We should be enjoying a golden age of competence. We have access to so much information. YouTube videos show us how to do almost anything. And there are impressive achievements: Automobiles run more efficiently and last longer; products are rapidly distributed worldwide. Nevertheless, there is a sense that the world isn\u2019t running that smoothly. Inept governments and poor service are common. Financiers whose ruinous actions led to worldwide recession didn\u2019t lose their jobs. In HCI, many nod when Don Norman says, \u201cUI is getting worse\u2014all over.\u201d How could incompetence be on the rise when knowledge and tools proliferate?<\/p>\n","protected":false},"excerpt":{"rendered":"
We should be enjoying a golden age of competence. We have access to so much information. YouTube videos show us how to do almost anything. And there are impressive achievements: Automobiles run more efficiently and last longer; products are rapidly distributed worldwide. Nevertheless, there is a sense that the world isn\u2019t running that smoothly. Inept […]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","msr-author-ordering":null,"msr_publishername":"","msr_publisher_other":"","msr_booktitle":"","msr_chapter":"","msr_edition":"ACM Interactions","msr_editors":"","msr_how_published":"","msr_isbn":"","msr_issue":"","msr_journal":"ACM 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