{"id":24191,"date":"2026-06-11T09:00:00","date_gmt":"2026-06-11T16:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?page_id=24191"},"modified":"2026-07-02T12:03:40","modified_gmt":"2026-07-02T19:03:40","slug":"customer-zero","status":"publish","type":"page","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/customer-zero\/","title":{"rendered":"Customer Zero"},"content":{"rendered":"\n<div class=\"wp-block-group msit-product-pattern has-global-padding is-layout-constrained wp-container-core-group-is-layout-00b8c715 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-808c8a57 wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h1 class=\"wp-block-heading has-rd-heading-h-2-font-size\" style=\"margin-top:var(--wp--preset--spacing--rd-xs);margin-bottom:var(--wp--preset--spacing--rd-xs)\">Customer Zero: Inside Microsoft\u2019s AI Transformation<\/h1>\n\n\n\n<p class=\"has-rd-paragraph-lg-font-size wp-block-paragraph\">Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we\u2019re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we\u2019re becoming a Frontier Firm. You\u2019ll find real-world strategies, operational lessons, and leadership insights to help drive your own transformation.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-eae88d79 wp-block-columns-is-layout-flex has-2-columns\" style=\"margin-top:var(--wp--preset--spacing--rd-s)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-1 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-7cc9d8bb wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-24357 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-agent tag-ai tag-ai-deployment-and-adoption tag-change-management tag-customer-zero tag-data-and-ai tag-employee-experience tag-microsoft-365-copilot tag-power-platform m-blog-post\">\n\n<div data-bi-tN=\"Post card: From data sprawl to AI-driven seller insights at Microsoft\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10902-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-06-18T08:15:00-07:00\">June 18, 2026<\/time><\/div>\n\n<h3 class=\"has-link-color wp-elements-79d06848a63a6708bb43a4d1ffb0d3ce wp-block-post-title\"><a data-bi-cN=\"Read blog: From data sprawl to AI-driven seller insights at Microsoft\" data-bi-id=\"24357\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/from-data-sprawl-to-ai-driven-seller-insights-at-microsoft\/\" target=\"_self\" >From data sprawl to AI-driven seller insights at Microsoft<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Sellers at Microsoft have access to a wide range of data to help them understand their business, identify risks, and focus on opportunities. Over time, new systems and&hellip; <\/p><\/div><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-2 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-7d35548f wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-23944 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-ai-deployment-and-adoption tag-change-management tag-customer-zero tag-data-and-ai tag-digital-transformation tag-employee-experience tag-end-user-services-and-support tag-enterprise-data tag-it-and-business-operations tag-microsoft-365 tag-microsoft-365-copilot tag-security-and-risk-management tag-zero-trust m-blog-post\">\n\n<div data-bi-tN=\"Post card: Streamlining finance cash collection at Microsoft with AI\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10888-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10888-Hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10888-Hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10888-Hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10888-Hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10888-Hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10888-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-06-04T08:45:00-07:00\">June 4, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-23556d6fa538264ea528d5455355d06c wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: Streamlining finance cash collection at Microsoft with AI\" data-bi-id=\"23944\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/streamlining-finance-cash-collection-at-microsoft-with-ai\/\" target=\"_self\" >Streamlining finance cash collection at Microsoft with AI<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-23718 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-ai-deployment-and-adoption tag-change-management tag-customer-zero tag-digital-transformation tag-employee-experience tag-microsoft-365 tag-microsoft-365-copilot tag-network-security tag-zero-trust m-blog-post\">\n\n<div data-bi-tN=\"Post card: Staying human: How we\u2019re using AI to transform the sales experience at Microsoft\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/05\/10886-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/05\/10886-Hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/05\/10886-Hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/05\/10886-Hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/05\/10886-Hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/05\/10886-Hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/05\/10886-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-05-21T08:15:00-07:00\">May 21, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-23556d6fa538264ea528d5455355d06c wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: Staying human: How we\u2019re using AI to transform the sales experience at Microsoft\" data-bi-id=\"23718\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/staying-human-how-were-using-ai-to-transform-the-sales-experience-at-microsoft\/\" target=\"_self\" >Staying human: How we\u2019re using AI to transform the sales experience at