As part of extending Teams to every worker across all industries, today we’re announcing new capabilities in four areas that make it easier for customers to use Teams to communicate and collaborate.

1. Prioritize time-sensitive communication

Two new features in Teams will ensure that important messages get through.

• Priority notifications alert recipients of time-sensitive messages, pinging a recipient every two minutes on their mobile and desktop until a response is received.
• Read receipts in chat displays an icon to indicate when a message you sent has been read by the recipient.

Priority notifications and read receipts are starting to roll out this month.

2. Easily manage communications within and across teams

• Announcements allow team members to highlight important news in a channel and are a great way to kick off a new project, welcome a new colleague, or share results from a recent marketing campaign.

• Channel cross posting allows you to post a single message in multiple channels at the same time.

• Channel moderation allows moderators to manage what gets posted in a channel and whether a post accepts replies.

Announcements is rolling out now. Channel moderation and channel cross posting are coming soon.

3. Make it easier for Firstline Workers to manage their schedules and receive updates

• The new time clock feature in the Teams Shifts module allows workers to clock in and out of their work shifts and breaks right from their Teams mobile app. Managers have the option to geo-fence a location to ensure team members are at the designated worksite when clocking in or out.

• Targeted communication allows team members to message everyone in a specific role at the same time by @mentioning the role name in a post. For example, you could send a message to all cashiers in a store or all nurses in a hospital.

Time clock is rolling out now. Targeted communication will start rolling out in August 2019.

4. IT administrators: Easily deploy the Teams client and manage policies for everyone in your organization

• The Teams client is now available to existing installations of Office 365 ProPlus on the Monthly Channel.
• Policy packages in the Teams admin center enable IT admins to apply a pre-defined set of policies across Teams functions, such as messaging and meetings, to employees based on the needs of their role.

Policy packages in the Teams admin center is coming soon.

Building a robust partner ecosystem with Teams

Partners play a critical role in helping customers use Teams to streamline business processes, and today we’re announcing four new partner initiatives.

1. Contact center solutions—Contact centers are an important part of customer service operations at many companies. We’re working with Five9, Genesys, NICE inContact, and other leading contact center solution providers to enable integration between Teams and contact center solutions.
2. Call recording for compliance—Since many industries have regulatory policies that require the recording of calls and meetings, we’re partnering with compliance recording partners, including ASC, NICE, and Verint to add this capability to Teams.
3. Workforce management—Microsoft has teamed up with retail IT solutions provider REPL to develop an integration between Teams and JDA’s workforce management solution. The integration enables shift schedule information to be viewed with near real-time accuracy in the Teams Shifts module. This gives Firstline Workers the ability to access and request changes to their existing shift schedules via the Teams app.
4. Partner-led Teams trial—To support partners in helping customers realize the power of Teams, we are launching a new Partner-led Teams trial. This new trial will enable Microsoft 365 partners to offer their customers a free six-month trial to provision the full Teams experience for customers with Exchange Online Only or who haven’t yet moved to the cloud. The trial will be available to eligible customers through Microsoft Cloud Service Provider partners starting August 1, 2019. Read Microsoft Partner Guidance for Partner-initiated Microsoft Teams Trial for more details.

Helping our customers transform the way work is done

Lexmark uses Teams to power project efficiency. From the legal department to supply chain to co-creating marketing content, Teams is part of Lexmark’s transformation with Microsoft 365.

With 130,000 employees across 70 countries, DXC chief technologists use Teams to collaborate on customer proposals and share best practices.

Canine officers in the Belgian Federal Police use Teams to stay connected in the field and with operational support.

One of the largest real estate management companies in India, Godrej Properties uses Teams to bring together employees, vendors, and contractors and keep project stakeholders up to date.

Get started with Teams

Teams is transforming workplace collaboration and helping streamline business processes all over the world. But don’t take our word for it—try it for yourself. Get started with Teams for free today!

The post Microsoft Teams reaches 13 million daily active users, introduces 4 new ways for teams to work better together appeared first on Microsoft 365 Blog.

