{"id":11739,"date":"2024-04-08T09:00:44","date_gmt":"2024-04-08T16:00:44","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=11739"},"modified":"2024-05-23T11:46:59","modified_gmt":"2024-05-23T18:46:59","slug":"the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/","title":{"rendered":"The power of AI in Microsoft Copilot for Sales: Insights from Lori Lamkin and Nathalie D\u2019Hers"},"content":{"rendered":"<div style=\"background: #DFCDD2; border-radius: 25px; max-width: 375px; padding: 10px; margin-top: 10px; margin-left: 20px; float: right;\">\n<p><img decoding=\"async\" class=\"alignleft wp-image-13581\" style=\"margin-top: 0px;\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/05\/blog-icons-02-Readiness-guides_solo72x59-2.png\" alt=\"\" \/><\/p>\n<h2 style=\"margin-top: 0px; font-size: 1em;\">Copilot for Microsoft 365 Deployment and Adoption Guide<\/h2>\n<p>Read our step-by-step guide on deploying Copilot for Microsoft 365 at your company. It\u2019s based on our experience deploying it here at Microsoft:<\/p>\n<ul class=\"c-list\">\n<li style=\"padding: 0px;\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Full version<\/a><\/li>\n<li style=\"padding: 0px;\"><a href=\"https:\/\/aka.ms\/msdcopilotguidepdf\">eBook version<\/a><\/li>\n<li style=\"padding: 0px;\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/copilot-for-microsoft-365-for-executives-sharing-our-internal-deployment-and-adoption-journey-at-microsoft\/\">Version for executives<\/a><\/li>\n<li style=\"padding: 0px;\"><a href=\"https:\/\/aka.ms\/msdcopilotexecguidepdf\">eBook version for executives<\/a><\/li>\n<\/ul>\n<\/div>\n<p>Join me, Lori Lamkin, and my esteemed colleague Nathalie D\u2019Hers, as we take you on an extraordinary journey through the development, deployment, and continuous improvement of <a href=\"https:\/\/www.microsoft.com\/microsoft-viva\/sales\" target=\"_blank\" rel=\"noopener\">Microsoft Copilot for Sales<\/a>. As the Corporate Vice President (CVP) of Dynamics 365 Customer Experiences, I bring extensive leadership experience and strategic vision to guide the product team responsible for Copilot for Sales. Copilot for Sales is a tool that maximizes <a href=\"https:\/\/learn.microsoft.com\/dynamics365\/sales\/overview\" target=\"_blank\" rel=\"noopener\">Microsoft Dynamics 365 Sales<\/a> and Salesforce seller teams\u2019 productivity with AI-assisted experiences in Microsoft 365 apps.<\/p>\n<p>Nathalie, another accomplished CVP and the leader of Microsoft Digital Employee Experience, leads the deployment efforts across Microsoft, positioning the Microsoft sales field as customer zero. Together, we bring a wealth of knowledge and expertise to revolutionize the way sellers engage with customers through Copilot for Sales. In this Q&amp;A session, we will share our insights, experiences, and the remarkable story of Microsoft\u2019s journey in unlocking the full potential of Copilot for Sales. Get ready to be inspired!<\/p>\n<p><em>[<a href=\"\/insidetrack\/blog\/see-how-were-simplifying-our-sales-with-ai-powered-microsoft-viva-sales\/\">Learn about our strategy for deploying Microsoft Copilot for Sales internally at Microsoft and the progress we\u2019ve made against our vision<\/a>. <a href=\"\/en-us\/insidetrack\/viva-la-vida-work-life-is-better-at-microsoft-with-viva\/\">Check out our full content suite on how we use Microsoft Viva internally at Microsoft.<\/a> <a href=\"\/insidetrack\/blog\/evolving-our-culture-with-microsoft-viva\/\">See how we\u2019re evolving our culture with Microsoft Viva<\/a>. <a href=\"\/insidetrack\/blog\/how-microsoft-digital-improves-its-own-employee-experience-and-yours-as-customer-zero\/?OCID=InsideTrack_Search\">Learn about our journey as Microsoft\u2019s Customer Zero.<\/a>]<\/em><\/p>\n<h2>Rapid deployment: Unleashing the potential of Microsoft Copilot for Sales<\/h2>\n<figure id=\"attachment_11747\" aria-describedby=\"caption-attachment-11747\" style=\"width: 400px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11747\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Viva_Sales_Lamkin_DHers_photo.png\" alt=\"Lamkin and D\u2019Hers smile in portrait photos that have been joined together.\" width=\"400\" height=\"263\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Viva_Sales_Lamkin_DHers_photo.png 776w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Viva_Sales_Lamkin_DHers_photo-300x197.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Viva_Sales_Lamkin_DHers_photo-768x505.png 768w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><figcaption id=\"caption-attachment-11747\" class=\"wp-caption-text\">Lori Lamkin and Nathalie D\u2019Hers and their teams collaborated to deploy Microsoft Copilot for Sales internally at Microsoft. Lamkin is the corporate vice present of Microsoft Dynamics 365 Customer Experience Platform and D\u2019Hers is the corporate vice president of Microsoft Digital Employee Experience.<\/figcaption><\/figure>\n<p><strong>Lori:<\/strong> It\u2019s been six months since you\u2019ve deployed Copilot for Sales, what results are you seeing? What key considerations did you have when rolling out a generative AI tool like Copilot for Sales on a global scale?