Several studies have investigated the clinical efficacy of remote-, internet- and chatbot-based therapy, but there are other factors, such as enjoyment and smoothness, that are important in a good therapy session.We piloted a comparative study of therapy sessions following the interaction of 10 participants with human therapists versus a chatbot (simulated using a Wizard of Oz protocol), finding evidence to suggest that when compared against a human therapist control, participants find chatbot-provided therapy less useful, less enjoyable, and their conversations less smooth (a key dimension of a positively regarded therapy session). Our findings suggest that research into chatbots for cognitive behavioural therapy would be more effective when directly addressing these drawbacks.<\/p>\n","protected":false},"excerpt":{"rendered":"
Several studies have investigated the clinical efficacy of remote-, internet- and chatbot-based therapy, but there are other factors, such as enjoyment and smoothness, that are important in a good therapy session.We piloted a comparative study of therapy sessions following the interaction of 10 participants with human therapists versus a chatbot (simulated using a Wizard of 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