@inproceedings{dabbish2003marked,
author = {Dabbish, Laura and Venolia, Gina and Cadiz, JJ},
title = {Marked for deletion: an analysis of email data},
booktitle = {CHI '03: CHI '03 extended abstracts on Human factors in computing systems},
year = {2003},
month = {January},
abstract = {What characteristics of an email message make it more likely to be discarded? Statistical analyses of a set of deleted and non-deleted messages revealed several factors that were important in predicting the fate of a message. After controlling for the owner of the particular message, four factors turned out to be most important: history of communication with the sender (messages sent to and messages received from), intra-organizational vs. external sender, and size of the recipient group.},
publisher = {ACM},
url = {http://approjects.co.za/?big=en-us/research/publication/marked-for-deletion-an-analysis-of-email-data/},
pages = {924-925},
isbn = {1-58113-637-4},
edition = {CHI '03: CHI '03 extended abstracts on Human factors in computing systems},
}