{"id":673023,"date":"2020-07-07T17:52:38","date_gmt":"2020-07-08T00:52:38","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/research\/?post_type=msr-research-item&#038;p=673023"},"modified":"2023-02-13T11:34:47","modified_gmt":"2023-02-13T19:34:47","slug":"establishing-a-research-agenda-for-enterprise-information-management","status":"publish","type":"msr-research-item","link":"https:\/\/www.microsoft.com\/en-us\/research\/publication\/establishing-a-research-agenda-for-enterprise-information-management\/","title":{"rendered":"Establishing a research agenda for enterprise information management"},"content":{"rendered":"<h3><strong>ABSTRACT<\/strong><\/h3>\n<p>Much is being made of the need for organisations to prepare for a \u2018new normal\u2019 in the wake of the Covid19 pandemic. This presumes that the \u2018normal\u2019 is well understood and that the \u2018new normal\u2019 will be a stable position. In reality it may take several years to achieve the \u2018new normal\u2019. In the near term organisations will need to support a complex and constantly changing mix of office and remote working.\u00a0Because there has been so little research into how information has created, stored, discovered, used and shared (the information lifecycle) heretofore there is a substantial risk that changes introduced to ameliorate the impact of Covid19 may not have any substantial impact on improved information management and indeed could be counter-productive. Solutions to support a substantial work-at-home workforce may not be scalable and extensible if a more heterogenous framework of remote + office is found to be optimal.\u00a0This paper highlights how little is known about how information flows around organisations. It is based on both published research and on the insights and outcomes of over 100 information management consultancy projects.\u00a0Computational ethnography could become an important research methodology in tracking information flows but there are technical, compliance and ethical issues which need to be addressed by the global research community as a matter of urgency. Experience from research into personal information management and knowledge management should also be taken into account.\u00a0The paper proposes that every effort should be taken to facilitate exchanges of experience and expertise between academic research and practitioners who need to make business-critical decisions based on high-quality information.<\/p>\n<h3>Keywords<\/h3>\n<p>Computational ethnography, enterprise search, ethnography, information management, information risk, information seeking, knowledge management, personal information management.<\/p>\n<p><iframe loading=\"lazy\" title=\"Martin White video\" src=\"https:\/\/player.vimeo.com\/video\/441570900?dnt=1&app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/p>\n<h3>ABOUT THE AUTHOR\/S<\/h3>\n<p><strong>Martin S. White<\/strong><br \/>\nUniversity of Sheffield and Intranet Focus Ltd.<br \/>\n<a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" href=\"http:\/\/mailto:Martin.white@intranetfocus.com\">Martin.white@intranetfocus.com<\/a><\/p>\n<p><em>Martin White is Managing Director, <a href=\"www.intranetfocus.com\" target=\"_blank\" rel=\"noopener noreferrer\">Intranet Focus Ltd<\/a> (Horsham, UK) and a Visiting Professor at the Information School, University of Sheffield. Over the last two decades he has undertaken a wide range of information management projects for multi-national organisations with complex information management and information discovery challenges. He is the author of four books on enterprise search management.<\/em><\/p>\n<p><small><em>New Future of Work 2020, August 3\u20135, 2020<\/em><br \/>\n\u00a9 2020 Copyright held by the owner\/author(s)<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ABSTRACT Much is being made of the need for organisations to prepare for a \u2018new normal\u2019 in the wake of the Covid19 pandemic. This presumes that the \u2018normal\u2019 is well understood and that the \u2018new normal\u2019 will be a stable position. In reality it may take several years to achieve the \u2018new normal\u2019. In the [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"footnotes":""},"msr-content-type":[3],"msr-research-highlight":[],"research-area":[13554,13559],"msr-publication-type":[193726],"msr-product-type":[],"msr-focus-area":[],"msr-platform":[],"msr-download-source":[],"msr-locale":[268875],"msr-field-of-study":[],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-673023","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-human-computer-interaction","msr-research-area-social-sciences","msr-locale-en_us"],"msr_publishername":"","msr_edition":"","msr_affiliation":"","msr_published_date":"2020-8-3","msr_host":"","msr_duration":"","msr_version":"","msr_speaker":"","msr_other_contributors":"","msr_booktitle":"","msr_pages_string":"","msr_chapter":"","msr_isbn":"","msr_journal":"","msr_volume":"","msr_number":"","msr_editors":"","msr_series":"","msr_issue":"","msr_organization":"","msr_how_published":"","msr_notes":"","msr_highlight_text":"","msr_release_tracker_id":"","msr_original_fields_of_study":"","msr_download_urls":"","msr_external_url":"","msr_secondary_video_url":"","msr_longbiography":"","msr_microsoftintellectualproperty":0,"msr_main_download":"","msr_publicationurl":"","msr_doi":"","msr_publication_uploader":[{"type":"file","viewUrl":"https:\/\/www.microsoft.com\/en-us\/research\/uploads\/prod\/2020\/07\/NFW-White.pdf","id":"678537","title":"nfw-white","label_id":"243109","label":0}],"msr_related_uploader":"","msr_attachments":[{"id":678537,"url":"https:\/\/www.microsoft.com\/en-us\/research\/uploads\/prod\/2020\/07\/NFW-White.pdf"},{"id":673026,"url":"https:\/\/www.microsoft.com\/en-us\/research\/uploads\/prod\/2020\/07\/NFW-11-White.pdf"}],"msr-author-ordering":[{"type":"text","value":"Martin S. 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