{"id":2713,"date":"2020-03-05T12:30:31","date_gmt":"2020-03-05T20:30:31","guid":{"rendered":"https:\/\/www.microsoft.com\/hr-hr\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/"},"modified":"2022-06-28T11:07:37","modified_gmt":"2022-06-28T18:07:37","slug":"our-commitment-to-customers-during-covid-19","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/hr-hr\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/","title":{"rendered":"Na\u0161a obaveza prema klijentima tijekom epidemije virusa COVID-19"},"content":{"rendered":"<p>Budu\u0107i da COVID-19 i dalje utje\u010de na ljude i dr\u017eave u cijelom svijetu,\u00a0timovi posvuda prelaze na rad na daljinu.\u00a0Po\u010detkom tjedna objavio sam <a href=\"https:\/\/www.microsoft.com\/hr-hr\/2020\/03\/02\/working-remotely-during-challenging-times\/\">pismo<\/a> koje je napisala Lily Zheng, na\u0161a kolegica u \u0160angaju, u kojem ona opisuje iskustvo svog tima s kori\u0161tenjem aplikacije Microsoft Teams za rad od ku\u0107e tijekom epidemije. Lilyn je tim jedan od mnogih. Ovdje u Microsoftu u zaljevu Puget timove poti\u010demo na rad od ku\u0107e, ba\u0161 kao i mnoge druge tvrtke i ustanove u ovoj regiji. O\u010dekujemo da \u0107e se taj trend nastaviti diljem svijeta. U Microsoftu nam je glavni prioritet zdravlje i sigurnost zaposlenika, klijenata, partnera i zajednica. Svojim nastojanjima da Teams u\u010dinimo dostupnim \u0161to ve\u0107em broju ljudi \u017eelimo podr\u017eati javno zdravstvo i sigurnost zadr\u017eavanjem povezanosti timova dok rade odvojeno.<\/p>\n<p>\u010citaju\u0107i va\u0161e odgovore na Lilyno pismo postalo je jasno da vas zanima odgovor na dva va\u017ena pitanja. Prvo, kako korisnici mogu pristupati besplatnim ponudama za Teams koje je Lily spomenula? Drugo, koji je na\u0161 plan za izbjegavanje prekida u dostupnosti servisa u vrijeme pove\u0107anog kori\u0161tenja? U nastavku su navedeni detaljni odgovori na oba pitanja. Tijekom sljede\u0107ih nekoliko dana ovdje \u0107emo objaviti jo\u0161 savjeta, a\u017euriranja i informacija povezanih s radom na daljinu. Zato \u010desto navra\u0107ajte.<\/p>\n<h3>Dostupnost aplikacije Teams svima<\/h3>\n<p>Aplikacija Teams dio je sustava Office 365. Ako je va\u0161a tvrtka ili ustanova licencirana za Office 365, ve\u0107 je imate. No \u017eelimo sigurni da joj svi mogu pristupati tijekom ovog razdoblja. U nastavku je navedeno nekoliko na\u010dina na koje mo\u017eete odmah na jednostavan na\u010din nabaviti Teams.<\/p>\n<p><strong>Pojedina\u010dni korisnici<\/strong><\/p>\n<p>Ako \u017eelite po\u010deti raditi s aplikacijom Teams, mo\u017eemo vas odmah pripremiti za rad.<\/p>\n<ul>\n<li>Ako imate adresu e-po\u0161te putem tvrtke ili obrazovne ustanove, prijavite se <a href=\"https:\/\/go.microsoft.com\/fwlink\/p\/?linkid=873020&amp;lm=deeplink&amp;lmsrc=homePageWeb&amp;cmpid=WebSignIn\" target=\"_blank\" rel=\"noopener noreferrer\">pomo\u0107u ove veze<\/a>. Odmah \u0107emo vam omogu\u0107iti pristup aplikaciji Teams.<\/li>\n<li>Ako koristite adresu e-po\u0161te npr. sa servisa Gmail\u00a0ili iz programa Outlook,\u00a0za besplatnu verziju aplikacije Teams\u00a0uz ograni\u010denja mo\u017eete se registrirati<a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">tako da kliknete ovu vezu<\/a>.