Complexity is the absolute enemy of security and productivity. The simpler you can make your productivity and security solutions, the easier it will be for IT to manage and secure—making the user experience that much more elegant and useful. We’ve learned from building and running over 200 global cloud services that a truly modern and truly secure service is a simple one.

Microsoft 365 is built to help you solve this problem of complexity so that you can simplify. But let me be clear, simpler doesn’t mean less robust or less capable.

From thousands of conversations with customers, we heard clearly how important it is for IT to simplify the way it enables users across PCs, mobile devices, cloud services, and on-premises apps. Microsoft 365 provides that all with an integrated solution that’s simpler, yet also more powerful and intelligent.

Because the way you work and do business is so important to us, our work will never be done—we will constantly innovate, improve, and discover new and better ways to help your organization do more. Today, I am excited to announce some new capabilities and updates coming soon to Microsoft 365, including:

• A modern desktop.
• Solutions for Firstline Workers.
• Streamlined device management with lower costs.
• Integrated administration experience.
• Built-in compliance.

Each of these new capabilities will allow you to simplify your modern workplace, which means delighting and empowering your users, while enabling IT to protect and secure the corporate assets.

Time for a modern desktop

What do I mean by a “modern desktop?”

A modern desktop is powered by Windows 10 and Office 365 ProPlus and is always up to date with insights and security powered by the cloud. After years of refinements, we believe this is the most productive and secure computing experience for businesses. Not only does it provide the richest user experience, it also helps IT better manage devices and data, with lower costs.

Today, we are making two announcements about enhancements we’ve delivered for managing modern desktops:

First, Delivery Optimization enhancements are coming in the Windows 10 April 2018 Update (which you can learn more about in Yusuf’s blog today as well).

Delivery Optimization allows for one device to download an update and then use the local network to deliver that update to peers. This significantly reduces bandwidth (by as much as 90 percent) and that results in a much better experience for everyone on the network.

With the Windows 10 April 2018 Update, you will be able to monitor Delivery Optimization Status using Windows Analytics—including how many devices are enabled and the bandwidth savings you’ve achieved.

Delivery Optimization Status using Windows Analytics.

Second, recently we announced the Readiness Toolkit for Office (RTO), which helps with your Office VBA, Macro, and add-in compatibility. The Application Health Analyzer (AHA) tool, which can assess the dependencies of your internally developed apps and help you ensure they remain compatible with Windows 10 updates, will be available in public preview in the coming months.

ConfigMgr also plays an important part in how so many of you manage the servicing process. In fact, I am excited to share that this week we hit a new milestone of 115 million devices under management by ConfigMgr! The recent 1802 release of ConfigMgr will add the ability for you to execute phased deployment rings. This will further automate the servicing of Windows 10 and Office 365 ProPlus by updating IT-defined groups one at a time, and automatically initiating the next group once the health of the first deployment is confirmed.

We recognize, however, that organizations are in various stages of transition to the cloud. To support customers who are not fully ready to move to the cloud in the near future, we will release Office 2019 in the second half of 2018. Commercial previews of the Office 2019 applications on Windows 10 are available starting today.

Finally, in February we shared there are just two years before the end of extended support for Windows 7 and Office 2010 (January and October 2020, respectively). There has never been a better time than now to plan and accelerate your transition and upgrade to a modern desktop experience with Microsoft 365.

Solutions for Firstline Workers and kiosks

Whether for customers in your lobby or for your Firstline Workers, Windows kiosk devices often are the first representation of your organization’s brands, products, or services. IT needs a simpler process to configure and manage these devices for both Firstline Workers and customer-facing kiosks.

Today, we are extending the assigned access capabilities for Windows 10, so you can easily deploy and manage kiosk devices with Microsoft Intune for your single or multiple app scenarios. This includes the new Kiosk Browser that will be available from the Microsoft Store. Kiosk Browser is great for delivering a reliable and custom-tailored browsing experience for scenarios such as retail and signage.

Kiosk Browser available from the Microsoft Store.

Over the next year, we will add additional capabilities to help you streamline kiosk deployment and keep them in a pristine state for a reliable Firstline Worker experience. You can learn more about these investments in the Windows IT Pro blog.

