@inbook{sellen2011things,
author = {Sellen, Abigail and Harper, Richard},
title = {Things We've Learnt About Communication},
booktitle = {Things We've Learnt About},
year = {2011},
month = {October},
abstract = {“Things We’ve Learnt About..” is a publication from the Human Experience & Design team that summarises our work around a specific theme in a way that we hope is interesting, insightful and inspirational.},
url = {http://approjects.co.za/?big=en-us/research/publication/things-weve-learnt-about-communication/},
}