As we reflect on this milestone, we want to pause and say thank you to our customers and partners who have inspired us to do our best work. From hospitals to schools to nonprofits and commercial enterprises, we’re humbled that so many of you use Teams to achieve your goals.

Today, more than 270 million people rely on Teams for hybrid work. Over 50 percent of organizations have standardized on Teams, according to a recent Morgan Stanley chief information officer (CIO) survey.¹ With the shift from remote to hybrid work, active Teams Rooms devices more than doubled year over year, and Teams Phone now has nearly 80 million active users. From the office to the frontline worker, Teams supports every employee. In fact, usage of Teams by frontline workers has doubled year over year.

Our work is far from over. We continue to listen, learn, and innovate to enable every organization to thrive in the new world of work. With insights from today’s release of our 2022 Work Trend Index, it’s never been more apparent the ways we work and the expectations we have from work are dramatically different than just two years ago, and our solutions need to evolve, too.

Today, we are announcing new product innovations designed to help make hybrid work work. Whether it’s creating more engaging meeting experiences, enabling collaboration with external partners or customers, or giving you the flexibility to work on your terms, these new features and solutions address the new expectations people have for the workplace.

Let’s dive in.

1. Reimagine the office experience

After two years of hybrid and remote work, our data shows the office still matters for workers and managers. However, business leaders will need to rethink both physical spaces and cultural norms to make office time worth the commute. This means being intentional about the who, why, and where of in-person gatherings and ensuring physical spaces are designed to help hybrid teams feel connected and engaged.

In our survey, 38 percent of hybrid employees say their biggest challenge is knowing when and why to come into the office, while only 28 percent of companies have established team agreements about who will be working from where.  

To help coordinate your office time with your team, we are updating Outlook to allow you to RSVP to meetings and note whether you plan to join in person or virtually. These new RSVP options will be available in public preview in Outlook on the web in the second quarter of 2022.

For those joining hybrid meetings from within a conference room, we’re making it easier and less distracting to establish a personal presence with new enhancements to the companion device experience for Teams Rooms. Today, when you join a meeting in Teams Rooms with your personal device, your audio is automatically turned off to avoid feedback. Soon, you’ll be prompted to turn your laptop video on so you can be clearly seen by remote participants no matter where you are in the room. To avoid distractions, your video will be hidden from the front-of-room screen as well as from the gallery of people joining from companion devices in the room. These enhancements will be generally available in the second quarter of 2022. Learn more from our Tech Community blog Elevating hybrid experiences with Microsoft Teams Rooms and Teams devices.

To bridge the gap between digital and physical workspaces, we’re introducing a new meeting layout for Teams Rooms called front row. Designed specifically for hybrid meetings, it brings the video gallery to eye level at the bottom of the screen so people in the meeting room can see remote colleagues in a more natural face-to-face interaction—similar to as if they were in the same physical space. Content is centered on the screen and surrounded by additional meeting information and attendee sentiment, including chat, raised hands, and live reactions. Front row is now available in preview, with enhanced features to follow later this year. Learn more about front row for Teams.

We’ve been working to bring the latest Microsoft experiences built for hybrid work—across Teams, Microsoft 365, Windows, and Whiteboard—to Surface Hub 2S, a collaborative canvas and meetings device certified for Microsoft Teams. Remote team members now have a dynamic view of in-room interactions, thanks to the new AI-powered Microsoft Surface Hub 2 Smart Camera. Automatic framing technology within the device dynamically adjusts the view of the room, reframing when someone leaves, more people come in, or a person interacts with content on the display. Surface Hub 2 Smart Camera is now available. Learn more from our Devices blog.

Being seen and heard is essential to an inclusive meeting environment, as is being able to collaborate seamlessly. New touch-enabled display solutions for Teams Rooms from Neat and Yealink are in the process of being certified for Teams Rooms on Android and will be available in the second quarter of 2022. These devices combine audio, video, touch display, and compute in a single unit—allowing for easy deployment and enhanced collaboration experiences. Learn more from our new Tech Community blog.

