Patents
1. Systems and methods for generating dialog trees
US 20220318497A1 (opens in new tab) – Pending application – Filed: May 28, 2021
A dialog tree generation system is provided, including a processor, and a memory storing instructions that, when executed by the processor, cause the system to receive documents, parse the documents into raw blocks, extract visual design elements from the raw blocks, generate a content structure from the extracted visual design elements, generate at least a dialog decision tree based on the extracted content structure, the dialog decision tree comprising a plurality of nodes organized into a hierarchy, and output the dialog decision tree.
2. Artificial intelligence assisted content authoring for automated agents
US 20200005117A1 (opens in new tab) – Pending application – Filed: June 28, 2018
Systems and devices to perform content authoring and establish conversation models for automated agents such as chatbots and virtual assistants are disclosed. In an example, operations for content authoring, to produce a conversation model, include: identifying respective intents from conversation segments in an unstructured data source; generating a knowledge graph of the conversation model to organize the identified intents; linking the intents in the knowledge graph to properties of the respective conversations, for properties used to guide a subject conversation with the conversation model; and outputting the conversation model, to be usable with the automated agent to conduct the subject conversation with a human user. In further examples, the operations include defining trigger phrases, solutions, and constraints corresponding to the respective intents, such that subsequent use of the knowledge graph by the conversation model directs the subject conversation based on an intent expressed in the subject conversation.