{"id":675669,"date":"2020-07-15T17:11:06","date_gmt":"2020-07-16T00:11:06","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/research\/?post_type=msr-research-item&#038;p=675669"},"modified":"2023-02-14T15:03:54","modified_gmt":"2023-02-14T23:03:54","slug":"resilience-and-the-rapid-shift-to-remote-working-at-a-university-emerging-questions","status":"publish","type":"msr-research-item","link":"https:\/\/www.microsoft.com\/en-us\/research\/publication\/resilience-and-the-rapid-shift-to-remote-working-at-a-university-emerging-questions\/","title":{"rendered":"Resilience and the Rapid Shift to Remote Working at a University: Emerging Questions"},"content":{"rendered":"<h3><strong>ABSTRACT<\/strong><\/h3>\n<p>We describe work-in-progress for a qualitative, interview-based study of organizational resilience at a large research university during the unfolding crisis of the COVID-19 pandemic. This paper discusses example data and questions raised by interviews of participants that represent a wide variety of roles, contexts, and challenges. Our ongoing data collection shows participants navigating different ways of enacting resilience in their attempts to weather the rapid changes to their work and organizations brought on by COVID-19. This preliminary work already raises questions about how organizational resilience is enacted, how the boundaries of formal organizations are being redefined, and work activities are being reorganized. These themes lay groundwork for future studies of organizational and system resilience during long-term crises.<\/p>\n<h3>Keywords<\/h3>\n<p>resilience, CSCW, organizational theory, infrastructure studies, coordination<\/p>\n<p><iframe loading=\"lazy\" title=\"Resilience and the Rapid Shift to Remote Working at a University: Emerging Questions\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/rikyzJnglUk?feature=oembed&rel=0\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3 class=\"\">ABOUT THE AUTHOR\/S<\/h3>\n<p><strong>Caitie Lustig<\/strong><br \/>\nUniversity of Washington<br \/>\n<a href=\"mailto:celustig@uw.edu\">celustig@uw.edu<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n<p><strong>Ridley Jones<\/strong><br \/>\nUniversity of Washington<br \/>\n<a href=\"mailto:rajone@uw.edu\">rajone@uw.edu<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n<p><strong>Josephine Hoy<\/strong><br \/>\nUniversity of Washington<br \/>\n<a href=\"mailto:joeyhoy@uw.edu\">joeyhoy@uw.edu<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n<p><strong>Negin Alimohammadi<\/strong><br \/>\nUniversity of Washington<br \/>\n<a href=\"mailto:negin@uw.edu\">negin@uw.edu<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n<p><strong>Charlotte P. Lee <\/strong><br \/>\nUniversity of Washington<br \/>\n<a href=\"mailto:cplee@uw.edu\">cplee@uw.edu<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/p>\n<p><em>Josephine Hoy, Caitlin Lustig, Negin Alimohammadi, and Ridley Jones are PhD students in the Computer Supported Collaboration (CSC) Laboratory, which is directed by Prof. Charlotte P. Lee. We conduct empirical research on how people collaborate in everyday practices, in order to develop principled approaches to the design of collaborative systems and organizations. CSC is in the Department of Human Centered Design & Engineering at the University of Washington. <a class=\"msr-external-link glyph-append glyph-append-open-in-new-tab glyph-append-xsmall\" href=\"https:\/\/depts.washington.edu\/csclab\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/depts.washington.edu\/csclab<span class=\"sr-only\"> (opens in new tab)<\/span><\/a><\/em><\/p>\n<p><small><em>New Future of Work 2020, August 3\u20135, 2020<\/em><br \/>\n\u00a9 2020 Copyright held by the owner\/author(s).<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ABSTRACT We describe work-in-progress for a qualitative, interview-based study of organizational resilience at a large research university during the unfolding crisis of the COVID-19 pandemic. This paper discusses example data and questions raised by interviews of participants that represent a wide variety of roles, contexts, and challenges. Our ongoing data collection shows participants navigating different [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"footnotes":""},"msr-content-type":[3],"msr-research-highlight":[],"research-area":[13554,13559],"msr-publication-type":[193726],"msr-product-type":[],"msr-focus-area":[],"msr-platform":[],"msr-download-source":[],"msr-locale":[268875],"msr-field-of-study":[],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-675669","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-human-computer-interaction","msr-research-area-social-sciences","msr-locale-en_us"],"msr_publishername":"","msr_edition":"","msr_affiliation":"","msr_published_date":"2020-8-3","msr_host":"","msr_duration":"","msr_version":"","msr_speaker":"","msr_other_contributors":"","msr_booktitle":"","msr_pages_string":"","msr_chapter":"","msr_isbn":"","msr_journal":"","msr_volume":"","msr_number":"","msr_editors":"","msr_series":"","msr_issue":"","msr_organization":"","msr_how_published":"","msr_notes":"","msr_highlight_text":"","msr_release_tracker_id":"","msr_original_fields_of_study":"","msr_download_urls":"","msr_external_url":"","msr_secondary_video_url":"","msr_longbiography":"","msr_microsoftintellectualproperty":0,"msr_main_download":"","msr_publicationurl":"","msr_doi":"","msr_publication_uploader":[{"type":"file","viewUrl":"https:\/\/www.microsoft.com\/en-us\/research\/uploads\/prod\/2020\/07\/NFW-Lustig-et-al.pdf","id":"679215","title":"nfw-lustig-et-al","label_id":"243109","label":0}],"msr_related_uploader":"","msr_attachments":[{"id":679215,"url":"https:\/\/www.microsoft.com\/en-us\/research\/uploads\/prod\/2020\/07\/NFW-Lustig-et-al.pdf"},{"id":675678,"url":"https:\/\/www.microsoft.com\/en-us\/research\/uploads\/prod\/2020\/07\/NFW-44-Lustig-et-al.pdf"}],"msr-author-ordering":[{"type":"text","value":"Caitlin Lustig","user_id":0,"rest_url":false},{"type":"text","value":"Josephine Hoy","user_id":0,"rest_url":false},{"type":"text","value":"Negin Alimohammadi","user_id":0,"rest_url":false},{"type":"text","value":"Ridley Jones","user_id":0,"rest_url":false},{"type":"text","value":"Charlotte P. 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