2. Make every meeting matter

We gather trillions of data points to understand how work is changing. Weekly time spent in meetings increased over 250 percent since March 2020. At the same time, more flexible collaboration patterns are emerging as employees are reshaping their days. Meetings are getting shorter and more ad hoc. Users are turning to asynchronous channels like chat to get work done.

We are committed to enabling new ways to work. Whether it’s empowering presenters to be their best, or enabling asynchronous collaboration across different time zones, our goal is to create inclusive and engaging experiences, make your meetings efficient, and ensure everyone sees the impact of your work.

In September 2021, we announced cameo, the PowerPoint experience that seamlessly integrates your Teams camera feed into your presentation, letting you customize how and where you want to appear on your slides. It also offers layout recommendations through Designer in PowerPoint for optimal viewing. Cameo will be generally available in the second quarter of 2022.

We recently released recording studio, which allows you to record your presentation in PowerPoint and deliver on-demand video, enabling your team to consume content on their terms. PowerPoint recording studio is now generally available.

Today, we’re announcing that we’re bringing cameo and recording studio together. You’ll now be able to seamlessly create and produce your presentations, decide how and where you want your video to appear on your slides with cameo, and then record yourself speaking to any slide with recording studio. When it’s time to deliver your message, share your presentation with PowerPoint Live in Teams, whether or not you’re attending the meeting. The combined cameo and recording studio experience will be available in the second quarter of 2022.

It’s not easy to be in the spotlight. It’s especially challenging to deliver impactful presentations without an in-person audience. Speaker coach in Microsoft Teams, which is coming in the second quarter of 2022, uses AI to privately provide guidance on your pace, notify you if you are interrupting someone, and remind you to check in with your audience.

To make sure the impact of your words doesn’t get lost, we are announcing Language interpretation, which allows live interpreters to convert what the speaker says into another language in near real-time. The meeting organizer will be able to assign interpreters from their participant list and select up to 16 source and target language combinations, while attendees will hear the interpretation with the original audio playing at a lower volume in the background. Language interpretation will be generally available in the second quarter of 2022. 

Meetings often serve as collaboration spaces to ideate and solve problems as a team. Microsoft Whiteboard in Teams has evolved to become a valuable visual collaboration workspace where groups come together for effective hybrid brainstorming and learning. It offers a rich set of capabilities that bring visual collaboration to life in Teams, including collaboration cursors, more than 50 new templates, contextual reactions, and the ability to open existing boards and collaborate with external colleagues in Teams meetings. These features will be generally available in the second quarter of 2022.  

3. Collaborate and communicate—your way

More than 50 percent of hybrid workers are considering going fully remote in the year ahead, according to our data. With that demand for more flexibility and mobility, the days of a fixed desk phone in a fixed office are over.

Teams Phone will soon offer a truly mobile-first experience with Operator Connect Mobile in partnership with some of the world’s most innovative telecom operators including BT, Rogers, Swisscom, Telia, and Verizon. This gives you one phone number for your desk number and your mobile number, no matter what network or device you’re on. You also can move calls across networks and devices with no interruptions—as you’re transitioning from your cellular service while on the go to your office Wi-Fi, for example. Operator Connect Mobile for Teams Phone will enter preview next quarter with select operator partners. To learn more, check out the Operator Connect Mobile announcement blog.

Teams Connect is designed for seamless, secure, and easy-to-use collaboration across organizational boundaries, allowing everyone to work as one extended team while staying in their own Teams environment. In late 2021, we announced Teams Connect shared channels, which help enable collaboration with people inside and outside your organization from a shared workspace. For example, a team working on a new product will be able to share a Teams channel with an external design team to create one joint workspace across organizations. Everyone can communicate, schedule a meeting, share files, and collaborate on apps without switching accounts. Shared channels for Teams Connect will enter preview starting at the end of March 2022. To learn more and try out shared channels, read the Microsoft Teams Connect shared channels blog.

To effectively create and collaborate, we need a way to bring distributed information, documents, and teams together. In January 2022, we launched Loop components in Teams chat, offering a new way to ideate, create, and make decisions together. Today, we are introducing Loop components in Outlook mail. Now you can brainstorm, complete action items, and get the latest status from your team without having to switch context or apps. A single component can be updated at the same time whether you are in Teams or Outlook. To get access to the latest Loop components in Outlook, sign up to become an Office Insider.