Microsoft<\/a><\/h5><\/div>\n\n<\/li><li class=\"wp-block-post post-23415 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-transformation-office tag-ai tag-ai-deployment-and-adoption tag-change-management tag-customer-zero tag-digital-transformation tag-employee-experience tag-microsoft-365 tag-microsoft-365-copilot m-blog-post\">\n\n<div data-bi-tN=\"Post card: Making AI stick for sellers: Five adoption lessons from our Copilot rollout\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/10887-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/10887-Hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/10887-Hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/10887-Hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/10887-Hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/10887-Hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/10887-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-04-30T09:00:00-07:00\">April 30, 2026<\/time><\/div>\n\n<h5 class=\"has-link-color wp-elements-23556d6fa538264ea528d5455355d06c wp-block-post-title has-rd-paragraph-lg-font-size\"><a data-bi-cN=\"Read blog: Making AI stick for sellers: Five adoption lessons from our Copilot rollout\" data-bi-id=\"23415\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/making-ai-stick-for-sellers-five-adoption-lessons-from-our-copilot-rollout\/\" target=\"_self\" >Making AI stick for sellers: Five adoption lessons from our Copilot rollout<\/a><\/h5><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n\n\n\n<article class=\"wp-block-post post-21288 post type-post status-publish format-standard has-post-thumbnail hentry category-frontier-firm category-it-strategy category-microsoft-digital tag-ai tag-employee-experience tag-end-user-services-and-support tag-it-and-business-operations tag-microsoft-365-copilot m-blog-post wp-block-tenup-post-picker\">\n\t\n\n<div data-bi-tN=\"Post card: Becoming a Frontier Firm: Our IT playbook for the AI era\" class=\"wp-block-columns has-border-color has-outlines-border-color is-layout-flex wp-container-core-columns-is-layout-7d1ce28f wp-block-columns-is-layout-flex has-2-columns wp-block-null\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--rd-m);padding-right:var(--wp--preset--spacing--rd-m);padding-bottom:var(--wp--preset--spacing--rd-m);padding-left:var(--wp--preset--spacing--rd-m)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/10807_hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-4af71039 wp-block-column-is-layout-flow\"><h3 style=\"font-style:normal;font-weight:600;line-height:1.3;margin-bottom:14px\" class=\"has-link-color wp-elements-beb69e89a67e6b1659c71e56a535ea7e wp-block-post-title has-text-color has-black-111-color has-rd-heading-h-3-font-size\"><a data-bi-cN=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-id=\"21288\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/becoming-a-frontier-firm-our-it-playbook-for-the-ai-era\/\" target=\"_self\" >Becoming a Frontier Firm: Our IT playbook for the AI era<\/a><\/h3>\n\n<div style=\"line-height:1.4;margin-bottom:var(--wp--preset--spacing--rd-xs)\" class=\"wp-block-post-excerpt has-rd-paragraph-xl-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Microsoft Digital, the company\u2019s IT team, is rapidly transforming into a Frontier IT Firm\u2014an organization fundamentally restructured for the AI&hellip; <\/p><\/div>\n\n<a aria-label=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-cN=\"Read blog: Becoming a Frontier Firm: Our IT playbook for the AI era\" data-bi-id=\"21288\" style=\"font-style:normal;font-weight:600;line-height:1.4\" class=\"wp-elements-70852dc8d1c90f2df43ad14daef19e8a wp-block-read-more has-text-color has-black-111-color has-rd-heading-h-5-font-size\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/becoming-a-frontier-firm-our-it-playbook-for-the-ai-era\/\" target=\"_self\">READ BLOG &gt;<span class=\"screen-reader-text\">: Becoming a Frontier Firm: Our IT playbook for the AI era<\/span><\/a><\/div>\n<\/div>\n\n<\/article>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading\" style=\"margin-bottom:var(--wp--preset--spacing--rd-xs)\">More AI deployment and adoption stories<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 msit-post-card-query-loop-redesigned-template wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-ad04d25d wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-24461 post type-post status-publish format-standard has-post-thumbnail hentry category-office-of-the-ciso tag-ai-deployment-and-adoption tag-cybersecurity tag-governance tag-network-security tag-security-and-risk-management tag-zero-trust m-blog-post\">\n\n<div data-bi-tN=\"Post card: How we approach cybersecurity risk management at Microsoft\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10917-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10917-Hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10917-Hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10917-Hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10917-Hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10917-Hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10917-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-06-25T09:00:00-07:00\">June 25, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-4211dcec327f1e55040e72a97b3953b1 wp-block-post-title\"><a data-bi-cN=\"Read blog: How we approach cybersecurity risk management at Microsoft\" data-bi-id=\"24461\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-we-approach-cybersecurity-risk-management-at-microsoft\/\" target=\"_self\" >How we approach cybersecurity risk management at Microsoft<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Cybersecurity