Kiosks and Firstline Worker devices are most secure, resilient, and performant when deployed with Windows 10 in S mode. With the Windows 10 April 2018 Update, Windows 10 Enterprise can be configured in S mode, so organizations can deploy both Credential Guard and Application Guard, and benefit from centralized management of the Microsoft Store, Cortana, and more. All of this is available with a Microsoft 365 subscription.

In addition, we are also simplifying our licensing to add the Office mobile apps for iOS and Android to Office 365 E1, F1, and Business Essential licenses. With this change, all users licensed for Microsoft 365 and Office 365, including Firstline Workers, will be able to use the Office mobile apps and be productive on the go. Outlook for iOS and Android is available to users now. Word, PowerPoint, Excel, and OneNote mobile apps will be available over the next few months.

Streamline device management at lower costs

Modern management promises to dramatically reduce and simplify the process of managing desktop images, saving valuable time and money.

Windows AutoPilot is a key part of the flexible device management approach needed in a modern workplace. It’s as simple as taking a new device from the box, powering it on, entering your credentials, and sitting back while it is configured and managed from the cloud with minimal user or IT effort. With no management of images!

Starting with the Windows 10 April 2018 Update, Windows AutoPilot now includes an enrollment status page. This page enables you to ensure policies, settings, and apps can be provisioned on the device during that out-of-box experience before the user gets to the desktop and begins interacting with the device. Now IT can ensure every device is compliant and secure before it is used.

Windows AutoPilot enrollment status page.

Lenovo announced that they are the first Microsoft OEM PC partner to have direct integration with the Windows AutoPilot deployment service. They are ramping up to worldwide availability and working with early pilot customers. Dell is also now shipping PCs with Windows AutoPilot to customers in the U.S. and select countries and can enroll devices on behalf of customers in the factory for provisioning. HP, Toshiba, Panasonic, and Fujitsu remain committed to bringing seamless deployments of Windows 10 to customers through Windows AutoPilot on their respective PCs in the fall.

Windows AutoPilot is an absolute gamechanger. I urge you to spend some time learning more about how it can simplify your deployments, reduce the massive amount of time and money you spend provisioning hardware, and, of course, your users are going to love the simplicity.

An integrated administration experience

Our vision for the cloud services we build is to help simplify your work with a unified and intuitive management experience that spans your users, devices, apps, and services.

Back in March, we took a major step in this direction by announcing the Microsoft 365 admin center as the common management entry point for your entire Microsoft 365 implementation. Today, we are expanding this integrated and intuitive admin experience to Office 365 users.

The Microsoft 365 admin center.

Users of both Office 365 and Microsoft 365 will now have access to the same admin center with the same capabilities. For Office 365 users, this means a simpler admin experience that easily integrates with your other Microsoft services—all without giving up any capabilities or control.

If you want to manage Microsoft 365, you can now simply go to admin.microsoft.com. Previously, IT pros who were managing Microsoft 365 had to go to multiple consoles. Not any longer!

Compliance that’s built-in

The complexity and difficulty of managing compliance can be overwhelming, especially for larger organizations. We updated Microsoft 365 to include built-in and continuously updated capabilities that help with regulations that govern archiving, retention, disposition, classification, and discovery of data. These new features will really help reduce the complexity of executing compliance workflows.

The Microsoft 365 Security & Compliance Center is the central place that’s integrated with Azure Active Directory, Microsoft Exchange, SharePoint, and Teams—and it allows you to import data for retention and content discovery, as well as across cloud services.

The Microsoft 365 Security & Compliance Center.

We’ve recently added several new capabilities to the Security & Compliance Center, including:

• A new Data Privacy tab that gives you the ability to execute Data Subject Requests as part of the fulfillment requirements for the General Data Protection Regulation (GDPR).
• Privileged Access Management that allows you to prevent standing admin privilege by providing just-in-time access for admin roles and tasks in Microsoft 365.
• Multi-Geo Capabilities in Microsoft 365 that give you control over where your data resides at a per-user level based on your global data location and compliance needs.
• New Advanced Data Governance controls for event-based retention and disposition.