Our data also shows that positive culture ranks as the number one thing employees want companies to provide, followed by mental health and well-being benefits. A new world of work requires technology to bring company culture to life—digitally.  

Today, we’re announcing the Inspiration library, a new feature available in preview through the Viva Insights app in Teams. The Inspiration library turns insights into action with access to curated content and best practices from top sources like Harvard Business Review and Thrive. The productivity and well-being insights delivered by Viva Insights are enhanced by premium content focused on driving better employee experiences and boosting engagement. The Inspiration library preview will begin rolling out to Microsoft 365 users with the Microsoft Viva Insights app in Teams later in March 2022 and will be available worldwide in 11 supported languages by the end of April 2022. Pin the Viva Insights app in Teams and learn more about the Inspiration library.

Finally, a common challenge of remote and hybrid work is maintaining social capital: the network of relationships that enables people and organizations to thrive. While creating friendships and relationships can be challenging in the hybrid work environment, we are investing in tools that help you express yourself and have fun while doing it.

Now you can bring even more of your personality to the conversation with the new Fluent emojis in Teams. With vibrant and fun styling, over 1800 three-dimensional emojis can infuse expression and playfulness into messages. Select a category and use the skin tone selector to pick an emoji that better represents you. Fluent emojis are now available in preview.

Looking ahead

While so much has changed about work, one thing remains constant: people are at the center. With technologies like Microsoft Teams supporting people, we can make hybrid work really work by bringing everyone—and everything—together.

We want to again thank our customers and partners who have been with us every step of the way over the last five years. To celebrate with us, look for the new custom backgrounds on Teams and check out our anniversary community blog for the behind-the-scenes on how Teams came to life.

¹Weiss, K., Baer, J., and Huang, B. (2021, October 5). CIO Survey Takeaways- Further Solidifying the Leadership Position. (p3). Morgan Stanley Research.

The post 3 ways to meet new hybrid expectations with Microsoft Teams and Microsoft 365 appeared first on Microsoft 365 Blog.

Developers are at the heart of this transformation, and at Microsoft, we’ve seen evidence of this in the apps you’ve built on top of the Microsoft Cloud. Today, we’re sharing new capabilities and tooling for Microsoft 365 and Microsoft Teams that will empower developers to build solutions for the new way of work.

A new class of apps designed for hybrid work: collaborative apps

Hybrid, global work requires structural changes to how we build and interact with apps. We need a new class of apps that are centered around collaboration versus individual productivity. Apps that enable synchronous and asynchronous modes of collaboration with real-time meetings, ad hoc messaging, document collaboration, and the business processes automation—all in a single organizing layer.

Microsoft Teams was built with the very purpose of enabling collaboration. With over 145 million people using Teams every day, Teams has become the digital platform for work and learning. This creates a net new creative and economic opportunity for developers to build the next generation of apps where collaboration is at the core. We call this new class of applications collaborative apps.

With collaborative apps, end users can easily work with others to complete their projects at any time, from anywhere, and stay in the flow of work without needing to switch across multiple apps and data. And with Fluid components, end-users can create live, collaborative experiences that can be edited in real-time and shared across Teams and Office apps.

For developers, we want to make building collaborative apps easy: 

• Use your existing skills: Easily integrate your existing apps solutions with Teams and use standard web technologies, JavaScript, and just a few Teams APIs to integrate into Teams messages, channels, and meetings quickly and easily. Hundreds of independent software vendors (ISVs) like Service Now, Workday, Adobe, SAP, and more are doing this on our platform today.
• Simplify development: When you build an app for Teams, it works across many platforms—Windows, macOS, Web, iOS, Android, and Linux. Our goal is to significantly reduce the learning and work for developers to create the next wave of apps. Build once, deploy anywhere.
• Support developer choice: Microsoft Cloud offers a full stack of technologies to build collaborative apps. For developers building a new app, you can pick and choose technologies across Power Platform, Azure, Graph, and more based on your needs. 

