{"id":182216,"date":"2008-12-02T00:00:00","date_gmt":"2009-10-31T09:27:41","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/research\/msr-research-item\/heed-a-framework-for-situation-aware-monitoring\/"},"modified":"2016-09-09T09:53:11","modified_gmt":"2016-09-09T16:53:11","slug":"heed-a-framework-for-situation-aware-monitoring","status":"publish","type":"msr-video","link":"https:\/\/www.microsoft.com\/en-us\/research\/video\/heed-a-framework-for-situation-aware-monitoring\/","title":{"rendered":"Heed: A Framework for Situation Aware Monitoring"},"content":{"rendered":"<div class=\"asset-content\">\n<p>Technology users are technology observers as well: monitoring for problems or opportunities that might arise.  Designing interfaces to support the monitoring of technology presents unique challenges: from detecting situations to responding to situations, to changing the tools to match a changing operating environment or the changing knowledge of the observer.<\/p>\n<p>I present &#8220;Heed&#8221;: a scale and framework to help observers of a system evaluate which situations need scrutiny and when, along with an example heed-based interface that encourages the development of situation awareness.  I discuss how the framework and interface can be applied to four different situations: server performance, a business&#8217;s finances, user experience in a community forum, and the risk of disease outbreak at a veterinary clinic.<\/p>\n<\/div>\n<p><!-- .asset-content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technology users are technology observers as well: monitoring for problems or opportunities that might arise. Designing interfaces to support the monitoring of technology presents unique challenges: from detecting situations to responding to situations, to changing the tools to match a changing operating environment or the changing knowledge of the observer. I present &#8220;Heed&#8221;: a scale [&hellip;]<\/p>\n","protected":false},"featured_media":194511,"template":"","meta":{"msr-url-field":"","msr-podcast-episode":"","msrModifiedDate":"","msrModifiedDateEnabled":false,"ep_exclude_from_search":false,"footnotes":""},"research-area":[],"msr-video-type":[],"msr-locale":[268875],"msr-impact-theme":[],"msr-pillar":[],"class_list":["post-182216","msr-video","type-msr-video","status-publish","has-post-thumbnail","hentry","msr-locale-en_us"],"msr_download_urls":"","msr_external_url":"https:\/\/youtu.be\/n3v8XqZ57S8","msr_secondary_video_url":"","msr_video_file":"","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-video\/182216"}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-video"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/types\/msr-video"}],"version-history":[{"count":0,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-video\/182216\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/media\/194511"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/media?parent=182216"}],"wp:term":[{"taxonomy":"msr-research-area","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/research-area?post=182216"},{"taxonomy":"msr-video-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-video-type?post=182216"},{"taxonomy":"msr-locale","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-locale?post=182216"},{"taxonomy":"msr-impact-theme","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-impact-theme?post=182216"},{"taxonomy":"msr-pillar","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/research\/wp-json\/wp\/v2\/msr-pillar?post=182216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}