{"id":13153,"date":"2021-01-27T08:00:43","date_gmt":"2021-01-27T16:00:43","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/power-platform\/blog\/power-apps\/adh-clinic\/"},"modified":"2024-10-04T11:22:40","modified_gmt":"2024-10-04T18:22:40","slug":"adh-clinic","status":"publish","type":"power-apps","link":"https:\/\/www.microsoft.com\/en-us\/power-platform\/blog\/power-apps\/adh-clinic\/","title":{"rendered":"ADH Clinic adopts Microsoft Power Platform – a small business survival story"},"content":{"rendered":"

ADH Clinic<\/a> is a solo-venture massage, physical, and remedial therapy business based in Taunton, UK. Founded in 2000 by accomplished practitioner Andrea Douthwaite-Hodges, the clinic had successfully been supporting patients in the Somerset area until COVID-19 lockdown restrictions prevented Andrea from seeing her patients anymore.<\/p>\n

Faced with the loss of her family\u2019s primary income, the uncertainty of how long COVID restrictions would be in place, and concerns about how ADH Clinic would meet the new regulations, Andrea needed something to save her business.<\/p>\n

This post delves into the incredible story of how small business owner Andrea Douthwaite-Hodges partnered with two dear friends who implemented a digital solution that enabled her to safely re-open her clinic during the pandemic. The solution includes Microsoft Bookings, Outlook, Microsoft Forms, Power Apps, Power Automate, and Dataverse (formerly known as Common Data Service). not only helped Andrea\u2019s business to survive but also laid the foundations for it to thrive and grow as never before.<\/p>\n

Meet Andrea<\/h2>\n

Andrea is a highly skilled practitioner who has spent the last two decades building her own private practice alongside gaining valuable experience from her 17 years in the Physiotherapy Department at Nuffield Hospital. Using a multi-faceted approach, Andrea combines her experience as a remedial massage therapist, physical trainer, and reflexologist, along with her experience treating diabetes and obesity management to treat not just symptoms but treat her patients as whole human beings.<\/p>\n

Tenacious and driven, Andrea is no stranger to rising through adversity. Following her husband\u2019s stroke in 2016, she embarked on developing her skills further at the ARNI (Action for Rehabilitation from Neurological Injury) Institute to better support him. Consequently, she is now able to offer stroke rehabilitation therapy at her own clinic and help many more people.<\/p>\n

Her vast array of qualifications and uniquely personal and holistic approach has earned her complete faith from her loyal patient base, as can be seen by the many touching testimonials<\/a> featured on her website.<\/p>\n

The problem with paper<\/h2>\n

Before Microsoft Power Platform entered her life, Andrea was successfully running her clinic manually, using a paper diary to manage appointments and take notes for her patients, taking all bookings by phone, and storing paper copies of medical and consent forms in folders, along with paper references for all physiotherapy exercises and all the other material needed on a day-to-day basis.<\/p>\n

This way of working presented some challenges:<\/p>\n