Learn more about our vision of collaborative apps built on the Microsoft Cloud at our technical keynote session led by Jeff Teper and at the Into Focus session with Rajesh Jha.

Build collaborative apps with Microsoft Teams

To further help you build collaborative apps, we are sharing new integration opportunities and enhanced developer tools for the organizing layer, Teams.

Create apps for meetings enabling richer experiences

Providing a first-rate experience to every meeting participant, whether remote or in person, is important. We’re announcing new features that will enable you to build richer meeting experiences into your apps for Teams meetings.

• Shared stage integration: Available in preview, shared stage integration provides developers access to the main stage in a Teams meeting through a simple configuration in their app manifest. This provides a new surface to enable real-time, multi-user collaboration experiences for your meetings apps, such as whiteboarding, design, project boards, and more. 

• New meeting event APIs: Available in preview, enable the automation of meeting-related workflows through events such as meeting start and meeting end—with many more event APIs planned to come out later this year.

• Together mode extensibility: Coming this summer, Together mode extensibility lets you create and share your own custom scenes for Teams meetings. This provides an easy design experience, within the Developer Portal for Teams, so developers can craft custom scenes to make meetings more engaging and personalized for your organization. Here’s a custom scene built by our very own team that you can try out today!

Media APIs with resource-specific consent: Coming this summer, get real-time access to audio and video streams to build scenarios like transcription, translation, note taking, insights gathering, and more. These APIs will have resource specific consent enabled, so IT admins can view these permissions from the Teams Admin Center and validate that such apps have access to just the meetings they have been added to.

With the recently released Azure Communication Services interoperability with Teams, enable Teams users to easily interact with customers, partners, and other key people outside of your organization. When you build custom applications using Azure Communication Services such as voice, video, and chat, take advantage of built-in interoperability with Teams. This will enable Teams users to join meetings and interact with customers and partners using your custom application. Even better, with Azure Communication Services on the back-end connecting to Microsoft Teams, developers enjoy free VoIP and Chat usage for Teams app users.¹

Get started with Azure Communication Services with Teams interoperability available in preview.

Enabling cross-platform collaborative experiences

We built Teams to enable collaboration—so we’re sharing new features and capabilities that will allow users to collaborate together within Teams and across some of our other platforms.

Fluid components in Microsoft Teams is now available in private preview and will expand to more customers in the coming months. Fluid components in Teams chat allow end users to send a message with a table, action items, or a list that can be co-authored and edited by everyone in line and that is shareable across Office applications like Outlook. Quickly align across teams and get work done efficiently, by copy and pasting components across Teams chats. With Fluid components users can ideate, create, and decide together, while holding fewer meetings and minimizing the need for long chat threads.

Message extensions will soon be supported in Outlook: Providing a unified development experience for message extensions that work with Microsoft Teams and Outlook on the web. When users compose a message, they will be able to select a new menu of search-based message extensions to choose from. For example, a user may be able to compose an email and then select a message extension that surfaces tasks from their Teams app to send to teammates.

In addition to making it easier to build low-code apps, bots, and flows in and for Teams, we are making it easier to distribute low-code solutions to end-users. Soon you will be able to share bots built with Microsoft Power Virtual Agents broadly with security groups just like you already can for apps built with Power Apps. We also recently made it easier to take your apps, bots, flows, tables, and associated resources from one Microsoft Dataverse for Teams environment to another, ensuring that you can leverage these assets for new scenarios. We also continue to release more sample apps for Power Apps to help developers and customers get started with Power Apps.

Developer toolkits and resources to build and manage Teams apps

As developers are building the next generation of collaborative apps to support hybrid work, we are investing in tools and resources to help you be more productive.

With the enhanced Microsoft Teams Toolkit for Visual Studio and Visual Studio Code, available in preview, we’re making it easier for any developer to build Teams apps that interoperate with the Microsoft stack and across desktop and mobile. Whether you use React, SharePoint Framework (SPFx), or .NET—the toolkit is meant to meet developers where you are with the frameworks you already know and use. Some of the key updates include: single-line authentication, Azure Functions integration, SPFx integration, single-line Microsoft Graph client, and streamlined hosting to an IDE and CLI.

