{"id":12003,"date":"2023-08-15T08:50:37","date_gmt":"2023-08-15T15:50:37","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=12003"},"modified":"2023-10-05T11:23:17","modified_gmt":"2023-10-05T18:23:17","slug":"watch-our-demo-automating-repetitive-tasks-with-microsoft-dynamics-365","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/watch-our-demo-automating-repetitive-tasks-with-microsoft-dynamics-365\/","title":{"rendered":"Watch our demo: Automating repetitive tasks with Microsoft Dynamics 365"},"content":{"rendered":"<p><div class=\"video-container video-container-16x9\"><iframe title=\"Watch our demo: Automating repetitive tasks with Microsoft Dynamics 365\" src=\"https:\/\/www.youtube.com\/embed\/AUbeX0eQGNg\" frameborder=\"0\" allowfullscreen><\/iframe><\/div><span style=\"font-size: 10pt;\">For a transcript, please view the video on YouTube: <a href=\"https:\/\/www.youtube.com\/watch?v=AUbeX0eQGNg&amp;t=2s\" target=\"_blank\" rel=\"noopener\">https:\/\/www.youtube.com\/watch?v=AUbeX0eQGNg&amp;t=2s<\/a>, select the &#8220;More actions&#8221; button (three dots icon) below the video, and then select &#8220;Show transcript.&#8221;<\/span><\/p>\n<div style=\"margin-top: -5px;\"><em>Watch our demo to see how we\u2019re using Microsoft Dynamics 365 to automate key repetitive tasks that slow our customer service agents down.<\/em><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"120\" class=\"size-medium wp-image-7561 alignright\" style=\"margin-top: 0px;\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/11\/Microsoft-Digital-Video-300x120.png\" alt=\"Microsoft Digital video\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/11\/Microsoft-Digital-Video-300x120.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/11\/Microsoft-Digital-Video.png 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>In today&#8217;s fast-paced business world, customer support is more important than ever. However, repetitive activities can take up valuable time and resources, leaving us little to focus on high-priority work.That\u2019s where Microsoft Dynamics 365 and some strong doses of automation come in.<\/p>\n<p>By using our first-party technology, we\u2019re revolutionizing customer support within our Finance organization by automating repetitive work, allowing our customer service agents to focus on more important tasks.<\/p>\n<p>\u201cDigital transformation of Finance is a top priority for Microsoft,\u201d says Vidya Sagar Mandapaka, a senior technical program manager on our Commerce Financial Services team. \u201cToday we want to show you a good example of how we\u2019re using our own technology to fuel that transformation.\u201d<\/p>\n<p>Up to now, our agents have had to hop on several different tools to gather data before they could respond to a customer inquiry about how much they might owe us for an outstanding bill. Around 40 percent of our agents\u2019 time was spent on non-support activities.<\/p>\n<p>Moving forward, all such repetitive customer inquiries will be handled automatically. No more manual preparation or delays. By using Microsoft Dynamics 365 to integrate with ERP systems like SAP, we\u2019re improving both our internal and external stakeholders\u2019 experiences.<\/p>\n<p>\u201cThis automation not only improves our agent&#8217;s experience but also boosts overall productivity,\u201d Vidya Sagar Mandapaka says. \u201cWe&#8217;re using technology to improve the customer experience and make our agents\u2019 jobs easier. It\u2019s a win-win for everyone involved.\u201d<\/p>\n<p>Click through to watch our demo to see how we\u2019re doing this.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"68\" class=\"alignnone size-medium wp-image-11919\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-300x68.png\" alt=\"Try it out\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-300x68.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-1024x234.png 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out-768x175.png 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/07\/OKR_Try_it_out.png 1319w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><br \/>\n<a href=\"https:\/\/dynamics.microsoft.com\/en-us\/?OCID=InsideTrack_Product_10533\" target=\"_blank\" rel=\"noopener\">Try Microsoft Dynamics 365 at your company.<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"81\" class=\"alignnone size-medium wp-image-7482\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png\" alt=\"Related links\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<ul class=\"c-list\">\n<li><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/protecting-microsofts-sap-workload-with-microsoft-sentinel\/\">Discover Microsoft Sentinel and how we use it to protect our SAP workload.<\/a><\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/maximizing-microsoft-finances-support-experience-with-dynamic-feedback-and-machine-learning-sentiment-analysis\/\">Explore how our Finance team combines feedback and sentiment analysis.<\/a><\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-microsoft-used-sql-azure-and-azure-service-fabric-to-rebuild-a-key-internal-app\/\">Unpack how we used SQL Azure and Azure Service Fabric to rebuild a key internal app.<\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12081 size-full\" style=\"margin-top: 15px;\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/05\/Customer-Survey-580x85-1.png\" alt=\"We'd like to hear from you!\" width=\"580\" height=\"85\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/05\/Customer-Survey-580x85-1.png 580w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2023\/05\/Customer-Survey-580x85-1-300x44.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/p>\n<p><a href=\"https:\/\/forms.office.com\/r\/czbs6PptPe\" target=\"_blank\" rel=\"noopener\">Share your feedback with us\u2014take our survey and let us know what kind of content is most useful to you.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For a transcript, please view the video on YouTube: https:\/\/www.youtube.com\/watch?v=AUbeX0eQGNg&amp;t=2s, select the &#8220;More actions&#8221; button (three dots icon) below the video, and then select &#8220;Show transcript.&#8221; Watch our demo to see how we\u2019re using Microsoft Dynamics 365 to automate key repetitive tasks that slow our customer service agents down. In today&#8217;s fast-paced business world, customer&#8230;<\/p>\n","protected":false},"author":21,"featured_media":12008,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[423,290,690,410],"coauthors":[138],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automating Repetitive Tasks with Dynamics 365 Boosts Our Customer 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