{"id":157008,"date":"2006-04-22T00:00:00","date_gmt":"2006-04-22T00:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/research\/msr-research-item\/ithome-often-best-left-to-professionals\/"},"modified":"2018-10-16T19:57:00","modified_gmt":"2018-10-17T02:57:00","slug":"ithome-often-best-left-to-professionals","status":"publish","type":"msr-research-item","link":"https:\/\/www.microsoft.com\/en-us\/research\/publication\/ithome-often-best-left-to-professionals\/","title":{"rendered":"IT@Home: Often Best Left to Professionals"},"content":{"rendered":"<div class=\"asset-content\">\n<p>In this position paper I argue that we should not expect everyone to do their own technical support. Rather devices should be designed so that some IT@Home tasks are as easy as possible and others require a professional (or very motivated home user). I divide IT@Home into three phases, installing a home network, adding new devices, and maintaining the home device ecosystem, and discuss the role of home users and professionals in each phase. I conclude with some research questions inspired by this perspective. Throughout the paper I draw on historical data from the introduction of other technologies into United States homes as a point of comparison to the current state of IT@Home.<\/p>\n<\/div>\n<p><!-- .asset-content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this position paper I argue that we should not expect everyone to do their own technical support. Rather devices should be designed so that some IT@Home tasks are as easy as possible and others require a professional (or very motivated home user). I divide IT@Home into three phases, installing a home network, adding new [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"msr-content-type":[3],"msr-research-highlight":[],"research-area":[13554],"msr-publication-type":[193724],"msr-product-type":[],"msr-focus-area":[],"msr-platform":[],"msr-download-source":[],"msr-locale":[268875],"msr-post-option":[],"msr-field-of-study":[],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-157008","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-human-computer-interaction","msr-locale-en_us"],"msr_publishername":"","msr_edition":"CHI 2006 Workshop: IT@Home: Unraveling Complexities of Networked Devices in the 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