Learn more about the Teams Toolkit and install it today from the Visual Studio Marketplace.

Writing code is the first step, but developers also need to manage and configure your apps—and so we’re happy to announce the preview of the Developer Portal for Microsoft Teams. With the Developer Portal (formerly App Studio), developers receive a dedicated app management console available via web or within Teams, which can be used to register and configure their apps within a single, central location. New features include:

• Access through any web browser and device for easy navigation.
• Manage environment configurations, removing the need to manage multiple manifests in different environments.
• Collaborate with peers by giving read/write access to apps to others to collaborate and update apps.
• Ability for ISVs to link software as a service (SaaS) offers to their apps for new in-Teams purchase experience.
• Gather helpful insights on usage of apps (in preview).

Get started with the Developer Portal today.

As a platform, our success is tied to your success. We thank our partners who have built innovative apps on Teams. We’re committed to enabling our partners to be successful by helping users easily discover, deploy, and adopt apps. And we’re happy to share that coming soon, users will be able to purchase subscriptions of partner apps directly from the Teams Store and the Teams Admin Center (via invoice billing or credit card)—making it even simpler for users to acquire and adopt apps while providing our partners more monetization opportunities for your solutions.

Deliver experiences built around data, insights, and security with Microsoft Graph

While Teams is the organizing layer for collaborative apps, a key aspect of those app experiences is the rich sets of data from Microsoft Graph. Microsoft Graph manages the data generated from trillions of connections across communications, content, and people—with privacy, security, compliance, and search—powered by advanced machine learning.

Here are some of the exciting new features on Microsoft Graph that we’re happy to share with you today.

Earlier this year we introduced Microsoft Viva, to help organizations around the world optimize workforce experience, and help employees thrive in the new way of work. Viva was built to be a platform, so we’re announcing the first of many planned extensibility points—Viva Connection cards are now available in preview with SharePoint Framework (SPFx) for developers who sign up for early access. With this release you can now use out-of-the-box or custom web parts to build Viva Community dashboards, news feeds, and employee-focused resources, optimized for any platform or device.

Sign up to get early access to the next release of SPFx for building native mobile experiences for Viva Connections.

When it comes to who can access your organization’s data, authentication and security are always top of mind—which is why many developers utilize the Microsoft Graph. It’s built with Azure Active Directory’s (Azure AD) enterprise-grade security and authentication capabilities at its core. New features we are sharing today:

• Continuous Access Evaluation: Available for preview, it allows Azure AD to continuously monitor resources for security threats and revoke access tokens based on critical events or policy evaluation, rather than simply relying on a short token lifetime. 
• New authentication methods API so you can manage access to the data and resources in your app, using primary, two-step, or step-up authentication, and invoke a self-service password reset process (SSPR).
• General availability of the external identities APIs so your apps can establish secure business-to-consumer (B2C) user interactions using predefined, configurable policies while your users can use their everyday accounts to register with your solution.

One of the most common requests we’ve heard from customers and partners is how to bring their data into Microsoft Graph to surface it across Microsoft 365. That’s why created Microsoft Graph connectors, which allow developers to onboard, index, and surface metadata to enrich existing data sets within Microsoft 365—unlocking participation in core experiences like Microsoft Search and eDiscovery. We’re excited to announce several updates coming soon to Microsoft Graph connectors including:

• Support for enrichment of people profile from non-AAD sources that will enable admins to map properties from Microsoft Graph connectors to Microsoft 365 people cards in your organization.
• New Jira and Confluence connectors built by Microsoft, available later this year.
• Expansion of Search results to Microsoft Teams mobile and desktop clients and the Windows Search Box.
• eDiscovery support for Graph connectors developer preview will be available in Summer 2021.

We’re also announcing that Microsoft Graph Data Connect is available in preview on Azure. Microsoft Graph data connect is a secure, high-throughput connector designed to copy select Microsoft 365 productivity datasets into your Azure tenant. It’s an ideal tool for developers and data scientists seeking to create organizational analytics, or training AI and machine learning models. While most Microsoft 365 products are offered on a per-user/per-month basis, we’re offering Microsoft Graph data connect as a metered service so that developers only need pay for the data consumed in your solutions.

