{"id":7471,"date":"2019-11-26T06:00:15","date_gmt":"2019-11-26T14:00:15","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/power-platform\/blog\/power-apps\/priceline-australia\/"},"modified":"2024-09-25T15:14:16","modified_gmt":"2024-09-25T22:14:16","slug":"priceline-australia","status":"publish","type":"power-apps","link":"https:\/\/www.microsoft.com\/en-us\/power-platform\/blog\/power-apps\/priceline-australia\/","title":{"rendered":"Priceline optimizes retail store operations with Microsoft Power Platform"},"content":{"rendered":"
\n
\n


\n“The speed at which I could build out these on-screen components helped me realize the appeal of low-code platforms. Power Apps has a lot to offer even to the most experienced developers among us.” <\/em><\/span>\u2013 James Matson, IT Retail Innovation Lead, Australian Pharmaceutical Industries<\/em><\/span><\/p>\n<\/blockquote>\n

In this blog post we learn about James Matson\u2019s perspective as a full stack professional developer embracing low-code development with Microsoft Power Platform. James is an IT Retail Innovation Lead at Australian Pharmaceutical Industries (API), a publicly listed company that is about to celebrate its 110th birthday as one of Australia\u2019s leading pharmaceutical distributors and fastest growing health and beauty retailers. With presence across Australia, the API network boasts more than 480 Priceline and Priceline Pharmacy stores, 970 Soul Pattinson stores, Pharmacist Advice Club and over 50 Clear Skincare clinics. API is best known for their network of Priceline and Priceline Pharmacy stores<\/a>.<\/p>\n

James built a solution for Business Leaders (Area Managers), to gain insights on the health of their retail stores, and in doing so was convinced that \u201cPower Apps had a lot to offer even to the most experienced developers.\u201d The Power Platform connector infrastructure made it possible for him to easily integrate with Azure functions, Azure Table Storage, Bing Maps and existing web APIs.<\/p>\n

BUSINESS SCENARIO<\/strong><\/h3>\n

Priceline Pharmacy is a much-loved health and beauty brand in the Australian market with the retail store teams providing an exceptional customer experience. Each team aims to deliver the right range of products at the right time, be well presented, and provide a warm and knowledgeable customer service experience.<\/p>\n

Each month, the Business Leaders visit each of the 480+ Priceline stores, and primarily use the solution that James developed to access and view several retail and customer service metrics during key promotional events. These include how the store is tracking in regard to sales and basket size, and key best sellers.<\/p>\n

BEFORE POWER PLATFORM<\/strong><\/h3>\n

Before investing in the Power Platform, the process of providing business leaders and other key retail employees with the kind of information required to make informed decisions varied across different stores. Useful data could be gathered in one of the following ways:<\/p>\n