Social media platforms often become environments of information ambiguity during crisis events. We studied the discussion around four \u201dcures\u201d for COVID-19 in India, where the highest number of cases were recorded between 2020 and May 2021, focusing on the role played by high network accounts on social media such as those of journalists, politicians, and celebrities. We find that information scarcity and anxiety among citizens enabled non-experts, particularly the aforementioned social media influencers. We find that this undermined institutional sources of information and led to massive spikes in online interest around unproven cures during the peak of the crisis.<\/p>\n","protected":false},"excerpt":{"rendered":"
Social media platforms often become environments of information ambiguity during crisis events. We studied the discussion around four \u201dcures\u201d for COVID-19 in India, where the highest number of cases were recorded between 2020 and May 2021, focusing on the role played by high network accounts on social media such as those of journalists, politicians, and […]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"msr-content-type":[3],"msr-research-highlight":[],"research-area":[13554,13553,13559,13568],"msr-publication-type":[193716],"msr-product-type":[],"msr-focus-area":[],"msr-platform":[],"msr-download-source":[],"msr-locale":[268875],"msr-post-option":[],"msr-field-of-study":[251461,247039,248485,247534,248500,253714],"msr-conference":[],"msr-journal":[],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-778651","msr-research-item","type-msr-research-item","status-publish","hentry","msr-research-area-human-computer-interaction","msr-research-area-medical-health-genomics","msr-research-area-social-sciences","msr-research-area-technology-for-emerging-markets","msr-locale-en_us","msr-field-of-study-contextual-information","msr-field-of-study-health-care","msr-field-of-study-human-computer-interaction","msr-field-of-study-social-media","msr-field-of-study-social-network","msr-field-of-study-sociotechnical-system"],"msr_publishername":"University of Hawaii at Manoa","msr_edition":"","msr_affiliation":"","msr_published_date":"2022-1-4","msr_host":"","msr_duration":"","msr_version":"","msr_speaker":"","msr_other_contributors":"","msr_booktitle":"","msr_pages_string":"","msr_chapter":"","msr_isbn":"","msr_journal":"","msr_volume":"","msr_number":"","msr_editors":"","msr_series":"","msr_issue":"","msr_organization":"University of Hawaii","msr_how_published":"","msr_notes":"","msr_highlight_text":"","msr_release_tracker_id":"","msr_original_fields_of_study":"","msr_download_urls":"","msr_external_url":"","msr_secondary_video_url":"","msr_longbiography":"","msr_microsoftintellectualproperty":1,"msr_main_download":"","msr_publicationurl":"","msr_doi":"","msr_publication_uploader":[{"type":"file","viewUrl":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2021\/09\/HICSS__Midinformation-1.pdf","id":"778810","title":"hicss__midinformation-1-2","label_id":"252679","label":0}],"msr_related_uploader":"","msr_attachments":[{"id":778810,"url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2021\/09\/HICSS__Midinformation-1.pdf"},{"id":778807,"url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-content\/uploads\/2021\/09\/HICSS__Midinformation-1.pdf"}],"msr-author-ordering":[{"type":"guest","value":"dibyendu-mishra","user_id":863073,"rest_url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=dibyendu-mishra"},{"type":"text","value":"Syeda Zainab Akbar","user_id":0,"rest_url":false},{"type":"guest","value":"gazal-shekhawat","user_id":863076,"rest_url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=gazal-shekhawat"},{"type":"user_nicename","value":"Joyojeet Pal","user_id":38332,"rest_url":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/microsoft-research\/v1\/researchers?person=Joyojeet Pal"}],"msr_impact_theme":[],"msr_research_lab":[199562],"msr_event":[],"msr_group":[144784,332906,916890],"msr_project":[918255,660930],"publication":[],"video":[],"download":[],"msr_publication_type":"inproceedings","related_content":{"projects":[{"ID":918255,"post_title":"Global response & information","post_name":"global-response-information","post_type":"msr-project","post_date":"2023-10-25 20:53:06","post_modified":"2023-10-26 14:22:31","post_status":"publish","permalink":"https:\/\/www.microsoft.com\/en-us\/research\/project\/global-response-information\/","post_excerpt":"The COVID-19 pandemic has affected nearly every aspect of life around the world, from healthcare and economics to diet and social needs. 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