Team: Microsoft Financial Integrity Unit
Solution: Readiness, Internal Communications

Microsoft’s Financial Integrity Unit (FIU) conducts global investigations to support the Office of Legal Compliance, covering every jurisdiction where Microsoft has employees or customers. This requires regular evaluation of information in a wide variety of languages.

The Microsoft Translator API allows FIU to conduct translation of documents and other sensitive data at a large scale with a high degree of accuracy.

“Translator allows us to respond to compliance concerns globally, timely, and with less reliance on third party translation services. By using Translator we resolve investigations faster and are able to deploy investigators more effectively.” Joshua, Senior Manager, Microsoft Financial Integrity Unit

Read more Translator Solutions in Action at www.aka.ms/TranslatorSolutionsInAction

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Team: My Reading Level
Solution: Translation Services

Microsoft Foundry Cambridge, an internal development team within Microsoft, developed the My Reading Level app for Windows 8.1 which provides non-native English speakers with a personalized newsfeed to help them improve their English skills and vocabulary.

Using the Microsoft Translator API, the app allows English learners to define and translate English text into their native languages, as well as hear how words are pronounced, on the fly while reading their newsfeeds.

The Foundry development team was able to easily incorporate the Microsoft Translator API into their app in less than a week giving them immediate support for over 40 languages, resulting in significant improvements of the app’s core educational benefits and user experience.

Read more Translator Solutions in Action at www.aka.ms/TranslatorSolutionsInAction

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Team: Internet Explorer
Solution: Customer Support

The Internet Explorer (IE) team at Microsoft uses the Microsoft Translator API to translate non-English customer reports from around the world, allowing them to resolve customer issues faster and more effectively. The API has also improved IE’s ability to triage customer comments and conduct data mining on text that is not written in English.

The Translator API was quick and painless for IE to incorporate into their current projects and workflows, and Translator’s marketplace portal has been easy to use— allowing them to effortlessly monitor and change their usage quotas.

Read more Translator Solutions in Action at www.aka.ms/TranslatorSolutionsInAction

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Team: Bing
Solution: Customer Support, Website Localization

The Bing search engine offers its services around the globe, with millions of requests entered in languages other than English. In order to improve foreign language search results, the Whole Page Relevance team at Bing needed a way to translate millions of phrases from more than 10 graphic device interface languages into English.

Rather than relying on a costly and time-consuming third-party human translator service, the team was able to use the Microsoft Translator API to quickly and efficiently translate millions of documents into English. This allowed the platform to better understand foreign language search requests and produce higher quality results.

Read more Translator Solutions in Action at www.aka.ms/TranslatorSolutionsInAction

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Team: Microsoft Services Global Delivery Solution: Customer Support Microsoft Services Global Delivery (MSGD) serves customers around the globe, especially catering to markets such as Asia-Pacific (including China) and Latin America. For overseas engagement in these regions, MSDG needs quick document translation – but the volume is too high for human translators. By using the Microsoft Translator API, MSGD was able to develop internal translation tools which can instantly read any Microsoft Office or PDF document and translate it in-place, using secure connections, without compromising any content or images. They also created a system which allows customers to communicate with them through two-way translation of XML, bridging the language gap when dealing with their customers’ legacy code. MSGD has been using their new translation system since 2013 for documentation in the Asia-Pacific and Latin American markets. The system has increased their business agility, allowing for quicker turnaround and seamless collaboration with their customers.    Read more Translator Solutions in Action at www.aka.ms/TranslatorSolutionsInAction

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