<\/p>\n<p><strong>Nathalie:<\/strong> Copilot for Sales is deployed across Microsoft. Being customer zero has been invaluable in this process. It has allowed us to confirm the product, learn important insights, and make improvements along the way. We\u2019ve been focused on turning on Copilot features to enhance the seller experience, and the feedback we\u2019ve received from our own teams has been instrumental in refining and perfecting the deployment. I\u2019m so excited to partner with our teams to see the first commercial solution at Microsoft to combine Copilot and Copilot for Sales.<\/p>\n<p><a href=\"https:\/\/blogs.microsoft.com\/blog\/2023\/03\/06\/introducing-microsoft-dynamics-365-copilot\/\" target=\"_blank\" rel=\"noopener\">Since the launch of Copilot in March<\/a>, we have seen incredible adoption with nearly 4,000 users taking advantage of its capabilities. The impact has been significant, with approximately 37,500 draft emails generated through the power of generative AI. It\u2019s encouraging to see the positive response from our users and the value they are experiencing. In fact, during a recent customer conversation, the Senior VP of Sales expressed their enthusiasm to partner with us as early adopters, emphasizing their willingness to invest in any technology that enhances the productivity of their sellers. It\u2019s a testament to the effectiveness of Copilot and its ability to drive tangible benefits in the workplace.<\/p>\n<p><strong>Nathalie:<\/strong> It\u2019s been quite the journey since we launched Microsoft Copilot for Sales to our Microsoft sellers. What were the main goals your team hoped to achieve with this product?<\/p>\n<p><strong>Lori:<\/strong> We\u2019ve been focused on seller productivity gains through taking advantage of conversation intelligence, enabling Copilot features, and ultimately improving customer connection, job satisfaction, and revenue for our sellers. Microsoft being customer zero has provided us with a unique advantage. It has allowed us to test these features within our own organization, gather valuable feedback, and fine-tune the experiences before rolling them out to more customers.<\/p>\n<p>In the new update, we are adding some exciting capabilities to Copilot for Sales that have been influenced by your team\u2019s customer zero work. Sellers can get real-time suggestions and guidance as they craft emails, pulling insights from automated email summaries. It\u2019s like having a virtual assistant right at their side, helping them to generate compelling content and ensuring that no opportunity is missed. Our sellers have embraced these features with enthusiasm, recognizing how it significantly boosts their productivity and enables them to focus on building strong customer relationships.<\/p>\n<p><strong>Nathalie:<\/strong> Speaking of Copilot, how does your organization ensure that the implementation of Copilot features align with Microsoft\u2019s ethical and <a href=\"https:\/\/blogs.microsoft.com\/on-the-issues\/2023\/02\/02\/responsible-ai-chatgpt-artificial-intelligence\/\" target=\"_blank\" rel=\"noopener\">responsible AI<\/a> principles?<\/p>\n<p><strong>Lori:<\/strong> Supporting ethical and responsible AI practices is of paramount importance to us and our customers. As we use generative AI, we are committed to helping our customers be transparent, fair, and accountable to their employees and their customers.<\/p>\n<p>As you know, one of the ways we do this here is <a href=\"\/insidetrack\/blog\/get-microsofts-tips-for-partnering-with-your-works-councils\/\">with our works councils<\/a>, where a few of our colleagues volunteer to help us protect the privacy of all our employees when we deploy new technology like Copilot for Sales. More importantly, they make sure we follow privacy laws in each of the countries and regions where we operate. We roll the feedback that we get from them directly into our products, which helps our customers protect their own employees. It\u2019s this kind of thinking\u2014and these kinds of checks and balances\u2014that helps with the ethical use of AI in Copilot for Sales.<\/p>\n<p><strong>Lori:<\/strong> We were so excited to be the first Microsoft product to bring Copilot to our users; the feedback we have received from sellers has been incredibly positive! How have our newest Copilot in Microsoft Copilot for Sales features influenced your thinking about supporting the employee experience?<\/p>\n<p><strong>Nathalie:<\/strong> It helped a lot! Seeing a tangible implementation of Copilot with real value opened our eyes to what was possible and is influencing ways that we\u2019ll incorporate generative AI into our own employee experience. Kudos to you and your team for dreaming big and acting fast to bring that experience to the market!<\/p>\n<p><strong>Lori:<\/strong> Thank you. So, tell me more about this employee experience and how deploying Copilot for Sales in Microsoft has given your team insights and learnings that shaped your approach to using AI?