risk management at Microsoft is an enterprise-wide discipline spanning governance, engineering, operations, and organizational culture. Through our international operations&hellip; <\/p><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-24507 post type-post status-publish format-standard has-post-thumbnail hentry category-microsoft-digital tag-agent tag-ai tag-ai-deployment-and-adoption tag-corporate-functions tag-device-management tag-employee-experience tag-end-user-services-and-support tag-microsoft-365 tag-microsoft-365-copilot tag-network-and-infrastructure tag-network-security m-blog-post\">\n\n<div data-bi-tN=\"Post card: Simplifying device registration at Microsoft with an agentic AI assistant\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10875-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10875-Hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10875-Hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10875-Hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10875-Hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10875-Hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10875-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-06-25T08:45:00-07:00\">June 25, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-4211dcec327f1e55040e72a97b3953b1 wp-block-post-title\"><a data-bi-cN=\"Read blog: Simplifying device registration at Microsoft with an agentic AI assistant\" data-bi-id=\"24507\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/simplifying-device-registration-at-microsoft-with-an-agentic-ai-assistant\/\" target=\"_self\" >Simplifying device registration at Microsoft with an agentic AI assistant<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">When you\u2019re busy at work, the last thing you want to do is spend hours getting a new device set&hellip; <\/p><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-24374 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-councils category-it-strategy tag-ai tag-ai-deployment-and-adoption tag-change-management tag-corporate-functions tag-digital-transformation tag-end-user-services-and-support tag-enterprise-data tag-governance tag-it-and-business-operations tag-microsoft-365-copilot tag-security-and-risk-management m-blog-post\">\n\n<div data-bi-tN=\"Post card: Guiding our AI deployment with a set of employee councils\" class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-bb608622 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-right:0;padding-left:0\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10851-Hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10851-Hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10851-Hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10851-Hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10851-Hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10851-Hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/06\/10851-Hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n<div style=\"font-style:normal;font-weight:600\" class=\"wp-block-post-date has-rd-paragraph-md-font-size\"><time datetime=\"2026-06-18T09:05:00-07:00\">June 18, 2026<\/time><\/div>\n\n<h4 class=\"has-link-color wp-elements-4211dcec327f1e55040e72a97b3953b1 wp-block-post-title\"><a data-bi-cN=\"Read blog: Guiding our AI deployment with a set of employee councils\" data-bi-id=\"24374\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/guiding-our-ai-deployment-with-a-set-of-employee-councils\/\" target=\"_self\" >Guiding our AI deployment with a set of employee councils<\/a><\/h4>\n\n<div class=\"wp-block-post-excerpt has-rd-paragraph-lg-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">The AI adoption curve gets steeper every day, as the technology continues to advance at lightning speed. At Microsoft Digital,&hellip; <\/p><\/div><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-rd-heading-h-5-font-size is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-bc26b791 wp-block-buttons-is-layout-flex\" style=\"border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-left-radius:4px;border-bottom-right-radius:4px;margin-top:var(--wp--preset--spacing--rd-xxxl);margin-bottom:var(--wp--preset--spacing--rd-xxl);line-height:1.5\">\n<div class=\"wp-block-button\"><a data-bi-cN=\"Link: View all AI deployment and adoption\"class=\"wp-block-button__link has-white-color has-microsoft-cta-link-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/tag\/ai-deployment-and-adoption\/\" style=\"padding-top:16px;padding-right:36px;padding-bottom:16px;padding-left:36px\">View all AI deployment and adoption<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Zero: Inside Microsoft\u2019s AI Transformation Microsoft is a global enterprise running on its own AI stack, transforming its own business at scale. Customer Zero is where we share how we\u2019re navigating this journey. We help business leaders accelerate their own AI transformation by showing how we\u2019re becoming a Frontier Firm. You\u2019ll find real-world strategies, [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":24580,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"coauthors":[138],"class_list":["post-24191","page","type-page","status-publish","has-post-thumbnail","hentry","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Zero - How Microsoft does IT<\/title>\n<meta name=\"description\" content=\"Learn more about our Customer Zero journey to drive the company\u2019s AI transformation and to share those learnings with executive leaders.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/customer-zero\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Zero - 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