In addition to the Security & Compliance Center, each of the apps in Microsoft 365 supports the compliance levels you need. The latest application to join this list is Microsoft Forms, a simple app for creating surveys, quizzes, and polls. Used by more than three million users in education, thanks to customer demand, Forms was brought to commercial preview last year. Now, having received SOC compliance, and after feedback from 50,000+ companies during the preview, Forms is enterprise ready and generally available to all commercial customers. To learn more, visit the Forms Tech Community.

Simplifying your IT

I am really excited about the capabilities we are delivering today. These updates are going to positively impact the way you use Microsoft 365 across desktops, devices, services, and compliance—and you will tangibly see those benefits across the countless things your IT organization manages.

Here are a handful of things you can do right now to begin to simplify your IT management:

• Plan for Windows 7 and Office 2010 EOL (January and October 2020, respectively) and upgrade to a modern desktop.
• Enroll in Windows Analytics, activate Upgrade Readiness, onboard your devices, and upgrade to the latest version of Windows.
• Plan and execute your first Windows AutoPilot deployment.
• Get familiar with the new Microsoft 365 admin center experience.
• Start using the Security & Compliance Center and the Compliance Manager to track regulatory compliance and controls.

And don’t forget, Microsoft FastTrack is available to help guide you on your path to IT management simplification with Microsoft 365.

There is a real elegance in simplifying; it means having fewer things to manage, configure, integrate, secure, and (simply put) break down. This means fewer things that can go wrong and there are fewer places where a misconfiguration can create an entry point for an attacker. Now you have both a better user experience and improved IT control.

Simplified IT means better security at a lower cost, and more productivity with less risk.

The post Making IT simpler with a modern workplace appeared first on Microsoft 365 Blog.

Office 365 availability

Since launching Office 365 two years ago, we have continued to invest deeply in our infrastructure to ensure a highly available service.  While information has been available in detail for our current customers, today we’re making this information available to all customers considering Office 365.   We measure availability as the number of minutes that the Office 365 service is available in a calendar month as a percentage of the total number of minutes in that month.  We call this measure of availability the uptime number. Within this calculation we include our business, government and education services. The worldwide uptime number for Office 365 for the last four quarters beginning July 2012 and ending June 2013 has been 99.98%, 99.97%, 99.94% and 99.97% respectively.  Going forward we will disclose uptime numbers on a quarterly basis on the Office 365 Trust Center.

Here are a few more details about the uptime number:

1. The uptime number includes Exchange, SharePoint, Lync and Office Web Apps, weighted on the number of people using each of these services. Customers use these services together, so all of these are taken into account while calculating uptime.
2. This uptime number applies to Office 365 for business, education and government. We do not include consumer services in this calculation.
3. Office 365 ProPlus is an integral part of our service offering but is not included in this calculation of uptime since it largely runs on the users’ devices.
4. Individual customers may experience higher or lower uptime percentages compared to the global uptime numbers depending on location and usage patterns.

As a commitment to running a highly available service, we have a Service Level Agreement of 99.9% that is financially backed.

Availability design principles

We have been building enterprise-class solutions for decades. In addition, Microsoft runs a number of cloud services like Office 365, Windows Azure, CRM Online, Outlook.com, SkyDrive, Bing, Skype and Xbox Live to  name a few. We benefit from this diversity of services, leveraging best practices from each service across the others improving both the design of the software as well as operational processes.

Below are some examples of best practices applied in design and operational processes for Office 365.

Redundancy. Redundancy at every layer–physical, data and functional:

• We build physical redundancy at the disk/card level within servers, the server level within a datacenter and the service level across geographically separate data centers to protect against failures. Each data center has facilities and power redundancy. We have multiple datacenters serving every region.
• To build redundancy at the data level, we constantly replicate data across geographically separate datacenters. Our design goal is to maintain multiple copies of data whether in transit or at rest and failover capabilities to enable rapid recovery.
• In addition to the physical and data redundancy, as one of our core strengths we build Office clients to provide functional redundancy to enable you to be productive using offline functionality when there is no network connectivity.

