecks with flexible exception handling: Prepare for the unexpected by leveraging error-handling at any point in the automation process. Ensure automations run with precision and speed by setting up safeguards such as retries, alternate execution or notifications when errors occur. Each action in the script supports no-code error and exception handling, and execution logs that include error details and screenshots to help with troubleshooting.

New Analytics Reporting

To help ensure visibility and control over the new Power Automate RPA capabilities, we introduced new analytics reports available through the Power Platform Admin Center.  The following four new reports are available through the admin center:

1. Runswhich gives you an overview of daily, weekly and monthly desktop flows run statics, with trending lines and run results breakdown (e.g. success/failure/cancel) This report gives insights on how actively desktop flows are used in each environment.
2. Usage which shows you the desktop flows that being used most so you can get a good idea about your automation inventory.
3. Created which shows you analytics against recent created new desktop flows, so you understand how active your desktop flows makers and who they are. (Note, you must upgrade the Power Automate Desktopapp to the GA version, released 12/09/2020 or later to generate correct data for this report)
4. Errors which shows the top error types that have been caused failures in your desktop flows. (Note, you must upgrade the Power Automate Desktopapp to the GA version, released 12/09/2020 or later, in order to generate correct data for this report)

 
Public Preview of Process Advisor

One of the expanding features in automation services is process mining technology so that organizations can better understand which tasks to automate.  Ideally automation leads to greater savings of time and money, and that is achieved, through automating tasks providing the greatest return on investment (ROI).  To this end, Process Advisor was released for public preview, serving as a process mining capability in Power Automate that provides a deeper understanding of how people work and provides insights about time-consuming processes best suited for automation. Process Advisor enables users to visualize, identify bottlenecks, and gain insights into the various processes being created across your organization.  With Process Advisor users can:

1. Create: Identify and create the process about which you want to gain insights.
2. Share: Invite colleagues to collaborate and add new recordings.
3. Record: Record the actions either you or your colleagues take to complete the process at hand.
4. Annotate/Edit: Remove sensitive information, then group your actions into meaningful activities.
5. Analyze: Generate a process map where you can analyze it and get insights.

Process Advisor was one of final highlights for 2020.  There were many other features and capabilities we launched with Power Automate but we gave a glimpse of some of the most exciting features.  Be sure to catch us at Microsoft Ignite between Mar 2-4 to learn about some of the latest updates and new announcements.

 
Enhance Your Digital Transformation with Power Automate

Learn more about Power Automate by joining our growing Power Automate community and participate in discussions, provide insights, and even influence product roadmap. If you’re not already, begin following the Power Automate blog to get news on the latest updates.  To get started on your first flows, learn how to use Power Automate from our tutorials and our video channels hosted by Power Automate engineers who will demonstrate how to create sophisticated flows within a matter of minutes. Go to powerautomate.com, to get started with Power Automate today!

• Power Platform Mechanics Series
• A guide to building enterprise-ready flows
• Power Automate Community
• Power Automate Blog
• Learn Power Automate
• Power Automate Tutorials with Jon Levesque
• Power Automate Tutorials with Audrie Gordon
• Administering a PowerApps Enterprise Deployment Technical Whitepaper
• AI Builder

The post Looking Back on Power Automate’s 2020 appeared first on Microsoft Power Platform Blog.

A strategy we want employ is to better understand the types of issues our customers are having as soon as possible. If we can interpret their intent, we can ensure the correct people within our organization are aware of the issue, to provide a more timely outcome. But, to achieve this, we need some intelligent technology. Fortunately, we can take advantage of LUIS.ai which will understand the customer’s intent so we can route this information correctly.

Scenario

A power company, called Contoso Energy, would like to improve their customer service and wants to provide many channels for customers to solicit assistance. In addition to mobile, social and telephone conversations, they continue to receive customer support requests over email. Sifting through emails manually to log support cases inside of their ERP (Microsoft Dynamics 365) is a time consuming and low-value activity. Especially, when you consider the people that can help solve the customer’s issue, are not immediately informed of the issue.

As a power company, there are many customer requests that can be made including reporting a power outage, billing queries, street light replacement and vegetation brushing to name a few. Some of these requests are higher priority than others so it is important we understand the user’s intent when we log the support case. This allows us to prioritize their case correctly and ensure the right department can address high priority incidents asap!

Solution Overview

To achieve their goals, Contoso Energy is going to use Microsoft Flow to automate the retrievals of emails that are received in the customer service inbox. Instead of an employee reading, and reacting, to these emails, Microsoft Flow will apply a filter on specific keywords. Next, the body of the email is passed into our LUIS connector. LUIS stands for Language Understanding Intelligent Service and uses machine learning to allow people to build applications that can receive user input in natural language and extract meaning from it. We will use LUIS to interpret the intent of the email that our customer has sent us so that we can log it appropriately within our Dynamics 365 case. If the customer concern is a high priority, such as a power outage, we want to let our Field Services know right away. This way, they can prioritize the resolution of the incident. Once we have created our case within Dynamics 365 and made the impacted department aware, we will acknowledge the customer’s request by sending a follow-up email that includes their case number.

LUIS

Before we work on our flow, we need to build our LUIS application. We can access the LUIS service from https://www.luis.ai. LUIS has been covered in a previous Flow Blog post, so please refer to that post if you are new to creating LUIS applications. 

