{"id":162387,"date":"2012-06-01T00:00:00","date_gmt":"2012-06-01T00:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/research\/msr-research-item\/characterizing-and-predicting-which-bugs-get-reopened\/"},"modified":"2018-10-16T20:17:14","modified_gmt":"2018-10-17T03:17:14","slug":"characterizing-and-predicting-which-bugs-get-reopened","status":"publish","type":"msr-research-item","link":"https:\/\/www.microsoft.com\/en-us\/research\/publication\/characterizing-and-predicting-which-bugs-get-reopened\/","title":{"rendered":"Characterizing and Predicting Which Bugs Get Reopened"},"content":{"rendered":"<div class=\"asset-content\">\n<p>Fixing bugs is an important part of the software development process. An underlying aspect is the effectiveness of fixes: if a fair number of fixed bugs are reopened, it could indicate instability in the software system. To the best of our knowledge there has been on little prior work on understanding the dynamics of bug reopens. Towards that end, in this paper, we characterize when bug reports are reopened by using the Microsoft Windows operating system project as an empirical case study. Our analysis is based on a mixed-methods approach. First, we categorize the primary reasons for reopens based on a survey of 358 Microsoft employees. We then reinforce these results with a large-scale quantitative study of Windows bug reports, focusing on factors related to bug report edits and relationships between people involved in handling the bug. Finally, we build statistical models to describe the impact of various metrics on reopening bugs ranging from the reputation of the opener to how the bug was found.<\/p>\n<\/div>\n<p><!-- .asset-content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fixing bugs is an important part of the software development process. An underlying aspect is the effectiveness of fixes: if a fair number of fixed bugs are reopened, it could indicate instability in the software system. To the best of our knowledge there has been on little prior work on understanding the dynamics of bug [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"msr-content-type":[3],"msr-research-highlight":[],"research-area":[13560],"msr-publication-type":[193716],"msr-product-type":[],"msr-focus-area":[],"msr-platform":[],"msr-download-source":[],"msr-locale":[268875],"msr-post-option":[],"msr-field-of-study":[],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-162387","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-programming-languages-software-engineering","msr-locale-en_us"],"msr_publishername":"IEEE","msr_edition":"Proceedings of the 34th International Conference on Software Engineering (ICSE 2012 SEIP Track)","msr_affiliation":"","msr_published_date":"2012-06-01","msr_host":"","msr_duration":"","msr_version":"","msr_speaker":"","msr_other_contributors":"","msr_booktitle":"","msr_pages_string":"","msr_chapter":"","msr_isbn":"","msr_journal":"","msr_volume":"","msr_number":"","msr_editors":"","msr_series":"","msr_issue":"","msr_organization":"","msr_how_published":"","msr_notes":"","msr_highlight_text":"","msr_release_tracker_id":"","msr_original_fields_of_study":"","msr_download_urls":"","msr_external_url":"","msr_secondary_video_url":"","msr_longbiography":"","msr_microsoftintellectualproperty":1,"msr_main_download":"205979","msr_publicationurl":"","msr_doi":"","msr_publication_uploader":[{"type":"file","title":"zimmermann-icse-2012.pdf","viewUrl":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2016\/02\/zimmermann-icse-2012.pdf","id":205979,"label_id":0}],"msr_related_uploader":"","msr_attachments":[{"id":205979,"url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2016\/02\/zimmermann-icse-2012.pdf"}],"msr-author-ordering":[{"type":"user_nicename","value":"tzimmer","user_id":34453,"rest_url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=tzimmer"},{"type":"user_nicename","value":"nachin","user_id":33044,"rest_url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=nachin"},{"type":"text","value":"Philip J. Guo","user_id":0,"rest_url":false},{"type":"user_nicename","value":"bmurphy","user_id":31259,"rest_url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=bmurphy"}],"msr_impact_theme":[],"msr_research_lab":[],"msr_event":[],"msr_group":[144860],"msr_project":[170993,170901],"publication":[],"video":[],"download":[],"msr_publication_type":"inproceedings","related_content":{"projects":[{"ID":170993,"post_title":"Tools for Software Engineers","post_name":"tools-for-software-engineers","post_type":"msr-project","post_date":"2012-06-29 06:20:39","post_modified":"2021-11-12 09:09:39","post_status":"publish","permalink":"https:\/\/www.microsoft.com\/en-us\/research\/project\/tools-for-software-engineers\/","post_excerpt":"The mission of Microsoft's One Engineering System (formerly known as Tools for Software Engineers) team is to enable the world's best product engineering teams with world-class tools and systems that help them ship products their customers love. 1ES provides tools and services to cover the full spectrum of the engineering life-cycle, from the developer desktop to product deployment. 1ES focuses on engineering solutions that mitigate the unique scale challenges that Microsoft teams face, both in&hellip;","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-project\/170993"}]}},{"ID":170901,"post_title":"Software Processes","post_name":"software-process","post_type":"msr-project","post_date":"2012-02-07 13:42:34","post_modified":"2020-09-10 09:41:50","post_status":"publish","permalink":"https:\/\/www.microsoft.com\/en-us\/research\/project\/software-process\/","post_excerpt":"Our studies on software process include organizational impact on quality, agile software development, global software development, effort estimation, development branches, and build analysis.","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-project\/170901"}]}}]},"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/162387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/types\/msr-research-item"}],"version-history":[{"count":1,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/162387\/revisions"}],"predecessor-version":[{"id":525962,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/162387\/revisions\/525962"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/media?parent=162387"}],"wp:term":[{"taxonomy":"msr-content-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-content-type?post=162387"},{"taxonomy":"msr-research-highlight","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-highlight?post=162387"},{"taxonomy":"msr-research-area","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/research-area?post=162387"},{"taxonomy":"msr-publication-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-publication-type?post=162387"},{"taxonomy":"msr-product-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-product-type?post=162387"},{"taxonomy":"msr-focus-area","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-focus-area?post=162387"},{"taxonomy":"msr-platform","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-platform?post=162387"},{"taxonomy":"msr-download-source","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-download-source?post=162387"},{"taxonomy":"msr-locale","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-locale?post=162387"},{"taxonomy":"msr-post-option","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-post-option?post=162387"},{"taxonomy":"msr-field-of-study","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-field-of-study?post=162387"},{"taxonomy":"msr-conference","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-conference?post=162387"},{"taxonomy":"msr-journal","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-journal?post=162387"},{"taxonomy":"msr-impact-theme","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-impact-theme?post=162387"},{"taxonomy":"msr-pillar","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-pillar?post=162387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}