@article{monroy-hernandez2017how,
author = {Monroy-Hernandez, Andres and Cranshaw, Justin},
title = {How We Built a Virtual Scheduling Assistant at Microsoft},
year = {2017},
month = {July},
abstract = {Many people would agree that scheduling meetings is tedious. Perhaps you have experienced an email chain like this:
Jenn, a potential client: Hey! What day/time works for a quick call next week?
You: (toggling between calendar app and email) I’m wide open Monday.
Jenn: (several hours later) Sorry. Traveling that day. How about Wednesday at 10 AM?
You: (checking your calendar app again) That should work. Your office?
Jenn: My office is great. Maybe we should see if Emad can join?
This back-and-forth can carry on, and it can get even more challenging when people use different calendaring systems or meet across different time zones. Not only are these exchanges time-consuming, they also obliterate our ability to focus on more demanding tasks.},
url = {http://approjects.co.za/?big=en-us/research/publication/built-virtual-scheduling-assistant-microsoft/},
journal = {Harvard Business Review},
}