@inproceedings{bell2019perceptions,
author = {Bell, Samuel and Wood, Clara and Sarkar, Advait},
title = {Perceptions of Chatbots in Therapy},
booktitle = {37th Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (CHI '19 Extended Abstracts)},
year = {2019},
month = {May},
abstract = {Several studies have investigated the clinical efficacy of remote-, internet- and chatbot-based therapy, but there are other factors, such as enjoyment and smoothness, that are important in a good therapy session.We piloted a comparative study of therapy sessions following the interaction of 10 participants with human therapists versus a chatbot (simulated using a Wizard of Oz protocol), finding evidence to suggest that when compared against a human therapist control, participants find chatbot-provided therapy less useful, less enjoyable, and their conversations less smooth (a key dimension of a positively regarded therapy session). Our findings suggest that research into chatbots for cognitive behavioural therapy would be more effective when directly addressing these drawbacks.},
publisher = {ACM},
url = {http://approjects.co.za/?big=en-us/research/publication/perceptions-of-chatbots-in-therapy/},
}