Within LUIS, we are going to define four different Intents:

With our Intents defined, we need to go into each one and provide some utterances. Utterances are related statements that infer an action, in natural language, provided by a user. In our Power Outage Intent, we will describe some sentences that we expect to receive via email that imply there is a power outage. The more descriptions we provide, the more accurate our LUIS model will be.

Once we have created our Intents and Utterances, we can then test and train our application.

With our testing complete, we can publish our application to a Staging or Production Slot.

After our application has been published, we will have access to a starter key and an endpoint URL. We can use this endpoint to perform additional testing through a tool such as Postman or from a custom application. To call LUIS from flow, we need to copy the Key String.

Microsoft Flow

Our flow will be triggered when a new email arrives in our customer support mailbox. We can include a Subject Filter if we are controlling how the email is created, such as an email form on a web page.

If we expect our emails to be received in Html format, we can use the Html to text action to remove the Html markup so that when we insert the content into Dynamics 365, we are not including this additional formatting.

Next, we will pass the text output to our LUIS action where we will provide this text as our Utterance Text. In this case we do not have a Desired Intent, so we can leave that blank.

We will use the Top Scoring Intent that LUIS identified throughout the rest of our flow, so we will create a variable called Intent where we can store this String value.

With our interactions with LUIS complete, we can now focus on Dynamics 365. When we create a Case for our customer, we want to be able to link it to an Account. To do this, we will call the List records Dynamics 365 action and provide a Filter Query of emailaddress1 eq ‘From’.

Next, we need to perform a validation to ensure that we found a record, prior to logging a Case. This validation occurs by using the length expression and passing in the body(‘List_records’)?[‘value’] from our List records response message. If we don’t find a record, we can simply send an email escalation to a Customer Service group mailbox. If we do find that a record exists we will continue with our process.

With a customer record found, we will now go ahead and create a Case within Dynamics 365. Within the Create a new record action we will pass in our LUIS-derived Intent as our Case Title, specify the Account (id) as the Customer and our inbound email Body as our Description.

Now that we have a Case logged within Dynamics 365, we want to inform the respective groups if this is a high priority case. To determine this, we will pass our Intent into a Switch statement. There are two events that we are focused on: Power Outage and Billing. 

Should the Intent be one of these types, we will post a message to the appropriate team’s Microsoft Teams channel. Within this message, we can include our Intent, Account Name, Case Number and Description.

There is nothing worse than creating a Customer Service Case and not getting a response. So let’s ensure our customer is confident that we have received their request by echoing their original request and providing the Case Number via an email.

Our flow is now complete, let’s now test our automated business process.

Testing

Let’s construct an email that includes a subject of Customer Support Request so that our email filter catches it.

Let’s now look at our Run Details to see how LUIS interpreted our email. In this case LUIS correctly determined that the incoming ticket was related to a Power Outage.

Now, we can log into Dynamics 365 and see that a new case has been created that has a Title of Power Outage. It has also correctly linked our customer’s Account.

Within Microsoft Teams, we also see a new message has been posted in our Power Outage channel.

Lastly, an email was sent back to the customer acknowledging their request and the Case Number for their issue. 

Summary

The entire duration of this automated business process was six seconds. Yes, six seconds! Now, in this case we haven’t just arbitrary logged a ticket within a Customer Information System, but we have understood the intent of the customer request and prioritized it to ensure we can get the right people focused on the problem as quickly as possible.

This was all possible without writing a single line of code, provisioning infrastructure or requiring a deep understanding of machine learning technology.

We hope you enjoyed this content. If you have ideas for templates or other feedback, please leave us comments below or post on our Community forums.

The post Advanced | Flow of the Week: Automating Intelligent Customer Service using Microsoft Flow, LUIS.ai and Dynamics 365 appeared first on Microsoft Power Platform Blog.

Let’s take a closer look at our scenario, we have a standard boiler plate agreement, that is use when hiring contractors. All contractors must sign this document before we can move forward. Once all the signatories have signed the document, we perform a standard background check which usually takes a couple of days. Once the background checks are cleared, the contractors get a welcome email with a link to the resources and onboarding guide. If I were to do this manually, I’d have to keep track of all the requests that I have sent, and when they get signed – send a thank you email acknowledging the receipt. A few days later, another email with the welcome information. The manual busy work starts to pile up when you have 100’s of such requests going out every day.

Automating this busy work with Flow is fairly straightforward task –
Start off by, searching for a trigger “When an envelope status changes” and select “Completed” from the dropdown on the envelope status.

Next to send the email from using Flow, we need to list the recipients of the envelope, i.e. set of documents that require signatures.

Note: You will be setting up the recipients of the envelope in the DocuSign portal.

Then simply add the steps to send the “Thank you” email as shown here, followed by a delay of 3 days, and then add a step to send a Welcome email with a link.

Pro-tip : Use bit.ly to shorten your links. You can read up on how to do that in this post: https://flow.microsoft.com/en-us/blog/bitly-integration/
Instead of using a delay, you can also use an approval email to trigger sending the “Welcome email”.

This workflows is customizable to your taste and you can start with these templates, if you have similar scenarios.
Note: Don’t forget to tailor the emails to your scenario with the correct links and verbiage.

• Streamline document signing and onboarding process (with delay)
• Streamline document signing and onboarding process (with approval)

As always, we welcome comments or questions on our forums, blogs and social handles. Let us know how you’d use Flow to streamline or automate your busy work.
 

The post Flow of the week: Streamline document signing and on-boarding processes appeared first on Microsoft Power Platform Blog.