{"id":674391,"date":"2020-07-11T17:26:52","date_gmt":"2020-07-12T00:26:52","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/research\/?post_type=msr-research-item&#038;p=674391"},"modified":"2023-02-14T14:58:46","modified_gmt":"2023-02-14T22:58:46","slug":"multicommunicating-and-the-future-of-work","status":"publish","type":"msr-research-item","link":"https:\/\/www.microsoft.com\/en-us\/research\/publication\/multicommunicating-and-the-future-of-work\/","title":{"rendered":"Multicommunicating and The Future of Work"},"content":{"rendered":"<h3><strong>ABSTRACT<\/strong><\/h3>\n<p>Multicommunicating, the practice of using technology to carry on multiple near-simultaneous conversations, has been studied for almost two decades, but much of the research has focused on in-person meetings. This practice has new meaning in light of the COVID-19 Pandemic as more people are working remotely\u2014many new to this practice\u2014and teams are looking for ways to be more productive. This position statement paper establishes why multicommunicating is an important concept for the growing prevalence of remote work and the future of work. In addition to reviewing the relevant research, this paper answers some key questions around this practice including sites of multicommunicating, why people engage in this practice, and typical outcomes. We conclude by describing current implications that invite research to further understand how this practice could and should be studied, now and in the future.<\/p>\n<h3>Keywords<\/h3>\n<p>multicommunicating, virtual teams, remote work, multitasking, attention, work, meetings<\/p>\n<p><iframe loading=\"lazy\" title=\"Multicommunicating and the Future of Work\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/Bj7S1F8xsJM?feature=oembed&rel=0\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3>ABOUT THE AUTHORS<\/h3>\n<p><strong>Keri K. Stephens<\/strong><br \/>\nThe University of Texas at Austin<br \/>\n<a href=\"mailto:keristephens@austin.utexas.edu\">keristephens@austin.utexas.edu<\/a><\/p>\n<p><em>Keri K. Stephens, PhD, is an Associate Professor in Organizational Communication Technology in the Moody College of Communication at The University of Texas at Austin. Her research program examines the role of technology in organizational practices. She has authored over 80 articles, and her two most recent books are New Media in Times of Crisis (2019, Routledge), and Negotiating Control: Organizations and Mobile Communication. <a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" href=\"https:\/\/commstudies.utexas.edu\/faculty\/keri-stephens\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/commstudies.utexas.edu\/faculty\/keri-stephens<\/a><\/em><\/p>\n<p><strong>Anastazja G. Harris<\/strong><br \/>\nThe University of Texas at Austin<br \/>\n<a href=\"mailto:harrisana@utexas.edu\">harrisana@utexas.edu<\/a><\/p>\n<p><strong>Eric D. Waters<\/strong><br \/>\nMarquette University<br \/>\n<a href=\"mailto:eric.waters@marquette.edu\">eric.waters@marquette.edu<\/a><\/p>\n<p><small><em>New Future of Work 2020, August 3\u20135, 2020<\/em><br \/>\n\u00a9 2020 Copyright held by the owner\/author(s).<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ABSTRACT Multicommunicating, the practice of using technology to carry on multiple near-simultaneous conversations, has been studied for almost two decades, but much of the research has focused on in-person meetings. This practice has new meaning in light of the COVID-19 Pandemic as more people are working remotely\u2014many new to this practice\u2014and teams are looking for [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"msr-content-type":[3],"msr-research-highlight":[],"research-area":[13554,13559],"msr-publication-type":[193726],"msr-product-type":[],"msr-focus-area":[],"msr-platform":[],"msr-download-source":[],"msr-locale":[268875],"msr-post-option":[],"msr-field-of-study":[],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-674391","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-human-computer-interaction","msr-research-area-social-sciences","msr-locale-en_us"],"msr_publishername":"","msr_edition":"","msr_affiliation":"","msr_published_date":"2020-8-3","msr_host":"","msr_duration":"","msr_version":"","msr_speaker":"","msr_other_contributors":"","msr_booktitle":"","msr_pages_string":"","msr_chapter":"","msr_isbn":"","msr_journal":"","msr_volume":"","msr_number":"","msr_editors":"","msr_series":"","msr_issue":"","msr_organization":"","msr_how_published":"","msr_notes":"","msr_highlight_text":"","msr_release_tracker_id":"","msr_original_fields_of_study":"","msr_download_urls":"","msr_external_url":"","msr_secondary_video_url":"","msr_longbiography":"","msr_microsoftintellectualproperty":0,"msr_main_download":"","msr_publicationurl":"","msr_doi":"","msr_publication_uploader":[{"type":"file","viewUrl":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2020\/07\/NFW-Stephens-et-al.pdf","id":"678867","title":"nfw-stephens-et-al","label_id":"243109","label":0}],"msr_related_uploader":"","msr_attachments":[{"id":678867,"url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2020\/07\/NFW-Stephens-et-al.pdf"},{"id":674394,"url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2020\/07\/NFW-32-Stephens-Harris-Waters.pdf"}],"msr-author-ordering":[{"type":"text","value":"Keri K. 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Along with Microsoft\u2019s New Future of Work Report 2022, this research looks at the impact of remote work on the personal productivity and well-being of Microsoft\u2019s own employees, the effects of remote work on cross-group collaboration, how working from home affects work relationships, how the pandemic has affected farmers and farmworkers and exploring&hellip;","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-project\/918261"}]}}]},"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/674391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/types\/msr-research-item"}],"version-history":[{"count":12,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/674391\/revisions"}],"predecessor-version":[{"id":680724,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-item\/674391\/revisions\/680724"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/media?parent=674391"}],"wp:term":[{"taxonomy":"msr-content-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-content-type?post=674391"},{"taxonomy":"msr-research-highlight","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-research-highlight?post=674391"},{"taxonomy":"msr-research-area","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/research-area?post=674391"},{"taxonomy":"msr-publication-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-publication-type?post=674391"},{"taxonomy":"msr-product-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-product-type?post=674391"},{"taxonomy":"msr-focus-area","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-focus-area?post=674391"},{"taxonomy":"msr-platform","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-platform?post=674391"},{"taxonomy":"msr-download-source","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-download-source?post=674391"},{"taxonomy":"msr-locale","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-locale?post=674391"},{"taxonomy":"msr-post-option","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-post-option?post=674391"},{"taxonomy":"msr-field-of-study","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-field-of-study?post=674391"},{"taxonomy":"msr-conference","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-conference?post=674391"},{"taxonomy":"msr-journal","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-journal?post=674391"},{"taxonomy":"msr-impact-theme","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-impact-theme?post=674391"},{"taxonomy":"msr-pillar","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-pillar?post=674391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}