{"id":142,"date":"2017-09-22T15:00:58","date_gmt":"2017-09-22T22:00:58","guid":{"rendered":"https:\/\/www.microsoft.com\/fr-ca\/industry\/blog\/industry\/health\/omnichannel-healthcare-patient-satisfaction-with-microsoft\/"},"modified":"2017-09-22T15:00:58","modified_gmt":"2017-09-22T22:00:58","slug":"omnichannel-healthcare-patient-satisfaction-with-microsoft","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/fr-ca\/industry\/blog\/health\/2017\/09\/22\/omnichannel-healthcare-patient-satisfaction-with-microsoft\/","title":{"rendered":"Approche omnicanale en mati\u00e8re de soins de sant\u00e9 et satisfaction des patients gr\u00e2ce \u00e0 Microsoft"},"content":{"rendered":"

Au cours des cinq\u00a0derni\u00e8res ann\u00e9es, les communications interactives entre les fournisseurs de soins de sant\u00e9 et les patients ont connu une hausse importante, que ce soit par des formulaires \u00e9lectroniques en ligne<\/a> ou des interactions vid\u00e9o<\/a>. Ces canaux num\u00e9riques compl\u00e8tent les visites physiques du patient \u00e0 la clinique, ce qui entra\u00eene un v\u00e9ritable parcours omnicanal du patient dont les fournisseurs de soins de sant\u00e9 peuvent tirer parti afin de cr\u00e9er une valeur ajout\u00e9e, \u00e0 la fois pour eux-m\u00eames et pour leurs patients.<\/p>\n

En examinant la prochaine \u00e9tape du parcours omnicanal du patient, nous avons compris que les fournisseurs de soins de sant\u00e9 visent \u00e0 fournir une valeur ajout\u00e9e, mesurable \u00e0 l\u2019aide des r\u00e9sultats et de la satisfaction des patients, tout en r\u00e9duisant les co\u00fbts. Nous pensons qu\u2019une approche omnicanale infonuagique en mati\u00e8re de soins de sant\u00e9 peut aider les fournisseurs \u00e0 atteindre ces objectifs, et c\u2019est l\u00e0 que se trouve toute la valeur de la plateforme de soins de sant\u00e9 omnicanale de Q-nomy, qui fonctionne sous Microsoft Azure.<\/p>\n

Mettant \u00e0 profit Azure SQL Database, Azure App Service, Azure Storage, Stockage File d\u2019attente Azure et le r\u00e9seau de diffusion de contenu Azure, Q-Flow for Healthcare<\/a> permet aux fournisseurs de soins de sant\u00e9 de g\u00e9rer, de transmettre et d\u2019optimiser tous les aspects du traitement des patients, sauf l\u2019acte m\u00e9dical en tant que tel. Azure permet \u00e0 Q-nomy de d\u00e9ployer et de conserver une solution complexe de fa\u00e7on simple, s\u00e9curis\u00e9e et r\u00e9alisable.<\/p>\n

Voici un bon exemple de flux de travail interactif ax\u00e9 sur l\u2019efficacit\u00e9\u00a0: un processus de gestion des patients optimis\u00e9 dans lequel l\u2019enregistrement des visites, la facturation et la confirmation de l\u2019admissibilit\u00e9 \u00e0 l\u2019assurance sont effectu\u00e9s par le patient \u00e0 l\u2019aide de guichets libre-service ou d\u2019une pr\u00e9inscription sur des portails en ligne. Ce flux de travail en libre-service remplace ou r\u00e9duit le besoin d\u2019assistance de la r\u00e9ceptionniste de la clinique, ce qui contribue \u00e0 diminuer les d\u00e9lais d\u2019attente et \u00e0 am\u00e9liorer la satisfaction des patients.<\/p>\n

C\u2019est ce qu\u2019il est possible de constater au centre Carl\u00a0R.\u00a0Darnall Army Medical Center de Fort\u00a0Hood, au Texas. Ce centre m\u00e9dical moderne comprend un h\u00f4pital de 615\u00a0000\u00a0pieds\u00a0carr\u00e9s dot\u00e9 de 122\u00a0lits, des cliniques de consultation externe de 322\u00a0000\u00a0pieds\u00a0carr\u00e9s, un b\u00e2timent logistique et une centrale de 23\u00a0000\u00a0pieds\u00a0carr\u00e9s.<\/p>\n

