@inproceedings{gamon2005pulse,
author = {Gamon, Michael and Aue, Anthony and Corston-Oliver, Simon and Ringger, Eric},
title = {Pulse: Mining Customer Opinions from Free Text},
series = {Lecture Notes in Computer Science},
booktitle = {Proceedings of IDA-05, the 6th International Symposium on Intelligent Data Analysis},
year = {2005},
month = {January},
abstract = {We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion "at a glance" or explore the data at a finer level of detail. We describe a simple but effective technique for clustering sentences, the application of a bootstrapping approach to sentiment classification, and a novel user-interface.},
publisher = {Springer-Verlag},
url = {http://approjects.co.za/?big=en-us/research/publication/pulse-mining-customer-opinions-from-free-text/},
pages = {121-132},
volume = {3646},
edition = {Proceedings of IDA-05, the 6th International Symposium on Intelligent Data Analysis},
}