<\/li>\n<\/ul>\n<p><strong>IT profesionalci<\/strong><\/p>\n<p>Gore navedene samoposlu\u017ene veze funkcioniraju odli\u010dno za pojedina\u010dne korisnike, ali ako ste IT profesionalac koji \u017eeli sredi\u0161nje implementirati Teams, evo \u0161to morate u\u010diniti.<\/p>\n<ul>\n<li>Ako radite za tvrtku koja trenutno nije licencirana za Teams, nudimo vam besplatan Office 365 E1 na \u0161est mjeseci. Obratite se Microsoftovu partneru ili prodajnom predstavniku da biste jo\u0161 danas po\u010deli s radom. (Napomena: ista je ponuda dostupna u sklopu pretplate Government Cloud, ali nije dostupna u sklopu pretplata GCC High i Department of Defense.)<\/li>\n<li>Ako radite u obrazovnoj ustanovi i \u017eelite nastavnicima, u\u010denicima i administratorima omogu\u0107iti kori\u0161tenje aplikacije Teams, koristite Office 365 A1. Ta je besplatna verzija sustava Office 365\u00a0dostupna svim obrazovnim ustanovama.\u00a0Registrirajte se <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans?activetab=tab%3aprimaryr1\" target=\"_blank\" rel=\"noopener noreferrer\">tako da kliknete ovu vezu<\/a>.<\/li>\n<\/ul>\n<h3>Neprekidna dostupnost aplikacije Teams<\/h3>\n<p>Vi i va\u0161 tim ovisite o na\u0161im alatima da biste ostali povezani i obavili posao. Tu odgovornost shva\u0107amo ozbiljno i imamo plan za neprekidnu dostupnost servisa u ovakvim izvanrednim situacijama. Na\u0161 plan neprekidnog poslovanja predvi\u0111a tri vrste utjecaja na klju\u010dne aspekte servisa:<\/p>\n<ul>\n<li><strong>Sustave<\/strong>:\u00a0kada do\u0111e do naglog pove\u0107anja kori\u0161tenja, kakvo smo nedavno imali prilike vidjeti u Kini.<\/li>\n<li><strong>Lokaciju<\/strong>:\u00a0u slu\u010daju neo\u010dekivanog doga\u0111aja koji je specifi\u010dan za neku lokaciju, kao \u0161to je potres ili jako nevrijeme.<\/li>\n<li><strong>Zaposlenike<\/strong>:\u00a0u slu\u010daju doga\u0111aja koji mo\u017ee utjecati na tim koji odr\u017eava sustav, kao \u0161to je epidemija virusa COVID-19 u podru\u010dju zaljeva Puget.<\/li>\n<\/ul>\n<p>Nedavno smo testirali kontinuitet servisa tijekom pove\u0107anog kori\u0161tenja u Kini. Od 31. sije\u010dnja tamo je do\u0161lo do 500-postotnog pove\u0107anja broja sastanaka, poziva i konferencijskih poziva putem aplikacije Teams te 200-postotnog pove\u0107anja kori\u0161tenja aplikacije Teams na mobilnim ure\u0111ajima. Unato\u010d takvom pove\u0107anom kori\u0161tenju, servis je tijekom epidemije funkcionirao bez pote\u0161ko\u0107a. Na\u0161 pristup isporuci iznimno dostupnih i otpornih servisnih centara temelji se na sljede\u0107im stvarima.<\/p>\n<p><strong>Dizajn aktivno\/aktivno<\/strong>: u okru\u017eenju Microsoft 365 pribli\u017eavamo se stanju u kojem su svi servisi projektirani i funkcioniraju u dizajnu aktivno\/aktivno, koji pove\u0107ava otpornost. To zna\u010di da se uvijek izvodi vi\u0161e instanci servisa koje mogu odgovarati na zahtjeve korisnika te da se one hostiraju u geografski raspr\u0161enim podatkovnim centrima. Sav korisni\u010dki promet pristi\u017ee putem servisa Microsoft Front Door i automatski se usmjerava na optimalno smje\u0161tenu instancu servisa te mimo bilo kakvih pogre\u0161aka servisa da bi se sprije\u010dio ili ubla\u017eio utjecaj na korisnike.