{"id":10,"date":"2013-08-08T12:00:00","date_gmt":"2013-08-08T04:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/et-ee\/2013\/08\/08\/cloud-services-you-can-trust-office-365-availability\/"},"modified":"2022-06-28T10:59:48","modified_gmt":"2022-06-28T17:59:48","slug":"cloud-services-you-can-trust-office-365-availability","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/et-ee\/microsoft-365\/blog\/2013\/08\/08\/cloud-services-you-can-trust-office-365-availability\/","title":{"rendered":"Pilveteenused, mida v\u00f5ite usaldada: Office 365 k\u00e4ttesaadavus"},"content":{"rendered":"<p>Me m\u00f5tleme Microsoft Office 365-st kui terviklikust pilvekontorist. Oleme k\u00fcll tohutult uhked, et Office\u2018it kasutab miljard inimest, kuid tunneme samal ajal suurt vastutust, et vastata ja t\u00e4ita iga p\u00e4ev meie kasutajate ootustele. M\u00f5istame, et kontorit\u00f6\u00f6rakendused t\u00f6\u00f6ks \u00fcliolulised \u2013 t\u00e4nu nendele saab t\u00f6\u00f6 tehtud. Teenusekomplektile <a href=\"https:\/\/products.office.com\/et-ee\/home\">Office 365<\/a> uute v\u00f5imaluste lisamisel peame \u00fclioluliseks teenuste usaldusv\u00e4\u00e4rsuse ja t\u00f6\u00f6kindluse tagamist. M\u00f5\u00f5dame seda teenuse kasutatavuses.<\/p>\n<h3>Office 365 k\u00e4ttesaadavus<\/h3>\n<p>P\u00e4rast Office 365 k\u00e4ivitamist kaks aastat tagasi oleme suure k\u00e4ttesaadavusega teenuse tagamiseks investeerinud p\u00f5hjalikult meie infrastruktuuri.\u00a0 \u00dcksikasjalik teave on seni olnud k\u00e4ttesaadav meie praegustele klientidele, kuid t\u00e4na teeme selle teabe k\u00e4ttesaadavaks k\u00f5igile klientidele, kes kaaluvad Office 365 kasutamist.\u00a0\u00a0 M\u00f5\u00f5dame k\u00e4ttesaadavust minutites, mil Office 365 teenus on kalendrikuu jooksul olnud k\u00e4ttesaadav, protsendina vastava kuu minutite koguarvust.\u00a0 Nimetame seda k\u00e4ttesaadavuse m\u00f5\u00f5dikut t\u00f6\u00f6v\u00f5imeaja n\u00e4itajaks. Selles arvutuses oleme arvestanud meie ettev\u00f5tetele, riigiasutustele ja haridusasutustele m\u00f5eldud teenustega. Office 365 \u00fclemaailmne t\u00f6\u00f6v\u00f5imeaja n\u00e4itaja on viimasel neljal kvartalil (alates juulist 2012 kuni juuni 2013) olnud vastavalt <b>99,98%, 99,97%, 99,94% <\/b>ja<b> 99,97% <\/b>.\u00a0 Edaspidi avalikustame t\u00f6\u00f6v\u00f5imeaja n\u00e4itajad kvartalite kaupa lehel <a href=\"http:\/\/trustoffice365.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Office 365 usalduskeskus<\/a>.<\/p>\n<p>Siin on veel pisut \u00fcksikasju t\u00f6\u00f6v\u00f5imeaja n\u00e4itaja kohta.<\/p>\n<ol>\n<li style=\"padding-bottom: 10px;\">T\u00f6\u00f6v\u00f5imeaja n\u00e4itaja k\u00e4ib <a href=\"https:\/\/products.office.com\/et-ee\/exchange\/email\">Exchange\u2018i<\/a>, <a href=\"https:\/\/products.office.com\/et-ee\/sharepoint\/collaboration\">SharePointi<\/a>, Lynci ja Office\u2019i veebirakenduste kohta ja on kaalutud vastavate rakenduste kasutajate arvuga. Kliendid kasutavad neid teenuseid koos, mist\u00f5ttu v\u00f5etakse t\u00f6\u00f6v\u00f5imeaja arvutamisel neid k\u00f5iki arvesse.<\/li>\n<li style=\"padding-bottom: 10px;\">See t\u00f6\u00f6v\u00f5imeaja n\u00e4itaja kehtib Office 365 ettev\u00f5ttev\u00e4ljaandele ning haridus- ja riigiasutustele m\u00f5eldud teenustele.  