{"id":91081,"date":"2020-05-11T09:00:51","date_gmt":"2020-05-11T16:00:51","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/security\/blog\/\/?p=91081"},"modified":"2023-05-26T14:18:39","modified_gmt":"2023-05-26T21:18:39","slug":"ciso-stress-busters-overcoming-obstacles","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/security\/blog\/2020\/05\/11\/ciso-stress-busters-overcoming-obstacles\/","title":{"rendered":"CISO stress-busters: post #1 overcoming obstacles"},"content":{"rendered":"<p>As part of the launch of the U.S. space program\u2019s moon shot, President Kennedy famously said we do these things \u201c<em>not because they are easy, but because they are hard<\/em>.\u201d The same can be said for the people responsible for security at their organizations; it is not a job one takes because it is easy. But it is critically important to keep our digital lives and work safe. And for the CISOs and leaders of the world, it is a job that is more than worth the hardships.<\/p>\n<p>Recent <a href=\"https:\/\/media.nominetcyber.com\/wp-content\/uploads\/2020\/02\/Nominet_The-CISO-Stress-Report_2020_V10.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">research from Nominet<\/a> paints a concerning picture of a few of those hardships. Forty-eight percent of CISO respondents indicated work stress had negatively impacted their mental health, this is almost double the number from last year\u2019s survey. Thirty-one percent reported job stress had negatively impacted their physical health and 40 percent have seen their job stress impacting their personal lives. Add a fairly rapid churn rate (<a href=\"https:\/\/media.nominetcyber.com\/wp-content\/uploads\/2020\/02\/Nominet_The-CISO-Stress-Report_2020_V10.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">26 months on average<\/a>) to all that stress and it\u2019s clear CISOs are managing a tremendous amount of stress every day. And when crises hit, from incident response after a breach to a suddenly remote workforce after COVID-19, that stress only shoots higher.<\/p>\n<p>Which is why we\u2019re starting this new blog series called &#8220;CISO stress-busters.&#8221; In the words of CISOs from around the globe, we\u2019ll be sharing insights, guidance, and support from peers on the front lines of the cyber workforce. Kicking us off\u2014the main challenges that CISOs face and how they turn those obstacles into opportunity. The goal of the series is to be a bit of chicken (or chik\u2019n for those vegans out there) soup for the CISO&#8217;s soul.<\/p>\n<p>Today\u2019s post features wisdom from three CISOs\/Security Leaders:<\/p>\n<ul>\n<li>TM Ching, Security CTO at DXC Technology<\/li>\n<li>Jim Eckart, (former) CISO at Coca-Cola<\/li>\n<li>Jason Golden, CISO at Mainstay Technologies<\/li>\n<\/ul>\n<h3>Clarifying contribution<\/h3>\n<p>Ask five different CEOs what their CISOs do and after the high level \u201cmanage security\u201d answer you\u2019ll probably get five very different explanations. This is partly because CISO responsibility can vary widely from company to company. So, it\u2019s no surprise that many of the CISOs we interviewed touched on this point.<\/p>\n<p>TM Ching summed it up this way, <em>\u201cDemonstrating my role to the organization can be a challenge\u2014a role like mine may be perceived as symbolic\u201d<\/em> or that security is just here to \u201c<em>slow things down<\/em>.\u201d For Jason, \u201c<em>making sure that business leaders understand the difference between IT Operations, Cybersecurity, and InfoSec<\/em>\u201d can be difficult because execs \u201c<em>often think all of those disciplines are the same thing<\/em>\u201d and that since IT Ops has the products and solutions, they own security. Jim also bumped up against confusion about the security role with multiple stakeholders pushing and pulling in different directions like \u201c<em>a CIO who says \u2018here is your budget,\u2019 a CFO who says \u2018why are you so expensive?\u2019 and a general counsel who says \u2018we could be leaking information everywhere.'&#8221;<\/em><\/p>\n<p>What works:<\/p>\n<ul>\n<li><strong>Educate Execs<\/strong>\u2014about the role of a CISO. Helping them \u201cunderstand that it takes a program, that it\u2019s a discipline.\u201d One inflection point is after a breach, \u201cyou may be sitting there with an executive, the insurance company, their attorneys, maybe a forensics company and it always looks the same. The executive is looking down the table at the wide-eyed IT person saying \u2018What happened?\u2019\u201d It\u2019s a opportunity to educate, to help \u201cmake sure the execs understand the purpose of risk management.\u201d\u2014Jason Golden.\u00a0\u00a0 To see how to do this watch <a href=\"https:\/\/www.microsoft.com\/en-us\/security\/business\/ciso-cybersecurity-strategy?rtc=1\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft CISO Series Episode 2 Part 1:\u00a0 Security is everyone\u2019s Business<\/a><\/li>\n<li><strong>Show Don\u2019t Tell<\/strong>\u2014\u201cIt is important to constantly demonstrate that I am here to help them succeed, and not to impose onerous compliance requirements that stall their projects.