Learn more about Microsoft Graph Data Connect in our technical docs.

Lastly, we want developers to build people-centric experiences that span across our entire Microsoft 365 platform, but we understand that writing separate code to work across our different products is not optimal. That’s why we’re happy to share the availability of Universal Actions for Adaptive Cards. Now, using Azure Bot Framework, you can build and implement a single adaptive card that is seamlessly synchronized across Teams and Outlook mobile and desktop clients.

Read the full Microsoft Graph blog to learn more.

Build modern Windows apps that work seamlessly on any endpoint

With the shift to remote work and now hybrid work—the PC has never been more essential. With over 1.3 billion devices running Windows 10, modern apps built on Windows have become critical to enabling users to stay productive. Windows is essential to keeping workers connected and productive and the opportunity for developers to push the boundaries and find new innovative ways to help people is now.

If you’re a Windows developer, then you already know the importance of Project Reunion. With Project Reunion, you get access to modern Windows technologies and new features, plus the best of existing desktop (Win32) features. You get coherent, modern interactions and UX with WinUI 3—and great system performance and battery life for your apps. That’s why we’re excited to announce the Project Reunion 0.8 preview so you can create and modernize your Windows apps seamlessly for both client and cloud endpoints. You can build experiences optimized for device hardware with hassle-free app discovery and management and future-proofed for Arm64. Some of the key updates include:

• Down–level support to Windows 10 version 1809 provides a large addressable market in the Windows ecosystem and is a long-term servicing branch.
• .NET 5 support helps meet developers where they are, including WPF and WinForms.
• WinUI 3 and WebView 2 support modern, compatible UI development using the same technologies Windows is built around.

Learn more and start modernizing your Windows apps with the Project Reunion 0.8 preview.

We know that many developers use command-line tools and shells like Command Prompt, PowerShell, and Windows Subsystem for Linux (WSL). With Windows Terminal, developers receive a beautiful, sleek, modern command-line experience in Windows—and this year, we’re excited to share that it can now be set as the default terminal emulator, enabling all command-line apps to launch via Windows Terminal. We also released a new feature called Quake mode that allows you to open a new terminal window with a simple keyboard shortcut from anywhere in Windows.

Get started with new features in Windows Terminal.

You can also receive GUI app support on Windows Subsystem for Linux (WSL) so that all the tools and workflows are seamlessly at your fingertips. Windows allows you to work your way with seamless integrations with any workflow with GUI apps, Linux, and GPU accelerated machine learning training.

Learn more about our updates on WSL.

More and more organizations are turning to robotic process automation (RPA) to streamline business processes—from simple repetitive tasks to complex workflows. In the month after Ignite, where we announced Power Automate Desktop was available at no additional cost for Windows 10 users, we saw a six times month-over-month increase in downloads. Which is a testament to the untapped opportunity no-code RPA offers to help customers automate repetitive tasks and workflows. Today, we are making it even easier to prioritize the processes best suited for automation. Process advisor, now generally available, is a process mining capability that provides insights into how people work and takes the guesswork out of automation. You can now map workflow tasks, discover organizational bottlenecks, and identify which time-consuming tasks are best suited for automation—all from within Microsoft Power Automate.

Learn more about Power Automate Desktop and process advisor.

Learn. Connect. Code.

We hope you have a wonderful time at Microsoft Build this week. We have a great set of sessions we’ve produced just for you that spans across the entire Microsoft 365 platform.

Happy coding!

Additional resources

Check out these additional resources to learn more about developing on Microsoft 365:

• Watch the Build the next generation of collaborative apps for hybrid work digital Microsoft Build session.
• Take a look at our Microsoft Teams announcements for Microsoft Build blog to see a summary of the new Teams features.
• Take a look at our Microsoft 365 Developer announcements for Microsoft Build blog to see a summary of the new features across Microsoft 365.
• Microsoft Teams Developer Center to access docs, blogs, tools, and more to start building Teams apps.
• Microsoft Graph Developer Center to access docs, blogs, tools, and more to start building Microsoft Graph apps.
• Windows Developer Center to access docs, blogs, tools, and more to start building Windows apps.