Me ei arvesta arvutamisel tarbijateenuseid.<\/li>\n<li style=\"padding-bottom: 10px;\"><a href=\"http:\/\/office.microsoft.com\/en-us\/business\/office-365-proplus-business-software-FX103213513.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">Office 365 ProPlus<\/a> on meie teenuse pakkumise lahutamatu osa, kuid ei sisaldu antud t\u00f6\u00f6v\u00f5imeaja arvutuses, kuna see t\u00f6\u00f6tab suures osas kasutaja seadmes.<\/li>\n<li>\u00dcksikutel klientidel v\u00f5ivad v\u00f5rreldes \u00fclemaailmsete t\u00f6\u00f6v\u00f5imeaja n\u00e4itajatega ilmneda k\u00f5rgemad v\u00f5i madalamad t\u00f6\u00f6v\u00f5imeajaprotsendid, seda olenevalt asukohast ja kasutusmustritest.<\/li>\n<\/ol>\n<p>\u00c4\u00e4rmiselt hea k\u00e4ttesaadavusega teenuse tagamiseks on meil 99,9%-liselt rahaliselt tagatud <a href=\"http:\/\/www.microsoftvolumelicensing.com\/DocumentSearch.aspx?Mode=3&amp;DocumentTypeId=37\" target=\"_blank\" rel=\"noopener noreferrer\">Teenindustaseme leping<\/a>.<\/p>\n<h3>K\u00e4ttesaadavuse v\u00e4ljat\u00f6\u00f6tamise p\u00f5him\u00f5tted<\/h3>\n<p>Oleme tegelenud ettev\u00f5tteklassi lahenduste v\u00e4ljat\u00f6\u00f6tamisega k\u00fcmnendeid. Lisaks pakub Microsoft mitmeid pilveteenuseid nagu Office 365, Windows Azure, CRM Online, Outlook.com, SkyDrive, Bing, Skype ja Xbox Live jne. Saame kasu teenuste mitmekesisusest, v\u00f5ttes arvesse iga teenuse parimad tavad ning parandades n\u00f5nda nii tarkvara v\u00e4ljat\u00f6\u00f6tamist kui ka t\u00f6\u00f6protsesse.<\/p>\n<p>Allpool on toodud m\u00f5ned n\u00e4ited teenusekomplektile Office 365 rakendatud v\u00e4ljat\u00f6\u00f6tamise ja t\u00f6\u00f6protsesside parimatest tavadest.<\/p>\n<p><strong>Varundamine.<\/strong> Varundamine igal tasemel \u2013 f\u00fc\u00fcsiline, andmete ja funktsionaalsusega seotud.<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">F\u00fc\u00fcsiline varundamine serveris ketta\/kaardi tasemel. Serveri tase andmekeskuses ja teenuse tase geograafiliselt eraldavad andmekeskusi, et nii v\u00e4ltida t\u00f5rgete teket. Igal andmekeskusel on vahendid ja v\u00f5imsuse koondamine. Iga piirkonda teenindavad mitmed andmekeskused.<\/li>\n<li style=\"padding-bottom: 10px;\">Andmete tasemel varundamiseks paljundame pidevalt andmeid geograafiliselt erinevate andmekeskuste vahel. Meie v\u00e4ljat\u00f6\u00f6tamise p\u00f5him\u00f5te on s\u00e4ilitada andmetest edastamisel v\u00f5i talletamisel mitu koopiat, ning rikke\u00fcmberl\u00fclituse v\u00f5imalused tagamaks kiire taaste.<\/li>\n<li>Lisaks f\u00fc\u00fcsilisele ja andmete varundamisele on \u00fcks meie peamisi tugevusi see, et tagame Office\u2018i klientidele funktsionaalse varundamise, mis v\u00f5imaldab teil olla produktiivne ka siis, kui puudub v\u00f5rgu\u00fchendus.<\/li>\n<\/ul>\n<p><strong>Paindlikkust.<\/strong> Aktiivne koormusetasandus ja pidev t\u00f5rkega domeenide taastamise katsetamine.<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Tasakaalustame aktiivselt koormust, et tagada l\u00f5ppkasutajatele parim v\u00f5imalik kasutuskogemus automaatsel viisil. Need mehhanismid h\u00f5lmavad ka d\u00fcnaamilist t\u00e4htsusj\u00e4rjestusse seadmist, v\u00e4hemt\u00e4htsate \u00fclesannete t\u00e4itmist madala aktiivusega perioodidel ning nende edasil\u00fckkamist suure koormuse korral.