<\/p>\n<p><strong>Nathalie:<\/strong> Just like Copilot for Sales provides conversation summaries and next actions for sales opportunities, we\u2019re thinking through scenarios that will enable us to transform the way employees interact with our different services\u2014like support and HR\u2014to make them more personalized and efficient.<\/p>\n<p>Broadly, our efforts fall into three categories\u2014AI for IT, AI for the hybrid workplace, and AI for the employee experience. AI for IT includes investments to help us proactively detect and remediate issues in our employee services and IT infrastructure. AI for the hybrid workplace includes investments to help us perfect space planning and to enhance the experience when employees come into the office. Finally, AI for the employee experience is all about transforming the ways that Microsoft employees interact with our services and support. Across each of these investment areas, Copilot for Sales provided us with a great benchmark for how AI can really propel employee productivity.<\/p>\n<h2>Talking about works councils and deployment<\/h2>\n<p><strong>Lori:<\/strong> Nathalie, as the leader responsible for deploying Copilot for Sales across Microsoft, I understand that your team has been actively engaging with works councils. Can you provide insights into the impact of working with works councils during the deployment process?<\/p>\n<p><strong>Nathalie:<\/strong> Absolutely, Lori. Works councils play a critical role in standing for the interests of employees within our organization, particularly in European countries where they are prevalent, and they make sure that whatever we deploy internally within the company protects the privacy of the employees who live in that region. Engaging with works councils ensures that we consider the perspectives and concerns of the workforce during the deployment of Copilot for Sales. Their input is valuable in addressing compliance, privacy, and employee relations matters, making our deployment process more robust and aligned with local regulations.<\/p>\n<p><strong>Lori:<\/strong> What have you found to be some of the challenges in managing a global-scale deployment of Copilot for Sales?<\/p>\n<p><strong>Nathalie: <\/strong>Deploying any new technology globally has challenges, but the speed and efficiency with which we were able to roll out this transformative product was truly remarkable. We are working on a brand-new solution that is revolutionizing the way generative AI changes the workplace, and being customer zero has given us some unique advantages. We\u2019ve had to navigate compliance and obtain necessary approvals for deploying AI features on a global scale. Our active engagement process, which includes working closely with works councils, has been instrumental in streamlining the deployment process and ensuring that our global teams can receive help from Copilot for Sales. Despite the challenges, the feedback from sellers has been incredibly positive, especially with the AI-generated email content enhancements we\u2019re introducing. The best part is how easy and painless it is to enable Copilot for Sales, allowing our teams to quickly harness its productivity-boosting capabilities and experience a seamless transition to a more efficient way of working.<\/p>\n<p><strong>Lori:<\/strong> It seems like building an effective approval process is crucial. How replicable has Microsoft made this process for other companies?<\/p>\n<p><strong>Nathalie:<\/strong> At Microsoft, we have developed a globally recognizable, efficient process for enabling Copilot scenarios. By supporting open dialogue, we can gather feedback, address emerging concerns, and align our deployment approach with evolving regulations. We recently set up a framework with European works councils to supply valuable insights into employee needs and expectations, enabling Microsoft to tailor the product and deployment process accordingly. We encourage all companies to get connected with their respective works counsels to achieve a balance between rapid implementation and compliance, ensuring that their employees are protected, and the organization meets regulatory requirements.<\/p>\n<p><strong>Lori: <\/strong>It\u2019s truly exciting to see the transformative power of Copilot for Sales in action and see the positive impact it\u2019s having on our organization!<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"74\" class=\"alignnone size-medium wp-image-7448\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/key-takeaways-300x74.png\" alt=\"Key Takeaways\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/key-takeaways-300x74.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/key-takeaways.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/h3>\n<p>To learn more about our internal deployment of Microsoft Copilot for Sales, read our \u201c<a href=\"\/insidetrack\/blog\/see-how-were-simplifying-our-sales-with-ai-powered-microsoft-viva-sales\/\">See how we\u2019re simplifying our sales with AI-powered Microsoft Copilot for Sales<\/a>\u201d blog post. You can also read more about our internal deployment of Microsoft Viva at Microsoft by visiting our \u201c<a href=\"\/en-us\/insidetrack\/viva-la-vida-work-life-is-better-at-microsoft-with-viva\">Viva la vida! Work life is better at Microsoft with Viva<\/a>\u201d content suite. Learn more about other applications and capabilities in Microsoft Dynamics 365 Sales and Copilot for Sales using the links below:<\/p>\n<ul class=\"c-list\">\n<li>Learn more about <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/get-microsofts-tips-for-partnering-with-your-works-councils\/\">tips Microsoft has for working with works counsels<\/a>.