¹VoIP and chat usage for Microsoft Teams endpoints are included with Microsoft 365 licenses.

The post Build the next generation of collaborative apps for hybrid work appeared first on Microsoft 365 Blog.

Earlier this year, IT leaders around the globe were forced to reprioritize their roadmaps, resources, and budgets to equip employees for remote work practically overnight. Suddenly, the use of video communications skyrocketed. People adjusted quickly to moving meetings online, but one of the most notable challenges driven by the shift to remote work has been to maintain the personal connections that come from the ad hoc and serendipitous conversations that happen in the physical office. 

In fact, studies show¹ that a person’s voice is the signal that builds personal connections and creates clarity, which is why actually speaking with colleagues and customers is more important now than ever. The use of Teams Calling has skyrocketed as well, with Teams users making over 650 million calls in October, up 11 fold over March of this year. And on average, calls are just one-fourth the length of a typical meeting, making calling a quick and efficient way to reconnect and collaborate. 

Today, we’re announcing several enhancements to Teams Calling that make it easier for organizations and their employees to strengthen connections and create new ones with just a quick call.

Get more out of every call, with a rich calling experience

Calling alone is a great way to reconnect and quickly share information. However, when you integrate calls with different modes of communication, they can act as a productivity force multiplier. We’re introducing several ways to create a more powerful and streamlined calling experience.

• Streamlined calling experience: Teams is the hub for chat, collaboration, meetings, apps, and workflows, and the enhanced Calls app brings the most important calling elements—the dial pad, call history, voicemail, contacts, and settings—into a single location, making it easier to stay connected in the flow of your work.
• Save call recordings in OneDrive and SharePoint: Call recordings are a great way to keep track of the ad hoc brainstorming that often happens on a call. Now, Teams Admins can take advantage of the tight Teams and OneDrive or SharePoint integration and elect to make OneDrive or SharePoint the default recording storage location, in lieu of Stream. This new capability provides powerful capabilities such as sharing with external guests, quicker access to transcripts, and greater storage capacity. Learn more.
• CarPlay support: Placing and receiving calls in the car will soon be easier than ever, thanks to CarPlay support for Teams Calling. With CarPlay, you can use your vehicle’s built-in controls to operate Teams, including using Siri to place and answer calls.
• Spam identification: Spam calls are frustrating, disturb the flow of work, and make you less likely to answer calls from unfamiliar phone numbers. Using advanced industry techniques, Teams will identify potential spam calls so you can feel confident answering incoming calls. Additionally, Teams will digitally attest outgoing calls to prevent these calls from being rejected by external recipients. 
• Transfer calls between mobile and desktop: Teams makes it easy to place and receive calls from several different endpoints, including desktop and mobile devices, but sometimes you need to move locations or devices to finish your call. Starting in early 2021, you will be able to shift your calls between your mobile and desktop endpoints with an easy-to-use interface on the Teams app.
• Call merge: Calling users can bring multiple different one to one calls together to combine conversations and simplify multiple conversations. Call merge is now available for both PSTN calls and VoIP calls.
• Low-data mode: Whether you want to preserve data or are just in a location with a poor or limited network connection, sometimes it’s helpful to limit the amount of data you’re using during a video call or meeting. Starting in early 2021, users will be able to adjust their settings in Teams to cap the amount of data that will be used during video calls and establish different settings based on network availability (cellular, wifi, or always).
• Enhanced reverse number look-up: With automatic reverse number look-up, you’ll see the name of the caller at the time they’re calling and in your activity feed and voicemail.

Provide advanced calling needs for your business

Some parts of the business require additional calling capabilities and workflows. Whether that’s keeping mission-critical operations running or resolving key customer issues, Teams supports a broad range of needs across your business with help from these new capabilities.