<\/li>\n<li style=\"padding-bottom: 10px;\">Meil on riistvara v\u00f5i tarkvara t\u00f5rgeteks ja hoiatuste j\u00e4lgimiseks nii automaatne kui ka manuaalne rikke\u00fcmberl\u00fclitus h\u00e4sti toimivatele ressurssidele.<\/li>\n<li>T\u00f5rkega domeenides viiakse regulaarselt l\u00e4bi taastet, et tagada valmidus olukordadeks, mis n\u00f5uavad rikke\u00fcmberl\u00fclitust.<\/li>\n<\/ul>\n<p><strong>Hajusteenused.<\/strong> Funktsionaalselt jaotatud komponenditeenused.<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Office 365 komponenditeenused nagu Exchange, SharePoint, Lync ja Office Web Apps on funktsionaalselt jaotatud, millega tagatakse see, et \u00fche ala t\u00f5rke ulatus ja m\u00f5ju piirduks selle alaga ning ei m\u00f5jutaks teisi.<\/li>\n<li style=\"padding-bottom: 10px;\">Paljundame neis komponenditeenustes kataloogi andmeid, et kasutajad saaksid \u00fche teenuse probleemi korral logida sujuvalt teistesse teenustesse sisse ning kasutada neid probleemideta.<\/li>\n<li>Meie k\u00e4itus- ja juurutusmeeskondade jaoks muudab jaotatud teenuste laad k\u00f5ik hoolduse ja juurutusega seonduva, diagnostika ning parandus- ja taasteteenused lihtsamaks.<\/li>\n<\/ul>\n<p><strong>Seire. <\/strong>P\u00f5hjalikud seire, taaste ja diagnostikat\u00f6\u00f6riistad.<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Meie sisemised seires\u00fcsteemid j\u00e4lgivad pidevalt teenuseid t\u00f5rgete suhtes ja on \u00fcles ehitatud viima teenuse automatiseeritud taastele.<\/li>\n<li style=\"padding-bottom: 10px;\">Meie s\u00fcsteemid anal\u00fc\u00fcsivad mis tahes teenuse k\u00e4itumise k\u00f5rvalekaldeid, et anda valveinseneridele ennetavate meetmete kasutusele v\u00f5tmiseks m\u00e4rku.<\/li>\n<li style=\"padding-bottom: 10px;\">Meil on ka v\u00e4ljast-sisse seire, mida teostatakse pidevalt mitmetest kohtadest \u00fcle maailma. Seda teostavad nii usaldusv\u00e4\u00e4rsed kolmanda osapoole teenused (s\u00f5ltumatule SLA-kinnitusele) kui ka meie enda \u00fclemaailmsed andmekeskused, et t\u00f5sta hoiatuste hulka.<\/li>\n<li>Diagnostikaks on meil p\u00f5hjalik logimine, auditeerimine ja j\u00e4litamine. \u00dcksikasjalik j\u00e4litamine ja seire aitavad meil j\u00f5uda probleemidest peamise p\u00f5hjuseni.<\/li>\n<\/ul>\n<p><strong>Lihtsustamine. <\/strong>Keerukuse v\u00e4hendamine viib prognoositavuseni.<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Kasutame v\u00f5imalusel standardiseeritud <em>komponente<\/em>. See toob kaasa v\u00e4hem juurutamist ja probleemide eristamise keerukust, prognoositavaid t\u00f5rkeid ja taastet.<\/li>\n<li style=\"padding-bottom: 10px;\">Kasutame v\u00f5imalusel standardiseeritud <em>protsesse<\/em>. Fookus ei ole ainult automatiseerimisel, vaid veendumisel, et kriitilisi protsesse korratakse ning need on korratavad.<\/li>\n<li style=\"padding-bottom: 10px;\">Meie tarkvarakomponendid on \u00fclesehituselt n\u00f5rgalt sidestatud, et nende juurutamine ja jooksev seisund ei n\u00f5uaks keerukat korraldamist.