@inproceedings{cui2017superagent,
author = {Cui, Lei and Wei, Furu and Huang, Shaohan and Tan, Chuanqi and Duan, Chaoqun and Zhou, Ming},
title = {SuperAgent: A Customer Service Chatbot for E-commerce Websites},
booktitle = {ACL 2017},
year = {2017},
month = {July},
abstract = {Conventional customer service chatbots are usually based on human dialogue, yet significant issues in terms of data scale and privacy. In this paper, we present SuperAgent, a customer service chatbot that leverages large-scale and publicly available e-commerce data. Distinct from existing counterparts, SuperAgent takes advantage of data from in-page product descriptions as well as user-generated content from e-commerce websites, which is more practical and cost-effective when answering repetitive questions, freeing up human support staff to answer much higher value questions. We demonstrate SuperAgent as an add-on extension to mainstream web browsers and show its usefulness to user's online shopping experience.},
publisher = {Association for Computational Linguistics},
url = {http://approjects.co.za/?big=en-us/research/publication/superagent-customer-service-chatbot-e-commerce-websites/},
pages = {97-102},
}