• Voice enabled channels: A new collaborative calling capability enables teams to integrate call queues into a specific channel, allowing for collaboration and information sharing before, during, and after the call. For example, IT or HR help desks can now be managed from a channel so available team members can answer the call, and easily share information about service tickets. Starting in early 2021, Teams users will have the option to create new channels that are voice-enabled, to start using this feature in preview.
• Certified Contact Center solutions: Resolving a customer call in contact centers is often a team sport, so it’s important to quickly identify and reach the right colleague. Contact center solutions can use presence and user APIs to seamlessly integrate with Teams, allowing agents to find the right colleagues to assist. Now, contact center providers can apply for Microsoft certification of their solutions, to provide customers with the confidence needed to manage important customer interactions. Learn more about the certification program and specific solutions that are undergoing certification, many of which will be complete in early 2021.
• Resilient calling: To support the most critical conversations in the event of an outage, the new Survivable Branch Appliance (SBA) allows users to place and receive PSTN calls even in the event of a network outage. This SBA will be available in preview this month to certified Session Border Controllers (SBC) vendors, allowing SBCs to link with the Teams client in the event the client cannot reach the Microsoft Calling network. 
• Call transfer ring-back: While call transfers can be useful to connect the right people, making sure that calls remain connected during the process is critical for a great caller experience. Now Teams users can rest assured that when you transfer an important call, it will not disconnect just because someone on the other end is unavailable. If the transfer recipient does not answer the call, the call will ring back to the person making the transfer.

Stay connected with a portfolio of high-quality devices

Teams provides a great integrated softphone experience on both mobile and desktop, and a robust lineup of hardware options allow you to choose the right physical endpoints for your needs. From low-cost phones, to traditional desk and video phones, to Teams displays, there are options to fit every user and calling need. We’re excited to share a few new ways this device ecosystem can help you stay connected, no matter where you’re working.

• Teams displays: Whether you are working remotely or returning to the office, adding an intelligent companion device like the Teams display can revolutionize the way you work. A new experience now available on the Lenovo Thinksmart view, Teams displays integrate Cortana for hands-free productivity, use AI to help you stay productive and organized, and provide a dedicated device for your Teams collaboration needs. Learn more.
• Low-cost phones: To empower organizations to bring the best of Teams Calling to as many users as possible, we’re excited to bring low-cost phones to market with trusted partners Yealink and AudioCodes in early 2021. These devices integrate natively with the Teams phone app, bringing core Teams capabilities to life.
• Device as a Service: The new Teams Device as a Service offering provides flexible monthly payments, making it easier and more affordable than ever to get your users the devices they need. Simply navigate to the Device as a Service site where you can add devices to your cart and place an order in a matter of minutes. This service is currently available in the U.S., and availability for additional regions will be coming in 2021.

Do more with the power of partners

We have seen strong growth across our Teams partner ecosystem and have more than 300 specialized partners with calling solutions for Microsoft Teams, a 100% increase over the last year. These partners assist our customers with a wide variety of services and solutions including Direct Routing as a Service, deployment, adoption, devices, managed services, and network monitoring and reporting. Examples include our Partner of the Year award winner Continuant, and finalists Enabling Technologies, Communicativ, and Orange Business Services.

Continued commitment to Calling

These innovations are examples of our ongoing commitment to support spontaneous collaboration and personal connections that voice enables. We are honored and humbled to be recognized as a Leader in the 2020 Gartner Unified Communications as a Service Magic Quadrant. We will continue working hard to make Teams the most trusted and reliable voice solution available. Now more than ever, we all need a seamless way to stay connected with colleagues and customers, and with these capabilities, you can restore personal connections and manage the most critical calls for every part of your organization. Learn more about how Accenture, Australia Catholic University, ENGIE, and Tony’s Chocolonely are using Teams Calling to stay connected.

Lastly, with all these great capabilities coming to Teams Calling, it’s important to keep in mind that Teams Calling can be rolled out in weeks—not months or years—as Lumen (formerly CenturyLink) showed by rolling out Calling globally to over 40,000 users in 4 weeks. You can always reach out to your account team for more information, and the links below provide additional information and guidance.

• Learn more about Teams Calling on the Microsoft Teams Calling webpage.
• Get started with Teams for free.
• Get guidance and resources to get up and running quickly on Teams Calling with FastTrack.

¹ Harvard Business Review, “Type Less, Talk More ” (October 5, 2020)

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