Resiliency. Active load balancing and constant recovery testing across failure domains:

• We actively balance load to provide end users the best possible experiences in an automated manner. These mechanisms also dynamically prioritize, performing low priority tasks during low activity periods and deferring them during high load.
• We have both automated and manual failover to healthy resources during hardware or software failures and monitoring alerts.
• We routinely perform recovery across failure domains to ensure readiness for circumstances require failovers.

Distributed Services. Functionally distributed component services:

• The component services in Office 365 like Exchange, SharePoint, Lync and Office Web Apps are functionally distributed, ensuring that the scope and impact of failure in one area is limited to that area alone and not impact others.
• We replicate directory data across these component services so that if one service is experiencing an issue, users are able to login and use other services seamlessly.
• Our operations and deployment teams benefit from the distributed nature of our service, simplifying all aspects of maintenance and deployment, diagnostics, repair and recovery.

Monitoring. Extensive monitoring, recovery and diagnostic tools:

• Our internal monitoring systems continuously monitor the service for any failure and are built to drive automated recovery of the service.
• Our systems analyze any deviations in service behavior to alert on-call engineers to take proactive measures.
• We also have Outside-In monitoring constantly executing from multiple locations around the world both from trusted third party services (for independent SLA verification) and our own worldwide datacenters to raise alerts.
• For diagnostics, we have extensive logging, auditing, and tracing. Granular tracing and monitoring helps us isolate issues to root cause.

Simplification. Reduced complexity drives predictability:

• We use standardized components wherever possible. This leads to fewer deployment and issue isolation complexities as well as predictable failures and recovery.
• We use standardized process wherever possible. The focus is not only on automation but making sure that critical processes are repeated and repeatable.
• We have architected the software components to be loosely coupled so that their deployment and ongoing health don’t require complex orchestration.
• Our change management goes through progressive, staged, instrumented rings of scope and validation before being deployed worldwide.

Human back-up. 24/7 on-call support:

• While we have automated recovery actions where possible, we also have a team of on-call professionals standing by 24×7 to support you. This team includes support engineers, product developers, program managers, product managers and senior leadership.
• With an entire team on call, we have the ability to provide rapid response and information collection towards problem resolution.
• Our on-call professionals while providing back-up, also improve the automated systems every time they are called to help.

Continuous learning

We understand that there will be times when you may experience service interruptions. We do a thorough post-incident review every time an incident occurs regardless of the magnitude of impact. A post-incident review consists of an analysis of what happened, how we responded and how we prevent similar incidents in the future. In the interest of transparency and accountability, we share post-incident review for any major service incidents if your organization was affected. As a large enterprise, we also “eat our own dogfood,” i.e., use our own pre-production service to conduct day-to-day business here at Microsoft. Continuous improvement is a key component to provide a highly available, world-class service.

Consistent communication

Transparency requires consistent communication, especially when you are using online productivity services to conduct your business. We have a number of communication channels such as email, RSS feeds and the Service Health Dashboard. As an Office 365 customer, you get a detailed view into the availability of services that are relevant to your organization. The Office 365 Service Health Dashboard is your window into the current status of your services and your licenses. We continue to drive improvements into the Service Health Dashboard including tracking timeliness of updates to ensure so that you have full insight into your services health.

We also have some exciting new tools to improve your ability to stay up to date with the service.  Last week we released a new feature in the administration portal called “Message Center”. Message Center is a central hub for service communications, tenant reporting and actions required by administrators.  Also, by the end of this year, administrators can expect a new mobile app that will provide service health information as well as other communications regarding their service.

Running a comprehensive and evolving service at ever increasing scale is a challenge and there will be service interruptions despite our efforts. We want to assure you that we are continually learning and are relentless in our commitment to provide you with a reliable highly available service that meets your expectations.  Service continuity is more than an engineering principle it is a commitment to customers in our SLA and as one of the key pillars of Office 365 Trust Center (the other four pillars being Privacy, Security, Compliance and Transparency). This public disclosure of Office 365 uptime is evidence of our ongoing commitment to both Service Continuity and Transparency.

The post Cloud services you can trust: Office 365 availability appeared first on Microsoft 365 Blog.