Microsoft AI Blogs

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September 27, 2024
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6 min read

Announcing fine-tuning for customization and support for new models in Azure AI  

To truly harness the power of generative AI, customization is key. In this blog, we share the latest Microsoft Azure AI updates.

Microsoft Azure Blog Microsoft Azure Blog
Customer service representative wearing a headset, assists a customer. The Dynamics 365 Sales icon is overlaid on the left side of the image.
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6 min read

How generative AI in customer relationship management emphasizes human skills to drive sales 

Successful sales is and always will be about human interactions, and the building of familiarity, comfort, and trust. But getting to those moments—all the searching and compiling and preparation—can take a lot of drudgery. Ensuring that an entire team of sellers has the time and capacity to strengthen those human relationships can be an enormous feat.

Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
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5 min read

Microsoft Trustworthy AI: Unlocking human potential starts with trust 

As AI advances, we all have a role to play to unlock AI’s positive impact for organizations and communities around the world. That’s why we’re focused on helping customers use and build AI that is trustworthy, meaning AI that is secure, safe and private. At Microsoft, we have commitments to ensure Trustworthy AI and are

Official Microsoft Blog Official Microsoft Blog
Product screen showing the Copilot Pages interface and collaboration between users in the Microsoft 365 Copilot web experience. The image background shows a dynamic visual of the Microsoft 365 app icons.
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9 min read

Microsoft 365 Copilot Wave 2: Pages, Python in Excel, and agents 

We are introducing Wave 2 of Microsoft 365 Copilot innovation, with three key updates. From enterprises to small businesses, they help Copilot get better every day. Nearly 1,000 customers have given us direct feedback on Copilot, and we’ve made more than 700 product updates based on that feedback.

Microsoft 365 Blog Microsoft 365 Blog
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4 min read

Measurement is the key to helping keep AI on track  

When Hanna Wallach first started testing machine learning models, the tasks were well-defined and easy to evaluate. Did the model correctly identify the cats in an image? Did it accurately predict the ratings different viewers gave to a movie? Did it transcribe the exact words someone just spoke? But this work of evaluating a model’s

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