<\/li>\n<li>Take a look at <a href=\"https:\/\/learn.microsoft.com\/en-us\/dynamics365\/release-plan\/2023wave1\/sales\/dynamics365-sales\/\" target=\"_blank\" rel=\"noopener\">Dynamics 365 Sales and Copilot for Sales<\/a>\u00a0release wave documentation on Microsoft Learn.<\/li>\n<li>Watch the <a href=\"https:\/\/youtu.be\/PAKYggQAlnc\" target=\"_blank\" rel=\"noopener\">Copilot in Viva Sales<\/a> demo.<\/li>\n<li>Stay up-to-date on Viva Sales features and updates on the <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/viva-sales-blog\/bg-p\/VivaSales-Blog\" target=\"_blank\" rel=\"noopener\">Viva Sales Blog<\/a>.<\/li>\n<\/ul>\n<p>If you\u2019re not yet a Microsoft Dynamics 365 Sales customer, check out our <a href=\"https:\/\/dynamics.microsoft.com\/en-us\/sales\/overview\/\" target=\"_blank\" rel=\"noopener\">Dynamics 365 Sales webpage<\/a> where you can take a guided tour or get a free 30-day trial.<\/p>\n<p>We&#8217;re always looking for feedback and would like to hear from you. Please head to the <a href=\"https:\/\/community.dynamics.com\/\" target=\"_blank\" rel=\"noopener\">Dynamics 365 Community<\/a> to start a discussion, ask questions, and tell us what you think!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"68\" class=\"alignnone size-medium wp-image-11919\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-300x68.png\" alt=\"Try it out\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-300x68.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-1024x234.png 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-768x175.png 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out.png 1319w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-viva\/sales?OCID=InsideTrack_Product_10503\" target=\"_blank\" rel=\"noopener\">Click here to try or learn more about Microsoft Viva Sales.<\/a><\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"81\" class=\"alignnone size-medium wp-image-7482\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png\" alt=\"Related links\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/h3>\n<p>Learn about our strategy for deploying Microsoft Viva Sales internally at Microsoft and the progress we\u2019ve made against our vision.<\/p>\n<ul class=\"c-list\">\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/insidetrack\/viva-la-vida-work-life-is-better-at-microsoft-with-viva\/\">Check out our full content suite on how we use Microsoft Viva internally at Microsoft.<\/a><\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/evolving-our-culture-with-microsoft-viva\/\">See how we\u2019re evolving our culture with Microsoft Viva.<\/a><\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-microsoft-digital-improves-its-own-employee-experience-and-yours-as-customer-zero\/?OCID=InsideTrack_Search\">Learn about our journey as Microsoft\u2019s Customer Zero.<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Copilot for Microsoft 365 Deployment and Adoption Guide Read our step-by-step guide on deploying Copilot for Microsoft 365 at your company. It\u2019s based on our experience deploying it here at Microsoft: Full version eBook version Version for executives eBook version for executives Join me, Lori Lamkin, and my esteemed colleague Nathalie D\u2019Hers, as we take [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":11742,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[1],"tags":[199,548,685,621],"coauthors":[686,584],"class_list":["post-11739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai","tag-crm","tag-enablement","tag-microsoft-viva","program-microsoft-digital-qa","m-blog-post"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How we\u2019re using AI-powered Copilot for Sales at Microsoft<\/title>\n<meta name=\"description\" content=\"Get insights from our leaders on deploying Microsoft Copilot for Sales internally at Microsoft.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How we\u2019re using AI-powered Copilot for Sales at Microsoft\" \/>\n<meta property=\"og:description\" content=\"Get insights from our leaders on deploying Microsoft Copilot for Sales internally at Microsoft.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/\" \/>\n<meta property=\"og:site_name\" content=\"Inside Track Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-08T16:00:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-23T18:46:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1331\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lori Lamkin, Nathalie D\u2019Hers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lori Lamkin, Nathalie D\u2019Hers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/\",\"name\":\"How we\u2019re using AI-powered Copilot for Sales at Microsoft\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg\",\"datePublished\":\"2024-04-08T16:00:44+00:00\",\"dateModified\":\"2024-05-23T18:46:59+00:00\",\"author\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/42c8b1cd3d525defdbb04dcba7fbf348\"},\"description\":\"Get insights from our leaders on deploying Microsoft Copilot for Sales internally at Microsoft.