@inproceedings{white2012effects,
author = {White, Ryen W. and Richardson, Matthew},
title = {Effects of Expertise Differences in Synchronous Social Q&A},
booktitle = {Proceedings of the 35th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR 2012)},
year = {2012},
month = {August},
abstract = {Synchronous social question-and-answer (Q&A) systems match askers to answerers and support real-time dialog between them to resolve questions. These systems typically find answerers based on the degree of expertise match with the asker’s initial question. However, since synchronous social Q&A involves a dialog between asker and answerer, differences in expertise may also matter (e.g., extreme novices and experts may have difficulty establishing common ground). In this poster we use data from a live social Q&A system to explore the impact of expertise differences on answer quality and aspects of the dialog itself. The findings of our study suggest that synchronous social Q&A systems should consider the relative expertise of candidate answerers with respect to the asker, and offer interactive dialog support to help establish common ground between askers and answerers.},
url = {http://approjects.co.za/?big=en-us/research/publication/effects-expertise-differences-synchronous-social-qa/},
edition = {Proceedings of the 35th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR 2012)},
}