<\/p>\n<p><strong>Smanjen opseg incidenata<\/strong>: incidente nastojimo izbje\u0107i, ali kada do njih do\u0111e, nastojimo ograni\u010diti opseg svih incidenata kori\u0161tenjem vi\u0161e me\u0111usobno odvojenih instanci svakog servisa. Osim toga, neprestano uvodimo pobolj\u0161anja nadzora putem automatizacije te omogu\u0107ivanjem br\u017eeg otkrivanja incidenata i odgovora na njih.<\/p>\n<p><strong>Izolacija pogre\u0161aka<\/strong>: servisi su projektirani i funkcioniraju aktivno\/aktivno te su me\u0111usobno odvojeni da pogre\u0161ka na jednom ne bi utjecala na drugi, a baza koda servisa razvijena je na temelju sli\u010dnih na\u010dela odvajanja pod nazivom izolacija pogre\u0161aka. Mjere izolacije pogre\u0161aka inkrementalne su za\u0161tite unutar samog koda. Tim se mjerama sprje\u010dava da se problem u jednom podru\u010dju prenese na druga podru\u010dja funkcioniranja. Vi\u0161e o tome kako to \u010dinimo te sve pojedinosti o planu neprekidne dostupnosti servisa potra\u017eite <a href=\"https:\/\/docs.microsoft.com\/microsoft-365\/enterprise\/ebcm-understanding-ebcm-with-cloud-services\" target=\"_blank\" rel=\"noopener noreferrer\">u ovom dokumentu<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p>Prilagodba radu na daljinu mo\u017ee biti zahtjevna. Razumijemo to i tu smo da vam damo alate, savjete i informacije koji su vam potrebni da biste se vi i va\u0161 tim suo\u010dili s tim izazovom. Nadahnula nas je agilnost i domi\u0161ljatost koje su zahva\u0107ene \u0161kole, bolnice i tvrtke pokazale tijekom epidemije virusa COVID-19 i \u010dinimo sve \u0161to je u na\u0161oj mo\u0107i da bismo tvrtkama i ustanovama diljem svijeta omogu\u0107ili da ostanu povezane i produktivne u ova te\u0161ka vremena.<\/p>\n<p>\u00a0<\/p>\n<h3>Naj\u010de\u0161\u0107a pitanja<\/h3>\n<p><strong>P. \u0160to se doga\u0111a kada se pojedina\u010dni korisnik <a href=\"https:\/\/products.office.com\/microsoft-teams\/group-chat-software\" target=\"_blank\" rel=\"noopener noreferrer\">prijavi pomo\u0107u vjerodajnica tvrtke ili obrazovne ustanove<\/a>?<\/strong><strong><br \/>\nA.<\/strong> Ako je korisnik licenciran za Teams, on \u0107e se prijaviti u proizvod. Ako korisnik nije licenciran za Teams, on \u0107e se prijaviti u proizvod i automatski \u0107e dobiti besplatnu licencu za Teams koja vrijedi do sije\u010dnja 2021. Ta licenca obuhva\u0107a videosastanke za najvi\u0161e 250 sudionika i doga\u0111aje u\u017eivo za najvi\u0161e 10 000 sudionika, snimanje zaslona i njegovo zajedni\u010dko kori\u0161tenje te \u010davrljanje i suradnju. <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/teams-exploratory\">Pojedinosti za IT<\/a>.<\/p>\n<p><strong>P. \u0160to obuhva\u0107a freemium verzija aplikacije Teams?<br \/>\nA.<\/strong> Ta verzija obuhva\u0107a neograni\u010deno \u010davrljanje, ugra\u0111ene grupne govorne pozive i videopozive te govorne pozive i videopozive s dva sudionika, 10 GB prostora za pohranu datoteka tima te 2 GB prostora za pohranu osobnih datoteka po korisniku. Dobivate i suradnju u stvarnom vremenu uz aplikacije sustava Office za web, uklju\u010duju\u0107i Word, Excel, PowerPoint i OneNote. Nema datuma zavr\u0161etka. Pojedinosti su dostupne <a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">ovdje<\/a>.