D\u00e8s le d\u00e9part, la direction du CRDAMC a voulu garantir une r\u00e9duction des d\u00e9lais d\u2019attente, une am\u00e9lioration de la satisfaction des patients et un rendement g\u00e9n\u00e9ral des soins de sant\u00e9. La solution choisie devait permettre d\u2019optimiser les visites interservices du patient afin de garantir que le contrat SLA soit respect\u00e9 pour l\u2019ensemble du cheminement du patient tout en fournissant un syst\u00e8me de communication et de distribution de l\u2019information unifi\u00e9 garantissant que toutes les ordonnances, toutes les donn\u00e9es et tous les r\u00e9sultats de laboratoire des patients soient accessibles par le professionnel appropri\u00e9 au moment opportun, lorsque le patient arrive \u00e0 un poste. Le CRDAMC exigeait \u00e9galement que la solution choisie g\u00e8re les guichets d\u2019inscription libre-service et de distribution afin de permettre aux visiteurs d\u2019\u00e9viter d\u2019attendre pour parler \u00e0 une r\u00e9ceptionniste lorsqu\u2019ils savent d\u00e9j\u00e0 ce dont ils ont besoin.<\/p>\n

Q-Flow r\u00e9duit les parcours des patients dans les diff\u00e9rents services d\u2019au moins 45\u00a0minutes et augmente l\u2019efficacit\u00e9 du personnel en simplifiant la gestion des dossiers m\u00e9dicaux lors des parcours des patients dans plusieurs services.<\/p>\n

Cette approche omnicanale en mati\u00e8re de soins de sant\u00e9 signifie que les canaux physiques et num\u00e9riques sont li\u00e9s pour aider les fournisseurs de soins de sant\u00e9 \u00e0 restructurer les flux de travail en fonction du patient en tant qu\u2019utilisateur actif. Il en r\u00e9sulte moins de paperasse, de t\u00e2ches manuelles et d\u2019affectation manuelle des ressources et donc, une am\u00e9lioration de l\u2019efficacit\u00e9 de l\u2019utilisation. Ainsi, les m\u00e9decins, les infirmi\u00e8res et les autres soignants ne sont pas submerg\u00e9s par les t\u00e2ches administratives et les dossiers de sant\u00e9 \u00e9lectroniques.<\/p>\n

Les op\u00e9rations et les co\u00fbts vont de pair avec l\u2019efficacit\u00e9 des revenus. Raccourcir la dur\u00e9e des s\u00e9jours peut g\u00e9n\u00e9rer des revenus plus t\u00f4t, mais au prix d\u2019un nombre de r\u00e9admissions plus \u00e9lev\u00e9.<\/p>\n

En communiquant avec les patients \u00e0 l\u2019aide de diff\u00e9rents canaux, comme l\u2019IdO, les dispositifs m\u00e9dicaux corporels en ligne, les formulaires en ligne, les s\u00e9ances vid\u00e9o, les textos et les portails de patients, et en ayant des flux de travail exploitables bas\u00e9s sur ces donn\u00e9es entrantes, on peut favoriser l\u2019absence de r\u00e9admissions. De plus, cette approche est fort utile pour le bien-\u00eatre des patients et est propice \u00e0 une saine rentabilit\u00e9.<\/p>\n

Communiquez avec Q-nomy<\/a> ou votre gestionnaire de comptes Microsoft pour en savoir plus sur la fa\u00e7on de faire appel \u00e0 un parcours omnicanal infonuagique du patient dans le but d\u2019am\u00e9liorer l\u2019ensemble des r\u00e9sultats pour les patients et le rendement du fournisseur.<\/p>\n

Pour en savoir plus sur les r\u00e9alisations de Microsoft et de ses partenaires en mati\u00e8re de sant\u00e9, t\u00e9l\u00e9chargez le livre \u00e9lectronique gratuit ici<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

D\u00e9couvrez comment la satisfaction des patients peut \u00eatre am\u00e9lior\u00e9e gr\u00e2ce \u00e0 une approche omnicanale en mati\u00e8re de soins de sant\u00e9. Am\u00e9liorez le parcours du patient pour g\u00e9n\u00e9rer de meilleurs r\u00e9sultats.<\/p>\n","protected":false},"author":129,"featured_media":242,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[68],"post_tag":[],"content-type":[],"coauthors":[61],"class_list":["post-142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health"],"yoast_head":"\nApproche omnicanale en mati\u00e8re de soins de sant\u00e9 et satisfaction des patients gr\u00e2ce \u00e0 Microsoft - Blogues de l'industrie Microsoft<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/fr-ca\/industry\/blog\/health\/2017\/09\/22\/omnichannel-healthcare-patient-satisfaction-with-microsoft\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Approche omnicanale en mati\u00e8re de soins de sant\u00e9 et satisfaction des patients gr\u00e2ce \u00e0 Microsoft - Blogues de l'industrie Microsoft\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment la satisfaction des patients peut \u00eatre am\u00e9lior\u00e9e gr\u00e2ce \u00e0 une approche omnicanale en mati\u00e8re de soins de sant\u00e9. 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