@inproceedings{zhao2018calendar-aware,
author = {Zhao, Qian and Bennett, Paul and Fourney, Adam and Thompson, Anne Loomis and Williams, Shane and Troy, Adam D. and Dumais, Susan},
title = {Calendar-Aware Proactive Email Recommendation},
booktitle = {Proceedings of the 41st Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR 2018)},
year = {2018},
month = {July},
abstract = {In this paper, we study how to leverage calendar information to help with email re-finding using a zero-query prototype, Calendar Aware Proactive Email Recommender System(CAPERS). CAPERS proactively selects and displays potentially useful emails to users based on their upcoming calendar events with a particular focus on meeting preparation. We approach this problem domain through a survey, a task-based experiment, and a field experiment comparing multiple email recommenders in a large technology company. We first show that a large proportion of email access is related to meetings and then study the effects of four email recommenders on user perception and engagement taking into account four categories of factors: the amount of email content, email recency, calendar-email content match, and calendar-email people match. We demonstrate that these factors all positively predict the usefulness of emails to meeting preparation and that calendar-email content match is the most important. We study the effects of different machine learning models for predicting usefulness and find that an online-learned linear model doubles user engagement compared with the baselines, which suggests the benefit of continuous online learning.},
publisher = {ACM – Association for Computing Machinery},
url = {http://approjects.co.za/?big=en-us/research/publication/calendar-aware-proactive-email-recommendation/},
}