<\/p>\n<p><strong>P. Postoji li u freemium verziji ograni\u010denje broja korisnika?<br \/>\nA.<\/strong> Od 10. o\u017eujka uvodimo a\u017euriranja besplatne verzije aplikacije Teams koja \u0107e ukloniti ograni\u010denja broja korisnika.<\/p>\n<p><strong>P. Je li u freemium verziji mogu\u0107e zakazivanje sastanaka?<br \/>\nA.<\/strong> U budu\u0107nosti \u0107emo korisnicima omogu\u0107iti zakazivanje sastanaka. U me\u0111uvremenu mo\u017eete voditi neplanirane videosastanke i pozive.<\/p>\n<p><strong>P. Kako IT administratori pristupaju aplikaciji Teams za obrazovne ustanove?<\/strong><br \/>\n<strong>O.<\/strong> Aplikacija Teams uvijek je bila besplatna za u\u010denike i obrazovne stru\u010dnjake u sklopu ponude Office 365 A1. Pristupite joj <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans\">ovdje<\/a>.<\/p>\n<p><strong>P. Imate li kakvih savjeta za rad od ku\u0107e?<br \/>\nA.<\/strong> Lola Jacobson, jedna od na\u0161ih vi\u0161ih autorica tehni\u010dke dokumentacije, pro\u0161log je tjedna objavila <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-blog\/4-tips-for-working-from-home-with-microsoft-teams\/ba-p\/1202083\" target=\"_blank\" rel=\"noopener noreferrer\">nekoliko osnovnih savjeta<\/a>. Ju\u010der smo a\u017eurirali stranicu <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/support-remote-work-with-teams\" target=\"_blank\" rel=\"noopener noreferrer\">Podr\u0161ka za radnike na daljinu koji koriste Microsoft Teams<\/a> na web-mjestu docs.Microsoft.com. Objavit \u0107emo jo\u0161 sadr\u017eaja, pa budite u tijeku.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Budu\u0107i da COVID-19 i dalje utje\u010de na ljude i dr\u017eave u cijelom svijetu,\u00a0timovi posvuda prelaze na rad na daljinu.\u00a0Po\u010detkom tjedna objavio sam pismo koje je napisala Lily Zheng, na\u0161a kolegica u \u0160angaju, u kojem ona opisuje iskustvo svog tima s kori\u0161tenjem aplikacije Microsoft Teams za rad od ku\u0107e tijekom epidemije. Lilyn je tim jedan od<\/p>\n","protected":false},"author":3368610,"featured_media":2715,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[146],"product":[148,182],"audience":[199,193,214],"tags":[],"coauthors":[222],"class_list":["post-2713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-news","product-microsoft-365","product-teams","audience-education","audience-enterprise","audience-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Na\u0161a obaveza prema klijentima tijekom epidemije virusa COVID-19<\/title>\n<meta name=\"description\" content=\"Budu\u0107i da COVID-19 i dalje utje\u010de na ljude i dr\u017eave u cijelom svijetu,\u00a0zaposlenici posvuda prelaze na rad na daljinu. I koriste Microsoft Teams za \u010davrljanje, sastanke, pozive, u\u010denje i suradnju na jednom mjestu.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/hr-hr\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Na\u0161a obaveza prema klijentima tijekom epidemije virusa COVID-19\" \/>\n<meta property=\"og:description\" content=\"Budu\u0107i da COVID-19 i dalje utje\u010de na ljude i dr\u017eave u cijelom svijetu,\u00a0zaposlenici posvuda prelaze na rad na daljinu. 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