<\/li>\n<li>Meie muutuste haldus l\u00e4bib enne \u00fclemaailmset juurutamist j\u00e4rk-j\u00e4rgulise etapiviisilise m\u00f5\u00f5distatud ulatuse ja valideerimise.<\/li>\n<\/ul>\n<p><strong>Inim klienditugi. <\/strong>\u00d6\u00f6p\u00e4evaringne valve tugiteenus.<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Meil on k\u00fcll k\u00f5ikjal, kus v\u00f5imalik, automatiseeritud taastetoimingud, kuid lisaks sellele toetab teid \u00f6\u00f6p\u00e4evaringne spetsialistidest koosnev valvemeeskond. Sinna meeskonda kuuluvad tugitehnikud, tootearendajad, programmijuhid, tootejuhid ja k\u00f5rgem juhtkond.<\/li>\n<li style=\"padding-bottom: 10px;\">T\u00e4nu valvemeeskonnale on meil v\u00f5imalik anda kiireid vastuseid ja koguda probleemi lahendamiseks kiirelt teavet.<\/li>\n<li>Lisaks tugiteenuste tagamisele t\u00e4iustavad meie valvespetsialistid iga kord, kui neilt abi palutakse, ka automatiseeritud s\u00fcsteeme.<\/li>\n<\/ul>\n<h3>Pidev \u00f5pe<\/h3>\n<p>M\u00f5istame, et teenuse kasutamises v\u00f5ib ette tulla teenusekatkestusi. Teostame iga juhtumi korral olenemata juhtumi m\u00f5ju suurusest p\u00f5hjaliku juhtumij\u00e4rgse \u00fclevaate. Juhtumij\u00e4rgne \u00fclevaade sisaldab juhtunu anal\u00fc\u00fcsi, seda, kuidas toimisime ning kuidas ennetame sarnaseid juhtumeid tulevikus. L\u00e4bipaistvuse ja aruandluse huvides jagame teie ettev\u00f5tet puudutanud mis tahes p\u00f5hiliste teenusejuhtumite juhtumij\u00e4rgset \u00fclevaadet. Suurettev\u00f5ttena me n-\u00f6 s\u00f6\u00f6me oma enda koeratoitu, mis t\u00e4hendab seda, et kasutame Microsoftis igap\u00e4evases t\u00f6\u00f6s oma enda tootmiseelset teenust. Pidev t\u00e4iustamine on k\u00f5rge k\u00e4ttesaadavusega maailmatasemel teenuse tagamisel v\u00f5tmekomponent.<\/p>\n<h3>\u00dchtne suhtlus<\/h3>\n<p>L\u00e4bipaistvus n\u00f5uab pidevat suhtlust, eriti kui kasutate oma \u00e4ri juhtimisel veebip\u00f5hiseid kontoriteenuseid. Meil on mitmeid suhtluskanaleid, nt meil, RSS-kanalid ja teenuste seisundi armatuurlaud. Office 365 kliendina saate \u00fcksikasjaliku \u00fclevaate teie ettev\u00f5tte jaoks oluliste teenuste k\u00e4ttesaadavusest. Office 365 teenuste seisundi armatuurlaua kaudu saate teavet oma praeguste teenuste ja litsentside oleku kohta. J\u00e4tkame teenuse seisundi armatuurlaua t\u00e4iustamist, sealhulgas v\u00e4rskenduste \u00f5igeaegsuse j\u00e4lgimist, mis tagab teile teenuste seisundist t\u00e4ieliku \u00fclevaate.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-227832\" src=\"http:\/\/www.microsoft.com\/et-ee\/microsoft-365\/blog\/wp-content\/uploads\/sites\/28\/2013\/08\/4113.CloudServices_550x460.png\" alt=\"\" width=\"550\" height=\"460\" srcset=\"https:\/\/www.microsoft.com\/et-ee\/microsoft-365\/blog\/wp-content\/uploads\/sites\/28\/2013\/08\/4113.CloudServices_550x460.png 550w, https:\/\/www.microsoft.com\/et-ee\/microsoft-365\/blog\/wp-content\/uploads\/sites\/28\/2013\/08\/4113.CloudServices_550x460-300x251.png 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p>Meil on ka m\u00f5ned uued p\u00f5nevad t\u00f6\u00f6riistad, mis aitavad teie teenustel p\u00fcsida ajakohased.