@misc{brush2006it,
author = {Brush, A.J.},
title = {IT@Home: Often Best Left to Professionals},
year = {2006},
month = {April},
abstract = {In this position paper I argue that we should not expect everyone to do their own technical support. Rather devices should be designed so that some IT@Home tasks are as easy as possible and others require a professional (or very motivated home user). I divide IT@Home into three phases, installing a home network, adding new devices, and maintaining the home device ecosystem, and discuss the role of home users and professionals in each phase. I conclude with some research questions inspired by this perspective. Throughout the paper I draw on historical data from the introduction of other technologies into United States homes as a point of comparison to the current state of IT@Home.},
url = {http://approjects.co.za/?big=en-us/research/publication/ithome-often-best-left-to-professionals/},
edition = {CHI 2006 Workshop: IT@Home: Unraveling Complexities of Networked Devices in the Home},
note = {CHI 2006 Workshop: IT@Home: Unraveling Complexities of Networked Devices in the Home},
}