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg\",\"contentUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg\",\"width\":2000,\"height\":1331,\"caption\":\"Our leaders share what we\u2019ve learned from deploying Microsoft Copilot for Sales internally at Microsoft.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The power of AI in Microsoft Copilot for Sales: Insights from Lori Lamkin and Nathalie D\u2019Hers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/\",\"name\":\"Inside Track Blog\",\"description\":\"How Microsoft does IT\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/42c8b1cd3d525defdbb04dcba7fbf348\",\"name\":\"Lori Lamkin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/image\/bd062b98b2b72aa069eafe588db17d1e\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/efd9bdc1685914824e3038ea2237c21f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/efd9bdc1685914824e3038ea2237c21f?s=96&d=mm&r=g\",\"caption\":\"Lori Lamkin\"},\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/llamkin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How we\u2019re using AI-powered Copilot for Sales at Microsoft","description":"Get insights from our leaders on deploying Microsoft Copilot for Sales internally at Microsoft.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/","og_locale":"en_US","og_type":"article","og_title":"How we\u2019re using AI-powered Copilot for Sales at Microsoft","og_description":"Get insights from our leaders on deploying Microsoft Copilot for Sales internally at Microsoft.","og_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/","og_site_name":"Inside Track Blog","article_published_time":"2024-04-08T16:00:44+00:00","article_modified_time":"2024-05-23T18:46:59+00:00","og_image":[{"width":2000,"height":1331,"url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg","type":"image\/jpeg"}],"author":"Lori Lamkin, Nathalie D\u2019Hers","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lori Lamkin, Nathalie D\u2019Hers","Est. reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/","name":"How we\u2019re using AI-powered Copilot for Sales at Microsoft","isPartOf":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg","datePublished":"2024-04-08T16:00:44+00:00","dateModified":"2024-05-23T18:46:59+00:00","author":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/42c8b1cd3d525defdbb04dcba7fbf348"},"description":"Get insights from our leaders on deploying Microsoft Copilot for Sales internally at Microsoft.","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#primaryimage","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg","contentUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg","width":2000,"height":1331,"caption":"Our leaders share what we\u2019ve learned from deploying Microsoft Copilot for Sales internally at Microsoft."},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-power-of-ai-in-microsoft-viva-sales-insights-from-lori-lamkin-and-nathalie-dhers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/insidetrack\/blog\/"},{"@type":"ListItem","position":2,"name":"The power of AI in Microsoft Copilot for Sales: Insights from Lori Lamkin and Nathalie D\u2019Hers"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/","name":"Inside Track Blog","description":"How Microsoft does IT","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/42c8b1cd3d525defdbb04dcba7fbf348","name":"Lori Lamkin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/image\/bd062b98b2b72aa069eafe588db17d1e","url":"https:\/\/secure.gravatar.com\/avatar\/efd9bdc1685914824e3038ea2237c21f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/efd9bdc1685914824e3038ea2237c21f?s=96&d=mm&r=g","caption":"Lori Lamkin"},"url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/llamkin\/"}]}},"jetpack_featured_media_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/10503_Inside_Track_Leaders_Corner_blog_hero.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9hcZA-33l","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/11739"}],"collection":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/users\/149"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/comments?post=11739"}],"version-history":[{"count":20,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/11739\/revisions"}],"predecessor-version":[{"id":14983,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/11739\/revisions\/14983"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media\/11742"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media?parent=11739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/categories?post=11739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/tags?post=11739"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/coauthors?post=11739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}