\u00a0 Eelmisel n\u00e4dalal tulime haldusportaalis v\u00e4lja uue funktsiooniga S\u00f5numikeskus. S\u00f5numikeskus on keskne koht teenusesuhtluse, rentniku aruandluse ja administraatorite n\u00f5utud toimingute jaoks.\u00a0 Selle aasta l\u00f5pus v\u00f5ivad administraatorid oodata ka uut mobiilirakendust, mis annab teavet teenuse seisundi kohta ning muud nende teenust puudutavat suhtlust.<\/p>\n<p>Tervikliku ja \u00fcha ulatuslikumalt areneva teenuse pakkumine on v\u00e4ljakutse ning olenemata meie p\u00fc\u00fcdlustest tuleb teenusekatkestusi ikka ette. Kinnitame teile, et \u00f5pime pidevalt ning panustame j\u00e4releandmatult sellesse, et tagada teile usaldusv\u00e4\u00e4rne suure k\u00e4ttesaadavusega teenus, mis vastab teie ootustele.\u00a0 Teenuse j\u00e4rjepidevus on enam kui inseneri p\u00f5him\u00f5te, see on p\u00fchendumus meie SLA-klientidele ja \u00fcks <a href=\"http:\/\/trust.office365.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Office 365 usalduskeskuse<\/a> tugisambaid (teised neli sammast on privaatsus, turvalisus, n\u00f5uetele vastavus ja l\u00e4bipaistvus).\u00a0Office 365 t\u00f6\u00f6v\u00f5imeaja avalikustamine on t\u00f5estus meie pidevast p\u00fchendumusest nii teenuse j\u00e4rjepidevuses kui ka l\u00e4bipaistvuses.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Me m\u00f5tleme Microsoft Office 365-st kui terviklikust pilvekontorist. Oleme k\u00fcll tohutult uhked, et Office\u2018it kasutab miljard inimest, kuid tunneme samal ajal suurt vastutust, et vastata ja t\u00e4ita iga p\u00e4ev meie kasutajate ootustele. M\u00f5istame, et kontorit\u00f6\u00f6rakendused t\u00f6\u00f6ks \u00fcliolulised \u2013 t\u00e4nu nendele saab t\u00f6\u00f6 tehtud. Teenusekomplektile Office 365 uute v\u00f5imaluste lisamisel peame \u00fclioluliseks teenuste usaldusv\u00e4\u00e4rsuse ja t\u00f6\u00f6kindluse<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[146],"product":[159,160,148,167,175,178,187],"audience":[199,193,203],"tags":[],"coauthors":[],"class_list":["post-10","post","type-post","status-publish","format-standard","hentry","content-type-news","product-excel","product-exchange","product-microsoft-365","product-mobile-apps","product-powerpoint","product-sharepoint","product-word","audience-education","audience-enterprise","audience-government"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pilveteenused, mida v\u00f5ite usaldada: Office 365 k\u00e4ttesaadavus - Microsoft 365 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/et-ee\/microsoft-365\/blog\/2013\/08\/08\/cloud-services-you-can-trust-office-365-availability\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pilveteenused, mida v\u00f5ite usaldada: Office 365 k\u00e4ttesaadavus - Microsoft 365 Blog\" \/>\n<meta property=\"og:description\" content=\"Me m\u00f5tleme Microsoft Office 365-st kui terviklikust pilvekontorist. Oleme k\u00fcll tohutult uhked, et Office\u2018it kasutab miljard inimest, kuid tunneme samal ajal suurt vastutust, et vastata ja t\u00e4ita iga p\u00e4ev meie kasutajate ootustele. M\u00f5istame, et kontorit\u00f6\u00f6rakendused t\u00f6\u00f6ks \u00fcliolulised \u2013 t\u00e4nu nendele saab t\u00f6\u00f6 tehtud. 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