\u201d\u2014TM Ching<\/li>\n<li><strong>Accountability Awareness<\/strong>\u2014CISOs do a lot, but one thing they shouldn\u2019t do is to make risk decisions for the business in a vacuum. That\u2019s why it\u2019s critical to align \u201call stakeholders (IT, privacy, legal, financial, security, etc.) around the fact that cybersecurity and compliance are business risk issues and not IT issues. IT motions are (and should be) purely in response to the business&#8217; decision around risk tolerance.\u201d\u2014Jim Eckart<\/li>\n<\/ul>\n<h3>Exerting influence<\/h3>\n<p>Fans of <a href=\"https:\/\/www.cgl.ucsf.edu\/Outreach\/bmi219\/slides\/swc\/lec\/dev01.html\" target=\"_blank\" rel=\"noopener noreferrer\">Boehm\u2019s curve<\/a> know that the earlier security can be introduced into a process, the less expensive it is to fix defects and flaws. But it\u2019s not always easy for CISOs to get security a seat at the table whether it\u2019s early in the ideation process for a new customer facing application or during financial negotiations to move critical workloads to the cloud. As TM put it, \u201c<em>Exerting influence to ensure that projects are secured at Day 0. This is possibly the hardest thing to do<\/em>.\u201d And because \u201csome business owners do not take negative news very well\u201d telling them their new app baby is \u201csecurity ugly\u201d the day before launch can be a gruesome task. And as Jason pointed out, \u201c<em>it&#8217;s one thing to talk hypothetically about things like configuration management and change management and here are the things that you need to do to meet those controls so you can keep your contract. It&#8217;s a different thing to get that embedded in operations so that IT and HR all the way through finance are following the rules for change management and configuration management.\u201d<\/em><\/p>\n<p>What Works:<\/p>\n<ul>\n<li><strong>Negotiate engagement<\/strong>\u2014To avoid the last minute \u201cgotchas\u201d or bolting on security after a project has deployed, get into the conversation as early as possible. This isn\u2019t easy, but as TM explains, it can be done. \u201cIt takes a lot of negotiations to convince stakeholders why it will be beneficial for them in the long run to take a pause and put the security controls in place, before continuing with their projects.\u201d<\/li>\n<li><strong>Follow frameworks<\/strong>\u2014Well-known frameworks like the NIST Cybersecurity Framework, NIST SP800-53, and SP800-37 can help CISOs \u201ctake things from strategy to operations\u201d by providing baselines and best practices for building security into the entire organization and systems lifecycle. And that will pay off in the long run; \u201cwhen the auditors come calling, they&#8217;re looking for evidence that you&#8217;re following your security model and embedding that throughout the organization.\u201d \u2014Jason<\/li>\n<\/ul>\n<h3>Cultivating culture<\/h3>\n<p>Wouldn\u2019t it be wonderful if every company had a security mindset and understood the benefits of having a mature, well-funded security and risk management program? If every employee understood what a phish looks like and why they should report it? Unfortunately, most companies aren\u2019t laser focused on security, leaving that education work up to the CISO and their team. And having those conversations with stakeholders that sometimes have conflicting agendas requires technical depth and robust communication skills. That\u2019s not easy. As Jim points out, \u201c<em>it\u2019s a daunting scope of topics to be proficient in at all levels.<\/em>\u201d<\/p>\n<p>What works:<\/p>\n<ul>\n<li><strong>Human firewalls\u2014<\/strong>All the tech controls in the world won\u2019t stop 100 percent of attacks, people need to be part of the solution too. \u201cWe can address administrative controls, technical controls, physical controls, but you also need to address the culture and human behavior, or the <em>human firewalls<\/em>. You know you&#8217;re only going to be marginally successful if you don\u2019t engage employees too.\u201d \u2014Jason<\/li>\n<li><strong>Know your audience\u2014<\/strong>CISOs need to cultivate \u201cdepth and breadth. On any given day, I needed to move from board-level conversations (where participants barely understand security) all the way to the depths of zero day vulnerabilities, patching, security architecture.\u201d \u2014Jim<\/li>\n<\/ul>\n<p>Did you find these insights helpful? What would you tell your fellow CISOs about overcoming obstacles? What works for you? Please reach out to me on <a href=\"https:\/\/www.linkedin.com\/in\/dianakelleysecuritycurve\/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn<\/a> and let me know what you thought of this article and if you\u2019re interested in being interviewed for one of our upcoming posts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CISO guidance and support from around the world.<\/p>\n","protected":false},"author":96,"featured_media":91084,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[3659],"topic":[3683],"products":[],"threat-intelligence":[],"tags":[3822,3809],"coauthors":[1916],"class_list":["post-91081","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-best-practices","topic-security-management","tag-microsoft-security-insights","tag-security-strategies"],"yoast_head":"<!-- This site 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